The complaint has been investigated and
resolved to the customer's satisfactionResolved Sam's Club — bad service
resolved to the customer's satisfaction
On 29 Nov 07, @ about 12:00 I went to Sams Club (5651 Holmes Ave. N.W., Huntsville AL) to pick up prescription (R.X.). On 02 Dec 07, in the a.m. I started feeling lethargic not soon after I got up in the a.m. so I went back to bed. When I got up later on that early afternoon my hands started to shake badly, I still felt lethargic, and started to have diarrhea. Later on that p.m., I asked my husband to look on the internet to see what the indications and side-affects of my medication were. He found that the medication (Metform) that I was taking was for a diabetic person (which Im not). Thats when I realized that Sams had given me someone elses R.X. instead of my antibiotic. So he then called the local poison control center and they told him to take me to the emergency room. I had just taken two of the prescribed pills, so I knew that it would be easy enough for me to purge them from my system my self (which I did). I called Samâ��s the next a.m. (03 Dec 7) and explained to the pharmacy technician what had happened and she said that my R.X. was still waiting to be picked-up and that there would be a cost adjustment for the difference between the two different R.X.s I felt that there was an obvious nonchalant attitude for what just happened to me and realized (in hind sight) that when they gave me my R.X. they never checked my patient data information to make sure it belonged to me. So when I finally did get around to picking up R.X. at Samâ��s (06 Dec 07) @ about 4:30 p.m., the technician recognized me and asked me if I had to go to the emergency room or anything. I responded no, I took care of it myself by purging the medication out my system myself and I guess Ill be alright. With that said, they didnt even apologize for what had happened or offered any sort of compensation for their mistake (that could have killed me). A few days later I called in another R.X. to them, and when I went to pick it up; they had lost it and made no attempt to fill it for me. I figure they just didnt want my business any more. They were very rude and unprofessional technicians working in that pharmacy. Im 51 y/o and have no allergies and consider myself to be very lucky that this incident was not fatal to me. My doctor told me I was lucky as well.