I fly regular to the UK, about 3 or 4 times a year and I have always given a glowing report on Ryanair, but this December has been the worst ever flight. Admitted they were cheaper for this time of the year than the other 2 biggies, but they seem to have a new clan of staff that are so rude, unhelpful and just a shambles of not knowing how the airlines work. I checked-in my hold luggage and to my horror I was over by 3kilos, now Easyjet on a full flight last time let it go, but not this lot and at 20 pounds/euros a kilo, what a rip off. Then when boarding the girl started letting on non priority passengers before all the priority were through and was so rude when a comment was made. Once on the plane there were so many of these little suitcases that they did not have enough room in the over head compartments and to top it I saw at least 10 of these cases that had to be taken off because they were to big and they could not shut the flap, but no payment was made and its supposed to be 40 pounds, they had to be taken off and loaded underneath with the buggies, so on top of that we were 20 mins late taking off.
Funny they have all these racks that you are supposed to check the size of the case as you go out of the door before you board and they will have the cheek to argue with you about carrying a handbag that is not inside your one hand luggage, but nothing is done about the to big overhead cases... I was so cross and then to top it all a very nice man tells me, well he was in the same boat but like he had been advised before by a Ryanair employee, that if he bought a 25 pound mini case and rearranged his luggage etc he could have the max 10kilos in that and his suitcase would then be under and therefore save on the rip off 60 pounds I had to pay... Also, when I got to the desk and paid, the girl there said, ¨right go back to the check-in desk and show the lady and get your boarding pass¨ I said but I have my boarding pass already as I have to print it off before I arrive and all I was told was to pay you, she said ¨oh well if thats what you have been told then OK¨. I could not believe that they do not know how their own system works, so sluggish. It´s like they have made all these new rules, but only a few know some and others know other bits, but no one knows it all. I will never fly with them again after this, I know they are no frills and spills and I don´t expect all that, but some sevility and to be helpful, I mean if I had had the guy who was helpful I could have saved 35 pounds by getting a overhead mini case, instead I thought I was doing the correct thing, by just having one small holdall. Well you live an learn, but Ryanair are now the TOP of ALL the RIP-OFF airlines.