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Sears Portrait Studio / in studio customer services unexceptable!

1 Abilene, TX, United States Review updated:
Contact information:
Phone: 3256953911

studio manager at portrait studio 4310 buffalo gap road abilene tx 79606, number [protected] was very unprofessional and
very unaccomadating/. discriminating, and rude. she was
vendictive and unpleasant to be photagraphed by.
She only took 5 pictures of my 9 month old.and when i asked to
take a break for her when she started to cry, she said no lets just see
what i have so far. a began the veiwing process. my child was still
irritable and i also had my 3 year old nephew with me along with his mother, also my sister. she stoped the veiwing process when she noticed we were clearly annoind, and began helping another customer with no children, who wanted to purchase a reorder,
that took an additional 32 minits which seem to us to be intintional.
we complained and she fiddled for another 10 minits and then gave
us our options of 5 very dissappointing poses. i excepted one is disgust and dissapointment because my childs comfort was my priority. so
we purchased a pose as to not leave empty handed despite our
unfortunate experience. please someone listen and call this person kathy i believe is her name and fix this for the next person, because i will not go back or recommend untill she is replaced. also this was
my 4th visit, she being the photagrapher 3 of the 4 but this day was
unexceptible the others were tolerated. sincerely aggrivated sharon
terrell. of abilene texas mother of f4.

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  • Sa
      28th of Oct, 2010
    0 Votes

    I completely agree with you! I also live in Abilene, and recently visited the studio. My 2 yr old was very fussy as well and only managed to take 6 shots and then told me the same thing "let's just see what we have". She was really nice, even though my kid was NOT happy. But I was the only customer at the time...And I don't think it was intentional, but their main power to their computers went down and I waited about 30 minutes for them to get it figured out. So 6 shots. 1 dissapointing good pose. Really good prices. But will I ever go back again? Probably...
    Just a thought: next time you want to complain and post it, make sure you use spell check ;)

    ~Lynet :)

  • Ho
      24th of May, 2012
    0 Votes

    I had made an appointment on line well in advance. I was called two days prior and was told that they had two others appointments scheduled for that time and would have to change mine. I went ahead and accepted because that was the day that I was going to have my 17 month old grandaughter. Our appointment time was during her nap time and she was fussy. The photographer did her best, but it was VERY hot in there. I asked if they had any fans and they did not. My grandaughter is very hot natured and does get fussy when she is hot, so it just made for a very unpleasant event. It was almost unbearably hot even for myself. Then when we had to look through the poses, it took forever. I picked very quickly just to try and hurry, so spent more than I should have for not good photos.

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