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Sears / return policy

1 United States

I don't usually shop at Sears for anything except appliances, and now I know why I don't.  In August, I bought a couple of t-shirts to give as gifts in October.  I did not realize that Sears had a 30 day return policy as the stores I usually use will accept returns for at least 90 days and sometimes more with the receipt or with them being able to pull the purchase up with my credit card or store rewards cards.  The shirts did not fit and when I went to return them in October, I was informed that they could not return or exchange them because of the 30 day return policy, even though there were still identical shirts on the racks.  These were not seasonal items.  I now understand why Sears is struggling to keep stores open nationwide. Sears return policies are not consistent with competitors and usually the competitors have a better selection of items to begin with.

Nov 22, 2016

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