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Ryanair reviews first appeared on Complaints Board on Mar 26, 2007. The latest review Lack of human customer service was posted on Aug 1, 2020. The latest complaint extra charges was resolved on May 30, 2019. Ryanair has an average consumer rating of 2 stars from 88 reviews. Ryanair has resolved 27 complaints.

Ryanair Customer Service Contacts

+353 152 044 4004 (General Queries)
+353 818 303 030 (Post booking Queries)
+44 871 500 5050 (International)
+44 871 246 0000 (United Kingdom)
+32 90 233 600 (Belgium)
+358 60 019 055 (Finland)
+36 690 982 213 (Hungary)
+31 900 040 0860 (Netherlands)
Ryanair Dublin Office, Airside Business Park, Swords
Co Dublin
Ireland

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Ryanair Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ryanairduty of care

Sun 05/0902014 corfu flight fr2108 this flight was delayed several times then cancelled due to bad weather that I accept what I don't accept is leaving the passengers from that flight stranded in corfu airport. The airport staff were unable to offer us any refreshments during our 7 hour ordeal as ryanair would not release the funds to cover this we were eventually sent to a hotel were we did get evening meal and breakfast then taken back to the airport on monday morning to stand another 14 hours again without any refreshments offered during that time the skyserv. Staff did there best to get things sorted again getting no resonable response from ryanair the 43 passengers who decided not to seek a refund and book with other carriers as this ment ryanair could wash t here hands of us we contacted the british consort to be told ryanair had a duty of care and"must" provide refreshments must provide hotel accomodation with meals and must provide an alternative flight as soon as it is possible to do so, we were offered flights back to manchester on the following sunday 12/09/2014 despite the airport staff telling us there were seats on a wednesdays 8/09/2014 but ryanair would'nt release them, when we came back tues morning after being treated like seconded class citizens in the same hotel as previous night being put in damp dusty rooms having to make our own beds which were in a poor state with broken springs ect. We were told the sunday flights offered had all been sold and they were flights to different english airports standstead / edinborough for example but we would have to get to manchester on our own doing. We contacted the press and t. V. And suprise suprise some were offered transportation to mainland greece and a flight home from there while the others with health and family concerns were offered the flights on wednesday which they previously would'nt release, after another 7 hours we were transported to a very nice hotel only 10 mins. From airport and had a nice dinner lovely rooms and breakfast complete contrast to monday night.. When we booked a budget airline we did'nt realise that the budget part related to their customer service we have since found out that the hotels and transport was arranged by the skyserv staff and not ryanair with the hope of claming back cost from ryanair thank you skyserv.. Left to ryanair 43 english and 9 norwegians would have been left for 72 hours without food our accomadation, needless to say none of us will be travelling with ryanair again and will be contacting them to sort compensation..

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    Ryanairwheelchair

    Not getting my 80 year old mum a pre-arranged wheelchair at the airport is disgusting. We were told no notes on your computer system. Was not willing to arrange anything else or find a solution. Ryanair you should be ashamed of yourselves!!! My mum cried the whole of her flight. You bunch of incompetent idiots!!!
    Whether there was a miscommucation with the booking agent and the airlines is not the point, the point is my elderly mum who has difficulty walking and walks with a walking stick had no support from this airlines and nothing was done to help her to board the plane.

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      Ryanairhorrible flight and fees

      On March 30th 2014 we flew Ryanair our of Beauvais France (BVA) to Madrid Spain. The tickets sounded like a great deal, until we got to the airport and found out we had to pay another $140 euro for boarding passes. When we attempted to explain that we paid for internet time in the terminal, but were not successful at printing. The rep at the counter all of a sudden did not speak English or Spanish was rude and started to roll her eyes without care. I caught this, because I asked her a question in Spanish moments earlier and she answered. When My wife after asking to speak to a supervisor asked a question later in Spanish, she all of a sudden did not understand. We paid the additional charge and went back to check our luggage. We then were told there were more charges for our bag (under weight) that were not included apparently. We paid the extra fees and finally were told we could get in line. We proceeded to get in line which was a huge disaster and with no logic or system in place or completely poorly executed and took 2 hours. The lines began to severely back up, they began shifting customers back and forth between lines and ultimately the plane had to leave late because everyone (not exaggerating) were still going through screening. Quite frankly, I am not confident that everything and one was checked correctly. Once on the plain, the conditions and cleanliness of the plane were noticeably lacking and even a few pieces were broken (I have pictures). Refreshments were offered at unreasonable prices for example, 6oz Pepsi was 2.50 euro and all prices went up from there. The pilot must have been new, because the entire flight was filled with drastic turns, turbulence and ultimately our landing was the most frightening I have ever experienced. I joking told my wife that I would not be surprised if the plane was going to land in the grass when we got to Madrid. Shockingly, when the pilot landed he had to hard jerk the plane to the left because he was so close to the grass it did look like we had landed in it. We couldn't wait to get off the plane. But when we did, surprise, surprise! We had to wait another 45 minutes in baggage claim before our luggage began to roll. I will never use this airline again and will commit additional time to make sure others know what service and horrible experience we had! I did reach out to Ryanair, they were only to eager to point out what we had done wrong when attempting to print out boarding passes and did not address any of my other concerns

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        Ryanairchecking baggage

        Had a wonderful time in Greece planning for my daughters wedding for next year but what was very worrying was when having our hand luggage checked through the lady that should be checking and looking on the screen what goes on the plane for safety reasons was not even looking at it. She was busy chatting with someone then just looking around her as if to bored to be bothered with a very important job to make sure our safety was cared for.Anyone could have had anything in there bags.Ryanair at Rhodes airport should have a good check on there staff out there .

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          Ryan AirExcess baggage charges

          Ryan Air without a doubt have rigged weighing scales, I travelled on flight FR2107 Manchester to Corfu on 30/04/2014, I had one hold luggage of 15kg and hand luggage of 10kg. When I reached the check in I was told by hold luggage was overweight, which I accepted, I moved to the side to even out the suitcase between hand luggage as I had lots of room, I finished moving clothes between cases and I put the fastened hold luggage onto an Un-manned kiosk, the weight came in at 15kg. I then moved back to the queue into the check in desk, where I put the exact same case on and it was 18.5kg, How is that even possible? I wouldn't have put a still overweight case onto the check in where I would get charged, and I am not an idiot. I shall be making formal complaints as I was charged £30 and I want this back.
          Also flying back, I had binned all toiletries and everything unnecessary and put most things in hand luggage so I knew it was light enough, I got to Ryan Air check in at Corfu and before I put my case on I noticed it was already set to 1kg!! I made the get reset, then I was told my case was 16.5kg!? they tried to charge me again going back the other way! Not a chance it was over I binned everything of weight.
          We were talking to a woman in the queue who weighed hers on scales before getting to the airport and she said it was 9kg (it was a tiny case) she put her case on before us ad it was 13.5kg?
          Now Ryan Air cannot deny that they are up to something
          I will not be flying with them again.

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            Ryanairexcess baggage charges

            I am suspicious about Ryanair charging for excess baggage. It sounds like a trick to get you to pay extra for your flight whilst you are checking in and no chance to refuse. Last time I weighed myself on my mechanical bathroom scales and then wighed myself together with the suitcase. I know my suitcase weighed 15 kgs. At the airport I was told it was 3 kgms overweight additional charge 20 euro's . Yes they did tell me I could take out 3 kgms but I couldn't be bothered and paid the extra charge. I am flying today with a suitcase of 20 kgms (paid for online so we will see if they tell me I am overweight again) . I see that they are now advising passengers before the flight (via email) that if your HANDBAGGAGE is overweight then there will be an excess charge of 50 euro's ! Yes, you are allowed 10 kgms HANDBAGGAGE as opposed to 5kgms with other airlines but obviously this policy has nothing to do with weight. It's time they mad the policy simple and clear in their online booking procedure.

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              Flight Attendant Ryanair — disrespectful manner

              Hello, I am writing to complain about the manner in which a staff member of Ryanair was shouting at a...

              Edinburgh

              Bravofly Ryanairbaggage

              booked through bravofly to fly with ryanair from bournmouth to carcassonne for 4 people one passenger did not go due to bad health.all flights were paid plus checked bags but on arrival at airport they were charged extra 60 pounds each because they carried golf clubs how this error occured i dont know but surely having paid for checked bags they should only be charged the difference the staff were rude and unhelpful the plane was dirty and i think they deserve compensation they are all elderly passengers ref nokgm5kj flight no fr4771 and fr4772 dep date3.06 20.13 return 10.06.2013. e.mail [protected]@aol.com

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                Ryan Airscandelous

                Dear sirs,

                It saddens me to be writing such a letter, on two levels firstly because of my experience and secondly I have no faith that it will be read or even noticed, but even so I am compelled to tell you exactly what my experience was with traveling with your company.

                As a Christmas present my father paid for me and my family to travel to uk for Christmas 2012 myself my husband and our 4 children ages 5 years 4 years 21months and 5 months. I am a frequent flyer not with all children but have had ups and owns with travel but always found staff helpful and accommodating. On our arrival flight was delayed and we was given a travel time of 5 hours and 15 minutes...? The longest flight I have ever been on to cyprus. So my taxi collection was delayed also waiting in the airport with 4 very tired children is no picnic..

                Our return flight we had Christmas presents to bring home so we checked in two bags on line before we flew, we could not print out an amended itinery however the money was taken and we had a printed receipt of transaction. Which was proof of purchase, or so we thought. Costing 70 pounds. Booking in desk, our first experience of one of you wonderful workers. She was very unhelpful and very rude, I didn't take names because this described ALL of your airport staff! I was sent to your ticket sales desk to que while your lady patrol with her radio was walking up n down and then hanging over the help desk, until another member of staff asked if she could help out serving if she was not busy, all of which was in ear shot of all people queuing, very professional... The then had a little power struggle which made for faint entertainment whilst we your paying customers looked on in a big que watching her tinker on a computer for ten mins, then another staff member turned up holding a drinking cup(how nice for her) before tinkering then said radio woman said well you don't need me here now so I'm off! She did not serve one of your customers. I finally get to your ticket desk, to check wether or not I have bags checked or not. Your computer is not reading the transaction, meanwhile time is ticking... So I politely ask ok so this receipt means what the? Nothing is the reply you will need to pay for cases 110 pounds each, 220 in total, ok I said can I pay you in euro? No! Is the reply, ok can I pay with my euro card? No! You need to pay cash pounds! My options at this point are what I asked, pay or don't take your cases!?... I never said I would not pay I just did not have pounds. So very polite and helpful. I left my husband in charge of kids and cases we had been 40 mins so far. And went looking for a Beaure de change. Such a lovely girl served me such a pleasure after dealing with your staff!

                I qued again in your ticket Que, whereby there were a few more angry customers, funny that... I paid for the cases 220 pound plus the 70 pounds online checking so far 290 for the cases... We are feeling a little fraught at this point babies are crying hungry needing attention, boys agitated and all in all we are fighting back the angry s. we go now to the check in, where we are met by another member of your wonderful staff, who informed us that we are over on weight totally our falt no excuses there! And we will need to go back n pay for that 140 pounds thank you very much, which honestly fine with as we were over. Not fine with the 290 paid for checking in said cases. Just as I was about to go your lovely lady said you will have to hurry as we will be shutting desk soon, what a nightmare she said, next time get your relatives to send you money! Very helpful comment at this point, don't you think?

                So I run off babies still crying husband more and more stressed answell as myself I have to que again at your ticket desk does no one care!? I am distraught by this time, and your helpful man at counter says well I'm not sure you will get on the flight I will have to go quick. Bless him but so far this has cost us 290 I am about to pay another 140 and I may not even catch the flight!!! Is there a point to living! I broke down at this point, my kids are upset my husband is upset and now we may not even catch the flight home. I asked your man, please is there a point of paying this money, will we get on the plane? I don't know was his reply!? What do you do? So I pay in hope that we will be able to get the flight! So we rush ourselves as fast as humanly possible with babies crying boys feeling sickly and adults ready to burst, through to customs... Ooooooo what a sigh of relief humans, real humans. Nice polite but firm people doing a good respectful job! Shame on you ryan air shame! We get through customs find our way to tv s find gate number 54 and we off on a route march as quick as our feet will carry us! And all I can think of right now is turning around and going back to information and booking other flights as this was HORRIFIC! Not only could we miss the flight but at this point there would be Norway we would sit together... I am distressed!

                We arrive at gate and flashing on the screen is... Estimated departure of our flight was 4.15!! It was not even in yet!!? We where rushed stressed-rushed stressed for absolutely no reason the time now was 3.18 we was miraculously on time and you dear ryan air were delayed... We could not purchase anything in the airport for fear of missing our flight, the boys were feeling sick as was I! And quite thirsty after 2-30 hours spent in stressful circumstances... Anyway saving grace at least we would be seated together... We waited an hour in the que to be boarded... We watched our plain arrive doing ark and then we were ordered to come forward. We had our hand luggage the 2 boys had small school bags I emphasize small! My husband and I had normal sized bags I had no hands free to get out my documents I had them all placed in a travel money bag easy access and asked the ...can't find a suitable word if she minded to get them from there, she then looked us all up and down and asked how many we're traveling I said six and pointed out our group so she was fully aware of us. You have too much hand luggage. How I have our bags and the bottles for the babies! You will have to pay for that she said! Ooooooo lord have mercy. I had enough I took a deep breath and tied bottle bag which is a thermos bag to keep bottles warm ontop of one of the boys small bags, not good enough it has to be in your bag and she was rude in humane and quite disgusting as is all your staff! I was bemused i asked if she was trully kidding me, i travelled this way coming to uk and had not a problem ever!!! with baby food!!! We ruined our bag by forcing it in the hand luggage, I was ready to give up! She begrudgingly checked our boarding papers, and handed them to my husband but he had not hold of them she let them fall on the floor looked at what had happened and carried on her business bearing in mind we are six in front of doors and now people are stepping over us as we are trying to pick up passports and boarding passes it had dropped on the floor! My God. This can not be happening. We were fortunate again to have some nice people journeying with us that took some pity and lent a hand! Great customer service!

                Just horrible. We are on your no frills plane. We are hungry thirsty tired.. No exhausted. We wait till we are all in the air and are told sorry we only have 10 hot food items for sale...
                My husband and I are at breaking point and I pray we can get over this experience.

                We arrive our cases are through and one is all busted up! Hoorah! 330 pounds for a ruined Christmas case full of toys for the kids! Thank you ryan air.

                Your company has managed to turn your poor member s of staff into demonic aliens with no customer care skills or even desires. It is no surprise to me that there are people after experiencing what we have endured resort in violent crime against other humans and I am a Christian woman! With those feelings!! I am horrified that budget airlines as you are aloud to operate! Quite frankly you maybe cheap but is that an excuse to not be human!

                i have tried to email this complaint to ryan air but funnily enough unless i am making a booking the mail wont go through. Selective mail reading is that even legal???

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                  • Ma
                    MARY PETER D'SOUZA Jan 07, 2013
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I MY HUSBAND N MY SON REACHED MUMBAI ON THE SUNDAY EARLY MORNING BY EMIRATES AIRLINES FLIGHT
                    THIS IS TO POINT OUT TO YOU THAT THE BAGGAGE BELT WAS CLOSED FOR SOMETIME AND WENT IT STARTED MY BAGS LOCK WAS OPEN OUT WHEN I REACHED HOME I NOTICED . PLEASE TAKE NECESSARY ACTION WHEN THE BAGGAGE IS KEPT ON THE BELT. CCTV SHOULD BE INSTALLED AT THE BAGGAGE SECTION .
                    PLEASE REPLY TO ME AT THE EARLIEST.
                    THANK YOU.
                    REGARDS
                    MARY PETER D'SOUZA.

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                  Ryanairairport spelling

                  Hi
                  I've been rip off by " e dreams" because on the booking and information page, I specified from "Paris Orly" and then when I selected the flight, I paid and could read that my flight was leaving from Paris Beauvais !!! I came back on the different screens and read PAR, twice, then I came back one more time and could read PAR Beau : I supposed I was made to guess that it was a different airport even in fact as i selected Paris Orly ; I didn't have in mind an other airport could come on the sreen and only with three small letters and then only PAR on two different sreen... So I paid and then called right away e dreams to let them know the mistakes and rip of and to ask to get a credit on my flight beacause I wouldn't be able to take it from there. it was on wednesday september the 26th.
                  So be carefull with e dreams does not show clearly the airport of departure and then only write the 3 letters of Paris which you think is the selected airport without specifying the different airport...
                  THANKS TO E DREAMS I LOST 70 EUROS WITHOUT ANY EXPLAINATION OF THEIR PEOPLE NOT NICE AT ALL TO RECOGNIZE THEIR OWN SCREEN MISTAKE !!!
                  [protected]@yahoo.fr

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                    Ryanairryan-trickery

                    I've purchased a round trip in the Ryanair website. They've originally send me one receipt, which correspond to the ammount that appeared in the website and with the ammount that they have charged me. My flight was on the 3rd July and the return on the following day. I've traveled without extra luggage, only a small backpack which weight was less than 5 kilograms.
                    I really don't understand why more than one month after, they send me another receipt, charging me more 11, 69 euros without ask me anything prior.

                    If this ammount correspond to taxes (as it appears), I can not understand why they put one price in the website, and afterwards, more than one month after the original purchase and the flight, they charged me the so called "taxes"???

                    I'm really upset for this matter, not so for the money, but mainly for the cheating tactic of Ryanair.

                    And the "best" thing was that they only had decided to send me the receipt of this 11, 69 euros SIX DAYS after the charge...
                    Without any kind of prior advise...

                    Goodbye Ryanair, you had just lost one more client...

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                      Ryanairrefunds

                      I tried to change my routing and date for a flight I had just recently bought. It works out cheaper to buy a ticket from scratch on their website then change a booking which is completely consumer unfriendly as the rate is cheaper/same for the ticket I had already booked but they double up payment on the airline levies and webcheckin fees I haven't even used yet.. The airline call centre are completely unhelpful and read of a script that their tickets are non-refundable. Why is it that all major airlines at least refund your airline taxes? I'm sure that is illegal, that they should refund your taxes straight away if you cancel. They show on the website which part are taxes so at least a GBP50 refund is due to me. When trying to cancel a ticket on their website and trying to obtain a refund you are directed to a website which is even more of a time-waste and unhelpful. http://www.ryanair.com/ie/questions/can-i-apply-for-a-refund-for-my-unused-flight.

                      refunds
                      refunds

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                        Ryanairboarding pass reprint € 70

                        Ryanair cancelled my wifes return boarding pass because her exact name according to passport (cf. instuctions) contained unallowed characters (e/v = spouse of) which the online boarding system failed to unallow.. The system did not allow to reprint with correct/allowed characters, At Marrakech I had to buy a new pass at € 70.
                        Reactions (3x) to my complaints state that I did not print the boarding pass, which should make the fee correct. A flagrant insult. They must have read about John Grishams "stupid letter".
                        Ryanair's Irina Galgau, customer "services" must be unable to read
                        Customer Services.

                        booking reference XGD5WT
                        [protected]@gmail.com

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                          • Na
                            Nasser Lalji May 01, 2012
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Ryanair is a scam. They seem to hire staff to pick on problems and stand around just to penalize innocent passengers with stupid things, It cost me euro 60 for a boarding pass then euro 120 for 5kgs more luggage and of course eur0 48 for a cab ride to a god forsaken airport in the middle of no where in Belgium.

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                          Ryanairticket printing fee

                          Here is what I wrote to Ryanair to try to get a refund for their pathetic 40 euro ticket printing fee. What a horrible business. I don't care if they are cheaper than others, it does not justify treating customers like prey. DO NOT FLY RYANAIR!

                          Ryanair Customer Service
                          PO Box 11451
                          Swords
                          Co. Dublin
                          Ireland

                          Dear Ryanair,

                          I request a refund of the 80 euro boarding pass fine Ryanair charged me before my January 10, 2012 flight from Marrakesh to Madrid (S76VXR). As someone who has flown Ryanair before, I was aware of the 40 euro/person fee for not having a printed boarding pass. I fly plenty and have never been charged to print a boarding pass. But I guess that this is part of the deal when flying a discount airline.

                          However, I booked my flight 24 hours before departure and spent about 467 euros on my flight, certainly not discount prices. When I booked, I was not in a position to print the boarding passes and would not be in one until the morning before the flight. The next morning I tried to logon to print the boarding passes, but I missed the 4-hour cutoff by a few minutes.

                          Again, I knew the policy. But having a predatory policy and then following it does not make it right, whatever a Spanish appellate court says. If I had spent 100 euros on the flights, I probably would not be complaining. If the fees were 15 euros each, which would still be insane considering the < 2 minutes it took your agent to print our passes, then I probably would not be complaining. If your cutoff to print boarding passes was 2 hours instead of 4 hours, that might be somewhat understandable. But nothing about your policy or what happened is reasonable in the slightest.

                          Considering the circumstances and the amount of money I spent on the flights, I am asking for some sympathy from Ryanair. Again, it took your agent about 90 seconds of time to check me in and issue my passes. If Ryanair decides to continue to cite its policy and keep my 80 euros, I promise to never fly Ryanair again and do my best to influence others as well.

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                            • Ou
                              out of pocket investor Mar 26, 2014
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I agree. Ryanair Policy needs to be made clear. I have also been charged for excess baggage (3 kgms extra 20 euros at checking desk). I know that I was within my allowance on my bathroom scales. Sounds like several backdoor methods are being used to subsidise cheap tickets. They have to be careful with their policy or people will fly with other airlines. Easyjet may charge 10 euros more for the same flight but there is none of this type of hassle and expense at the check in desk!

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                            • Va
                              Vasile MOSOROIU Jan 15, 2014

                              Something similar happened to me.
                              Couldn;t do the online check-in as their webside page didn't allow me to progress. It was just coming back a pretty blank page.
                              And I have tried a couple of days on different machine.
                              I ended up giving -up and forced to pay £ 140 (for two boarding passes) in the airport.
                              Ryanair didn't agree to refund me even if I profed to them I have only got a blank website page.
                              I dont know wher to take them further on as they are not UK business.
                              All I know I WON'T FLY AGAIN WITH THEM. I do not like being conned.

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                            Ryanair - Airlineadditional charges and priority

                            I booked a flight with Ryanair (last one ever) to go from Rome to Santander and got charged 40 euros per person (myself, my 2 year old and my husband) for not printing the ticket 4 hours before boarding. I am sure this is written somewhere, they are afterall professional thieves, but what is the justification of that and why is it not printed in big letter as you book your ticket??????? 40 euros for a piece of paper added to a flight that wasn't that cheap to start with.

                            Then we got on and the hostess expects us to keep all our luggage tucked in under our feet (+jackets on our knees) because "there is not enough room for everyone's luggage". 1. what about safety?????, 2. why don't you stop charging a ridiculous amount for luggage 3. no seats assigned, no place for luggage and I still paid 40 euros for not printing a piece of paper 4 hours before departure.

                            Then follows a never ending series of annoucements, as they sell watches, drinks, whatnot, even cigarettes you can smoke on the plane. what the hell???

                            The return was fun too... I am 6 months pregnant, travelling with a 2 year old but wasn't allowed to board in priority because you have to pay for that too.

                            I am utterly DISGUSTED by that company, and hope they go backrupt. I felt horrible being their customer and the staff probably feesl awful being their staff, they always look pissed off as do most of the passengers.

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                              • Dt
                                dterryr2000 Jan 07, 2012

                                Ryanair as a company are a great success, but as an ambassador for Ireland they are disgraceful.
                                I'm always ashamed as an Irish person to be associated with Ryanair.

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                              Ryanair Flighthandbag size issue for ticket no. v6n8ye

                              Tried to check-in with my handbag. While I have traveled with this bag and same content many times on this previous Ryanair flights. There was no problem and it fitted well every time. Today my handbag was to be fitted into cardboard cage and it did not go. Previously this same bag was fitted into some other cage. I think Ryanair uses different cage for the measurement, depending on the ticket charge, person etc.. Is there anybody who can inspect and standardize their measurement process. I missed the flight because queue to pay for extra baggage was too long. I had to pay unnecessary £110 for another ticket because of missing this flight.

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                                Ryanairticket change

                                This happens second time in 2 months with ryanair. I bought a ticket via online, and not even 2 min later, realised made a mistake with the date. The ticket cost 92 euro. I was still on online, but to go back make the change cost me 100 Euro. I called their service desk; 10 min on wait no answer. There was no way to change my ticket without paying more than the ticket price. The web page is a complete disaster with all ads and links. So as company as this happened the second time we decided never to but a ticket from Ryanair again. I am telling all my friends who are heavy travellers for business in Europe; and we all prefer to fly with other airlines at least respected more.

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                                  Ryanaircannot reprint boarding pass

                                  I am really disgusted with Ryanair. I booked my flight to Marakech and made the check in online, 3 days before my flight. I could not print the boarding ticket, then I left to print later.
                                  Once I arriveved at the Ryanair counter in Porto Airport I asked the staff where I could print my ticket, as my flight check in just closed. He directed me to the internet shop nearby. Non mention that I could not reprint the boarding pass 4 hours before my flight, even if I made my check online. I spend money and time reprint the boarding pass, when I tried to pass the security they notice that my boarding pass was the return one. Again, I went back to the internet shop, spend more time try to find my boarding pass and what a surprise that it was not available.
                                  Went back to the counter, staff advised to go to another counter to reprint my ticket. Another queue and waste of time. When finaly I got there they say they could not reprint my ticket because it was to late and would not wait for me.
                                  I was furious, if the guy on the counter advised me on beforehand that I could not reprint my ticket 4 hours before departure would make my life easier. Besides, he never mention that, just madee me go up and down the airport.
                                  Where in Terms and Conditions is written that I can not reprint my boarding pass 4 hours before my flight?

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                                    • Ts
                                      tssh Nov 13, 2011

                                      Welcome to Ryanair’s Online Check In System

                                      Passengers can check-in online from 15 days up to 4 hours before each scheduled flight departure time.

                                      Once a passenger has checked in online the boarding pass can be reprinted up to 4 hours prior to the scheduled flight departure time.

                                      To Check-In online:
                                      •Firstly, enter your reservation number.
                                      •Then, complete one of the options below.
                                      •Finally, click on the Online Check-In button at the bottom of the page to proceed to check-in online.

                                      Could not be any clearer...

                                      0 Votes

                                    Ryanair — big scam

                                    We was looking for flights to france when ryanair came up with cheap flights £1 each way as we booked...

                                    Ryanairincompetents in tenerife

                                    On June 28th, I had to fly from Tenerife to Edinburgh, with 2 young people-15 and 16. Although the immigration laws are quite clear about the fact that all young people need to travel is-authorization signed by the parents, made by the police, to leave the country-the Spanish ID card, Ryanair pretends to do their own laws. they would NOT let the young people fly, saying that they had to have a passport to travel-for not being 18. The immigration officer was called, and showed the Ryanair employees the extract of the law. But this was not enough. They then pretended to be ringing -the company in Ireland -we all know that they don't ever do that) then the police in Edinburgh. The alleged answer from the police in Edinburgh was that it was up to the company to decide. Well, they had us stressed until the last moment. I have to say that I am 50, A British citizen, and that I finally became quite aggressive, strangely enough, they us got on the flight only 10 minutes before boarding time.

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