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1.4 1083 Reviews

Safeway Complaints Summary

108 Resolved
974 Unresolved
Our verdict: With Safeway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Safeway reviews & complaints 1083

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12:00 am EDT

Safeway poor service!

This is America, isn't it? Why should I have to go into a Safeway store and not be greeted by someone who knows how to speak english. I went into a Safeway Store and tried to get fresh hot French bread. To no avail, I had to try to speak tp 2 people who could not get a normal sentence out. I don't care what the ethnic background is, but if you want the american dream, then become an American. Until we as a people decide to something about this it will continue. Mcdonalds is not better and absolutely worse. We need to stop changing who and what our forefathers believed in and where. We need to act as one and not as African American, Asian American, Native American or Even Norweigian American. The great people who created this country believed that the mixture of culture is what made this country what it is. The idea was to become one not what the few are. To learn the laws and abide by those laws. To assimilate and yet be different at the same time. Please help all of us in this troubling and ongoing problem. Stand up for what your ancestors believed and lived for. Please don't shop at places where they allow this to happen and definitely not Safeway!

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Diane Tomkins
San Luis Obispo, US
Jan 25, 2016 1:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

What happened to those great salads? One was called Royal Parisian. There were others I can't remember. I don't think there is much variety now. All chopped salads. I'm tired of those. I found a dead fly once in Fresh Express salads. Why were the best salads taken off the inventory? They were great. Dole salads are good too. Bring back those salads!

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Islandcat13
, US
Jul 02, 2013 10:04 pm EDT

The last 5 times I've been in the Safeway at 80th and wadsworth there has been one line open and the self service line. No matter how many people or how much you have in your cart you have to go thru express. They discontinued the skim milk supreme at this store and apparently the deli seafood salad. They haven't had it the last 5 times I've been there either and deli people didnt know if they would have it anymore. Since those were the two things I mainly went there to get, I guess I am done with them.

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lawsuitsagainstsafeway
, US
Oct 14, 2011 12:35 am EDT

http://www.youtube.com/user/SuperClassaction?feature=mhee

Caught on Camera HOME FOR RATS INSECTS, RUSTY DIRTY SHOPPING CARTS ..SAFEWAY AT 116 University Blvd., Silver Spring Maryland [protected]
send your complaint to these top safeway managers we are working on a class action save your emails

http://www.youtube.com/user/SuperClassaction?feature=mhee

Steven.Burd@safeway.com
Bruce.Everette@safeway.com
David.Bond@safeway.com
David.Stern@safeway.com
David.Ching@safeway.com
Donald.Wright@safeway.com
Jerry.Tidwell@safeway.com
Kenneth.Shachmut@safeway.com
Larree.Renda@safeway.com
Melissa.Plaisance@safeway.com
Robert.Edwards@safeway.com
Robert.Gordon@safeway.com
Russell.Jackson@safeway.com

Safeway Pharmacy is under investigation for the use of sub-standard generics, mislabeling pharmaceuticals, negligence, professional misconduct, incompetence, prescription errors and HIPPA violations. If you have concerns or complaints a

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IvyGarcia99
Houston, US
May 11, 2010 8:43 pm EDT

[censor]ing racist. I'm a minority and I learned English. Come say that to my face, [censor] and you'll find yourself in a world of pain.

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Mark
Kent, US
Feb 10, 2009 12:16 am EST

Wow! What a foul, disgusting bit of tripe. Since when is it that others need to conform to your stupid ideology? "To no avail, I had to try to speak to 2 people who could not get a normal sentence out." It must be disturbing for you to have hard working people trying to make ends meet by working in a new country and learning a new language instead of asking for a handout or stealing. God forbid if you came across someone that had a learning disabilities; can't speak and/or hear. What then? Place a neon sign on their person stating they can't talk or "get a normal sentence out"? They should all be rounded up, sent back where they came from or worse, right?

What is apparent is you have a sick and twisted sense of how people should conform to what you think is "American". And who are you? You're free to reasonably express your opinion, but no one really cares. I thank God that this country keeps people like you in check.

PS, a bit of free advice. You should seek counseling, change your medication and never breed. Find a place where you will never have contact with other people. You are a vile and disturbed individual. I pity you.

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crystal
union city, US
Dec 27, 2008 6:10 pm EST

dumb broad who da fuk u think u iz..people that dont speak english have less ignorant ### ideas as ur "american" ###. If u so unsatisfied with THESE PEOPLE then why dont u do their job? if u wanna get paid minimum wage that is? Which ur lazy "american" self wouldnt want. On top of that i have gotten worse service from a fluent english speaker. Id really like to see you say a comment like this with minorities around. You wouldnt dare cuz no1 wud tolerate some ### like that. People that come from foreign countries for 1 made this country work. They have the [censored]est jobs no1 wants to do. They do it for their families here and back home. They are no different from you yet you talking like you superior. I hate idiots like you!

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Catherine
,
Oct 04, 2008 8:20 pm EDT

There is a shortage of people who want to work such jobs. If you moved to a new country would you understand the language in 6 months? English is one of the hardest languages in the world to learn. harder when people like you are rude and obnoxious and won;t give them a chance. What is your heritage. Did they have difficulty when they arrived or were the immediately as arrogant as you are?

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sonia stanfield
,
Jun 16, 2008 6:27 am EDT

safe way staff need to lift their game if they want my bussiness as they are extremley rude they need to relaize that the public buy shopping their pay there wages and not to treat people like ###s as they do the manager at kerang vic needs to do her job by opening up aisles instead of telling people safeway dosen't hire enough people to do the job but they can stand around all the time gas bagging instead of puting people throu quickley

ComplaintsBoard
E
12:00 am EDT

Safeway can't get my order

I recently got on line to the Safeway Online order site. I hate to buy a 12 pack of seltzer every time I go to the store. I decided to order 100 cases for the summer. This was on a Monday and was told it would be delivered on a Friday between 10 and 12. I cancelled everything I had to do in order to be there for my delivery. I get a call Friday morning at about 10 minutes to 10 telling me they don't have enough to bring my order that I can get 20 not 100. I was told to talk to a manager at a main store and they could have 100 ordered but I would have to move them myself. The whole idea was to have someone bring them to me and stack them. I would have liked to have been told upfront I couldn't get them. I will have to continue to buy one at time. :o(

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V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safeway crv charge for meat!

Do you ever look at you receipt from the grocery store? i usually don't. I will look at the prices of the items i purchased on the register, in case i was charged wrong. Sometimes stores will give you the item free if the register charges you the incorrect price. Then i will look at the bottom line of the receipt for the total sale. Yesterday, i just happen to scan the whole receipt. I was charged .08 for crv charge for MEAT. crv is California redemption value for purchases of soda or drinks in plastic or alum containers. if you recycle the items at a station, you will get your $$ back. But i was charged crv for MEAT. I'm thinking, what do they charge for stay form now? I called the store and they are at a loss. They have no idea why i was charged for it on a meat purchase. Maybe the clerk punched it in wrong? but the thing is the crv was added from their computer program. My beef is not the .08 but that i am sure i was not the first person to have this added to their grocery bill. Safeway gets hundreds for sales everyday. how many unsuspecting consumers were also charged? i want to call some state agency that regulates overcharges/incorrect charges but i don't know who. any help would be appreciated, cuz it's not right... i intend to call safeways corp office. it's the principle not the amt..

Read full review of Safeway and 77 comments
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asitbaran
kenmore, US
Nov 13, 2023 6:50 am EST

refer order # [protected].

1) 6 nos. kiwi - charged $4.74. but material NOT DELIVERED AT ALL.

2) Driscolls Raspberries Red - The supplied berries are fully ROTTEN & COMPLETELY COVERED WITH MOSS. I had to through it in GARBAGE.

3) I ordered for 3 count of Garlic. But delivered only 1 count.

Please do the needful ASAP.

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tempetommy
Phoenix, US
Sep 24, 2023 12:36 am EDT

I can't say enough good things about the bakery's customer service, always there to help when needed. Terri the manager is great, and ready to help me whenever I need help. I always make it a point to go to Terri if I need a special order, and I also get the same help from all the workers in this bakery. Great job folks, Tom Fajardo.

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Kristina Amaro
, US
Aug 13, 2023 12:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is my daughters “white cake, red photo on top and black and red border cake” results, it’s ALL red. They did not even read the cake instructions the customer service rep explained to me. Ps, I added the little shoes on top. August 07 2023

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Stephanie Lowell
Prescott Valley, US
Aug 12, 2023 12:17 pm EDT
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For the past two months at least, there has been no Oscar Meyer turkey bologna. Is this because the company is making less or because it isn't being ordered? We prefer this bologna and are disappointed to have it be unavailable. Please bring this product back! Thank you.

I was in the store on Wednesday, August 2 at about 1100am.

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Tami Reinkens
, US
Aug 02, 2023 3:37 am EDT
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No checkers available this morning about 10am at the North Bend Washington location. Young lady asked if I could do self check as the checker was on a break. No offer of assistance was given, I was asked to wait for the checker.

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Kathryn Morton
Temecula, US
Jul 30, 2023 12:30 am EDT

I got a Steam Gift card and I was Scratching it numbers in the first two numbers you can't see them !

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RMX
Charlestown, US
Jul 22, 2023 9:40 am EDT
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I received a Shaws gift card. There was $19.00 left on the card. When I went to use it today there was nothing. The worker wrote this number down 141522. If there is any other information you need please email RXifaras@affiliatesri.com . Thank you for your help.

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Shelley Ojeda
Willcox, US
Apr 26, 2023 2:09 pm EDT

we need new ones in Willcox, AZ 85643.

The kind that actually work...digital displays...tires...you know what I mean!

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Jay81
San jose, US
Apr 22, 2023 9:05 pm EDT

Went to the Safeway on 645 San Antonio rd in Mountain View ca. store states it’s 24 hours I saw an elder lady shopping but when I tired going to go into buy something they stated the store is open but not the registers which made no sense. This store sucks and should change the hours posted as clearly not 24 hours!

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Hampton 09
Suisun City, US
Mar 14, 2023 2:41 pm EDT
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July 1,2022, Safeway store #1127,$379.86

#[protected] purchase,I don't recognize this purchase.. please send receipt w, the items purchased. Please refund

jamessafephone@gmail.com

James Hamilton

Safeway In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: The Safeway website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized. Overall, a pleasant browsing experience.

Product Selection and Availability: Safeway offers a wide range of products, from fresh produce to household essentials. The selection is extensive and caters to various dietary preferences and needs. However, there have been occasional instances of out-of-stock items, which can be frustrating.

Pricing and Discounts: Safeway generally offers competitive prices, especially when compared to other grocery stores. They frequently have discounts and promotions, making it possible to save money on your purchases. Additionally, their loyalty program provides further savings opportunities.

Customer Service and Support: Safeway's customer service is commendable. Their representatives are friendly, knowledgeable, and responsive. They are quick to address any concerns or issues that may arise, ensuring a positive shopping experience.

Delivery and Shipping: Safeway offers convenient delivery options, allowing customers to have their groceries delivered right to their doorstep. The delivery service is reliable and punctual, ensuring that your items arrive fresh and in a timely manner.

Return and Refund Policy: Safeway has a fair return and refund policy. If you are unsatisfied with a product, they will gladly provide a refund or exchange. However, it is important to note that perishable items may have different return guidelines.

Loyalty Program and Rewards: Safeway's loyalty program, Club Card, offers great benefits to its members. By using the card, customers can earn points that can be redeemed for discounts on future purchases. Additionally, members receive exclusive offers and personalized deals.

Quality of Products: Safeway is committed to providing high-quality products. Their fresh produce is generally fresh and of good quality. They also carry well-known brands, ensuring that customers have access to trusted products.

Health and Safety Measures: Safeway prioritizes the health and safety of its customers. They have implemented various measures, such as enhanced cleaning protocols, social distancing guidelines, and the use of personal protective equipment. These measures help create a safe shopping environment.

Community Engagement and Social Responsibility: Safeway actively engages with the community and demonstrates social responsibility. They support local initiatives and charities, contributing to the well-being of the communities they serve.

Additional Services and Features: Safeway offers additional services and features to enhance the shopping experience. This includes online ordering, recipe ideas, and a pharmacy. These services add convenience and value for customers.

User Reviews and Ratings: Safeway has generally positive user reviews and ratings. Customers appreciate the quality of products, competitive prices, and excellent customer service. However, there have been occasional complaints about out-of-stock items and delivery delays.

Pros and Cons:

  • Pros: Competitive prices, wide product selection, excellent customer service, convenient delivery options, loyalty program benefits
  • Cons: Occasional out-of-stock items, delivery delays

Conclusion and Recommendation: Overall, Safeway is a reliable and customer-oriented grocery store. With its user-friendly website, wide product selection, and competitive prices, it offers a convenient and enjoyable shopping experience. We recommend giving Safeway a try for your grocery needs.

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