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Ryanair / lost property

1 WEST ENDFROME, England, Somerset, United Kingdom
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Last night (5th Jan 2016) I left my new Samsung S6 phone on a flight from Pescara to Stansted. I know exactly where it was left; on or under the seat 3C on the aircraft. I realised it was missing just as I'd left the aircraft at which point I was not allowed back on the aircraft. I was given a slip of paper directing me to call First Flight - though they wouldn't be open until 9am the next morning. Upon calling they said they wouldn't know what they had received until 3pm that day. Upon calling at 3pm they said they hadn't found anything. and that was that. Despite desperately trying to call anyone at the terminal or airline I was told over and over there was nothing I could do and no one else I could call. I just can't understand how the process of returning my phone to me has become so convoluted and difficult! Alas if I were able to return to my seat upon realising I would have my phone. I can't think what has happened to it since I know exactly where it was. Could Ryanair elaborate on what to do next please as I'm at a complete loss? Toby BBC

Jan 6, 2016

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