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Sam's Club Discover / fraudulent charges

1 United States

in late September of 2006 I purchased 2 box spring and mattress sets from Kinkaid Home Furnishings with my Sam's Club Discover Card. They were to be a 22 anniversary gift for my husband and I. The merchant agreed in writing to deliver w/i 7-10 days. I attempted to contact the merchant several times when the mattress delivery never occurred. There was no return to my calls and after 14 days, I went to the store to discuss the matter with the merchant. When I confronted him about the mattresses, he became verbally abusive. I then requested that he cancel my order and he refused. He followed me out of the store yelling all the while. I got into my car and called Sam's Club Discover and related my story. The customer service representative told me that I would not be responsible for the charges and that the claim would be put into dispute. After 2 months, however, I was contacted by Sam's Club Discover and was told that I needed to contact the merchant. By this time Kincaid was out of business. I have worked tirelessly on the claim. I continue to receive bills from Sam's Club Discover for the purchase along with interest and service charges for mattresses that I never received. Sam's Club Discover provided inaccurate information to me resulting in a decision on my part not to pursue claiming this merchandise and then reversed their original position requiring me to resolve the claim with the merchant when it was to late since the store was now out of business.

I have contacted the Dept. of Justice along with Consumer alert groups and local T.V. stations.

I would like to resolve this matter as soon as possible.

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