Sears Canada / service
Do not ever buy anything that may require parts or service from sears canada!!!
Sears parts dept edmonton sucks!!!
Need a needle seat for sears lawn mower
No longer available, parts guy says well it will be in carb repair kit.
So it is ordered and paid for told it will be in, in a week and they will call me when it comes in.
Number 1 complaint
No phone number to call to see if parts ordered
Have arrived as they were supposed to be in 2 weeks ago and they were supposed to phone when they arrived and they haven't
Link from internet gives a local phone number for sears aprts department edmonton
States here the phone # is 447- 8000 called this number 3 times no one answers
Called the 1- 800 number only to be told "well the parts should be there"
But they could not guarantee that they were at the parts dept in edmonton.
Make a trip 45 minute drive to the parts dept they can't find my parts finally after 15 minutes she finds the parts. No needle seat in the carb repair kit.
Asked the clerk do you have a phone # here no they don't
Quick to sell products
But don't expect them to stock any parts!!!
Top of the line high efficiancy furnace purchased and installed by sears!!
This is my friends and I am looking after the house as they are away on a holiday!
Furnace service call to sears
Listed in the edmonton phone book under
Sears furnace sales and service call [protected]
How can I help you well this is not the furnace dept
What number are you calling I am calling the furnace sales and service number listed in the edmonton phone book
She gets rude and ignorant with me.
I finally get a number [protected]
Which belongs to the custom draperies division of sears according to the edmonton phone book
No heat in the house tuesday @ 2pm called sears
Asked for name : robert xxxxxx
Address: 875 xxxxx ave
Postal code : t8_ - xxx
Phone number : 780- xxx-xxxx
Told furnace is under warranty till 2014
Service man will be out within 24 hours
Wed @ noon
I call sears service to find out when this service person is coming no heat in house -6 celsius outside
Asked name robert xxxxxx
Address 875 xxxxx ave
Phone number 780- xxx-xxxx
The person I am talking to will get ahold of the service person and have them call me right away
Wed @ 2pm
I am calling sears service department again 23 hours no heat in house
Asked name robert xxxxxx
Address 875 xxxxx ave
Phone # 780- xxx-xxxx
Talked to frado he tells me there is no service request made for that phone # at that address
Note : in all conversations when asked for the name of the house owner I give robert xxxxxx
After 15 minutes of holding on the phone they have found the repair request under the wifes name her name was never mentioned in any conversation!!
So now we have found the repair order and it is 2:15 23 hours and 15 minutes the house has been with out heat!!
They will prioritized the service request and get some one out as soon as they can, but no time frame is given.
I call national customer service centre for canada [protected]
I tell them the problem I am having, her reply to me is well we don't have any tech's in that area and therfore have to contract out the work
A friend who works at sears tells me they have 3 tech's on sears payroll but they are just pencil pushers
So because it is contracted out it could be 48 hours before I get a service person I am informed
I then get a call saying that the service call has to go thru calgary call centre which is slated for friday!!!
Are you people for real???
4 days with no heat in the house
Get real sears service department oh sorry I mean sears non service department
Call comes from contractor inquiring did I have a service call request in
As they had a call from sears wanting to know why the service call had not been made yet?
And would the repairs be cash or credit card what it's under warranty???
Sears neglected to inform the contractor of this minor detail!!
The contractor not having recieved a service call request from sears
Does not know that there is no heat in the house now for 24 hours!!!
Contractor said he will be there in 25 minutes and was there in 25 minutes
Furnace fixed by 4:30 pm on wed by the contractor awesome guy
My niece bought a sears washer and dryer had sears hook up everything
Find out 6 months down the road that they vented the dryer thru the furnace
Good thing the house didn't burn to the ground
She talked to management at every level of sears
And she may has well taken her head and smashed it against a cement wall
Because she never got 1 ounce of satisfaction from sears never mind an apology!!
A friend who actually happens to work for this loser company
Ordered a dishwasher part 3 months ago was supposed to be in edmonton parts dept in 1 week they are still waiting!
Washing and drying dishes for 3 months for a family of 6 sucks!!!
Boooooooooooooooo sears shame on you!!!
Never ever will I go thru all this bullsh_t again
I would not buy a pair of socks from you never mind a major appliance
Consumers of canada be very aware of buying anything from "sears"
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