[Resolved] Sears / gas grill
My gas grill is two years old. It has so much rust and decay, it is rediculous. The whole floor of the grill has rotted away and broken apart. The burners have rotted and broken apart from each other. I always keep my grill covered with a sears grill cover. I owned a Charmglow gas grill before this, and it lasted 30 years! What a waste of money for my sears grill. I called Sears after the first year to complain. They told me that I should have brought the grill inside after each use. Really/? Who has a space to do that .
I will buy a weber grill next week.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
SearsCare's Response, Apr 16, 2014
My name is Liz and I am a member of the Sears Cares Escalations team. We appreciate you taking to the time to let us know about this. We are sorry for the mishaps you have encountered with your grill. We would be happy to have a case manager to contact and discuss your concerns. Please send the following information – contact #, screen name (pjd141), phone # used at time of purchase to [protected]@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
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