I have been trying to cancel our bookings since August 23rd. with no luck. I wrote & emailed Michael O’Leary, [protected]@ryanair.com etc., [protected]@acumus whom I may say answered me the next day with the phone numbers on Ryanair website which didn’t response.. The last # “for the rest of the world” +[protected]
automatic reply is “This number can not be reached in this country right now, call back later.”
Booking date Sat. Jul 12, 2008
Confirmation number J6RJ7J
Passengers are ; Katherine Corcoran, James Corcoran, Dianne Corcoran, William Cook
I made reservations for four people to fly return from Stansted to Corkfrom Sat. September 13th flt# 902 depart STN 17:50
arrive ORK 19;20
Return from Cork to Stansted
Fri. September 19th flt 902
depart ORK 08:10
arrive STN 09:25
I need to cancel these flights . My husband went into the hospital on August 11th with pneumonia and after chest ex-rays he was found to have lung cancer.
Does anyone have a clue as to how I can get in touch with this irresponsibly company?
Sincerely, Kay Corcoran
Ryanair takes customer care seriously. Do you want to make a reservation - telephone the number they provide and be prepared to pay 10p/minute. Should you wish to make a complaint telephone a different number they provide and be prepared to pay £1/minute.
Flying from Glasgow Prestwick to London Standsted on 23rd July on 1015hrs flight and waited to be checked in. On reaching desk we were told I would need to pay £4 each for a boarding pass as I had not used the on line booking facility. £8 lighter in my wallet - mark it down to experience, read the small print in future (the booking was made on 24/06/08) On arrival at Stanstead I was able to access a computer but discoverd I could not book in online. This was contrary to the advise I had been given at Prestwick. End result I now had to pay £16 to board the 1655 hour flight back to Prestwick with my 2 grandchildren. The lady at the customer desk at Standstead empathised but still insisted on the money
Its now the eve before we all fly back to Stansted on 30/07/08. Still can't check in online. so it wil be another hit in my wallet.
The less than helpful message declining my online check in request gives the following reason for refusing:-
Trying to check in outwith the " no earlier than 5 days to flight or with less than 4 hours to fight.
" One or more of the airports are restricted ( staff at both locations have stated I should have checked in online)
They possibility of having items that require a check in at the desk ie sports equipment etc.
We had no bags to check in - a handbag only. The two children had hand luggage only.
As this is a complaint it can only be dealt with by utilising the premium rate telephone number (another money grabbing scheme) or write to their head office in Dublin.
I heard on the radio this week Rynair has suffered a big drop in profits due to the price of oil.
They will soon make it up with their customer care telephone charges
The Ryanair Custom Service (WWTE Support) is bosh it. After I've canceled my hotel, I called the Custom Service in Sweden and asked for refund. The operator Pierre Vilander is so unprofessional I can't believe Ryanair hire such person. He can't speak fluently, can't find my confidential documents but blamed his colleagues might thrown them away. Ten days ago he said that the refund has been transferred to my bank account, which is obviously a lie. This kind of employee may only do more damage instead of benefit to the company.
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My girlfriend and I have used Ryanair to travel between Shannon where she lives and Manchester where I live for nearly 2 years now. So far we have had to put up with an "average" level of service from them in terms of timekeeping and notification about delays. From the 1st of april 2008 they changed the flights on sunday from either location to mid afternoon, and the flights on friday to more or less lunch time. From June 2008 they have now changed the flights back "home" to 1st thing in the morning. What use is that to ANYONE who wants to see friends or family. They are providing a service to the public. This service should at least be at times when people CAN travel and WANT to travel. Does anyone regulate airlines and the service they provide, or do they have free rein to do whatever they want to make Michael O'Leary even richer. They may be a "lo-cost" airline, but lo cost shouldn't mean NO service, and by service I mean cabin crew who can speak English, announcements that flights are LATE rather than keeping you at the gate for an hour with NO notification at all, and also changing flights to disrupt peoples lives.
I arrived on Nov.30th at check in with Ryan Air, and was told the woman just left check in... 2 minutes early... this was from the Aerarran Check in woman. I said I still had two minutes, she said 'I know' go to service star and get them to get you on. Service star had a line of 4 people ahead of me, so I said... I can't wait, Ryan Air closed check in two minutes early and I need to get on that flight so I don't miss my connecting flight. She said... you have to wait, and then said... oh its to late, you should have been on time. I said I was, your personnel closed the terminal too early, she said... well i can get you on the 1:30 flight. My connecting flight was at 2pm. After 20 to 25 minutes... they had the nerve to do a last call for my flight. I said 'are you serious, you doing a last call for check in and you won't let me in', she shrugged her shoulder's. I then went to aerlingus and rescheduled my flight for Sunday, and went back and said, ok I've rescheduled that flight, i need to reschedule this one now. She said... I'm sorry, you should have done that when you were here, you can't reschedule it now... I said, oh my god... you just told me i wouldn't be able to make my connecting flight and reschedule it, now less than 5 minutes later, your telling me I can't reschedule this one. I want a number for complaints, she said I'm sorry, and wrote down a number...bogus number that rings and rings... no answer. So when i got back from there i called customer service who gave me a fax number and said someone will email me. Then said... this doesn't mean your getting a refund! I said how long before someone contacts me, she said 'I don't know', but again that doesn't mean you'll get a refund. Who do I contact about this... it cost me 189.00 euro to change my aerlingus flight... 80 euro for that flight and now i have to buy another ticket yet! I have never been so upset, or had this kind of problem with an airline, absolutely ridiculous!
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