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customer service
I would just like to say that dealing with Dan Fahrendorff at the Rice St location has been a joy!
What a professional, what a great place to have your vehicle serviced! I would highly recommend Dan and the Rice St. Sears Auto Center in St Paul MN.
Dan is a seasoned veteran who knows cars and he explains things thoroughly and in simple to understand language. Sears is lucky to have this guy!
The complaint has been investigated and resolved to the customer’s satisfaction.
not delivering appliances for a month
Salesslip [protected] 7/27/09 Appliances were to be delivered 8/3/09. After calling all 800 numbers and personally going back to the store. All persons were pleasant but could do nothing! You took my $ 975.98 7/2/09 and still have not delivered my product. Perhaps the delivery will occur 8/24/09. The address for delivery is in Sedina AZ, a house I am referbishing. This is a 4 hour r/t travel for me or I must pay a group working for me in Sedona $50.00 if you show up in the 2 hour window this time. On 8/3 I waited from 11; to 4:30 with no calls from the late delivery.. I would appreciate hearing from someone at searts who can help. and reimbursement of costs. Margaret Nagy
The complaint has been investigated and resolved to the customer’s satisfaction.
I'd have cancelled my order after the first missed delivery. Call Sears' corporate offices to complain.
damage to vehicle
Sears damaged my new vehicle, their loss prevention idiots attempted to intimidate me by taking a petty amount. I came in for an oil change, instead nearly $2, 000 in damage to my door where the idiot automotive manager released a high pressure air hose from a tire machine into the side of my car. I will sue them for the repair and my time. These people are complete idiots!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear CEO,
This letter is to inform you that after being a loyal 20 year card holding customer, my relationship with Sears is over. On 11/08/2009 your Automotive Manager Mike Layton at the Mesa AZ store located at 1425 W. Southern Ave. disconnected an air hose from a tire machine that struck my new vehicle. I was at this location for a simple oil, lube and filter. I was told to get an estimate and Sears would fix my new vehicle that has just over 4, 000 miles on it. The BBB A+ Rated Body shop I took my now damaged vehicle to, gave an estimate of around $1, 600 to fix what your company had done. After a 2 hour wait for the loss prevention people to arrive, I finally received my damaged vehicle and a bill for the oil change that they had the nerve to make me pay for.
Your loss prevention people called me back the same day informing me that I needed at least 5 more estimates for the repairs, I informed them that was ridiculous and not going to happen. The next day I received another call from your loss prevention people who offered me $150 to settle my claim. I explained that there was no way on earth would I accept $150 for the damage as the vehicle was in the shop being repaired for $1, 600+ dollars plus I had to get a rental car.
I was badgered by these LP people and informed that Sears would drag the matter out in court for many years. They also asked that I send them a copy of my credit report, Social Security Card, Copy of my drivers license, birth certificate, vehicle registration, and insurance card to prove that I did "own the vehicle in question". This was a futile attempt to get me to accept their ridiculous offer.
Your employees are insane, liars and just flat bananas! Never in my life have I ever seen such a disaster. I will of course have my law firm sue the pants off of Sears for the damage and the absolute insanity of your employees. I will pay for the vehicle repair on my Sears Master card as well as the rental vehicle and the $2, 500 retainer to my law firm. Oh you know the 21% Sears card. Your store manager Burt Desroches has lied to the National Customer Relations for Sears by stating that he has attempted to contact me several times. I called four separate times to speak to him and was placed on hold for 20 minutes at a time. I will make sure I share my Sears Horror story with everyone I can find to listen, with the economy the way it is customer service should be job #1. Well I guess with a store manager who gets arrested for DUI I am sure alcohol is a factor because sober people don't let their employees act this way and get your company sued!
Sincerely,
David Russell
Mesa, AZ
[protected]
Your Store Manager:
Public Access to Court Information - Case Search Printer Friendly Version
>
Case Information
Case Number: M-1144-CR-2009294
Title: ST OF AZ VS DESROCHES BURT Category: Traffic
Court: Maricopa Municipal Filing Date: 05/26/2009
Judge: HONORABLE SCOTT SULLEY Disposition Date: 08/04/2009
BURT DESROCHES DEFENDANT - D 1 Date of Birth: 8/6/1974
Citation Count Description Disp. Date Disposition
C00018508 1 DUI EXTREME BAC .15 - .19 1ST 08/04/2009 COMPL DISMISSED BY CTY ATTY
C00018508 2 DUI LIQUOR BAC .08 OR MORE 1ST 08/04/2009 COMPL DISMISSED BY CTY ATTY
C00018508 3 DUI LIQUOR/DRUGS/VAPORS 1ST 08/04/2009 PLEA GUILTY/RESP SENT IMPOSED
JOSE A. SALDIVAR ATTORNEY - Y 1
Case Activity
Date Description Party
10/05/2009 CAL: ARRAIGNMENT
08/04/2009 FUND: 2007 SURCHARGES (84%) D 1
08/04/2009 FUND: BASE FINE (84%) D 1
08/04/2009 PLEA AGREEMENT RECEIVED D 1
08/04/2009 TIME PAYMENT/PAYMENT PLAN D 1
08/04/2009 FUND: CASE PROCESS FEE D 1
08/04/2009 FUND: INCARCERATION FEES D 1
08/04/2009 ORDER ALCOHOL SCREENING D 1
08/04/2009 FUND: PROB SURCH 2006 D 1
08/04/2009 FUND: PROSECUTION FEE D 1
08/04/2009 FUND: DUI INVESTGTN FEE D 1
08/04/2009 FUND: PRISON CONSTR OPER FUND D 1
08/04/2009 FUND: PUBLIC SAFETY EQUIPMENT D 1
08/04/2009 CAL: PRETRIAL CONFERENCE
07/07/2009 CAL: PRETRIAL CONFERENCE
06/29/2009 CAL: ARRAIGNMENT
05/27/2009 FORMS: GUILTY/WAIVER D 1
05/26/2009 COMPLAINT FILED-UNIFORM CITATN
--------------------------------------------------------------------------------
defective washer and dryer
I purchased a brand new Kenmore washer and dryer set in August of 2007. I chose this store and brand because my family and friends have used them for somewhere around 50 years. At this time, both the washer and dryer are not working. I spoke to several people at Sears and they will not help me out with this because I didn't purchase an extended warranty. If this was 4, 5 or 10 years from now, I would understand, but this set is obviously defective and I have been ripped off. I do not have $200 for them to come out just to look at the set and I don't feel that it is fair to expect to have to pay this much when the set is less than 2 years old.
I agree. Comment box can be empty!
never followed up on 6 month check-up or brought new filters as promised when installed
Furnace installed 3-14-06. No one ever came back as promised to check on it before winter and bring filters as promised. Has been working ok but thermostat was not working recently when checked by us. We called several times being told we would have to pay a $93.00 dollar fee for Sears to come and check out the problem. We knew the problem with the thermostat and didn't need any one coming to our home to tell us and having to pay 93.00 for them to do this. After talking to Sears several times and finally promised someone would come and replace the thermostat or at least bring us the filters that were promised when we had the furnace installed we still have yet to hear from anyone. We went and purchased a new thermostat because we never got a call back on the problem as promised. At least we should get the filters that were to be included with our furnace when we had it installed. By the way we were told that they(Sears) had no records of them doing their follow up check on the furnace. So at least they admitted to them not doing the follow-up as they were supposed to. We are not happy with the treatment with our purchase, and will not be advising anyone to purchase a item that needs installed or a large appliance from Sears.
The complaint has been investigated and resolved to the customer’s satisfaction.
I HAVE TECHS OUT FOR ALMOST TWO, WEEKS DUE TO FU®NACE4 NOT HEATING, NUMEROUS PARTS
WERE ORDERED BUT DIDNT FIX THE PROBLEM. SEVERAL OTHER PARTS WERE ORDERED TO
NO AVAIL. WE WERE NIOT SATISFIED WITH THE RESPONSE TO OUR PROBLE, ON THE 13THM, DAY WE
DECIDED TO CALL A LOCAL CO AND A NEW UNIT INSTALLED. NO SATISFIED AT LL, THIS WAS NOT HE
FIRST TIME HAD PROıLEMS. ON THE INITIAL, INSTALLED OF THEM SEARS KENMORE, 90, WER HAD
TECH OUT IT SEEMS EVERY TWO MOS. . GOT HEAT NOW BUT SEARS KENMORE 90M IS LONG GONE
Replied
poor service
Never use Sears repair service. They have been to our house four times now to fix our refrigerator. Each time has been the same nightmare. First they come out and find the bad part. Don't have the bad part so they order it. Part arrives in 24 hours by mail, but they can't get back to install it for a week. Part fails. Cycle starts again. We're now down again after two parts installed.
The worst part is that the repairman, while here, makes the appointment for just a few days away. Then the next day they call and change it to a week away.
Now the part has failed again. Only available repair date is a week away. I'm talking to some call center in India and not only are they no help, they hang up on me.
Never again will I use Sears.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry to read about the ongoing situation with your parents’ refrigerator. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with your parents regarding their refrigerator and make sure everything that can be done is being done on their behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (niobee2004) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
It is disappointing to read about the trouble you go through when your refrigerator needs service. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving the current problem with your refrigerator in a time manner. If you can contact us at searscares@searshc.com and we can work together finding a solution that bests meets your needs. Please include your screen name (Fladnag) in your email so we can reference to your issue.
Thank you,
David V.
Senior Case Manager
Same problem here. Bought my parents a refrigerator about 3 years ago. Been having the same problem ever since they got it. Frost in the freezer. Have called the service center every 3 months to have someone come and defrost it. Then just to find out that having a technician come and defrost the fridge does not count toward the four service repairs that have to be made before the item is replaced. Bunch of mumbo jumbo. Food has spoiled so many times. Sears is only out to make money and waste our time. Never again buying from Sears. Buying the extra warranty is also a waste of money. I can defrost it free.
we bought washer and dryer pd 2300 for them in 2007 it will not ring out small loads and will not dry dishtowels was told not to put more than 5 towels in i guess im to wash washclothes seperate they came to check out cause we have warrenty when he left it is off level called them back we will have them out never came back and never called i called at 700pm guess what they were closed asked to talk to someone in charge no one ever answered phone asked three times we have lots of property will never go back when i was a kid you could count on sears not now how sad lowes is taking over.
damaged my car while installing new tires and then they tell me f you!
I had 4 new tires put on my car at sears automotive and they dented my car and put a big scratch in it $906.00 in damage.Thier (insurance agent) offered to pay $400.00 as a good consumer gesture.
Its like hitting my head against a brick wall
I can say one thing i will always walk around my car with a video camera from this day forward... I have all the emails and phone msgs.
anyways im sure your readers would be interested in this...
FOLLOWING ARE MY EMAILS
JAIMIE K. BRAGG
167 Hunt Club Dr.
APT # 1 - D
COPLEY OH 44321
Dear Sirs.
Well I have spoken to your rep Ray Wetzil
I have explained all to him and he had offered $400.00 to settle this
case. I had made it quite clear that I would only settle for $906.00
That is the lowest estimate that I had gotten.
Anyways I would rather loose
in a court room than settle for that, And I really dont think I would loose!
I do not understand Sears. And Im really starting
to see why your business has shrunk. The customer is trash to you. That is fine.
You will lose me and anyone I can convince to never do business with you.
I will see you in small claims court, if I am forced to take that drastic of measures.
Win or lose let the ball land where it may.
I will seek consumer news reporters prior to taking that action. I really can not
picket that store because its in a shopping center so far from the road, that is not
an option, but I can, and probably will exert my right to picket on the sidewalk
all along your Southland ( Middleburh hts OHIO store). I m not sure what else I can do
to make you understand that your employees have caused me this grief...
My parents where very loyal sears customers, and i kept too that, but i will
not be able to support that anymore. I do believe in customer service, but
you lake that...
For every one person you lose as a customer it takes 10 times more effort to
get that person back.
And Sears is an American tradition. I wonder how many have walked in my shoes with you
and how many people will follow in my foot steps with you
Anyways im sure you don't care and
dont want to hear all that...Well I guess we have all spoken.
Thank for the dent and scratch in my car!
I guess I will have a ( gift from you) a dent that keeps on giving RUST!
I will have that as a reminder how you dented and
told me to get lost!
THANKS AGAIN
Jaimie K. Bragg
167 Hunt Club Dr.
APT. # 1 - D
COPLEY OH 44321
HELP!
HELP!
HELP!
Well, I did not realize that it would be this difficult to even be able to deal with my problem.
On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR
MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY
He said he did not notice that...
I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!
So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!
I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!
This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!
The have dented, scratch, and messed up my front end alignment that sears did in jan/2009
AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL
SALES CHECK # [protected] MEDINA OHIO 44256 STORE Apr 18th, 2009
INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009
THANK YOU
JAIMIE K. BRAGG
> Date: Mon, 20 Apr 2009 11:48:05 -0500
> From: [protected]@customerservice.sears.com
> To: [protected]@live.com
> Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
> >
>
> Dear Jaimie K. Bragg,
>
> Thank you for your recent correspondence regarding your experience with
> our Medina, OH auto center. We are always interested in hearing from
> our customers, and regret it was this type of situation that prompted
> you to contact us. We apologize for the inconvenience you have
> encountered with your vehicle after having your tires put on.
>
> We have forwarded your message to the Auto Center Manager. They will
> contact you within two (2) business days.
>
> Once again, thank you for contacting us.
> Sincerely,
> Jennifer W.,
> National Customer Relations
> Sears Holdings Corporation
>
> Original Message Follows:
> ------------------------
> Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
> Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
>| Evening Phone: | Email: [protected]@live.com
> | Comments: Dear Sirs
> Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
> North Court street, Medina Ohio, 44256 Sears Automotive Center. I
> purchased 4 tires and I had them installed. Your Service Techs were very
> nice and helpful. However When I got my car back It was parked between 2
> cars so I could not really look at the tires. So when I got home, I
> looked at my tires, and the whole back side of my car (drivers side) had
> been majorly dented and scratched all up! Well im sure you can
> understand my frustration. I think the worst part was that they did not
> tell me about it. They just acted like well we wont say nothing, and
> hopefully he wont notice till later! Thats more frustrating than
> anything. And what is really frustrating is that im loyal to sears. And
> now this...can you please investigate this and get back with me.
> Someone has to take responsibility of this situation.
> Thanks,
> Jaimie K. BRAGG
>
Date: Tue, 21 Apr 2009 21:05:40 -0500
From: [protected]@customerservice.sears.com
To: [protected]@live.com
Subject: RE: National Customer Relations - NC_Complaint_Management (KMM3817881I15977L0KM)
Dear Jaimie Bragg,
Thank you for your recent correspondence. We are always interested in hearing from our customers, but apologize for the situation with the damage to your vehicle.
In order to best assist you, please continue working with the Sears Auto Center directly.
Thank you for taking the time to contact us. We value you as a Sears Holdings associate. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Sincerely,
Miguel G.
National Customer
Sears Holdings Corporation
Original Message Follows: ------------------------
Dear Sirs,
HELP!
HELP!
HELP!
Well, I did not realize that it would be this difficult to even be able to deal with my problem.
On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR
MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY
He said he did not notice that...
I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!
So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!
I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!
This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!
The have dented, scratch, and messed up my front end alignment that sears did in jan/2009
AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL
SALES CHECK # [protected] MEDINA OHIO 44256 STORE Apr 18th, 2009
INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009
THANK YOU
JAIMIE K. BRAGG
>Date: Mon, 20 Apr 2009 11:48:05 -0500
>From: [protected]@customerservice.sears.com
>To: [protected]@live.com
>Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
>>
>
>Dear Jaimie K. Bragg,
>
>Thank you for your recent correspondence regarding your experience with
>our Medina, OH auto center. We are always interested in hearing from
>our customers, and regret it was this type of situation that prompted
>you to contact us. We apologize for the inconvenience you have
>encountered with your vehicle after having your tires put on.
>
>We have forwarded your message to the Auto Center Manager. They will
>contact you within two (2) business days.
>
>Once again, thank you for contacting us.
>
>Sincerely,
>Jennifer W.,
>National Customer Relations
>Sears Holdings Corporation
>
>Original Message Follows:
>------------------------
>Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
>Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
> | Evening Phone: | Email: [protected]@live.com
>| Comments: Dear Sirs
>Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
>North Court street, Medina Ohio, 44256 Sears Automotive Center. I
>purchased 4 tires and I had them installed. Your Service Techs were very
>nice and helpful. However When I got my car back It was parked between 2
>cars so I could not really look at the tires. So when I got home, I
>looked at my tires, and the whole back side of my car (drivers side) had
>been majorly dented and scratched all up! Well im sure you can
>understand my frustration. I think the worst part was that they did not
>tell me about it. They just acted like well we wont say nothing, and
>hopefully he wont notice till later! Thats more frustrating than
>anything. And what is really frustrating is that im loyal to sears. And
>now this...can you please investigate this and get back with me.
>Someone has to take responsibility of this situation.
>Thanks,
>Jaimie K. BRAGG
The complaint has been investigated and resolved to the customer’s satisfaction.
At least you did not want Sears to give you some " free stuff " for your troubles. lololol
All of the energy you spent drafting all those email's, you could have went to your local Justice of the Peace and filed a small claims lawsuit against Sears and would have been close or even past a trial date by now. Shame on you. In the future, one demand letter with an attached copy of the estimate of the damage to your vehicle then off to the courts to settle the matter.
awaiting refrid. part 8 months!!!
For the past 8 months!!! I have been waiting for the replacement part of my Kitchen Aid Refridgerator Door, order#226416. On average I have received at least three calls per week regarding this Refridgerator Door, only to tell me that it is on back order. But never told as to the actual factual status of this item part.Everytime I try to further inquire...
Read full review of Searsservice
I wanted to bring a concern to your attention. I purchased multiple appliances(6) from Sears for my kitchen and laundry when I remodeled my home a few years ago. I went with Sears because of their reputation for quality and service. We purchased the master protection plan because it is supoosed to be the gold standard of service. However, we have been very disappointed over the last few weeks. Our washer broke down on July 28thand the technician was not able to fix it because he needed to order parts. We asked for an appointment for July 31st but he was unable to schedule it because he said the parts would not arrive on time. (The parts arrived on july 30th.) We scheduled his follow up appt for Thursday August 6th between 1 and 5 but never received a confirmation call the night before. So on that date I called into the service center at 3 pm to double check and was told yes the technician was scheduled and would call me soon. We waited all evening even past his scheduled time window and he did not arrive. I received a call from the service center at approximately 6:30 that evening stating that they were sorry but he would not be coming, They apologized and set up an appointment for today and told me that I would be first thing but gave me the window between 10am and 2 pm. When he did not arrive I called at 10:15 to confirm and they said a technician would call me as soon as possible. Unfortunately by 1130 pm I had still not heard from them so I called them. I reached Anna employee id # 1553 who was quite rude and not helpful. I asked multiple times for her supervisor who she finally connected me to- Eric employee id # 74064 who was quite innapropriate. I explained that I had been stood up the night before and that I was told someone would be here at 10 and he told me that I was lying because Sears does not schedule appts between 10-2. I was insulted. The technician himself standing in my home the week before gave me a 10-2 option. After Eric tole me many times that there is nothing he can do...I explained to him clearly that I just need someone asap he said that he would have the routing manager call me within the next 15 mins and do what he could. I am a clam easy going person and iI felt i had to become verbally aggressive to get any action. But even after that there has been no action! It is now 2:15 pm which means I have been waiting almost 2 hours for a return phone call and that Sears once again has not sent their technician out during the scheduled time window. I am extremely disappointed and frustrated. I have not had a washing machine for 10 days and I am trying to get my child off to college and cannot even wash her clothes. Plus I have missed worked and had to reschedule a dr appointment due to the lack of sears reliability and I still have no washer. I have wasted 2 days of my valuable summer and this is the gold standard? I am very frustrated and hope that someone calls me asap to get a technician out here now. I should never feel insulted and frustrated when tring to get service for a sears product. No family of 4 should have to go without a washer for 10 days. That is exactly why I bought the best warranty. How disappointing! At this point I would have serious concerns about buying a sears product again. I appreciate your urgent attention to this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought a washer, and service contract in July 2007. Called for 1 year preventive maintenance inspection; scheduled for July 2008; tech rep found defective part in washer - circuit board for Cleaning Cycle did not work; he ordered part; it arrived via UPS; made appointment for installation of part; tech rep showed up with helper, installed part, failed to test washer; part was defective; problem not cured; tech rep ordered another part; it arrived via UPS; made appointment for installation, advising phone rep that 2 people were needed to make the repair; tech rep showed up alone, unable to install part because he could not un-stack the dryer from the washer by himself; made another appointment for 8/6/08, 8 AM. Tech rep did not show; called 1-800-4MYHOME - service rep denied any appointment had been made. Re-scheduled for 8/11/08.
SERVICE CONTRACT HAS BEEN UNSATISFACTORY.
Brought a sears washer and want my money back can you help me out and someone needs to close up sears for bad customer service.
My husband and I bought a very expensive front loading washer from Sears WITH a maintenance contract . It broke 6 WEEKS ago and we are still trying to get if fixed!
The company is horrible!
Alleged Repairs
In May 2008 I bought a new Kenmore refrigerator through a Sears store in North Conway, New Hampshire, for one of my apartments. In November 2008 this refrigerator malfunctioned and a Sears repairman allegedly repaired it. This apartment was vacant for about six months. On June 21, 2009 the tenant informed me that the refrigerator had malfunctioned, warm instead of cold. I called Sears repairs to fix the problem. On June 22, 2009 my tenanyt informed me no repairman yet. I called Sears repairs and was told Sears only schedules repairs for this area ONLY on Tuesdays. I made an appointment for Tuesday June 23, 2009 BETWEEN the hours of * AM and 5 PM. On this Tuesday the Sears repairman(Bill) found a broken seal on the compressor and ordered the parts needed to correct the problem. As of this time my tenant had lost over $200 worth of perishables along with the use of the refrigerator. Thursday June 25, 2009 the ordered parts arrived($579.00). I called Sears repairs and scheduled another Tuesday appointment between the hours of 8 AM and 5 PM. On Tuesday, June 30, 2009 the Sears repairman(Den) completely and totally rebuilt the refrigerator in approximately 4 hours. On Friday, July 24, 2009 my tenant called and stated the refrigerator malfunctioned again and was leaking oil onto the floor. I called Sears repai9rs and scheduled ANOTHER Tuesday appointment between the hours of 8 AM and 5 PM. This tenant lost another $100 worth of food. Being very familiar with the lack of due diligence exhibited by Sears, I bought another refrigerator to replace this useless one, and it was delivered Saturday, July 25, 2009. On Tuesday, July 28, 2009 the Sears repairman(David) discovered that the previous repairman(Den) neglected to PLUG IN the cooling probe of this refrigerator. To date Sears has spent well over $1, 400 in parts and labor to 'correct' the problem. My tenant has loss over $300.00 in spoilage. Oh yeah, did I tell you this refrigerator, including delivery was only $400.00?
The complaint has been investigated and resolved to the customer’s satisfaction.
Sears sucks for repairs. I made an appointment on Saturday for them to repair my washing machine, five years old and not under warranty any longer. I received an automated confirmation call Tuesday evening to confirm appointment time between 8am-12pm, Wednesday August 19, 2009. It is now 1:08 PM. I have called Sears twice already to find out why the repairman is not here and no-one has called. The repairman just called me to tell me that he is on his way(he's five minutes away). He had the nerve to ask me why I was angry. I told him that he would find out why I was angry when he got here. They expect me to sit around all day waiting for them and to pay them for it too! They don't even have the decency to pick up a phone to say that they will be late. When this machine goes out again, that's it. I'll get another machine and you can bet it won't be from Sears. By the way I'm paying almost as much for repairs as I am for the original. Ridiculous! One more thing about Sears, it just goes to show you how in today's economy with things being the way that they are, businesses can be so money grubbing. Well they won't get my money or my business any longer.
delivery and unknowledgeable people
Sears and their company have gone way down as of late. Their customer service sucks, everything is automated, and the people have IQ's the size of a pigeons brain. We asked the sales representative regarding drain hose since or condo unit in Boston is slightly different.
Delivery time:
1ST DELIVERY: Guys came in 3.5 hrs late from the delivery time. some of the most incompetent guys, one guy cuts himself and starts bleeding all over. My hardwood floor is scratched and there is still blood on the back of the washer and dryer that they didn't clean up.
2ND DELIVERY: Guys call once and we pick up the phone, but then there's no answer. We call the managers back and they don't return our call. All attempts to re-arrange the situation and address a proper change of delivery They all say that "oh you missed the call"
3RD DELIVERY: We talk to Sears Home Delivery manager for a Friday delivery at 8-10 am because I have to go back home for a religious celebration. They assure us about the time. Lo and behold I get a time at 3:00-5:00 p.m.
These corporations are getting stingier because of the economy no doubt, but what they don't realize is that their revenues will severely be hurt by their actions. Learn how to cut costs otherways, but don't be outsourcing your delivery services to small local companies that clearly cannot handle the volumes of deliveries.
What a class act you have Sears.
I will be posting this on every complaint website, better business bureau, and heck maybe make a Youtube video out of this. I will definitely be making photocopies of all my complaints online and sending it to their corporate headquarters and urge all my friends and colleagues not to buy their Stocks at all!.
The complaint has been investigated and resolved to the customer’s satisfaction.
maintenance repairs take too long
I purchased a maintenance agreement for my dryer and washing machine and both have had maintenance issues. The washing machine has been down going on four weeks, but as soon as they have replaced ALL the working parts it should work. The major problem is parts, the service center does not carry parts and has to order each part weekly rather than have all the parts on hand. This causes waste and abuse when a technician has to make 4 trips to replace two parts. They only come on Thursdays, if the part arrives. If your part does not arrive in time you must wait another week, if the part ordered was the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
terrible online store
Sears.com is the most terrible online store. 1. They charged my credit card and gift card (over $1, 000) instantly after placing the order no matter whether they have the item or not. 2. They advertise the Store pick-up option in 5 minutes. After 3 weeks, nothing happens. Nobody called me to pick up any thing. 3. I called online store. They did't have any...
Read full review of Sears and 30 commentsHeating element in oven overheated and would not turn off.
We have a Sears Kenmore SELECT CLEAN Self-Cleaning Electric Range purchased in 2000. Our 14 year old daughter was baking with my supervision. The cream puffs baked WAY TOO FAST, smelled horrible, and when we took them out, I noticed that the top (broiler) element was bright red? My daughter saw that the display on the digital read-out was blinking a code and she turned off the oven. When I opened the door, I was shocked to see that the top heating element was getting redder and hotter and it was not turning off. I turned off the circuit breaker and the oven remained hot for 2 hours. After this occured, I flipped the circuit breaker back on with the oven turned off, and it immediately started heating to red hot again on the top element only! I am aware that there are numerous complaints regarding the same situation and that Sears is NOT STANDING BEHIND THEIR PRODUCT! I am appauled, horrified and am ready to go all the way with this complaint. Our family could have been burned to death! Thank you for listening.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kenmore glass top range with self cleaning oven.when we set oven to bake 400 degree, broiler came on and then the display started flashing F10, what is that and how do we correct the situation.model79096112409 serial # VF73415789
I have model #665.[protected] and I had a similar issue yesterday. The broil element came on and would not go off. The door also locked and stayed locked until I turned off the breaker. My house was all smoked out. I had to remove the broil element. This is definitely a safety issue. I also agree, Sears was no help!
I was on here researching as my Mother has this range - model#[protected] & was purchased in 2001 - she was baking bread & cooking dinner on the stovetop - she felt excessive heat on her body below the waist. She opened the oven & the broiler was on red hot & would not go off - luckily her son-in-law was there & shut off the breaker. This model number was not part of your recall information - Is anyone else having a problem with this particular model? Sears consumer affairs is of absolutely no help what-so-ever!
We just a RECALL Letter a week ago - we purchased a Kenmore Elite self cleaning range in 2001 - the recall instructed us to stop using the range immediately because it is a fire hazard! Why did it take eight years to figure that one out? Below is the information for the Kenmore Elite Smoothtop Electric Range which are affected:
Kenmore Elite Model: 790.99012xxx Serial No.: VF122xxxxx
790.99013xxx to
790.99014xxx VF334xxxxx
790.99019xxx
The model and serial no. can be found on the serial plate located behind the right side of the bottom range drawer on the unit.
I am having the exact same problem. We also bought our Sears Kenmore in 2000. I have disconnected the wires to the broiler and aren't using it currently until this gets figured out.
Replied
Service Center/Repairs
I purchased coverage on my refrigerator, scheduled an appointment for a repair and service technician did not show up. The service person was suppose to call me the day of the appointment and arrive between the hours of 8:00 am - 5:00 pm. I called the service center at 5:00 pm, they said the technician was still coming and he was told to call me immediately, he did not! I called the service center again at 6:00 pm, they said he was still coming until I asked to talk to a supervisor. Her name was Delisha or something like that, she refused to give me her last name, id number or any other information regarding her identity. She said we could call her back at [protected] to reschedule in a week or request our money back. When I requested a refund they said they couldn't do it yet because the order was still open. A day without pay, lost food, and out my money too! What a sham. I have dealt with Sears for years but will now spend my money somewhere else do to the incompetence and disrespect that they have to offer.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear the unsatisfactory service you have experience with Sears repair service. My name is David and I work for the Sears Cares Team. We would like to speak to you regarding your posting. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Outragedwitch) in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
not helping customer
i bought a $350 vaccum cleaner July 7/08 from sears
the motor died just over the 1 year warrenty.
I contacted sears which i was hanging on the phone for 1hr
waiting to talk to your service people.
They told me they cannot help me out.
That the new motor was almost $3oo dollars...
I am very upset with this.
I am a retired sears employee...
We have alwayed bought from sears
including our family.
We have no choice but to pull out of sears
and take our business else where...
If you need to contact me
my Number is [protected]
or [protected]
email: [protected]@rogers.com
The complaint has been investigated and resolved to the customer’s satisfaction.
dishonest
the employees, at sears in bemidji minnesota lied about a product we were looking at a front load washer, 4.1 because mine broke down, and i needed a new one mine was 12 year old kenmore, we were looking at front load washers, and of course sears in bemidji had none in stock when the websight said they had all products in stock when i typed in the address, they of course on sat august first 2009.two woman employees took us to one of course that we were told by the first employee that a woman bought it took it home and stacked it decided she didnt like the color and in the process scratched the top of the washer for $999.00 brand new price and the washer we were looking was a 4.1 front load washer and of course another employee come to help and she proceded to try to sell us the one which was damaged and the other gal said well this one was brought home and damage and the other one said no it was damaged in the back of the store lie number 1 . then we asked the all time question the one that is damaged that is smaller that the brand new one we were looking at for more money price difference new one no damage was 679.00 scratched and damage one $999.00 should of been marked down lie number 2 it was because of the color it was a white im sorry one was red and one was charcoal .charcoal colored one had the scratch across it, sorry ladies damaged for new price dont think so, then i was told that it would not be delivered antil thursday, possibly, I could go to the laundry mat antil then
10 miles to the laundry matt $3.50 cent to wash my cloth, dont tell me what i can do with my cloths.and the only wash machines we were told by the employees at sears in bemidji was 1000.00 dollars to 2000.00 dollars
if we were interested and of course by that time we were pretty disgusted with sears in bemidji,
WE WALKED OUT WENT TO THERE COMPETITION NAYLORS IN BEMIDJI AND BOUGHT A FRONT LOAD WASH MACHINE FOR $1109.00 put it in the truck and will never go back to sears ever again for anything.lies loose business, if they were honest we would of probably ordered and waited when we left the employees could only say OH, was to stupid to think what they just did they lost business.
The complaint has been investigated and resolved to the customer’s satisfaction.
ripped off
Because the Sears Auto at Northlake is within walking distance to our house, we tend(ed) to use them. We have been ripped off on several occasions but always have rationalized this by saying "the auto repari business is a sleazy business".
This last event: WE purchased a diehard battery about 2 years ago. The battery died on a roadtrip. WE were able to obtain a jump- and when I brought it back to Sears- the woman stated that since it was running now- "it probably recharged itself" and "we will have to charge you to test the battery". W/O checking she said it was probably not the battery and was most likely the starter or the alternator (a more costly repair- since the battery was still under warranty). She advised that I drive it and not worry about it. Since it could take up to three hours to check the battery(!)
We took the car in for a routine check with a legit auto repair place. He changed the oil (really changed the oil, not pretened to as Sears had done two years previously) and when we picked the car up, he said- "just so you know, your battery is about to go".
The complaint has been investigated and resolved to the customer’s satisfaction.
I love the little comment about thhe Hybrid cars. lol
But on a more serious note, the customers are Idiots. if a battery dies on you while driving, its either your alternator or belt that may have been stretched over time and is not the corrent lenght anymore and is causing possible slip at times and not charging properly. they probably left their lights on in the car. a bad battery will not become good after a charge. someimes a slow charge may give you another year, but once its low on amps its time to replace. I have a BMW and im a mechanic, I love listening to music in my car, and i hate wasting gas, so a few years ago i used to come to work, and listen to music with the car off.. I figured it would only drain a little power, and once i drove it later that day, it would just charge back up.. well i was wrong, listening to music 10 minutes every morning for maybe 3 months killed the battery. Im a great mechanic, so im told, so i figured i can just charge it.. well i did, it seemed ok, but next morning, there were not enough amps to get the car started.. for the people reading this and dont know about cars..(my car had 12.5 volts which is great, but it had about 100~CCA AND I THINK MY CAR NEEDS LIke 750CCA) so then i thought i need to do a slow charge, and when i got to work, i did, the battery got a nice 9hr chargem, it had about 500 cca, and 12.5 volts. so the car started up and i went home that day. guess what, next morning it was low on amps again so i just ordered a new batt. FYI BMW battery- $175.00 +tax, but after i got the new battery, it worked great.
If your battery is 2 years old and its dead, thats your fault for leaving on lights, leaving doors not fully closed which leave the lights on in the car. or maybe just listening to music with the car off. most likely though, it might have just been a belt or alternator, .
There has been a new type of battery tester that is becoming more commonly used lately. It tests the "life" left in a battery, although in my experience this is not a full test of the batterys condition/capability, with this type of test equipment it is very easy to get a false reading also. This is how many service providers are able to advise a battery is "about to go". Not nessasarily Bad or Good.
With these differences of testing, combined with the potential for a false test, they add to our industry getting the "sleezy business" reputation.
I obviously have no idea as to the status of the battery and vehicles electrical system in question, I can only comment my oppinion and experience in simmilar situations, some of which includes the possibility of the driver leaving the headlights on, or a door adjar, etc. This situation can seriosly shorten the life of a battery.
I am a technitian at a Sears Auto Center and must disclose this and the fact that these are my oppinions and do not represent the veiws and oppinions of SEARS HOLDINGS CORPORATION.
I hope to have been of some help of information, cars are and will continue to be more and more complex, WAIT TILL ALL THE HYBRIDS BECOME TEN YEARS OLD, were really going to have "fun" then.
how does one know "The battery is about to go" ? A battery can be either BAD or GOOD.
dishonst callers, morgantown, wv
I bought siding from them and it looks like a four year old did the work.When I called back the call center in Morgantown WV.I got the run around from the calling centers manager Gabby something.I will never buy from Sears again!
That calling center keeps calling!just hang up!
The complaint has been investigated and resolved to the customer’s satisfaction.
wats up shay wat doing
rebate
We bought almost $2000 of appliances from Sears. The $75 rebate and discounts made Sears a better choice to buy at. When I specifically asked about how the rebate would be sent, i.e. would I get cash; not one of those idle promises, the salesman told me absolutely it would be a check for cash.
Over 6 weeks later, we received a Citi Rebate card for $75 which as soon as you go to use it will activate a Citi bank debit card with all their fees and terms - what a scam!
I sat on the phone for 2 days to try get hold of someone at Sears to complain, and see if it could be resolved by sending a cheque.
1 - it is extremely difficult to find the # to call anywhere on the Sears websites or accounts.
2 - I called the general Sears # 2 -3 times, but could barely understand the operators (I am a foreigner so dont take this as chauvinism), when I finally talked to someone she said it would take 3-4 months to resolve!
3 - Then I called the Citi card program, and she said my issue was with the store for telling me the wrong thing. I have the contract and form with me and all say that you can opt out and select cash; but I couldnt find anyone to execute it.
We will be cancelling our regular Sears cards, and now I am very worried about the quality of the service program for the appliances, and we are considering returning the appliances.
I dont think Sears tracks its service metrics very well, otherwise they would see the writing on the wall.
The complaint has been investigated and resolved to the customer’s satisfaction.
In April 2016 I purchased a range and refridgerator from Sears Outlet in Milwaukie Oregon. The range had a $70 rebate which I filled out and mailed in with original receipt. 3 months later I called to see where the rebate is and was told that the form wasn't completed. I said I have a copy of the form and want to know what wasn't filled in. I was told the store ID wasn't on the rebate slip. I said Sears Outlet - Rebate Offers is on the very first line. I was told they would have to check with manager to see what the hold up is. A month later I called again and was told that they are working on it and should receive the rebate soon. Since then I have called at least 6 or 7 more times and was given excuse after excuse. I called the Outlet store and left several messages for manager to call me back. They never did call. I went to the outlet store and spoke with the manager and she said she would check into it and would call me. I still haven't heard from them. I called Sears Rebate today and was told they are reviewing why I have not received my rebate because they have all the info they need and all is in order and correct. I am so fed up with Sears that I am going to cut up my credit card after being a loyal customer for 55 years. Today is Oct 26, 2016. I am very unhappy with the service from Sears Rebate center. I don't think I will buy anything with a rebate again if I need to send it in and have to beg for them to send the Rebate I was promised. My name is Adele Bowen and live in Portland Oregon.
I live in California, I sounds like this is a all over problem... I also had a problem, Sears/ Michelin... I bought 4 Michelin Tires with a rebate of $70 dollar rebate card.MasterCard I waited 6 weeks and called to see were my card was . I was told that I got 35, 96 cent multi credit on other work I had done to my car < Front and Back alignment... Multi credit VOID my MasterCard.. It showed on my bill separate charges and showed I paid full price for my tires... BOO, Sears, BOO, Michelin
Tires
I feel violated, I went on Sears BLOG to complain and there Blog on the Sears site was Locked and could not put my complaint in also.. But if I would saw this site before I would of bought other TIRES, , , I do not like being lied too! I do not know who the BOSSES are At Sears and Michelin But Us People want our refunds in Cash NO MasterCard.. after seeing this...Shame on You...Please add more complaints...
what stores do accept this card. Does Cotsco accept this card?
We just received our $75.00 Mastercard-SEARS card. WOW --Sears must really be desperate to sell during these financially bad times. I did'nt want to open a credit card account but now I see why it took so long to get this so called REBATE. Master card needed time to process the credit info. This scam must stop. Sucking people into something that should not be. Rebates should be in the form of a PAPER CHECK. Dangling a credit card in front of a consumer that may be in need is really shameful. I thank you for all the above NEGATIVE INFORMATION/COMMENTS and I will attempt to transfer the $75.00 into my checking account and hope that MASTERCARD and SEARS do not hack into that. Our local SEARS store was very helpful with the purchase of our freezer and I think that they were blind sided by the MASTER CARD REBATE PROGRAM as well with this SEARS promoted program.
We purchased a dryer from Sears in October 2010. Since we both work we couldn't take a day off to accept the delivery so we needed Saturday delivery. I registered and submitted the rebate information then waited. Yesterday, I called about the rebate card and spoke to two young men who were rude and kept asking me " how many emails did I receive from sears rebate center " ? It seemed as if they this was their mantra ! " You received the registration email, but you did not submit the rebate information correctly which is why you did not receive the second email confirming the rebate ". The supervisor William told me that I would not be receiving the rebate and that there was nothing I could say or do to change that. I will never purchase anything EVER from Sears again
I also received the card for the rebate but it is hard to use the small balance. This is the most difficult way for a customer to use a rebate.
I bought a refrigerator from sears in the month of July 2010. A $ 75 rebate was promised against the purchase. In September 2010, I received a Citi Prepaid debit card worth $ 75.00. When I went to use it as credit card, because it bears a logo of MasterCard and it was declined. I selected a pin and it worked only for three times for a total of $ 32.72 and since then every time I try to use it, it is declined. I tried to contact the Citicard customer service, it was always disconnect by saying" good-bye." The question is, why the Sears didn't simply send a check to avoid unnecessary botheration to it's customers. In a busy life who has the spare time to call the Citicard's customer service which doesn't have any results. For sure it could be a legal financial fraud to cheat the people with their money, because after a few efforts one may forget to call and after the expiration date, the Citicards will keep the money as unclaimed money. M.Khan
Like somebody mentioned above, you really are a bunch of whining idiots. You all have nothing better to do than complain about something that deserves no complaint because you cannot read a few simple lines.
If you go to the site listed on the back of your card (www.prepaid.citi.com/sears), and register your card, it clearly gives you options on what you can do with your card.
1) Go to your bank and get your full $75 as a cash advance (without any fees).
2) Get the $75 transferred directly to your bank account.
3) Get the $75 sent to you as a check.
4) Use the card like a credit card at any store that takes MC.
I can vouch for method #1 because I just came back from the bank with $75 in my pocket via a cash advance on my Sears rebate card. Just walked up to the teller with my card and ID and got $75 no question asked. Went back to the website, and sure enough, that transaction was logged as a cash advance, thus rendering my card back to a $0 balance.
Also, the rebate form I filled out did clearly say that the rebate would be in the form of a MC debit card from Citi.
As for the monthly fees, the site clearly says that the $3 monthly fee will only start after 12 months, and only if there has been no activity on the card for at least 3 months. And judging by how desperate you all are to get your rebate money, it is highly unlikely that your card will go 12 months without any activity.
Seriously, you really are a bunch of whining idiots.
I purchased a new mattress and box spring at sears on 07/05/2010 and was promised a 75.00 rebate. Of course, the rebate isn't processed and mailed until the return period is over. I finally get the card and it does not work. It has been rejected by Amazon.com, Sears.com, and gas stations.
I did get help by calling [protected]. once you get to the part where the automated voice asks for your credit card, just ignore for four times and you will then be transferred to a live person.
I will never buy anything from Sears again. What a waste of time to have to spend two hours just to get a rebate.
Thanks Chuck Daggett for your great directions on how to get the cash to my checking account. Now I will just hope it is there in 2-3 days. I panicked today when at Walmart with a full cart and the card didn't work and the employee about yelled at me saying I was trying ot use a Sears Card there, like I was the dumb one. Then tried to call, no luck, then googled sears rebate and found this site and thought I was doomed, until I got to the end and saw your post, hopefully others will see it also (and again hopefully my money will be in my account soon.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.
Overview of Sears complaint handling
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Sears phone numbers+1 (847) 286-2500+1 (847) 286-2500Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 3 3 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number+1 (800) 665-2127+1 (800) 665-2127Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone numberSears Home Services+1 (866) 850-0518+1 (866) 850-0518Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone numberNew Orders+1 (877) 550-9254+1 (877) 550-9254Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone numberExisting Orders
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I stopped at a local Sears Auto Center to request a quote on a 2 front struts replacement, the associate gave me a quote for the parts for 89.99 each and told me that in order to take advantage of the half price installation I should order the struts, but that he recommend a set of struts of better quality and performance for my particular vehicle ( A Saturn VUE ) those struts Monroe reflex were more expensive, about 140.00 each but they could order them and as soon they have them I could take the car for their replacement. After I decided to go for the better quality and order them, I waited for about a week and did not received a call back from Sears, I called them and they told me they have the struts ready, On Sunday the 15 of November I took the car to Sears auto center . After they started to work on the vehicle on Sunday I was told that they received a wrong part and they have to order them again and it would take 2 to 3 business day to have it . Since the car have some parts removed to facilitate the labor I told them they could keep the car until the new parts arrived . Monday, Tuesday, Wednesday I did not receive any calls, so I decide to make the call and asked for the status of the repair, the associate told me that they received a wrong part again and monroe does not make those particular struts for that car and model anymore so they have to replace them with a sensa track type of strut, the very first struts they quote me for 89.99, except this time were 99.99 each, I asked if they will ordered the from a different vendor and that cause the change in price, he told me that he does not know how much they pay for these struts but the computer have them at that price and probably the previous quote it was due to a special sale, being somehow frustrated for not having my car for several days and depend on my wife to take back and forward to work I told them to go ahead and order those and installed them. The associate told me that as soon as the parts arrive they will work on them, I called back on Friday the 21th of November around and they not have them yet, today Friday at 8-30 PM still waiting for a call, a solution, and reasonable explanation and apology at least ... still waiting.
Okay, and if you were happy with your experience there, WHY post about it here? This is a complaint board, hence the website name: COMPLAINTSBOARD!