Safeway

"Pork shoulder butt roast" ?
Really?
Bad enough our society is growing more crude and vulgar by the year. I was hoping at least the corporations would not follow suite. Safeway that has been around my whole life and I have been a loyal patron of to foster this type of advertising is a disappointment. I think I will take my business elsewhere until the choices in advertising return back to the level of that fosters "family values".

I am tired of the background music in Safeway stores. It is much too loud and prevents me from concentrating on my shopping! Please turn it down or, better yet, get rid of it. You are shooting yourself in the foot by playing such loud and distracting music. Nobody needs to hear that while they are trying to buy food. At the most, you should limit yourself to soft instrumentals.

A Weary Customer

I have been having an issue with one employee named Tim for a few months now, he is very agresive with my groceries. He literally drops my produce into the bag and usually bruises it, and also with other items he just throws them over and slams them down. I have asked him 3 times to please be gentle with my things (today included) and today after asking him that he looked down and grinned and then said " oh i really didn't do that on purpose' with sarcasm in his voice. I have complained to another employee about this who told management, at this point it seems that he does it to me on purpose, because of how many times I have asked him to please not be so rough. I spend over 2000.00 dollars at your store monthly with my corporate account, and at this point iam thinking of just driving to klamath for my groceries because iam tired of this matter, There is no need for it and I have not ever had a Grocer handle my groeries this way.

The Safeway located at 15916 S Crain Hwy Brandywine, MD 20613 has changed drastically over the last year. There was a change in management and now the store is horrible. The weekly sales are seldom up to date, the shelves are not stocked, the produce section is always empty. There are constantly expired items in the refrigerated and fresh sections. The clearance section is not tagged or marked correctly. The quality of the employees has also gone down hill.

Even the building is changing, the front door was broken for 2 weeks. The store needs a change in management. The store is not going to survive and I afraid it will go out of business.

About one of the self-service lady at Safeway.

I've been shopping at Safeway in Lincoln California for many years I've never experienced this one lady being so rude. Each time I came into that store she's been unruly and unfriendly. I made a complain to Customer service about her and nothing was done I'm writing to you now please fix the problem I witnessed her be rude with that other customers and frankly makes me sick to my stomach just seeing her sheet other customers like that. She needs to be disciplined in my opinion

I was a customer in the Novato, Hamilton store. I was shopping in the bakery, and had witnessed, I believed the manager of the store, yelling at another employee. I felt embarrassed for the employee, and I feel that you needed to know that this is happening in your store. As a customer, it made me feel uncomfortable to witness such a situation. Thank you.

The manager at the store is openly very rude and disrespectful of employees in front of customers and seems to have unrealistic expectations for a few select workers while letting others get away with doing nothing. One cashier is very fast and has a lot of downtime. I have seen her bust butt, cleaning when she isn't busy, but I overheard the manager call her lazy when she paused to rest for two minutes... while another was literally sitting down on the job for a good fifteen minutes and wasn't spoken to at all. Very unfair practices and bad leadership. The hard workers should be praised, not made to feel unappreciated

On January 15th went into Safeway on 56th st in Tacoma, WA to purchase laundry detergent. As I stood in line waiting to check I heard over the intercom for security to the deli entrance. The lines were very long so the manager came over to help out and opened up another line. As i paid for my stuff i was profiled and was made to feel like i was the one who was under the scope of the security call. one of your employees came out stared me down got on the phone called someone and gave my license plate number and car description to someone over the phone I felt very violated and threaten by this behavior. Not only did the employee do this he not once asked me anything as he was doing this i rolled down my window and asked why was he taking my license and he continued to walk back into the store not explaining it is a violation of my right that one of your employees not only single me out but also took my description and license plate number down and gave it to someone over the phone without my permission when i was a paying customer and had nothing to do with the security threat. I live blocks away from this store and frequent it all the time but after this i will not return. After getting home and explaining what happened to my family they called and spoke to a manager of some type and was advised to file a complaint because she was the one who checked me out and knew that it violated my rights. I really would like this corp. to have better training for there employees do not know what else to have happen but will not return to the Safeway brand.

I bought a gift card for my son who lives in HI. He received it by email. I understood it could be used either by printing a paper copy or it could be scanned right from his phone at checkstand. All went well the first time he used it. Customer service dept. activated the card and told him checker would scan it at checkout. No problem all went smoothly. The next time he attempted to make a purchase he was told he had to have a printed copy. He told manager how it was scanned off his phone previously, but she refused. I don't understand the double standard. Is this something that is done at the individual stores discression? He does not have access to a printer, which is why I checked to make sure it could be scanned or manually punched. I'm not sure what if anything can be done, however I definitly would not have purchased the card if I had known it would be a problem to use it. The store is at 46065 Kamehameha hwy. in Kaneoha, HI. 96744. Thank you in advance.

Hello I just came back from the hayward jackson square location and I purchased 2 salmons from the fresh produce isle and also a 4 pack canned tuna.
I wasnt paying attention but when i came home I prepped my area and while un bagging i notice the tuna on top my salmon and the salmon was squished and the cans im assuming punchered the packaging and leaked out all over my fresh vegetables and to the bottom of the bag which also leaked in my cars floor carpet.
There was a line but she should have took the time to bag my food properly to prevent upset customers.
Ive been coming here since I was little and noticed the service and quality of workers dropping.
I dont have the time and energy to go back to the store but would just like to notify you of my unsatisfied service.
Thank you.

hi I live in [address removed] right next to safeway every time I walk in this guy alam always shouts my name and harasses me. I'm getting fed up all I want is to buy my food and leave and this guy always harasses me its so embarrassing! he needs to stop please talk to him because I'm sick of this! the safeway I go to is [address removed]

A couple days ago I went to purchase chicken thigh economy pack. They did not have any. Inquired, should have more in the next few days. returned today, still didn't have thigh in the package I preferred. Chose the hind quarter (leg/thigh) instead. Upon returning home to take care of the purchase I found the merchandise to be of poor quality. The skin was as yellow as could be, thus had to be removed along with all the pin feathers and all the disgusting remaining innards that hadn't been properly removed. I have purchased hind quarters before but nothing like this. Needless to say I will never purchase hind quarters again. The thigh is my purchase of choice and if I can't get good quality at Safeway I will go somewhere else. I am surprised in the quality Safeway has recently been offering.

Date of Incident: 1/1/2018
Store Location: Rivermark Village Safeway, Santa Clara, CA

My husband and I bought a $100 Safeway e-gift card. We checked out using a screenshot of the barcode on the electronic voucher a couple of times and it worked fine until tonight's visit. After scanning the barcode, the cashier messed it all up by selecting the wrong option on her screen and she had no idea how to fix it, so she called a co-worker to come help her cancel the entire transaction and start new.
The problem was the barcode didn't go through the second time. Then the lady who works at the self check out came over and told us that we had to use a paper voucher in order to check out, so I told her about the previous successful transactions and she told us it's a rule set by the corporate and those previous cashiers could get written up by taking non-paper vouchers.
So if it's a corporate's rule then how come some knew and some didn't? This knowledge inconsistency among cashiers not only confuse customers but also waste everyone's time. Also, it's the barcode that counts, who cares if its electronic or paper? Anyway, we ended up not buying anything and left.
Safeway, please make sure your employees go through proper trainings before allowing them to work. AND, it's 2018 people, who the [censor] prints out paper vouchers?! Update your goddamn rules, would you!

Earlier today I was at Safeway Deli in Hollister Ca, and I noticed, I believe it was the store manager talking down to a lady named Margie while she was working I couldn't see why he was upset because the lady was doing her job, It was very disturbing to watch. It was very unprofessional the man doesnt know what the woman is going through to be treating her with such disrespect. I hope this was enough information, please have a talk with the man, I'm a regular customer and I dont want to see employees be treated like dirt

I have been a regular Safeway delivery customer for more than a year. I order each week and spend at least $150 per delivery. Twice in the past few months, my delivery has been cancelled at the last minute because enough drivers were not available. One cancellation I was not even told about, the second, which occurred today (Dec. 21) was cancelled about an hour before it was due - the driver did have the courtesy to call. I was able to reschedule for Dec. 22 - so hopefully it will actually happen. I think there is a management problem at the store where the deliveries originate - it is the Salmon Creek Store on Hwy. 99. For some reason, the employees responsible for getting the orders together do not seem to be capable of doing it in a timely manner. (Maybe they should undergo drug testing!) I think that Safeway corporate needs to look into the obviously poor management going on at this store's delivery department.

Today was the fifth time in the past year that Safeway pharmacy in Colorado Springs on Galley and Circle that they've lost, misplaced or neglected to fill my prescriptions. I call the animated system and they give me a pick up time. Usually I go to pick up my prescriptions 24 hours AFTER the estimated pick up time. Today was the last time I'll ever go to any Safeway for anything. The pharmacy tech actually said "I dunno, I guess the automatic system didn't work ". He shrugged and just stood there

Safeway delivery has been the worst service I have ever received in my entire life, and my family will not be using Safeway as our grocery store from here on out. This all started with a delivery for my Thanksgiving groceries, I placed the order online on 11/19 for delivery on 11/20 with a delivery window for 6pm-10pm. I waited the 4 hours for the delivery, which never showed. At approx 11:00pm the driver called and said he "had a flat tire and couldn't make it" and someone would be calling me first thing in the morning to reschedule. I never received that phone call and had to wait on hold (while at work) for almost a hour to speak to a representative. I understand that the woman answering the phone had no part in this, so I was extremely calm. She said they did not have any delivery times until Wednesday. Wednesday came, I waited, no delivery. I had to wait for 3 days (due to the holiday) to speak to someone. They refunded my money and gave me $45 in credit, for the delivery service, so I was obligated to use it on that. I reluctantly ordered another order, well over the $45 credit and spent $35 of my own money as well. This delivery was set to come on 12/3. We got a call on 12/3 saying they were short staffed and would be late (SHOCKER). When they arrived, I was charged an additional $20 making my out of pocket expense $55 (since they didnt use one of the coupon codes that was entered). They also forgot: a lb of ground beef, eggs, and steamed broccoli. At this point, something has to change. This is the worst experience I have ever had and judging by your yelp reviews, this isnt a first either. I am extremely disappointed since Safeway was the closest grocery store to me, but moving forward, I'll take the longer drive to Raleys. Over the holiday, I told all family members and friends as to what happened, and I can tell you that you've lost several orders, and will be losing more due to this. I have emailed customer support twice and still no response!

I went to the Safeway in Fort Collins, the one on Harmony two times, the 12 and 13 of December a little before they were suppose to close. When I went in on the 12 I was browsing not really knowing what I wanted, so I went to see the deals on the breakfast meats, first thing that I notice was a bag of old bacon (I saw it just by the color), so I took it and gave it to an employee that was restocking the fruit and veggie area and let him know that it was old, he checked the expiration date, made a nasty face and told me " I wouldn't eat that, it's expired" and threw it on the pile of fresh product that he had... Just their it's two health codes violations, the first: expired product; the second: cross contamination with fresh food. I didn't say anything, walked away and continued shopping. I decided to get some pork chop that was packed that day, cooked it right after arriving to my apartment (I live one minute walk from Safeway), woke up the next day feeling like shiit, I had a really bad stomach ach, I felt week, I was hot and I wanted to vomit (had to work two jobs 12h total that same day), that wasn't fun at all. I go back to Safeway a little skeptical after I'm done working that day to get a couples more stuff. I go to the breakfast meat area once again and this time I see sausage links that looks a little old ( almost had the same color than the bacon that I discoverd the night before) with NO expiration date on it, I look to see if it was the only one... and no their was at least 4 more of them with the same color and still NO expiration date, and even the frozen ones had no expiration date. I decided to check the other meats in that area and 3/4 of the breakfast meats had NO expiration dates, so I decided to go see an employee to help me because I'm like " I'm tired and it's probably my eyes", HELL NA, even him didn't see any expiration date, he happened to be one of the floor managers and was really professional and I really appreciated it, I will not be able to recall his name but he knew what the problem was, I even appologise to him for complaining that much and he understood my frustration. I don't wanna be the one to say this but I'm going to, that's a BIG health code violation, everything that's on the floor should be dated especially the meats, you guys are playing with people's health and it's NOT okay. One day somebody is gonna get REALLY sick and will sue the company and you will loose Big and not just Big dollars sign, seriously the employees should know better. I will not put my feet back in that store or even in any Safeway store, it's a bumer because it was really handy to me since I live right next to it but I rather waste gas money somewhere else than walking and having the fear of buying something that I have no idea since when it was on the floor. Oh and one last thing, on the 12 when I checked out I went to the self checkout (like I always do) and the manager (he was wearing a blue long sleeve) was looking at me suspiciously kinda like if I was steeling something, I DO NOT APPRECIATE THAT AT ALL, if theirs a problem come to me, but do not look at me like I'm a thief!.

Been buying Crystal Light for several years. The latest purchase in weak and the packaging is for 5 pitcher packs instead of the old 6 pack. I know you have changed the formula for the Lemonade, and it isn't even close to the quality just a few weeks ago.
So disappointed in your change in the product.
You were #1, but now you aren't even in the race. So sorry.

Today I was in your homestead Santa Clara CA location​, and every time I go in to cash my WIC coupons cashiers always give me an idditude like if it's a crime to have WIC and today in particular the cashier was not only rude but also too close to 5 minutes just to do one check.. I asked for my checks back and decided to not do the rest of the items as I don't have time to be 30 minutes trying to check out. It's rediculous and when I asked to have some kind of information to complain to someone about this they just simply didn't care at all. I will never returned to this location ever. It's just humiliating how they make me feel. I hope you do something about this! The time I was in was at 3:15pm