Sears Brands / sears selling products that sears never had to sell in the first place

Leesburg, FL, United States

We purchased an induction range from Sears on line in November of 2016 with delivery arranged and promised on January 3 2017. We were told to be sure someone was home that day and Sears would call us with a delivery window. We stayed home all day that day only to be told, when it wasn't delivered, that it would be delayed. Sears have done this to us three times and now we found out from a manager that Sears never had the unit to sell to us in the first place.
This was bought under their Black Friday special sales which means we will not be able to get the same unit for that cost. This is sales by 'Lost leader' and is unacceptable

Jan 11, 2017

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