Ryan Air / Terrible experience!
I arrived on Nov.30th at check in with Ryan Air, and was told the woman just left check in... 2 minutes early... this was from the Aerarran Check in woman. I said I still had two minutes, she said 'I know' go to service star and get them to get you on. Service star had a line of 4 people ahead of me, so I said... I can't wait, Ryan Air closed check in two minutes early and I need to get on that flight so I don't miss my connecting flight. She said... you have to wait, and then said... oh its to late, you should have been on time. I said I was, your personnel closed the terminal too early, she said... well i can get you on the 1:30 flight. My connecting flight was at 2pm. After 20 to 25 minutes... they had the nerve to do a last call for my flight. I said 'are you serious, you doing a last call for check in and you won't let me in', she shrugged her shoulder's. I then went to aerlingus and rescheduled my flight for Sunday, and went back and said, ok I've rescheduled that flight, i need to reschedule this one now. She said... I'm sorry, you should have done that when you were here, you can't reschedule it now... I said, oh my god... you just told me i wouldn't be able to make my connecting flight and reschedule it, now less than 5 minutes later, your telling me I can't reschedule this one. I want a number for complaints, she said I'm sorry, and wrote down a number...bogus number that rings and rings... no answer. So when i got back from there i called customer service who gave me a fax number and said someone will email me. Then said... this doesn't mean your getting a refund! I said how long before someone contacts me, she said 'I don't know', but again that doesn't mean you'll get a refund. Who do I contact about this... it cost me 189.00 euro to change my aerlingus flight... 80 euro for that flight and now i have to buy another ticket yet! I have never been so upset, or had this kind of problem with an airline, absolutely ridiculous!
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