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Sears Protection Plan

Posted: Jun 27, 2013 by    

not worth buying

Complaint Rating:  0 % with 0 votes
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Contact information:
United States
Sears Protection Plan- Makes it very complicated to get a replacement when an item breaks.
Instead of just taking the item back to the store, they say you have to get a prepaid mailing label, place the item in a box, and mail it back to them. Then when they receive it, they'll send you a gift card to buy another item. They tried emailing the label to me-- I never received it, tried two different email addresses, it did not work. They said they'd send me a label in the mail-- never got it. Called back- and while on the phone tried them emailing me again-- nothing- it would not go through- so I emailed them and they sent me a reply. Their "reply" was supposed to be the prepaid label- but it was only a link to their website where I had to register my claim. They then said I should go to a UPS store, and have the UPS clerk to call them(the Sears Protect Plan) and ask sears to email THEM the prepaid label, while I wait there with the box to return. HA!! I said I'll just take it back to the store-- they said NO!! NO!! Do NOT take it back to the sears store-- because they're "system" is not they same as theirs and they will not be able to email them the prepaid label.--- but I'm supposed to go to a UPS store and ask the clerk there to spend 1/2 hour on the phone with sears to get them to send a label to UPS????? They're crazy-- and it sounds fishy to me-- SO I take it to UPS store-- and they look at me like I'm crazy-- they don't have time to call sears and get them to email them a prepaid label-- there's 10 people waiting in line---So I take the bull by the horn and take the damn product BACK TO THE STORE WHERE I BOUGHT IT-- it's the only thing that makes sense. They gave me a replacement product with no problem. So the Sears Protect Plan that you have to contact by phone or email is a crock-- ie. a big run around-- You can not get your product replaced by going through them.
Complaint comments Comments (0) Complaint country United States Complaint category Department Stores

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Sears Brands Logo Sears Brands
Customer Care Service
3333 Beverly Road
Hoffman Estates
United States - IL60179
+1 847 286 2500
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