SUBMIT A COMPLAINT

Sears Brands / defective product

Raleigh, NC, United States

I purchased a Kenmore Elite refrigerator in July, 2017 model #[protected]. Last week (10/12/18), it stopped cooling. I called Sears Appliance Services and paid $99 to have a technician diagnose the problem. When the technician arrived, I described how it failed and he said it was probably the compressor and that it was a "known problem" with LG refrigerators. He completed his diagnostic and the compressor had indeed failed. Although the warranty will cover the cost of the new compressor itself, I still have to pay another $350 to Sears for labor to fix the defective compressor. That means I will be out a total of $449 to fix a 15 month old refrigerator. I cannot believe this is acceptable to any company. I don't believe I should have to pay anything to fix a defective product.

Re
Oct 22, 2018

Post your comment