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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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Newest Sears reviews & complaints

ComplaintsBoard
D
2:42 pm EDT

Sears french door refrigerator

We purchased a new Kenmore Elite French door refrigerator in March of 2015 and purchased an extended warranty as well. The first issue we experienced was the "mother board" went out in January of 2016. They came out and repaired the issue. Off and on we would have small issues but usually if we called in they could do something to monitor the appliance and tell us how to reset it to fix the issue. Then in the summer of 2016 the compressor went out. They sent the technician out and he had to order the part which we were told was going to take at least two weeks then we could call them when the part arrived to set up for a tech to return and put the part on. Of course Sears was not concerned that I would not have a refrigerator for over a month for a family of 4. Their solution to the issue was for me to rent one or they would credit my Sears loyalty card $100 for me to go and purchase a dorm size refrigerator. At that time I requested a replacement of the appliance to which they stated no they could not do that. Now here I am not even two years later with a dead refrigerator again and now we are out of the warranty period. They again are refusing to do anything to replace this appliance because now we are out of warranty BUT if I purchase another years warranty for $350 they may be able to decide the refrigerator is a lemon and replace it. So they want me to spend more money to MAYBE have it replaced! They don't seem to get that when you spend over $3000 for an appliance you expect to get more than a year out of it without major repairs being done. I am so frustrated because I can't afford this. Meanwhile all I get from Sears is the "I'm sorry" and "there is nothing we can do now it's out of warranty" even though the issue started when it was still in warranty. I don't know where to go from here.

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J
5:57 pm EDT

Sears I don't know.

I received an envelope from IRC 8961 1500 Roe Street Dallas, Texas 75215 tracking # 1z707e9wyn10416964 and the envelope is not sealed and nothing is inside. Not sure what you were supposed to be sending me. The only thing I have ordered from you was the air filter for my refrigerator. Not sure if this is it or not. But one I did not receive anything and do not want to be charged for something I did not receive. The post office did stamp the envelope received unsealed in Hallsville, Texas. My name is Judith Foster 122 Germantown Circle Hallsville, Texas 75650 ph # [protected].

Thank you,

Judith Foster
[protected]

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1:33 pm EDT

Sears whirlpool refrigerator

The fridge stopped making ice April 12th 2018 the first repairman came out said it was giving an error code. Left said it was fixed. It was not.
April 17th another repairman came said it was fixed left. It was not Now the fridge is not making ice or water.
April 20th another repairman comes out floods my fridge and kitchen floor. Says he fixed ot and left. Now no ice/water and it's leaking inside fridge. Cannot turn on water to fridge for fear of flooding my kitchen.
May 02 yet another repairman came installed some parts that was ordered says its fixed and leaves. Still nothing.
May 07 another repairman comes tells us it need a new filter housing and water tank because it is leaking. Ordered a valve and left with a appt for the coming friday.
Friday they cancelled
Monday they cancelled
Tuesday repairman comes takes part wants us to sign a disclaimer saying they're not responsible for the damage that has been done, of course i refuse so he took the part and left. The part that my warranty company paid for. So fruztrated want my fridge fixed.

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6:09 pm EDT
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Sears kenmore dehumidifier

I bought from Sears this Kenmore Dehumidifier for $250.00 and I purchased SEARS MASTER PROTECTION home warranty and the sales rep told me with this plan I'm guaranteed IN-HOME YEARLY maintenance and TOTAL repair/replacement service. I've been paying for 6 YEARS and NOW calling for service, I'm being sent from department to department until they finally told me I had to take it in for service and also pay for diagnostics. Transferred again after they realized they didn't cover the part it needed and then told they couldn't help me! Know what you're getting for your money …DO NOT BUY SEARS WARRANTY. TOTAL DECEPTION on some of the products!

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Update by Lor David
May 15, 2018 6:12 pm EDT

After being on the phone from 2 PM to 6 PM ! They issued me a REFUND of what I paid for the warranty.

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C
6:01 pm EDT

Sears refrigerator

Tech here to repair my refrigerator again! Last year we replaced the compressor and now a tech is here today for two hours with another tech on the phone. Expert on phone states that the tech at my house is " way over his head!"first he put too much free on the had to drain it out. Then he was walked through several cinerios and didn't know basic terms or repairs! Expert on phone lost connection several times and the tech at my house was flustered. This is unexceptional! I have had no fridge for 4 days already, now they send an inexperienced tech! Please get it together Sears!

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6:48 pm EDT

Sears sears

Four weeks ago Sears Home Improvement sent out the installers and demo crew to my house. They were 4 hours late, ill equipped since i had to lend them my tools, and lacked skill and matetials. I have talked to the coordinator at least 15 times, emailed pictures of material and workmanship and get arguments, excuses, lies and postponements. The job was to be a one day job to remove carpet and install laminate wood. It has turned out yo be now pver 3 weeks, half the job done, boards improperly installed, damaged boards, and obviuos installer errors. The coordinator has not supplied enough materials now 3 times, changed a diffrent crew which is to busy to complete the job. Dont ever, EVER use sears for home improvements.

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1:53 pm EDT

Sears craftsman lawn mower

I took my lawn mower in for warranty repairs in december 2017 and when I took my mower in the bag was also with the unit which is documented on the service ticket. Drop off location #2242 service order #[protected] service date 12/10/17 they said they would call me when repairs were complete. This never happened after about 2 months I contacted them and said yes your mower is here. I went to pick up the mower the bag is missing. The repair center guy said he would call the vendor sears used for the repairs to see if it was at his shop. He said he would call me in a few days... A week went by no call. I called every number at the local sears to try and find the repair guy to follow up and he tells me their is no direct number to the repair center down the street. Finally a guy in the lawn merchandise gives me the vendor name and number to call. I call john mccabe and spoke with him. He said he returns everything that comes to him back to sears and he does not have the lawn/grass bag attachment. So last week I decide to use the chat option on the repair service website as the calling option is a total nightmare. I chat with one guy and he transfers me to another guy where I repeat everything that has happened. All I want is a freaking mower bag for my mower! How hard can it be?/ he takes all my information and finds the bag/frame replacement and then tells me he has to escalate it to a customer care rep for resolution but no worries they will take care of you. It will take 48-72 hrs for someone to contact you and get you a new bag sent. I am now a week out from that conversation and yet again they have not lived up to their commitment to the customer. Sears repair lost my mower grass bag assembly so yes you need to replace it. It has been several weeks now that I started this circus and needless to say I am very upset with sears customer service. The weather has been raining with sun and my lawn is growing every second and I need the bagging option. Replacing an item you lost should not be this much of a hassle for the consumer!

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12:40 pm EDT
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Sears pricing

Tried to buy a 3 piece patio set they had on sale, had a sign naked with sale price. The supervisor went get the store manager they refused to sell us the set at the sale price. The manger obviously does not know the federal laws the price was clearly marked next to it was a picture of the three piece set which stated two chairs and fire pit table with item number underneath it which match the item number on the sale price there was no description written on the sale price. Filing complain against Sears.

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Update by Jody1963
May 08, 2018 12:44 pm EDT

My daughters has more clear pictures of the set and the pricing with a picture and description next to the sale sign . I'd also like to say to employees verified the sale price for us when one took us outside to look at the set we had planned to purchase a seven piece patio table and this three-piece set. All my appliances were purchased at Sears for many years I can honestly say they have lost a valued customers .

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12:18 pm EDT
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Sears car engine seized due to no engine oil when the oil service was done 2 weeks before

I had engine oil service done by Sears Auto, Frisco, TX on 7th April 2018 wherein they also put a new oil filter. My car broke
down on 25th April 2018 and the engine would not start. I learnt from another auto repair shop that the engine had seized due to no oil and will require replacement. My car is a
2008 Toyota Camry and is at 72000 miles and has been
maintained well.
Also, Sears Auto had carried a multipoint inspection and
found that engine oil was good and there were no wear and
tears. Moreover, they changed the oil filter.
My complaint is that Sears Auto had failed to find and
report to me that there was damage to the engine oil unit and
did not put an oil filter when they charged me for the same.
This led to the engine seizing and breaking down.

Their insurance company (Sedgwick), as expected, denied the claim stating that there was no oil filter. Had they checked the final invoice and multi inspection report they would have found that Sears Auto had replaced (and charged) the oil filter and given a green light to Engine Oil just 2 weeks before the incident. Now that they have left me stranded without a car, I have no option but to pursue alternate routes to get their attention.

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12:04 pm EDT
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Sears guaranteed protection plan

In March of 2016 we purchased a complete Kitchenaid kitchen from Sears and also bought the 5 year protection plan. In that 2 year period the icemaker in the fridge has stopped working on several occasions. We have been without ice for weeks over the 2 years and have had multiple parts replaced. Each time a tech comes to diagnose the problem we then have to wait a couple more weeks for the part to come in. On April 23rd the icemaker broke again - not making ice. It was finally "fixed" last Thursday but I still had no ice so I called again and was given an appointment for today between 1 - 5pm. This morning I had a call from a tech who said, "I understand your microwave is not making ice". REALLY - you can't make this stuff up. I was speechless for a moment. I told him it was obviously the fridge and he said "well I don't do fridges - just microwaves". I told him he'd better get it sorted out and he refused. So I called Sears and got someone who spoke terrible English. After several transfers and me explaining the problem to no avail I asked for a supervisor. Now my appointment is tomorrow so they'll probably tell me my dishwasher is not heating food properly. This will be the fourth repair in 12 months so the lemon law should apply and I'm not having any of it. If I have to our local TV station has a consumer affairs program so I'll be all over that.

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6:32 am EDT

Sears kenmore elite (lg) 3 door bottom freezer refrigerator

Its broken again! The last service call I had for this refrigerator was 9/17 it is now 5/18 and its not defrosting again and has a "er rf" error code. This refrigerator is less than 2 years old and its been a big bust. I have a 5 year warranty, without it this refrigerator would be on craigslist.

Look online this model of refrigerator was recalled in 2005 for the same issues and still is not correct.

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8:23 pm EDT

Sears service

1st it takes me 2 weeks to get an appointment to have my refrigerator repaired FYI it's only a year old then they show up A-day early never receiving a phone call never receiving a confirmation email then when I call they tell me the next appointment is 2 weeks out.
Absolutely a huge mistake going to Sears, buying their service contract, will never make this mistake again.

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2:58 pm EDT

Sears dryer repair

I recently had a dryer repaired at a home we own and currently rent out. Our property manager called sears for the repair. A sensor was replaced, and when I got the bill it was almost $280! I had the very same repair made on a dryer in the house we are living in two weeks ago and the repair bill was just over $100 (a repair not made by a sears repairman). I called Sears and complained, and their excuse was I didn't have a warranty. So I guess if you don't have a warranty, you can practice extortion. I'll never call Sears for a repair again. Be warned.

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1:00 pm EDT

Sears sears 4 my home services

To whom it may concern:

I don't even know where to begin with this services or lack of service. I called to get a technician out to my home about 4 weeks ago to get them to take a look at the Microwaves in my home. I scheduled the apt for 4/30/18 and it said the apt was confirmed. While I thought 4 weeks was a long time out to have to wait I was happy to have the appointment.

On Friday 4/27/18 I received a call from Sears (Automated call) asking me to call in an re-schedule my appointment. I thought this was kind of strange so I ignored it thinking maybe it was just a reminder call and they meant to confirm it, not reschedule it. I received a 2nd call so I decided to call in. The lady I spoke with said there did not seem to be any issue with the apt as scheduled but that if I received another call to call back in and they would further investigate.

On Saturday 4/28/18, I get another automated call. I do as I was told and call back in and this time speak with a gentleman. He said there was some kind of an error with their system and I would have to reschedule. I remind you I have already waited a month. Needless to say I was NOT pleased and I asked to speak to a supervisor. He informed me that none were available but that he would put a notation in my record to have someone call me on Monday from a different department (I believe it was the dispatch team).

So that brings me to today 4/30/18. No one had called by Noon my time so I decided to call back in. When I got an operator on the line (No small feat since the automated service keeps telling me that he should be able to help me) I'm informed by a young woman that my appt. is set for 14 May 2018, another two weeks out. That would mean I would have waited almost 6 weeks for my appt.

I was not please and asked to speak to a supervisor and explained to the young lady that I was not upset with her but the company (SEARS) that she represents. I did get a supervisor on the line and have now been waiting for almost 15 minutes. After 15 minutes she has come back on the line stating that she is working with the dispatch team to see if there is a tech that could come sooner but that she could call me back or place me on hold. I explained to her that she could place me on hold because I have no confidence that anyone would actually call me back.

So I'm still on hold and no closer to Sears actually making good on their part of the agreement they made with me. Although I would guess that they will withdraw the monthly charge from my account when it is scheduled even though they have not fulfilled their part of the agreement.

FOR ANYONE thinking of buying this service DO NOT - look at the reviews and buyer beware.

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5:50 pm EDT

Sears dryer repair

repair ticket #[protected]

we contacted American home shield and the set a repair and they sent sears on our
Samsung dryer, it was working but half the panel did not work when touched. It still worked to dry clothing. The first tec showed up and assessed the repair and ordered the parts. it took 30 day for the pars to come. a different tec showed to replace the parts a young man named Andrew. he told us he could not work on the dryer because he needed one more tec to help and said he would half to reschedule I told him I would help if he needed to move the dryer. then he told me that he never worked on a Samsung dryer like ours. he called his office Mike his boss [protected] assured me that his tec could handle it with phone support. Andrew started to dismantle the dryer then I herd a loud crack then snap and he went outside to call his boss Mike. I went in to the wash room and found broken plastic clip on the floor I took pictures. When Andrew came in I asked why the circuit board was broken in half? he stated he could not get the panel clips to release the circuit boards in the face plate. I asked if the new parts would work with broken clips on the face plate he said not to worry. 35 minutes later he announced that the dryer was broken and he would order a new face plate because excess glue prevented him from making the circuits fit the way they should. what he didn't know when he went outside to call his boss I took pictures of face plate lying on the floor there is no glue at all. he lied trying to cover the fact he brock the teeth clips that snap the circuit boards in place. I made him call his boss and let me talk him myself, I told mike that Andrew brock the face plate he said not to worry he order an new on. We have been with out a dryer since the 10th of April. I called and texted and could not get a call back from either on until the 26th when Mike in formed me that the had sent a report to American Home shield on the 20th stating the dryer was damaged beyond repair through normal use. That was a lie, when Andrew left my house on the 10th I called and informed American home shield that he brock our dryer and now we did not have a working one. I need someone to stand up and tack care of this and everyone is passing the buck. and the buck stops with sears. please review case #8653567 and call me back at [protected] or my cell [protected] thank in advance for your assistance.

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1:48 pm EDT
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Sears kenmore elite

1 2 3 4 5
I ordered online a Kenmore refrigerator (salescheck (hidden)28, order #[protected]) to pick up at Sears Santa Ana store. Before I placed the order I already called to the store to ask about the condition of the fridge. After going to check it out to make sure if it was available and its condition, the saleman who answered my call said there's some cosmetic damage. When I asked to make sure there's nothing wrong with the electric part or anything else he said everything is fine after 72 hours test. So I ordered it then I went pick it up yesterday. Because I was awared of cosmetic damage I just paid attention to check its appearance.

Just couples hours I picked it up, I found out there are missing shelves and drawers inside the refrigerator. Meanwhile I had to wait for the store open so I could call them about that, I emailed the customer service to let them know the problems.

The lady picked up my phone didn't try to help me at all. All she could say that it was my responsibility because I didn't inspect it carefully before picking it up. Even though I tried to remind her that as a customer I should have been awared of the missing parts by the the saleman and the notice on the fridge. I asked for Sears help and support, she answered briefly there was nothing she can do. I said the way they do business like that made me feel they try to betray customers who are not careful enough nor accquitant with the way unconcerned with customers interest. She even didn't try to ask what's my order number, what model of the fridge I bought so she could help me to order the parts... I was really upset and disappointed and asked to talk to the manager. She didn't put me through. She asked for my name and phone number to have somebody call me back when they have time. After that she hung up the phone without saying bye. What kind of customer service staff is she?!

No matter whose fault or responsibility, when your customer is not happy with their purchase, a saleman should try to explain the situation and help the customer to be able to use the product he sold

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12:15 pm EDT
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Sears customer service

Sears has no customer service, I have tried to call every store in 100 miles for the last 4 hours and not one department at any of the stores is picking up. For the people who say, oh they were on the phone or helping someone the mathematical chances off every single store being busy for 3 hours is a impossibility. Sears representatives are liars. Even corporate customer service calls are routed to the phillipines. 1.5 hours or recorded calls displaying both the dishonesty but the overall service and practices of sears. I have been hung up on 7 times today by so called sears customer service managers and then when I requested their supervisors I have been transfer to the Spanish call center 4 times. No one at sears seem to do their job or even act like they want to.

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9:31 pm EDT
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Sears kenmore canister vacuum repair

I brought in my vacuum for repair on 4/15/18 only to be told that I needed the hose and vacuum. Brought in the next day and told it would ship out on the next day by krista. Calls 800# after a week for status, no record. Called 2 days and record. Went to the store to find never shipped out. Asked for a call from agent, completely ignored! It's customer service like this that is giving sears a bad name and losing its customers. Total disrespect for the customers that keep coming back which helps it's employees keep their jobs!

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7:42 pm EDT
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Sears online order defective on delivery

I received my Sears.Com order today of a Craftsman gas powered weed whacker. After putting it together and following the instructions on how to start it, the 2nd step of "pushing in the choke button until it clicks" doesn't work. The choke button does absolutely nothing, therefore the engine won't start. I phoned customer service and was told to replace it at my nearest Sears store. Well, all of my nearby Sears have closed down and the nearest one is more than 50 miles away (which is why I order online). He then said to return it through UPS. Well here is the major problem, UPS will NOT accept to ship the item since it now has flammable liquids in it (gas and oil). Even if I dump the liquids it still doesn't qualify for shipping because it's still considered hazardous. I explained this to "Tom" my customer service rep and he seemed clueless as to what I was saying. All he kept repeating is he could send me a return slip to return, but UPS has said that I CANNOT SHIP IT BACK. I'm stuck between a rock and a hard place. Since I can't bring it to a store and I can't ship it back and I was told no Sears repairman is available to be sent for this, what do they expect me to do? I've emailed them twice at [protected]@Searshc.com and have yet to receive ANY response. I am LIVID!

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Huntress
, US
Aug 26, 2019 9:29 pm EDT

Do NOT order from Sears ! Run the other way, pay more, whatever just Do Not order from Sears. Placed order, waited almost a month, got email, order in, drive over 1 hour round trip, Sears hometown store says not in, but they aren't Sears ?!?!.next week truck, call store, say it's in, drive again over 1 hour found trip, 104 degree heat. Nope not there WTH! Talked to online chat 3 x's, promised refunds, delivery and everything else but, guess what NOPE ! Now my order says delivered ! Never even saw it, and they have my money. Going to BBB and Consumer affairs. Absolutely disgusting experience. I am the on line orderer for everyone at work and my family, friends, Never again will it be Sears ! No customer service at all, rip off! Order # [protected]

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1:26 am EDT

Sears sears home services

My husband and I just purchased a home built in 2015 on May 31, 2017 and the refrigerator stopped working with 2 months. The fridge is still brand new with the plastics still on it so we called sears because it's a kenmore elite, a sears brand. The customer rep told us it would be less cost effective for us if we purchased the home warranty and schedule the technician to come out to do a diagnostic to see what the damages would be. So we got the home warranty and had a technician come out to do the diagnostic and was told there is a up front fee of $80 for it. Of course stupid me who thought I better be smart and order the air filter and water filter with the technician since he knows the correct part numbers and I won't have to worry about guessing if I order the right part number if I did it on my own. So I paid upfront the $80 diagnostic fee and an additional charges of $84.10 for the parts. I was told the issue with the fridge is the compressor and it's within warranty so the techician gave me a receipt for what I paid $164.10 ($80 for the fee and $84.10 for the parts). I don't know much about additional costs or whatsoever. When my spouse came home he looked at the receipt and saw that we might have to pay out of pocket over $900 for the labor to replace the compressor. He called sears and a rep told him he might be better off to cancel the sears warranty and go with our home appliance warranty through xcel. We cancelled the warranty and was told by the rep they will refund the cost of the parts (air filter and water filter)since the parts wasn't shipped yet to us. A month later we went thru our home appliance warranty which was covered by sears Home services also. Another technician came and replaced the compressor and we asked him about the previous receipt and how we could get our refund. My husband called and spoke to several different reps in repairs, parts, and customer relations and got no where. We both work so we don't have time to keep haggling people and when we went to the sears department store we were told we would need to go to the Burnsville parts location to see about getting the refund. Burnsville is like 30 minutes from our house and we were busy over the holidays. With the new year approaching we called sears again and kept getting the run around. Finally I spoke to a rep on February 26, 2018 who provided me an email to send my receipt because there is no record on file the sears service order number or any indication of us paying $164.10 back on July 31, 2017. I was a bit upset because the funds were automatically withdrawal from my bank account and I never received the parts ordered. I finally got the chance to email the receipt and my voided check that was written out for the $164.10 and got a respond from the customer care giving me a totally different service order number and made a note stating that the diagnostic fee was nonrefundable so I won't get a refund. Now I am very furious because I paid the $80 diagnostic fee and $84.10 additional for 2 parts for the fridge and never got the parts so why am I getting cheated for something I paid for but never I got the items.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Phone numbers

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Website

www.sears.com

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