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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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6:46 pm EST
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Rooms To Go Employment

A retail floor Sales Professional, as I have become to define it these last four decades, is the person having an enduring and relentless will to accept and persevere the repeated agony of customer’s disdain and impersonal rejection only to be occasionally eclipsed by the ecstasy of a consummation of a sale or going home blank, periodically followed by a cancellation thereof, whilst cognizant that you must be masochistic enough to endure the same experience numerous times each workday. Yet, despite all of this, you best remain enthusiastic with a smile on your face and the fortitude to voluntarily relive this cycle numerous times throughout the day.

The aforementioned notwithstanding, the Retail Floor Sales Professional is accountable for corporate set sales goals, appeasing the customer in any sales related issue and assuming blame in most cases when they are unhappy with your product or end result- regardless of who is to blame. The Sales Professional must sell the added products or services demanded of them without concern of its efficacy or usefulness. Failure to meet those requirements will find you revisiting the “Company Trainer” who sells less and probably knows even less than you as well. Retail Sales Professionals, more often than not, are managed by individuals incapable of accomplishing the very same goals, rules and demands required of you, (i.e. do as I say, not as I do syndrome).

You must have a thorough understanding of all your products, its features, advantages and benefits, aware of its respective availability and able to convey all of this information to the consumer at a moment's notice. You must stay current and adhere to all company policies, floor rules and front office procedures, and while you digest all of this, you best remain keenly aware of your surroundings so as not to allow your customer or you become prey for the vultures that are salivating and perching close by waiting to devour that customer you felt so sure would remain loyal.

Finally, you best document most conversations, invoices or quotes otherwise customers will throw you under the bus without thinking twice, you always being the culprit and at fault despite them suffering from "Terminal Convenient Amnesia". Remember customers hear only what they want to hear. You NEVER win, they NEVER lose.

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SKirkland
The Woodlands, US
Jul 24, 2011 8:42 pm EDT

As a Sales Representative (not in retail because that is not what I choose to do), it is the same in all sales positions. I have to say that we have bought furniture at RTG 3 different times (used the same guy 2 of the 3 times, but he was not there the 3rd time). We went in to RTG on Friday to find "our guy, " who we were told no longer works at RTG. We said ok, and let the guy who originally greeted us at the door show us the matresses around the store. We said ok, and promised that if we decided to go with the matress from RTG, then we would find him. We discussed the promotion of a 40inch TV that came with a king size matress. We mentioned that a 40 inch might be too large for our current bedroom furniture, and he assured us that it would be a giftcard and we could buy whatever size we needed and use the rest of the giftcard for another purchase at Best Buy. We left to do more research, but decided (after measuring our furniture) that it was a good deal. We went back on Saturday and tried the matress out again. We found "our new guy, " and told him we were going to purchase it. He comes over to the matress and says, "oh well it will come with a 32 inch not the 40 inch." When I asked to talk to a manager to honor the advertised deal, the manager was a JERK! I will be reporting this to the BBB because it was the old bait and switch. We ended up still buying the matress because it was not "the new guys" fault that his manager is a jerk etc. However, on our way out, who do we see...OUR original guy! I will NEVER go back! If your company gave better customer service, then maybe you would have a better day. Besides, you don't have to work there...I'm sure there are several of the 1000's that are unemployed that would love to have your job.

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M
1:57 pm EDT

Rooms To Go Didn't deliver on time

On July 30, 2010 I ordered a dinette set w/buffet. I was told I could not get delivery until Oct 8. I agreed to wait but asked at that time if they could not meet the delivery date could I cancel my order and receive my $255 deposit back. I was told that would not be a problem.

On Oct 6 I got a recorded message stating my delivery would arrive on Oct 8

On Oct 7 I received a call telling my my order could not be delivered because each piece was damaged. They wanted to reschedule delivery for Oct 22. I then spoke to the manager and was told it could not be delivered because it had not been received from overseas. Obviously someone was misinformed because I'm SURE they would NEVER LIE about it.

I told the manager I wanted to cancel the order and get a refund and was told he would issue a store credit. A store credit is not acceptable since I will not buy from Rooms to Go again. The manager was pretty rude and we hung up.

I called again on Oct 8 and spoke to a different manager, Kevin, who was much easier to deal with. I stated my case and asked if he would find out the real reason my delivery was not made and said I would be willing to wait if they were willing to negotiate with me. Today is Oct 11 and I'm still waiting for an answer. I'm hoping I don't have to go to the store to get someone to listen to me and give me an answer.

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12:59 pm EDT
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Rooms To Go Rude customer service

We were charged a late charge on a bill that we did not receive until after the due date. When my girlfriend called the customer service was rude to her. When I called they were both rude and aggressive. They offered very little help and they actually had the nerve to raise their voices. Not that it would be right to do so, but they treated us like delinquents who never made payments; We have made every payment only they had processed the payment three after the due date. If you enjoy rude beligerent customer service then rooms to go is the furniture store for you.

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3:36 pm EDT
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Rooms To Go Defective furniture don't buy from there!!!

I purchased a living room set from Rooms To Go in the beginning of August 2010. The furniture was delivered around the middle of august. I called customer service after looking over the furniture and advised them that the loveseat was cracked and there were little nicks on the backside of the couch. They said that they had to send a technician out to look at the furniture which they did 3 weeks later. The technician said that there was nothing he could do to repair the furniture and that he would have customer service call to set up another delivery date for a new one. The rep called 2 days later and stated that the furniture was no longer available that I would have to go to the store and pick something else out! I explained to her that, that wasn’t an option since I’ve already brought accessories to match that furniture. The rep called me back and informed me that she had a additional loveseat that she could have delivered in a week. I told her ok, they delivered it yesterday and the loveseat is broke again. I called the manager of the Greensboro, NC store Richard Whitehead and informed him of the situation that has went with that purchase from his store and pretty much he said that it was nothing that he could do to help me and that I need to call customer service once again! I called customer service and informed them of the situation again and now there ordering another that is scheduled to be delivered October 6th 2010! So we will see! PLEASE DO NOT BUY FURNITURE FROM ROOMS TO GO!

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5:10 pm EDT
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Rooms To Go Delivered used furniture sold as new

I ordered a new bedroom set with dresser, bed and mattress, end tables... They were delivered wrapped in plastic wrap, when the plastic was taken off, the smell of mildew permeated the house... You could smell it when you came in the front door! The bottom of the dresser had dog teeth marks in the feet, there were children's school papers in the dresser drawers, the mattressess smelled!

They said they couldn't come out for 2 weeks to pick this trash up, I said I didn't care when they picked it up since it would be in my front yard with signs on it... They got it the next day...

Do not waste your time buying from this company... And according to their former employees, the fabric protector service they rip you off for is a total scam... You pay for nothing, nothing...

Karen v. Nesbitt
Mcdonough, ga 30252

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David_RTG
Seffner, US
Sep 30, 2010 9:26 am EDT

I can ensure you that this is not our normal practice, and apologize for the inconvenience that it has caused! Please email us at tellus@roomstogo.com, so that we can look further into your experience.

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12:17 pm EDT

Rooms To Go Delivered used smelly furniture

We waited over 5 weeks for new living room set, set came leg was broke off of sofa, dirty, smelly looked used. Driver FORCED my wife to sign for the furniture and said she could not refuse to accept it. Cannot talk to anyone to come back and pick the **** up. DO NOT Buy from rooms to go.

This was the second part of the delivery. The first part was deliverd at 11:15 at Night. They said they would be arriving between 12:00 and 4:00 and showed up at ******* 11:15 at night! What kind of company operates like this

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6:29 pm EDT
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Rooms To Go Customer service and delivery

Excuse my French but Rooms to Go in the biggest piece of s**t furniture store around. They could care less about their customers. The story begins...

I eagerly walk into a Rooms to Go store to purchase the Belmar Gentleman's Chest in green as an accent to my bedroom decor. The saleswoman was great, in and out, $700+ paid in cash. I inform the saleswoman that I would be back to purchase a furniture set for my son.

The furniture was delivered on time but to my surprise there was a huge hole at the top of the chest. Being the nice person that I am, I saved the delivery man the trouble and bringing the broken furniture up two flights of stairs and denied the delivery.

As soon as the delivery man leaves, I receive a call from Rooms to Go asking how the delivery went. I explain to the customer service rep that the piece of furniture was broken and I denied the delivery. She then informs me that the delivery man has told her the same. So, thinking that we are all on the same page, I ask for another delivery date. She drops the bomb explaining that I must wait 48 hours until I can schedule for a new piece of furniture and that I should have wasted the delivery man time by having him bring the furniture into my home.

48 hours later I call to schedule for a new delivery date and the my pleasure (sarcasm) it will be another week until I can have my furniture. Keep in mind that had my money on the spot. Yay! It is delivery day; I wonder what awaits me now. This time the delivery man (dm) is late but at least the chest does not have a hole on top. The furniture is brought up and assembled. Then, the dm leaves to get the door for the furniture. Well, Rooms to Go will never let you down, the door is not in the delivery truck! Learning from the previous experience, I kept the chest without the door.

By this time I should add RTG customer service to my Fav 5. I explain the door situation, ask that the door be sent UPS because I am not taking of work to wait for a door. Customer service says they will send the door UPS.
Today the door comes but I did not know that the UPS man wore a RTG shirt! Luckily my brother was home, for I was at work trying to make up for the money wasted with RTG. Well guess what else this time, the doors here but there is not hardware to assemble to door! Now I know that my brother a logical person and doing the logical thing he denied the delivery. So yes, I will have to wait another 48 hours until I can schedule for a new door.

I hate to break my word to that nice saleswoman but I will not be back, also I will tell any and everyone not to purchase furniture from RTG. I am a hardworking, young, single mother, I do not fork over $700+ to just anyone. I am disappointed with the way Rooms to Go conducts business.

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David_RTG
Seffner, US
Aug 20, 2010 9:30 am EDT

I'm really sorry to hear about the problems that you experienced with the deliveries so far and would like to the oppurtunity to look over your order.

If possible, please email me your order information at tellus@roomstogo.com.

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2:15 pm EDT

Rooms To Go Dangerous fumes

Not Rooms to Go - Rooms to WAIT. Minimum 7-14 day delivery wait at Baybrook Texas store.

The Taffy twin/full loft bed with stairs and built-in dresser emits horrendous fumes, making me ill, eyes water, throat burn, congestion, flu-like symptoms. Must leave room windows open and bottom of door sealed with a towel to keep fumes from rest of house. Afraid it might be formaldehyde from China-made pressed wood products. Store says no formaldehyde, will send a technician to review - in TWO weeks. Meanwhile, I'm afraid to let my grandkids into "their" room when they visit.

Damaged headboard and upper bunk safety rail this bedroom set; damaged headboard and media center other bedroom. Nightstand on back order, delivery set 2 weeks after rest of furniture. Now we discover that delivery driver did NOT notify customer service about damages and arrange for exchanges to come with the nightstand as he promised - now further delay and back orders for damaged pieces.

$2600 at Rooms to Wait - the last money we'll spend there unless they turn this deal completely around!

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mrm93925
, US
Mar 25, 2011 7:12 pm EDT
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what did the test say? what was you conclusion on the fumes?

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G
6:29 am EDT

Rooms To Go Causes property damage

As of August 3rd it will be three years since the Rooms To Go delivery truck rolled onto my carport and caused damages. They have ignored us...stalled us and sent out countless adjusters to try not to pay this claim. SE Delivery is a Corp but it has the same address asRooms To Go in Seffner Florida. Here is the scoop. They hire a high paid Attorney now named Brendon Stuhan that graduated from Virginia Law School that just curiously has a boat load of Seaman Family Members as Alumni and donators to the College. Of course he practices in Pennsylvania which is where the Current CEO Jeffrey Seaman's family is originally from and are Quakers. Mr. Seaman's grandfather Julius and his brother took over the business after his father died and this has been the family pattern. Now Jeffrey's cousins and wife are part of Finco Financial Corp and ETI Financial Corp which is insurance premium financing and they are also leaving a path of lies, deceit and rip offs behind them.

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2:30 pm EDT
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Rooms To Go Damaged furniture/bad service

After mos. of searching for the perfect "big girl" bed for our 5 yr old, we decided on a twin/full step bunkbed with a chest of drawers from Rooms To Go Kids. We specified wanting white and pd additional for white. Our salesperson, who I just learned is Store Mgr, mislead us on the color. She showed us other white furniture in the same collection as bunkbed so naturally that was color we were expecting.

After waiting for 1 1/2 wks for delivery, bed was damaged when shipped as well as being damaged by delivery guys. The delivery guys also negligently left sharp furniture tacks that are over 1 inch long attached to chest side of bunkbed which my 5 yr old and 1 yr old found! Thank God they were not hurt! The bed is also not the true white we were expecting, however, is a poor attempt at a whitewash.

Called our salesperson about the problems with damage and color. She then backpeddaled about the color and stated we needed to contact customer serv. for damage. Upon calling cust. serv, I was informed a tech could come out to repair in 1 1/2 wks. I stated unacceptable due to just rec'g bed damaged after paying almost $2000 for the bed. I was then told a whole new piece would be delivered in 1 wk, however, due to all of our trouble the mgr I was speaking to was checking to see what our options were as we can't even paint the bed the true white we want without voiding our warranty. She was supposed to call back. After never rec'g that call, I called twice more and it was decided a whole new bed would be sent and tagged "red alert". The label was supposed to make sure all pieces were thoroughly examined before being shipped.

Our delivery was for yesterday, 7/17/10 between 2pm - 6pm. I rec'd a call Fri, 7/16/10, stating route had grown and so our delivery time had been r/s to between 4pm - 8pm. I told the cust. serv. rep that was unacceptable & my time needed to stay between 2pm -6pm. She said she would have driver call when on his way. I rec'd a call Sat, 7/17/10 at 5:35pm from a rude cust. serv. rep stating driver running late, had just got to town & would be here very soon and way before 8pm. The driver called at 7:20pm stating would be here in 25 min. They showed up at 8pm. After inspecting the steps part of bed, the piece was damaged worse than the one I already have. Obviously I refused delivery! So much for their "RED ALERT" plan!

Let's see how many more times I can be lied to tomorrow since they're closed today! I will never go back to Rooms To Go or RTG Kids and will do everything in my power to educate as many people as possible to stay away from that company. Apparently, they've made enough money that they don't care about quality or customer service!

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2:34 pm EDT

Rooms To Go Purchased a leather sofa, three months later noted a defect in the leather

Purchased a leather sofa, three months later noted a defect in the leather. called rtg, would not replace the chair and ottoman but would send out a repair person. the repair was completed. repair was done on ll/23/03. i called rtg, to get service on the repair that opened up and was told it was out of warranty. at the time of purchase i paid extra for a leather bond and was told this will give me 3 years warranty. they now refuse to repair the chair. i spent over l0, 000 at rtg and was given a complete customer satisfaction as there sales pitch and in a pamphlete they gove me.

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CHACHIRULO
, BG
Jul 09, 2010 2:39 pm EDT

THAT'S OK IT USED TO HAPPEN PEOPLE ALWAYS LIKE TO COMPLAINT ABOUT EVERYTHING.

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CHACHIRULO
, BG
Jul 09, 2010 2:38 pm EDT

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1:28 pm EDT

Rooms To Go Delivery nightmare

We purchased a bedroom set for my daughter on May 15. The delivery was scheduled in two parts because one of the four items was on back order.

We wanted the furniture delivered asap so the first delivery was an "add on" - this meant we had to wait at home from 7a -10p for delivery.My husband stayed home from work and waited. The delivery arrived mid-afternoon, they began setting up before my husband realized that the bed was not the color we ordered. They attempted to set up the trundle bed, but they did not have the wheels/hardware with them. Then they tried to set up the nightstand for which they were one screw short - so they decided to try putting it together without the last screw, resulting in a broken leg and wobbly nightstand.

The company scheduled another delivery of the right bed for two days later -again because it was an "add on" we needed to be home from 7a-10p. When I called RTG about the nightstand, they said that replacing it would be an "exchange" which would require a separate "exchange" delivery -I explained that the delivery people assembled it wrong and broke it, but they would not agree to combine deliveries. I asked about the hardware for the trundle - they said it would arrive in the mail.

The next delivery date arrived, they replaced the bed (not without chipping the paint first). Then the next delivery date arrived for the chest of drawers that was backordered - that went smoothly. Since the hardware for the trundle had arrived in the mail, I asked them if they could assemble the trundle. They told me no - that I would need to request and technical/assembler call and they would assemble it. Really?!

The next day the same delivery folks arrived with the nightstand "exchange". They attempted to assemble the nightstand only this time there was NO hardware. I kept the hardware from the broken nightstand and they requested the additional screw to be sent in the mail - we would need to request an assembler to come out later! By now the delivery people took pity on me and agreed to assemble the trundle, but it turns out that the hardware that RTG sent in the mail had only 4 wheels - we needed 6 and all the screws were too long...so long they would poke through to the mattress! So we needed to order hardware again!

Over the course of the four deliveries there was never any acknowledgement of the time or inconvenience - no attempt made to quickly solve the problem. When I spoke with a customer service manager he indicated that the processes I have described are their protocols period. Why they couldn't combine deliveries or dispatch quickly someone who had the parts and the ability to assemble the furniture was infuriating.

I would never buy from RTG again - partly because of this experience, and and partly because based on the construction of the furniture (my husband ended up assembling the furniture himself - and it just doesn't seem that durable/worth the money we spent).

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9:59 am EDT
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Rooms To Go Cheaply made sofa

This sofa is only 6 months old. We have had problems from the begining. What a piece of cheap furniture? We bought a sofa in November 2009 from Rooms to Go. Within a week, a repairman was out fixing the thing. He put an additional leg on the sofa and refilled the cushions. We told him that it made noices when someone sat. He told us that It happens and It should stop in time.

Thanksgiving, Christmas, New Year's, illness, travel, then, we were able to call, again. We told them that it continues to squeak, the cushions are flat, the stuffing on the arm is so thin that the board is coming through and a leg came off.

The repairman just left. The leg was installed in another spot on the frame because the particle board had a hole from the screw and it was too big to reinstall it in the same location. He also told us that he couldn't fix the rest because it would take two to three hours that he did not have. He would have to take the entire back and arm off to see the problem. The repairman would contact Customer Service and explain the situation. We'll see what happens.

What a mess? We'll never buy from Rooms to Go, again.

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David_RTG
Seffner, US
Jun 03, 2010 11:55 am EDT

I’m sorry to hear about your experience. I see that you have spoken with our service department and if there is anything that I can do to further help you, please email me at tellus@roomstogo.com.

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12:13 am EDT
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Rooms To Go Lying salesmen

Run, do not stop at rooms to go, frisco texas,... Manager is unavailable,... Working on delivery truck !

Yes, this store manager is a mechanic who is often 'busy' worki ng on delivery truck.

Customer service says most problems are a 'store' issue,... Call the store ! ! Rooms to go is definately problems to come. And run from salesman ' nick',... He will lie thru teeth, or phone lines.

This store is terrible, go to ashleys across the parking lot...

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Update by NoLink
Jun 23, 2010 10:44 pm EDT

Rooms to go -------- Frisco Tx. is a joke; with a wimp of a manager who has his assistants lie for him, ...like ' he`s working on the delivery truck ' ...what a gaff !

Just like the trolls here who have no life !

Update by NoLink
Jun 17, 2010 9:41 am EDT

No, your a troll and have no reason to be commenting on this 'documented' (You get paperwork when you buy furniture ) complaint.

You are tied to rooms to go, or you have a psych problem, ..Why are you here ?

Update by NoLink
Jun 16, 2010 10:21 pm EDT

So you guys are trolls who have no real interest in consumer complaints and warnings ?

Get a friggin life ! !

Update by NoLink
Jun 16, 2010 11:19 am EDT

stealth you and dawn are somehow tied to rooms to go, right? Salesman substituted a item for us and then upon delivery he lied and said he didn`t. Then manager unavailable, ...very easy to understand complaint. dawn cannot comprehend so i repeat ! We are talking about furniture not grass !

RUN do not STOP at rooms to go ------Frisco Texas. ! !

Update by NoLink
Jun 15, 2010 10:06 pm EDT

The salesman lied and the manager did not want to talk about it. We were never given a time when he would be available. OK dawniette ? If you don`t see the 'complaint', then you are not paying attention. They lied

Run; do not walk from rooms to go Frisco Tx. Customer service says call the store, yeah right.

Stealth pilot apparently does not understand lying, or works for rooms to go ? Yes

Update by NoLink
Jun 13, 2010 9:09 am EDT

A 'valid' issue ? Are you nuts ? The manager was unavailable because he was working on delivery truck ! ! NO

The manager was not working on the delivery truck, ...duh. They offered no time that he would be available either.

Salesman substituted an item in a package purchase, and then lied and said he didn`t. Then manager unavailable to discuss.

RUN from, ...' Rooms to Problems to Go' in Frisco Tx.

Update by NoLink
May 19, 2010 8:24 am EDT

What is your 'exact' issue ? rooms to go sucks ! The store 'manager' does not work on the delivery truck, ...They were lying, ...duh !

I know a lot of things as well and have numerous skills, that has nothing to do with the manager doing the managers job and helping customer issues. If they cannot afford delivery truck repairs, they need to get out of the business !

Now again, what is your ' issue' ? ? Run do not stop @ rooms to go Frisco ! They suck.

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M Martinez
San Antonio, US
Aug 14, 2010 7:22 pm EDT
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If I would have done my homework first I would have never ever ever bought a bedroom set from ROOMS TO GO. They delivered the bedroom set incomplete, called customer service to check on the status of the pieces missing and they assure me that the pieces would be overnighted. Of course I didn't received them. I could go on and on but I don't see how this will help me. At this time I am still waiting for someone to come and put my bed together. If you want to avoid headaches stay away from ROOMS TO GO. I thought that speaking to a manager would help but I was so wrong. As a matter of fact all he is good for is for excuses.

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Ling Chi
, US
Jun 17, 2010 12:35 pm EDT
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I farted in this thread.

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11:32 am EDT
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Rooms To Go Poor furniture quality

I have had my livingroom set now for little over a month and the cushions are already "flat". This is so unbelievable for furniture that is so expensive. I honestly wish I had kept my 7 yr. old couch I practically gave away because the cushions on it weren't nearly as worn in those 7 yrs. as these are in a month. It's just unreal! I agree to the question as to whether Cindy Crawford knows of all the complaints because I would like to get my money back and I still have to pay for this crap! If there is a way to blog on this will someone please start it because that may be our only way to get word to Cindy to get her name off this stuff. She's gotten her money already. I just wish I could take this junk and block their doors with it everyday when they have to go to work. Of course that would be harrassment on my part, but they can get away with collecting money for furniture my 6 and 8 yr. old grandaughters could have made. I have already made a promise to myself that I will never buy anything from Rooms to Go again and will spread word to as many people as possible to stay clear of their cheaply made furniture they don't guarantee. WHAT A RIPOFF!

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henrietta king
Rockford, US
May 13, 2010 9:44 am EDT

i recently brought a leather sectional by ashley from homechoice store here in rockford illinois. i have had the sectional for 6 months and the cushions are beginning to sagg, i have notified the store and they have been out to look at the sofa which i believe is a factory defect. i have been told that they will pick the cushions up on Monday or Tuesday of next week and sent to get restuffed, i no i have been ripped off because i, m paying over $2500.00 for a sofa that i know will look like crap in the next few months. i have always loved ashley furniture but i won't purchase from them again.

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David_RTG
Seffner, US
May 12, 2010 12:53 pm EDT

I’m sorry to hear about the troubles that you have had with your living room set. I would like to hear more about your experience. If possible, please email us at tellus@roomstogo.com.

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7:45 am EDT

Rooms To Go Sent out to our home 8 times broken furniture

Horrible experience from Rooms To Go in Montgomery Alabama. I purchased the top of the line leather den furniture at this store in Jan. 2010. Since the first day of delivery, I received broken end tables and a damaged recliner. RTG has been out to my home 8 times to continue to bring out more damaged furniture. Finally on the 8th time of delivery and two months later I was able to get RTG to come out and pick up their over priced and damaged goods. I would never ever step foot in another store such as this. Poor management on all levels. No customer appreciation what so ever.

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Jeff Koryciak
Sorrento, US
May 03, 2012 3:47 am EDT
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It may be top of the line for RTG but their quality is cheap- thats why it dosen't cost like the other quality furniture stores. We bought a couch/loveseat from RTG and within 4 months it was breaking down-- They restuffed it 2 times-- still the same-- we gave up and won't buy from them again-- I guess you get what you pay for..Also our credit account was breeched through a RTG in another state that we never been to. Disputing it right now..

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3:09 pm EST
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Rooms To Go Delivery hassles

I purchased a set of furniture for my daughter - a bed, drawers, bedside table and tv package. The salesman got all of the furniture entered in and totaled up and then told me that the bed was on backorder and it might take 'a little longer' to deliver. I said OK he rang up the total. I paid in full. Then he scheduled the delivery - more than a MONTH later. My daughter was very disappointed - the bed was her favorite part of the set. But it was already rung up so we scheduled it.
I must've put in the wrong time frame in my calendar because when Rooms To Go called to confirm they had evening and I had put morning into my calendar.
I called to change the delivery time. First she acted annoyed that I was changing it and then she tried to pressure me into changing my plans to take the delivery ! Rude. Then she informed me that she could 'stop' the delivery but I would have to call BACK after 48 HOURS to reschedule. I asked her why and she mumbled something about 'open inventory' policy and how they had already loaded the truck (this was 2 days before the delivery mind you..so i'm sure that's a bunch of crap) and how they would have to unload it and i couldn't reschedule until all that happened. She also added that because this is a popular bed it might be another TWO MONTHS before they will be able to deliver again.
I let her know that she already had my money for the bed and I couldn't even get the TV until after the bed was delivered and told her that I was very unhappy. She acted annoyed again and said she was sorry in a tone that was anything but. I'm stuck now. I can't take delivery Saturday so I'm screwed. Rooms to Go Kids has TERRIBLE customer service and RIDICULOUS delivery policies and I will NEVER buy furniture from them again.
I'm sure that if I told them they would have to wait 3 months for the money they wouldn't think that was reasonable. How can they think that me waiting 3 months for the furniture I've already paid for is reasonable?

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Rooms To Go Rude employees

I went in last Sunday and purchased over 3000 dollars of furniture at the brookshire tx location I wasn't told by salesman the criteria of the express delivery so today when I completed my order I was told by office manager I was not going to have my furniture delivered for another week I asked they make an exception because of not being told correct information and michelle said she couldn't help me I asked for her manager and then spoke to a cliff he asked me if I wanted my refund but they couldn't change the delivery date for me ...both cliff and michelle were very rude and did not apply to their customer satisfaction policy I spend money with rooms to go often and have never had this problem I will take care of this issue with the upper management with no doubt!

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Rooms To Go It is simply defective fabric

Rooms To Go at Baybrook Mall has replaced my living room set three times because of defective fabric. I explained in detail to them that because of the small size of my person, most couches are too deep and my feet do not touch the floor. When I finally found this set I was delighted with it's comfort, and it also fits well in the limited size of my room. I had shopped all stores in the Houston/Galveston area because of my requirements regarding this furniture. Rooms To Go only guarantees a refund if you request one within 48 hours. They say that I can exchange this room for another of equal value, however; they do not have one that meets my needs. The fabric begins to show "splotches" after a few weeks, not within the 48 Hour window. I have been dealing with this issue and exchange policy for over 6 months now and cannot resolve this problem even after speaking with the store representative yesterday. I do not want to keep furniture in my home that is an embarrassment to me in that the fabric looks as though there are stains on it, with new "stains" appearing every week. I paid their charges to have their faabric protection applied; however, these spots are not due to spills of any kind. It is simply defective fabric tht they should not be selling to unsuspecting consumers.

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Rooms To Go Don't honor what they say

Saturday morning I went to rooms to go and I decided to buy a livingroom set with a verbal agreement to hold my check till wednesday thats when my 401k check was going to reflect in my account the lady in the office with the name of erika agreed and said yes we will hold your check till wednesday but this will extend the time to when the furniture can be picked up. Obviously that was ok with me as long as they hold the check till wednesday. As a big chain I believed that I could trust this company to honor the hold. To my surprise they deposit the check the next business day and resulted with 2 overdraft fees of $35. The overdraft fees aren't that much money I understand what upset me is that they didn't honor what we agreed on. I spoke with the manager thinking this was going to be a professional conversation and I was totally wrong this was a very unpleasant one. The manager was very rude and we asked him to refund our money and he didn't want to. He mentioned that after 48 hours he couldn't refund the money. Behind the receipt it states that you can get your 100% refund within 48 hours after that you can only get 80%. Guess what? He wouldn't refund the 80% neither. I was very upset - they don't honor what they say and they don't accept their errors. As a manager I would just apologize and refund the overdraft fees of $70 and maintain a happy customer. But they didn't want to accept their error and he was just talking of how it was against the law writing a check with no funds. Affortunately I had funds this is the reason it was paid so no I didn't break the law! But I was waiting for my 401k check to reflect in my account this is the reason I asked to hold it and they gladly accepted. My bank did pay rooms to go but when over the limit so there goes the first overdraft fee I put gas thinking I had money in my account there goes the second overdraft fee. Just because they didn't hold my check for wednesday. As I was complaining erika the lady that agreed to hold the check was seating behind the desk and was hearing out conversation. She never stood up to apologize and admit that she made a mistake in sending that check. The manager was the only one raising his voice saying that they don't hold and that what i'm saying is a lie! Again she never stood up to apologize she was hiding behind the desk! They don't care about customers rooms to go has poor customer service - all they care is about making money and once they make a sell they don't care about the customer. I have the right to get at least my 80% refund. As a unsatisfied customer they don't deserve to keep my money that I work very hard to obtain. My advice to others go to another furniture store that have better customer service and love keeping their customers happy.

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Overdraft fees and they don't want to refund my money that legally I deserve to have. Behind the recipt it states clearly that i'm entitled to at least my 80% after the 48 hour period. Rtg don't want to refund me back!

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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