Ross Dress for Less / ross stores
I'm one of those proud employees of Ross Dress for Less. (heavy sarcasm) Everything I have read on this board I can agree with. Whether it be managers that are liars, customers that are thieves, or employees that just don't give a damn, it's all true. What people just don't seem to understand is that we are a DISCOUNT store. How you cannot realize that, I dunno, but it seems like every day a customer comes in the store wanting and expecting personal service. We aren't paid on commission people. How many times am I asked where something is a day?? Too damn many that's how many. People walk in the door and ask "where is the shoe dept"? Well, open your tiny little eyes and look to the left and lo and behold! SHOES!
You will find some really, really cheap prices at Ross and this is why people will shop there. I don't see Ross going out of business anytime soon. The reason being that people will put up with a lot of stuff if they can get something they want and like for a cheap price. How many posts on here start with "Store is so dirty but, hey, they have awesome prices"?
I'm not sure why there are so many complaints on here about returns. My store will return practically anything. The only thing I have seen to be non-returnable is an item with no tag and no receipt. Yet, customers still think we are just supposed to take them back. Yeah, no tag, no receipt. I'll just make up some price and punch it into the computer and there ya go! Who really knows or cares if you bought it here? Gee, I do.
There are people that come in day in and day out and I dread it every time I see them. I know they are going to give me a hard time. It's like some people are only happy if they can take out their frustrations on some lowly peon such as a retail worker. It really seems to make them feel superior. "I let that stupid girl at customer service have it! I'm so smart and she's so dumb! I rule!!"
I think the cure-all for difficult customers is to have them work at Ross for ohhh I don't know... three months. During holiday season. And for them to have to wait on people JUST LIKE THEM. Maybe there will be a bit more comprehension of what we actually deal with.
Having said that, I do agree there are employees that can be rude. I'm not trying to excuse it, but I certainly can sympathize with it. There is such a thing as being polite.
Sometimes it's hard, but it's something we all need to do, whether we are employees or customers. It's always easier to help someone with a problem if they are being polite and treating you like a human being. The ones that scream and yell are the ones that I don't want to do anything for and certainly won't go out of my way to satisfy. I'm a person. Treat me like one and I'll treat you like one. It's not difficult.
Yes, scheduling sucks at Ross. Hours suck. Pay sucks. Why do I work there? Got me. Right now, I have a job and I'm bringing in a second income for my household and that's important. I was a stay at home mom for a lot of years, so I have no experience in anything. This is where I was hired. Soon, hopefully, I'll have something I can put down on job applications and I'll get something better.
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