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Sears Riding Lawn Mower / denied rebate

1 Moncks Corner, SC, United States Review updated:
Contact information:
Phone: 8438996377

On Saturday morning 22 March 2008 I went to our local Sears Dealer to purchase a riding lawnmower that was advertised on sale for the amount of $999.99. Upon arrival I told the manager of the store that I wanted to purchase the mower that was priced $999.99. He then proceeded to tell me that another mower was on sale and would be a better deal for me. He showed me the mower that was priced $1099.99, he also pointed out that it had more horse power.

He told me that I was getting the upgraded mower for the same price since I would receive a rebate in the amount of $100.00.
When I wrote a check to pay for the mower his attendant filled out the rebate form, put it in an envelope and even addressed it for me. I took it home, put a stamp on it and mailed it.

In view of the above I firmly believe that I was duped and misled.
I am a very senior citizen living on a very modest fixed income.
I am of the opinion that I should not be responsible for this obvious mistake and that I should be penalized for a mistake that the store made and I should be entitled to a rebate of the $100.00.

Your attention into this matter would be greatly appreciated.

William Luttrell
641 Bryan Dr
Moncks Corner, SC 29461

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  • Mo
      14th of Jul, 2008
    0 Votes
    Sears Riding Lawn Mower - Service and Equipment
    New London
    United States

    Four years ago we purchased a Sear's brand riding lawn mower (54" deck). It has been a nightmare ever since!

    To begin with the clutch didn't work and the deck was not able to be raised and lowered. It was brand new! So we had to order parts and wait to have it fixed. Since then it's only gotten worse.

    Our latest fiasco is yet another deck problem. The deck bracket is soldered on, not bolted. Therefore you can't just go to the store and buy the bolts to reattach the deck. oh NOOOOOOOOOO ... you wait, and wait, and wait, to get service. We had to wait two weeks after calling in for the repair (this is normal), then almost another two weeks to receive the part (this is normal), and then another week (this is not normal, it's usually TWO weeks' wait) for the service technician to be scheduled. Then guess what. Yep ... they called today and cancelled. A technician is ill.

    We paid over $900 for an extension on the warranty. Can you believe that? $900!!! After paying $900 it still takes SIX WEEKS to get the thing repaired. I'm not even addressing the problem here of how often it breaks, because we have repair technicians out here approximately every month that the mower is in use, so there's just too much history to write down.

    This has been our rainy season in Missouri, as you probably have heard. Rainy season, grass and weeds as tall as I am, and we can't mow our front and back yards to keep the snakes away because we thought we would be loyal to Sear's (why ... WHY?) and buy from the local little store. Never again! I've been looking at large refrigerators from Sear's but will not buy. I'll go to Lowe's.

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