I am seriously disappointed at the P4 shaded-parking security at CT International. I parked my car at about 5AM on 1 Aug to catch flight JE702 to Lanseria and upon my 4 Aug return via flight JE709, I found at about 5:40PM that my car was stolen. What's concerning is that everyone is aware of the crime situation in SA, but when I was walking up & down the parking-area in a state of trying to convince myself that I've just forgotten where I've parked, no security guard were in sight. Nada, zip, zilch, zero, get it!!! I had to go look for them to assist. Then, one guard rode his bicycle around the parking area looking for a car that fits the description. So, the guards have bicycles to efficiently patrol around the parked areas, but doesn't seem to bother? Given the price of air-travel and the fact that CT International should obviously expect travellers to leave their vehicles in the parking-areas, maybe outsourcing to a "no incident" security company to guard customers' vehicles should be a priority. I'm referring to the types who patrol upmarket suburban areas in tactical vehicles with a no BS protocal. Why don't you get those guys-who-get-the-job-done to PROTECT your customers' vehicles??? The immense inconvenience caused, some lost valuable documents & cherished personal items causes emotional distress that was avoidable. I regularly parked that car, isolated at the beach (many times out-of-sight behind sand dunes) or wherever I'm taking my dogs for walks across the Cape Peninsula, but cannot believe that it was less safe at an access-controlled paid-for facility at an airport that should have the highest-level of security measures EVERYWHERE!!! I'm not bitter. The general service-levels at CT International Airport is world-class, no doubt. I just sincerely trusted that my car would be as safe as I feel when I'm inside the airport facility.
I hold ACSA directly responsible for this loss and want reparation to the full monetary-value of the loss I suffered i.t. o my car and valuables within. Total loss suffered is estimated at about R100000
The police case-number for this incident is CAS86/8/2017 and is registered at Ravensmead police station with their tel no being +[protected] or +[protected]. My contact details can be directly obtained from the police as per the case-number, but my e-mail address follows as: