Ref: refund amount retained on credit card.
Car Hire Voucher booking number ES779644400.
The Damage Refund Insurance Policy G001ROUES779644400/18.08.2017
The problem is that the total amount paid does not correspond to the amounts provided in the rental agreement and the insurance policy.
1.The Car Hire Voucher booking number ES779644400, at Payment is specified:
Total cost : 66.27 eur
Payment received : 112.69 ron ( 24.64 euro)
Payable at counter : 41.63 eur
2.The Damage Refund Insurance Policy G001ROUES779644400/18.08.2017 is specified
Total amount : 170.32 ron ( aprox 37 euro)
Total amount to be paid : 66.27eur + 37 eur = 103.27 eur
The amount of 61.69 eur was retained on the credit card on 18/8/2017, explanation CARHIRE IE 61.69 EUR.
We paid amount of 108.57 eur at the counter, Contrato [protected]/12.09.2017.
Total amount actually paid : 61.69 eur + 108.57 eur = 170.26 eur.
From the calculation, I understand that the initially retained amount of € 66.99 is to be refunded.
My complaint was made also because the type of car stipulated in the contract was not respected, which caused unpleasantness, not just the attitude of the employee.
I look forward to your point of view on these issues.
Customers service GOLDCAR respond: REF GAP Comentario : 1424801 / Bono Agencia: ES779644400 ae
(The cover that you purchased with the intermediary agency is a private agreement between you and Cartrawler therefore Goldcar haven’t resposability about that.)
Sorin Pirloaga( [protected]@yahoo.com)
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