Airports Company South Africa Customer Care Service


Airports Company South Africa SOC Ltd

24 Johnson Road, The Maples Office Park, Bedfordview
South Africa - 2008

Customer Support Phone Numbers

Mailing Address
PO Box 75480, Gardenview, 2047

Airports Company South Africa Complaints & Reviews

Airports Company South Africa / passport control or tambo international

Jan 08, 2019

My unaccompanied minor daughter arrived in Johannesburg this morning 08.01.2019 and the official refused her entry as she had lost her birth certificate. He refused to speak to me the parent of the minor and threatend not to let her into the country despite her being a resident. She wa...

Airports Company South Africa / extreme dangerous event - overfilling of transit bus - flight sa express 1797

Nov 26, 2018

During a recent flight on Flight 1797 to Lubumbashi on the 26th of November 2018 at 09H20, an incident occurred whilst passengers were entering the transit bus. SAA ground staff overfilled the transit bus to such an extent that people were preventing the doors from closing in a safe...

Airports Company South Africa / booking number: tcp-390417 with icare airport parking car park king shaka international

Nov 01, 2018

Icare airpot company is a parking service provider, which is done online for parking for those using the king skaka airport durban south africa. I engaged their services after reading the feedback from other people who used this company. Contact details of this company are only a mobile...

Airports Company South Africa / noise pollution

Oct 18, 2018

Good day, I reside in the Boksburg area, close to Jet Park an would like to lodge a complaint against excessive noise. The aeroplanes, I believe, are flying extremely low over residential areas causing unbearable noise to such an extent that it is not even possible to hear persons speak or...

Airports Company South Africa / unethical behaviour

Sep 17, 2018

Good Morning! My name is Priscilla Anne Whiteman - Bakoume Flight JE 129, 15 Sep I would like to thank you for the good service I received from your personal in general. However on Saturday morning after going through security early. I had to leave the boarding area. I asked permission at the...

Airports Company South Africa / stole my 14 year old niece jewelry and sim cards

Jun 20, 2018

My 14 year old niece travelled from cape town for the 1st time on flight je146, she handed all her bags in at cape town intern. 19/06/18, when she arrived in or tambo 11:41. When we arrived in pretoria and she wanted to unpack, all her jewlery was gone and the mtn sim card, the jewlery...

Airports Company South Africa / bag broken into, and item stolen.

Feb 27, 2018

On Monday 26 Feb 18, I flew with British Airways to ORT, then on to Singapore, with Singapore Airlines. My suitcase was sealed with 2 cable ties. On receiving my suitcase, the cable ties were missing. Inside the bag, the inner zip was open, and a plastic ziplock bag, containing a TENS...

Airports Company South Africa / theft from baggage

Jan 14, 2018

Been victim of this for many years but now in December / January terrible! My locks broken on my bags from Doha to JHB Brother in law baggage Amsterdam to JNB - toiletries stolen - next day to Pemba his wifes perfume stolen My daughter this month perfume stolen from JHB to Pemba and then...

Airports Company South Africa / victimisation / unfair removal of passengers

Nov 07, 2017

Good day On the 05/11/17 we travelled from or tambo int to east london airport with kulula airlines, or should I say at least attempted to travel. 1stly we were four travellers namely - zuneid obaray which is myself, lailah obaray my wife, rashaad obaray and zaidah obaray. The issue arose when...

Airports Company South Africa / negligence in keeping car safe in paid-for parking-facility

Aug 05, 2017

I am seriously disappointed at the P4 shaded-parking security at CT International. I parked my car at about 5AM on 1 Aug to catch flight JE702 to Lanseria and upon my 4 Aug return via flight JE709, I found at about 5:40PM that my car was stolen. What's concerning is that everyone is aware...

Airports Company South Africa / missing lock and broken bag

Jun 22, 2017

On Friday the 26th May I travelled from Cape Town to Durban on a British Airways flight. Upon arrival at King Shaka I noticed my lock was broken off, but nothing was missing so I decided to not lay a complaint. Today I flew from Cape Town again on British Airways 13:30 flight and upon...

Airports Company South Africa / suitcase broken into

May 18, 2017

On the 13th of May 2017, I flew from King Shaka International to O.R. Tambo (International. When my bag arrived on the carousel at O.R. Tambo everything seemed fine, my lock was intact but upon closer inspection the ring of the zip used to lock the bag was broken. This worried me so I...

Airports Company South Africa / noise pollution

Mar 04, 2017

We have noticed an increase in airlines flying over the central surburbs areas (Edgemead/Bothasig) in recent weeks. The noise is unbearable as it is persistent, we are woken up by the noise and the whole day till evening. Has ACSA changed the flight route and if so what are you doing to...

Airports Company South Africa / broken surf board & luggage

Feb 03, 2011

On Sunday my boyfriend and I flew back from a week long holiday in Cape Town. During our stay in the Mother City we had collected his surf board from a friend's house and were flying it back to Joburg with us. Upon checking into our Kulula MN488 flight at Cape Town International we quite...