Ryanair

I have travelled with Ryanair since they started operating and always found them ok and not had any problems, my complaint is not a complaint about there service but about the behavior of there passengers on some of there flights the flight my family had on Sunday the 25/09/2016 prestwick to alicante was horrendous with around a dozen foul mouthed agressive abusive both male and female 35 to 40 year old drunken louts threatening mostly elderly passengers, the stewardess girls had no chance of confronting them as the louts were far to drunk to even know they were staff or passengers, they were drinking vodka out of litre bottles bought from duty free on top of the alcohol they had consumed at the airport.now I know this could happen with any airline and at any airport but it's now time to ban alcohol sales at airports including duty free and also every passenger should take a breath test before they allowed on the flight...Ryanair and other major airlines will have the power to make the airports alcohol free and would make your staff and there passengers enjoy the experience of flying again instead of being a nightmare.

On the 29th of August 2016, I had lost my car keys (with a please remove before flight red label) on a Ryanair flight. I have called the Stansted lost and found multiple times, with no answer the first two days! Despite calling within their office hours! When I eventually got an answer I was told nothing has been handed in with no additional advice or reassurance. I know my keys were on that aircraft, I was informed that they would be handed in on the return flight and yet nearly I've still heard nothing. It is just utterly disgusting that an airline can't even safely return things to lost and found. I don't know whether its pure laziness on the staffs behalf or whether they believe they would actually achieve something from a pair of car keys?! This is not the first time Ryanair have done this, as a few of my friends have experienced the same with their lost belongings. I would just like my keys back as they have prominent recognizable features.

We have been made to pay again for the luggage by Ryanair even though We had prepaid via eDreams. It costed us extra 82Euros and a lot of unnecessary stress.
We were made to pay and then were told to request our funds back from eDreams.
how much does one charge for unnecessary stress caused to me and my family?

Our itinerary number [protected].
Departure
15:35 Mon, 1 Aug Brindisi (Italy) - Papola Casale (BDS) Ryanair

FR 4977 Ryanair

Arrival
17:40 Mon, 1 Aug London (United Kingdom) - Stansted (STN)

We would like a full refund of unnecessary charges as well as a resolution for the stress caused.

Kind regards
PR

On Friday 04 February my flight to Berlin (fr145)from Stansted was supposed to take off at 7.50 am and expected to land at 10.40 am.
my journey to Dutch land was to continue from Berlin to Stralsund.
My host had to pick me BERLIN Airport to the final destination. Now after waiting for more than an hour she left as she had to attend to some business.
Now with the fault of not my own had to pay for my fair to Stralsund not forgetting about all the connecting train fares. I was obviously not happy.
on my return flight I was 8 minutes late to boarding time so I was not allowed to be on the flight (fr144)6:30 am from Berlin to Stansted which I had to pay 100 euros.
Now what I don't get is its ok for Ryanair to be late and say sorry but its chargeable for me being late. I don't think this is fair and need to be heard and something done about it.
I've got all receipt of my travel which comes to about 60 euros. Thank You. Hoping to hear from you.
Nicholas Amponfi.

Last night (5th Jan 2016) I left my new Samsung S6 phone on a flight from Pescara to Stansted. I know exactly where it was left; on or under the seat 3C on the aircraft. I realised it was missing just as I'd left the aircraft at which point I was not allowed back on the aircraft. I was given a slip of paper directing me to call First Flight - though they wouldn't be open until 9am the next morning. Upon calling they said they wouldn't know what they had received until 3pm that day. Upon calling at 3pm they said they hadn't found anything. and that was that. Despite desperately trying to call anyone at the terminal or airline I was told over and over there was nothing I could do and no one else I could call. I just can't understand how the process of returning my phone to me has become so convoluted and difficult! Alas if I were able to return to my seat upon realising I would have my phone. I can't think what has happened to it since I know exactly where it was. Could Ryanair elaborate on what to do next please as I'm at a complete loss? Toby BBC

FR3173 Saturday 12th Dec 2015 11.40am flight from Lanzarote. I purchased perfume and aftershave whilst on board the flight FR3173 to East Midlands. These were gifts for my son and daughter. When we arrived home my son said that the Paco Rabanne aftershave was half full. It was very embarrassing, I have since been out and had to purchase another bottle of aftershave. As you can imagine I am totally disgusted that the aftershave had been used bu either staff or as a tester bottle. We have been Ryanair customers for many years I have always been extremely happy with the service provided however on this occassion I am very dissatisfied. Please could you either reimburse the 20 Euros or send a replacement. Please respond within 5 working days. Rachel Hutchinson 86 Brettas Park Monk Bretton Barnsley S71 1XW Tel [protected]

I am a frequent flyer of Ryanair. I am aware of the charges that they have, which I have always honored whenever I have had to make any changes. Today I made a change online on a booking which my family had initially booked and paid for, but in error I changed the name on the wrong flight. I immediately contacted Customer Service via their online chat service, to help me with this mistake. I asked them to change my name to another booking (Germany to Dublin) since a few minutes before I had already paid a fee of 110ers on a wrong booking/flight (Dublin to Malta). Unfortunately I was told that they could not make this change and I had to pay another 110ers again to make that change. It was a genuine mistake which was going to cost me another 110ers. It is ridiculous! It is a shockingly bad policy. Why do you have a customer service when you are not there to help the customer!

Very urgent complaint - request for 50% ticket price refund, pls. Attn: edreams.com departure from london (Lgw) to berlin (Sxf) , with norwegian air shuttle 26yld8 return from berlin (Sxf) to london (Stn) , with ryanair my name is afuevu ojugo. May i request please, that you urgently refund me fifty percent of my ticket fare - despite all the inconvenience i was caused at gatwick and work time lost at berlin. Secondly, because i missed the outbound flight, i am in consequence, not able to return on friday 30 / 10 / 15 as currently scheduled but on thursday 29 / 10 / 15 after 1800 hours from berlin shonefeld airport - please confirm soonest. You will recall that i missed my 3rd oct 2015 outbound flight from gatwick to berlin by just minutes, because i was being asked by norwegian airline staff to re - adjust my baggage weight contents that was slightly over the limit. I was in my view, delayed by norwegian airline check - in staff pointlessly. They eventually asked me to approach another counter to re - route my journey for the next available flight but ironically, the "alternative counter" staff declined to re - route my ticket because i had just exceeded the cut - off time of thirty minutes, they said. I explained repeatedly that i had been there at the initial check - in counter since about nineteen minutes (Well within the said cut - off time!) but they declined again, to my frustration. Please respond urgently yours faithfully a ojugo

QJCEMS // XRV77H

I submitted a complaint on 30th July this has now been dealt with and I am awaiting a refund, however due to the stress and anxiety caused with regards this, I would like to think that Opodo will provide some sort of compensation as this nonsense actually ruined my holiday and I spent 2 days in my bed on return, I suffer from breast cancer and the holiday was to help with recovery when infact it added to the stress. I look forward to hearing from you with regards this

Regards

Donna Riordan

I booked a flight using e dreams to book a flight to France using Ryan Air as the flight company, for my daughter and 2 of her friends to go as well, all the transactions and details came through and all was good. Until a week ago we checked the tickets and found that we had booked 3 adult tickets which on e dreams was 12+ however on the Ryan Air website it then stated that anyone under the age of 16 couldn't travel on their own. So, we had a major issue because as we booked them through e dreams and found out that my child and her friends couldn't travel on the actual plane. First, we called Ryan Air and they refused to give us a refund only change the dates? Which isn't useful as we will now have to pay for an adult to travel with the children so they can get to the intended destination. I am wondering if anyone has any advice to try and get a refund of some sort to comment below please or if anyone has had the same experience as us? Thanks

I have also lost a camera on board a flights with Ryanair and phoned the first flight company to see if it has been handed in and it obviously hadn't been. I am totally distraught as they have pictures on the memory card that were from our holiday and my sons 4th birthday. I think it is totally disgusting that someone would take it. I mean seriously what is the world coming to-maybe i'm just naive but I would like to think that if someone looked at the camera and saw that it was a family camera with pictures of our kids on, that even if they had thought about taking it for themselves that they would have a bit of decency and had it in! totally gutted-yes a lesson learned but what goes around comes around!

Sun 05/0902014 corfu flight fr2108 this flight was delayed several times then cancelled due to bad weather that I accept what I don't accept is leaving the passengers from that flight stranded in corfu airport. The airport staff were unable to offer us any refreshments during our 7 hour ordeal as ryanair would not release the funds to cover this we were eventually sent to a hotel were we did get evening meal and breakfast then taken back to the airport on monday morning to stand another 14 hours again without any refreshments offered during that time the skyserv. Staff did there best to get things sorted again getting no resonable response from ryanair the 43 passengers who decided not to seek a refund and book with other carriers as this ment ryanair could wash t here hands of us we contacted the british consort to be told ryanair had a duty of care and"must" provide refreshments must provide hotel accomodation with meals and must provide an alternative flight as soon as it is possible to do so, we were offered flights back to manchester on the following sunday 12/09/2014 despite the airport staff telling us there were seats on a wednesdays 8/09/2014 but ryanair would'nt release them, when we came back tues morning after being treated like seconded class citizens in the same hotel as previous night being put in damp dusty rooms having to make our own beds which were in a poor state with broken springs ect. We were told the sunday flights offered had all been sold and they were flights to different english airports standstead / edinborough for example but we would have to get to manchester on our own doing. We contacted the press and t. V. And suprise suprise some were offered transportation to mainland greece and a flight home from there while the others with health and family concerns were offered the flights on wednesday which they previously would'nt release, after another 7 hours we were transported to a very nice hotel only 10 mins. From airport and had a nice dinner lovely rooms and breakfast complete contrast to monday night.. When we booked a budget airline we did'nt realise that the budget part related to their customer service we have since found out that the hotels and transport was arranged by the skyserv staff and not ryanair with the hope of claming back cost from ryanair thank you skyserv.. Left to ryanair 43 english and 9 norwegians would have been left for 72 hours without food our accomadation, needless to say none of us will be travelling with ryanair again and will be contacting them to sort compensation..

Not getting my 80 year old mum a pre-arranged wheelchair at the airport is disgusting. We were told no notes on your computer system. Was not willing to arrange anything else or find a solution. Ryanair you should be ashamed of yourselves! My mum cried the whole of her flight. You bunch of incompetent idiots!
Whether there was a miscommucation with the booking agent and the airlines is not the point, the point is my elderly mum who has difficulty walking and walks with a walking stick had no support from this airlines and nothing was done to help her to board the plane.

On March 30th 2014 we flew Ryanair our of Beauvais France (BVA) to Madrid Spain. The tickets sounded like a great deal, until we got to the airport and found out we had to pay another $140 euro for boarding passes. When we attempted to explain that we paid for internet time in the terminal, but were not successful at printing. The rep at the counter all of a sudden did not speak English or Spanish was rude and started to roll her eyes without care. I caught this, because I asked her a question in Spanish moments earlier and she answered. When My wife after asking to speak to a supervisor asked a question later in Spanish, she all of a sudden did not understand. We paid the additional charge and went back to check our luggage. We then were told there were more charges for our bag (under weight) that were not included apparently. We paid the extra fees and finally were told we could get in line. We proceeded to get in line which was a huge disaster and with no logic or system in place or completely poorly executed and took 2 hours. The lines began to severely back up, they began shifting customers back and forth between lines and ultimately the plane had to leave late because everyone (not exaggerating) were still going through screening. Quite frankly, I am not confident that everything and one was checked correctly. Once on the plain, the conditions and cleanliness of the plane were noticeably lacking and even a few pieces were broken (I have pictures). Refreshments were offered at unreasonable prices for example, 6oz Pepsi was 2.50 euro and all prices went up from there. The pilot must have been new, because the entire flight was filled with drastic turns, turbulence and ultimately our landing was the most frightening I have ever experienced. I joking told my wife that I would not be surprised if the plane was going to land in the grass when we got to Madrid. Shockingly, when the pilot landed he had to hard jerk the plane to the left because he was so close to the grass it did look like we had landed in it. We couldn't wait to get off the plane. But when we did, surprise, surprise! We had to wait another 45 minutes in baggage claim before our luggage began to roll. I will never use this airline again and will commit additional time to make sure others know what service and horrible experience we had! I did reach out to Ryanair, they were only to eager to point out what we had done wrong when attempting to print out boarding passes and did not address any of my other concerns

Had a wonderful time in Greece planning for my daughters wedding for next year but what was very worrying was when having our hand luggage checked through the lady that should be checking and looking on the screen what goes on the plane for safety reasons was not even looking at it. She was busy chatting with someone then just looking around her as if to bored to be bothered with a very important job to make sure our safety was cared for.Anyone could have had anything in there bags.Ryanair at Rhodes airport should have a good check on there staff out there .

Ryan Air without a doubt have rigged weighing scales, I travelled on flight FR2107 Manchester to Corfu on 30/04/2014, I had one hold luggage of 15kg and hand luggage of 10kg. When I reached the check in I was told by hold luggage was overweight, which I accepted, I moved to the side to even out the suitcase between hand luggage as I had lots of room, I finished moving clothes between cases and I put the fastened hold luggage onto an Un-manned kiosk, the weight came in at 15kg. I then moved back to the queue into the check in desk, where I put the exact same case on and it was 18.5kg, How is that even possible? I wouldn't have put a still overweight case onto the check in where I would get charged, and I am not an idiot. I shall be making formal complaints as I was charged £30 and I want this back.
Also flying back, I had binned all toiletries and everything unnecessary and put most things in hand luggage so I knew it was light enough, I got to Ryan Air check in at Corfu and before I put my case on I noticed it was already set to 1kg! I made the get reset, then I was told my case was 16.5kg!? they tried to charge me again going back the other way! Not a chance it was over I binned everything of weight.
We were talking to a woman in the queue who weighed hers on scales before getting to the airport and she said it was 9kg (it was a tiny case) she put her case on before us ad it was 13.5kg?
Now Ryan Air cannot deny that they are up to something
I will not be flying with them again.

I am suspicious about Ryanair charging for excess baggage. It sounds like a trick to get you to pay extra for your flight whilst you are checking in and no chance to refuse. Last time I weighed myself on my mechanical bathroom scales and then wighed myself together with the suitcase. I know my suitcase weighed 15 kgs. At the airport I was told it was 3 kgms overweight additional charge 20 euro's . Yes they did tell me I could take out 3 kgms but I couldn't be bothered and paid the extra charge. I am flying today with a suitcase of 20 kgms (paid for online so we will see if they tell me I am overweight again) . I see that they are now advising passengers before the flight (via email) that if your HANDBAGGAGE is overweight then there will be an excess charge of 50 euro's ! Yes, you are allowed 10 kgms HANDBAGGAGE as opposed to 5kgms with other airlines but obviously this policy has nothing to do with weight. It's time they mad the policy simple and clear in their online booking procedure.

Hello, I am writing to complain about the manner in which a staff member of Ryanair was shouting at a passenger who could clearly not understand what she was saying . I find it very rude and disrespectful as the lady was travelling herself with a small child . People like this should not be aloud to work with the public especially if she cannot refrain from shouting this flight was from Edinburgh to Lodz Lubinek flight number fr6614 gate 1a at approx 17.55 and the lady flight attendant was a blonde heavy set lady with glasses and an English accent . I would appreciate as an onlooker that this woman is given a warning as It has put me and my partner off ever using Ryanair again!

booked through bravofly to fly with ryanair from bournmouth to carcassonne for 4 people one passenger did not go due to bad health.all flights were paid plus checked bags but on arrival at airport they were charged extra 60 pounds each because they carried golf clubs how this error occured i dont know but surely having paid for checked bags they should only be charged the difference the staff were rude and unhelpful the plane was dirty and i think they deserve compensation they are all elderly passengers ref nokgm5kj flight no fr4771 and fr4772 dep date3.06 20.13 return 10.06.2013. e.mail [protected]@aol.com

Dear sirs,

It saddens me to be writing such a letter, on two levels firstly because of my experience and secondly I have no faith that it will be read or even noticed, but even so I am compelled to tell you exactly what my experience was with traveling with your company.

As a Christmas present my father paid for me and my family to travel to uk for Christmas 2012 myself my husband and our 4 children ages 5 years 4 years 21months and 5 months. I am a frequent flyer not with all children but have had ups and owns with travel but always found staff helpful and accommodating. On our arrival flight was delayed and we was given a travel time of 5 hours and 15 minutes...? The longest flight I have ever been on to cyprus. So my taxi collection was delayed also waiting in the airport with 4 very tired children is no picnic..

Our return flight we had Christmas presents to bring home so we checked in two bags on line before we flew, we could not print out an amended itinery however the money was taken and we had a printed receipt of transaction. Which was proof of purchase, or so we thought. Costing 70 pounds. Booking in desk, our first experience of one of you wonderful workers. She was very unhelpful and very rude, I didn't take names because this described ALL of your airport staff! I was sent to your ticket sales desk to que while your lady patrol with her radio was walking up n down and then hanging over the help desk, until another member of staff asked if she could help out serving if she was not busy, all of which was in ear shot of all people queuing, very professional... The then had a little power struggle which made for faint entertainment whilst we your paying customers looked on in a big que watching her tinker on a computer for ten mins, then another staff member turned up holding a drinking cup(how nice for her) before tinkering then said radio woman said well you don't need me here now so I'm off! She did not serve one of your customers. I finally get to your ticket desk, to check wether or not I have bags checked or not. Your computer is not reading the transaction, meanwhile time is ticking... So I politely ask ok so this receipt means what the? Nothing is the reply you will need to pay for cases 110 pounds each, 220 in total, ok I said can I pay you in euro? No! Is the reply, ok can I pay with my euro card? No! You need to pay cash pounds! My options at this point are what I asked, pay or don't take your cases!?... I never said I would not pay I just did not have pounds. So very polite and helpful. I left my husband in charge of kids and cases we had been 40 mins so far. And went looking for a Beaure de change. Such a lovely girl served me such a pleasure after dealing with your staff!

I qued again in your ticket Que, whereby there were a few more angry customers, funny that... I paid for the cases 220 pound plus the 70 pounds online checking so far 290 for the cases... We are feeling a little fraught at this point babies are crying hungry needing attention, boys agitated and all in all we are fighting back the angry s. we go now to the check in, where we are met by another member of your wonderful staff, who informed us that we are over on weight totally our falt no excuses there! And we will need to go back n pay for that 140 pounds thank you very much, which honestly fine with as we were over. Not fine with the 290 paid for checking in said cases. Just as I was about to go your lovely lady said you will have to hurry as we will be shutting desk soon, what a nightmare she said, next time get your relatives to send you money! Very helpful comment at this point, don't you think?

So I run off babies still crying husband more and more stressed answell as myself I have to que again at your ticket desk does no one care!? I am distraught by this time, and your helpful man at counter says well I'm not sure you will get on the flight I will have to go quick. Bless him but so far this has cost us 290 I am about to pay another 140 and I may not even catch the flight! Is there a point to living! I broke down at this point, my kids are upset my husband is upset and now we may not even catch the flight home. I asked your man, please is there a point of paying this money, will we get on the plane? I don't know was his reply!? What do you do? So I pay in hope that we will be able to get the flight! So we rush ourselves as fast as humanly possible with babies crying boys feeling sickly and adults ready to burst, through to customs... Ooooooo what a sigh of relief humans, real humans. Nice polite but firm people doing a good respectful job! Shame on you ryan air shame! We get through customs find our way to tv s find gate number 54 and we off on a route march as quick as our feet will carry us! And all I can think of right now is turning around and going back to information and booking other flights as this was HORRIFIC! Not only could we miss the flight but at this point there would be Norway we would sit together... I am distressed!

We arrive at gate and flashing on the screen is... Estimated departure of our flight was 4.15! It was not even in yet!? We where rushed stressed-rushed stressed for absolutely no reason the time now was 3.18 we was miraculously on time and you dear ryan air were delayed... We could not purchase anything in the airport for fear of missing our flight, the boys were feeling sick as was I! And quite thirsty after 2-30 hours spent in stressful circumstances... Anyway saving grace at least we would be seated together... We waited an hour in the que to be boarded... We watched our plain arrive doing ark and then we were ordered to come forward. We had our hand luggage the 2 boys had small school bags I emphasize small! My husband and I had normal sized bags I had no hands free to get out my documents I had them all placed in a travel money bag easy access and asked the ...can't find a suitable word if she minded to get them from there, she then looked us all up and down and asked how many we're traveling I said six and pointed out our group so she was fully aware of us. You have too much hand luggage. How I have our bags and the bottles for the babies! You will have to pay for that she said! Ooooooo lord have mercy. I had enough I took a deep breath and tied bottle bag which is a thermos bag to keep bottles warm ontop of one of the boys small bags, not good enough it has to be in your bag and she was rude in humane and quite disgusting as is all your staff! I was bemused i asked if she was trully kidding me, i travelled this way coming to uk and had not a problem ever! with baby food! We ruined our bag by forcing it in the hand luggage, I was ready to give up! She begrudgingly checked our boarding papers, and handed them to my husband but he had not hold of them she let them fall on the floor looked at what had happened and carried on her business bearing in mind we are six in front of doors and now people are stepping over us as we are trying to pick up passports and boarding passes it had dropped on the floor! My God. This can not be happening. We were fortunate again to have some nice people journeying with us that took some pity and lent a hand! Great customer service!

Just horrible. We are on your no frills plane. We are hungry thirsty tired.. No exhausted. We wait till we are all in the air and are told sorry we only have 10 hot food items for sale...
My husband and I are at breaking point and I pray we can get over this experience.

We arrive our cases are through and one is all busted up! Hoorah! 330 pounds for a ruined Christmas case full of toys for the kids! Thank you ryan air.

Your company has managed to turn your poor member s of staff into demonic aliens with no customer care skills or even desires. It is no surprise to me that there are people after experiencing what we have endured resort in violent crime against other humans and I am a Christian woman! With those feelings! I am horrified that budget airlines as you are aloud to operate! Quite frankly you maybe cheap but is that an excuse to not be human!

i have tried to email this complaint to ryan air but funnily enough unless i am making a booking the mail wont go through. Selective mail reading is that even legal?