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Sears Kenmore Range / oven defect

staugustine, FL, United States
5
I purchased a Kenmore Electric Range model 790 in 3-2006 and in Nov. 2008 my oven burn element coil shorted out and fell to bottom of oven. The coil melted through. Sears did not want to hear about this as we did not buy an extended warranty just the one year service. The coil also damaged the memory board that controls the oven. They said it was happened and nothing was wrong with the stove. They agreed to pay a little for memory board and labor. I said no because there is a scorch mark into bottom of oven and if I tried to use my self clean I am sure it would be a disaster and blow up or start a fire. I am very angry that a 2 1/2 year range could just happen to have this problem. I am sure it was dedfective from start but I am stuck with having to put another $400. out for a new range. So no Xmas cookies or turkey. THANK YOU SEARS FOR BEING SO GREAT... If they would have told me they no longer care how long a range will last I would have bought extended warrenty.
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Sears Brands Logo Sears Brands
Customer Service
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1989 Reviews
3333 Beverly Road
Hoffman Estates
IL
United States - IL60179
+1 847 286 2500
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