Re/Max
reviews and complaints

Lets just say that this year has been an “eye” opener. We are a small company that has been printing real estate folders for years. The products we print are our own products with all rights reserved and copyright. We are not a fortune 500 company by no means, just a small company offering their service and products to real estate agents (who love our product). We secure reference letters from Realtors as well to back up our claim. It started this past december 2010 or so, when a advertiser of our company decided that because we didnt deliver our product on time ( due to other advertising delays), that we are a SCAM and he should defame us on the internet where all can see.

He did. He is a small time painter in Edmonton Alberta Canada who decided to slander our company on line. He since had our attorney force him legally to remove the site of which we have copies upon copies and handed them out to people. Why you ask? Because on this slandering website there was a comment made by a Re/Max Western Canada Senior Executive stating in confidence to this advertiser ” what can we do to get her out of business, we have to find a way” comment there abouts. We were shocked.

Here we have letters by realtors loving our product for years, a letter from our city Real Estate Board President supporting and authorizing his acknowledgement of our company, only to find that because we have a product that Re/Max does not own and legally cannot use, they are trying everything in their power to put us out of business. We questioned this Re/Max Western Canada Executive by email, and he responded ” we are not trying to put you out of business” to defend his position and reputation, meanwhile, today is April 20 2011, and for every other customer who is wanting to advertise with our community program which serves realtors, our customers call Re/Max to ” find out if we are legitimate” and they are being told flat out ” not to use our service” and the newest conspiracy in the works ” they are ruining our reputation”.

So, our little business that is doing nothing wrong, is an ethical business, is being run out of business by a Company that loathes themselves as a very “community” and “customer friendly” company. They are trying everything in their power to shut us down. The documentation we have, and the mass calls we are receiving supporting us with the knowledge of what Re/Max Western Canada is doing has got to be the lowest thing from such a large company, only because they do not own our product. And our small business is a scam? Thank God several people have copies of our documentation, lawyer letters, etc…people are very supportive of us.

We have our attorney looking into this who just shakes his head, many people are opening their eyes starting to see just what great lengths and how low a huge company can go to bully someone. Our local Real Estate President has now also turned against us.Of course it is understandable since his job is also affected . What a sad story indeed. Do you know the saddest thing, there are realtors who are even silently supporting us, because they cannot vocalize or they would lose their job.

Chelsea Nevius of Remax 200 in Orlando Florida was presented an offer in which at the time no other offers happened to be pending she delayed the offer time to the time the contract expired and instantly took our offer and shopped it, … to out bid us. Let me state this was an all cash offer she apologized for failure to open her email to see that the offer was presented to her two days prior. Apologizing in my mind on never checking her email in box was proof enough that she is not a aggressive agent who is representing her buyers. She took way to long and in the process made excuses on why the seller had not received it which we as buyers find hard to believe with technology today, and instantly being able to receive, send, and forward contracts. Chelsea seems to us as buyers that she is looking out for her own pocket book not her sellers or they would have had the offer within hours and is not looking out for the buyers since her main goal is to best represent sellers who she has a binding listing agreement with. WE STRONGLY RECOMMEND that anyone BUYING OR SELING A HOME IN THE ORLANDO AREA WOULD NOT DO BUSINESS WITH CHELSEA NEVIUS REALTOR BROKER ASSOCIATE IN ORLANDO WITH REMAX 200 ORLANDO. THEY ARE ONLY LOOKING OUT OR THEMSELVES AND THEIR OWN POCKETS OF CASH. ITS CALLED GREED.

In a hot selling market, I got the short end of the stick when I decided to list my home with Edith Chan. She seemingly looked professional, sporting a mercedez, that for my naive self seemed a sign of success. She made promises of potential and the hopes of many offers. I decided to see what this lady does on a random visit to a showing on Sunday. Thats where I found the potential buyer at my door without an agent. They continued to ask me who I am and so on. I being very eager to sell continued my path to show the home. An hour later the buyers left and I locked up and left. Furious with this scenario I called my agent and expressed my concern to hear of nothing but excuses in return. This back and forth situation went on for nine months. The last month I decided to just forget the whole thing and rent the home. She refused to return the keys and walked in on my tennants and asked them to leave the premises for showings. I called this lady one last time to be hung up on and made another promise to drop off the keys sometime soon. I just wanted to have you the sellers read this experience and remember DO NOT LIST with EDITH CHAN. she does not deliver and is extremely rude and unprofessional.

This realtor told people the wrong price than what it was listed, took AWFUL pictures that are still floating around cyberspace of the street sideways from when she dropped her camera, and a corner of our previous home 4 different ways! It was almost comical how bad these pictures were. Then when I took the pics myself and emailed them to her, she STILL didn’t load them right! She also had the price wrong on her website and even told me once that it was time to lower it to the price it had already been for two weeks! When I advised her that it was already at that price she said, well I will have to update my file then, oops. SO FRUSTRATING! Could not wait to get out of a contract with her. She was not helpful and hooked you in with this silly 30 day guarantee.

Remax Condo Plus has the worst agents. I was trying to find a new home in Toronto, I just moved into the country so was not very familiar with real estate agencies. I found Remax Condo Plus online, and figured it was pretty big company here in Toronto. I found some apartment listings online and rang up the Remax Condo Plus’s agent, none of them replied any phone calls or emails. One agent, Marc Neim, called back one and a half week later, and promised to keep in touch with more information about the places that I was interested. Though, he did nothing to follow up, I tried calling him and left messages. It was another week later that he called back, it was extremely difficult to schedule a house viewing with him. He is extremely unapproachable, refused to work outside office hours and was rude on email. I work Monday to Friday, 9-5, it was difficult to schedule a meeting on weekday as he consistently insisted. He finally agreed to meet on weekend, however canceled the appointment a day before. Thanks to that, I met another agent from a different company, she is definitely a professional. Marc made everything difficult for client, I never thought searching for places would be that hard. As a real estate agent/broker, his rude, unapproachable, and unorganized behavior is very unprofessional. I’m not sure whether I was just unlucky to meet him, or if the Remax Condo Plus does not have very helpful agents, either way I would not recommend this company. There are many other real estates agency that is far more professional and helpful in stressful situation like this in Toronto.

I am currently renting a home through Remax and I cannot wait until we can get out of our lease. I will never rent through them again. They were very nice and appeared caring in the beginning, however, ever since we moved in they are holding us responsible for things we are not liable for. The prior tenants did not take very good care of the home and when we were moving in Remax said they would take care of the damages. We have been in this home for 6 1/2 months and have constantly put in maintenance tickets to maintain the home - we want to be good tenants. When we moved in the lawn was poorly cared for and needed a lot of fixing - we were under the impression that Remax would care for it since the damage was done before we moved in. Nope, instead they come and tear up our lawn, put down sod and then send us a big fat bill for it all. This was all done withOUT our authorization. A light outside the home did not work when we moved in so we put in a maintenance ticket. A gentleman came to fix it - turned out it was just a dead light bulb. So, I gave him a bulb I already had and he changed it. Soon after we got a bill for $100 for changing the bulb, are you kidding me! Not to mention our garbage disposal died and we have to replace it under our lease terms - you would think ALL appliances would be taken care of. During love bug season we had hundreds (and I am not exaggerating) of love bugs come inside our home through our sliding glass door due to poor rubber seals around the door. Remax said we should expect a few love bugs in the home and there is nothing they can do about it. I can handle a few love bugs here and there but to spend over 2 hours cleaning up hundreds of dead love bugs in my home and taping a huge sheet around the door to prevent more from coming in is unacceptable. I am so disappointed with the lack of care and concern from Remax and once again, I cannot wait to move out! Save yourself the grief and rent through anybody but Remax.

REMAX: Bruce Shell / MIBOR Scam

Bruce Shell is listed as a member of the Board of Directors with the Indiana Association of Realtors. In addition, Bruce is a member of MIBOR. Recently, I filed a complaint with Bruce Shell and the Metropolitan Indianapolis Board of Realtors regarding Scott Veerkamp. My complaint included documentation of Predatory Lending as defined by the National Association of Realtors and the Center for Responsible Lending.

Unfortunately, Bruce Shell refuses to respond to my complaint. Therefore, I am asking the following question to members of the Metropolitan Indianapolis Board of Realtors: Is it possible for someone from MIBOR to explain how Predatory Lending "protects and promotes the interest of the client?"

Here are the details of my complaint...

In doing some research on the Code of Ethics, I found the following information listed on the Metropolitan Indianapolis Board of Realtors website:

1. "REALTORS shall be careful at all times to present a true picture in their advertising and their representations to the public." 2. "The Code of Ethics is a promise to the public that when dealing with a real estate agent who is a REALTOR, they can expect honest and ethical treatment in all transaction- related matters." 3. "Only REALTORS pledge to abide by the Code of Ethics, and only REALTORS are held accountable for their ethical behavior."

Previously, I provided documentation of Loan Steering on behalf of Scott Veerkamp and his organization. MIBOR was informed that Scott was receiving "kickbacks" on Predatory Loans. To my knowledge, MIBOR did nothing to prevent Scott from preying on the public with Yield Spread Premium. Here are 2 examples of Predatory Lending with YSP and junk fees from Scott Veerkamp...

Loan 1: (Property value $150, 000) A. $4, 799 yield spread premium B. $500 processing fee C. $250 document preparation fee D. $50 courier fee E. $35 electronic filing fee F. $425 administration fee (lender fee)

Loan 2: (Property value $120, 000) A. $1, 440 yield spread premium B. $960 application fee C. $1, 920 in "discount points" (paid to Scott Veerkamp) D. $409 administration fee (lender fee) E. $150 underwriting fee (lender fee)

In addition to the loan documentation, please take time to review items 1-8 in the information listed below. I would appreciate a written response from the Metropolitan Indianapolis Board of Realtors regarding this information.

Items 1-4 in group A: 1. Please explain how a $4, 799 Yield Spread Premium "protects and promotes the interest of the client." 2. Please provide documentation that shows how Scott "protected and promoted the interest of his client" when he attempted to sell a $120, 000 property on a land contract with a "due on sale clause." 3. Please explain how Scott honored his fiduciary responsibility with his client when he made approximately $26, 000 on a $120, 000 property listed with REMAX Central in his own neighborhood. 4. Please provide documentation that shows how Scott "did his very best" when you refused to conduct an open house on a property located "one block down the street" from the house he was living in.

Items 5-8 in group B: 5. Please ask Scott to explain why he removed my property from the multiple listing service after I filed my complaint with MIBOR. A. How was I supposed to sell this property when Scott refused to drive (one block) conduct an open house? B. How was I supposed to sell this property when Scott removed it from the MLS? 6. The National Association of Mortgage Brokers stated it is not necessary to pay an application fee. Please explain how a $960 application fee "protects and promotes the interest of the client." 7. NAMB says processing fees are a violation of their code of ethics because "they're generally not related to any actual service performed by a broker." Please explain how a $500 processing fee "protects and promotes the interest of the client." 8. Scott ran an advertisement in Christian Phone Book with the following statement: "We will do our very best to help you get the lowest possible interest rates at the lowest possible price." A. Please provide documentation that explains how a $4, 799 Yield Spread Premium represents "the lowest possible interest rate." B. Likewise, please explain how a $960 application fee represents "the lowest possible price."

Response: MIBOR knows Predatory Lending represents the extreme opposite of "protecting and promoting the interest of the client." Therefore, they are unable to provide a response that has merit.

Jim Bruggenschmidt

NAR: Predatory Lending Information
http://www.zimbio.com/Exposing+Scams/articles/15VN_4Q6HLA/NAR+Predatory+Lending+Information

Center for Responsible Lending: Seven Signs of Predatory Lending
http://www.zimbio.com/Exposing+Scams/articles/AKevJQHWOKO/Center+Responsible+Lending+Seven+Signs+Predatory

Center For Responsible Lending: YSP document...
http://www.responsiblelending.org/mortgage-lending/research-analysis/ib-ysp-110507-final.pdf

CRL and Equity Theft:
http://www.responsiblelending.org/mortgage-lending/tools-resources/ib011-YSP_Equity_Theft-0604.pdf

Jeff Merkley and Yield Spread Premium:
http://merkley.senate.gov/newsroom/press/release/?id=A09C6A80-537A-4EB1-83C5-31925F046B6F

Warning letter to Scott Veerkamp:
http://jmb27.posterous.com/warning-letter-to-scott-veerkamp-from-the-off

Scott refuses to drive (one block) to conduct an open house:
http://jmb27.posterous.com/scott-veerkamp-refuses-to-conduct-an-open-hou

Scott Veerkamp owes money:
http://jmb27.posterous.com/excessive-interest-rates

I was going to purchase a house in Virginia Beach. The house is a foreclosure with new carpet. Upon completion of the home inspection general items like rotted wood around the rear door was noted, the termite inspector also noted active termites in the garage. We negotiated with the bank to have the door replaced and other items corrected. The contractor started on the repairs. Upon removal of the carpet and baseboard, more termite damage not previously noted was found on the floor, stud, and wall. We wanted a release from this contract as we felt the house had further damage that had been covered up. The seller is telling us no, that they will repair the newly discovered damage and go forward to closing. The repairs are now over $10K for the known damages. The ReMax Alliance agent (seller) is threatening my agent of going to closing without me and also stating that we will pay the difference on the house if it sells for less. The VA Lenders pamphlet 26-7, chapter 12 states the minimum property requirements that must be met, section 12.06, http://www.benefits.va.gov/warms/pam26_7.asp. We feel that HSBC and the agent are trying to strong arm us into buying a house that has extensive damages not noted when we signed at first.

REMAX: Lisa Batts / MIBOR Scam

I filed a complaint with Lisa Batts when Scott Veerkamp was associated with the REMAX organization. My complaint included documentation of Predatory Lending as defined by the National Association of Realtors and the Center for Responsible Lending.

To my knowledge, the Metropolitan Indianapolis Board of Realtors did nothing to prevent Scott Veerkamp from preying on the public with Yield Spread Premium. Here is an important question MIBOR has never answered regarding Scott Veerkamp: Is it possible for the members of MIBOR to explain how Predatory Lending "protects and promotes the interest of the client?"

REMAX, Lisa Batts, and the Metropolitan Indianapolis Board of Realtors showed little concern that Scott Veerkamp was misrepresenting the public. At the time of my complaint, they were unable to provide documentation that Scott had stopped preying on consumers with deceptive lending tactics.

In doing some research on the Code of Ethics, I found the following information listed on the Metropolitan Indianapolis Board of Realtors website:

1. "REALTORS shall be careful at all times to present a true picture in their advertising and their representations to the public." 2. "The Code of Ethics is a promise to the public that when dealing with a real estate agent who is a REALTOR, they can expect honest and ethical treatment in all transaction- related matters." 3. "Only REALTORS pledge to abide by the Code of Ethics, and only REALTORS are held accountable for their ethical behavior."

Here is an example of Scott Veerkamp's deception with Predatory Lending tactics: "You can trust our Realtors to always keep your interest first and foremost."

Loan 1: (Property value $150, 000) A. $4, 799 yield spread premium B. $500 processing fee C. $250 document preparation fee D. $50 courier fee E. $35 electronic filing fee F. $425 administration fee (lender fee)

Loan 2: (Property value $120, 000) A. $1, 440 yield spread premium B. $960 application fee C. $1, 920 in "discount points" (paid to Scott Veerkamp) D. $409 administration fee (lender fee) E. $150 underwriting fee (lender fee)

NAR: Predatory Lending Information
http://www.zimbio.com/Exposing+Scams/articles/15VN_4Q6HLA/NAR+Predatory+Lending+Information

Center for Responsible Lending: Seven Signs of Predatory Lending
http://www.zimbio.com/Exposing+Scams/articles/AKevJQHWOKO/Center+Responsible+Lending+Seven+Signs+Predatory

Center For Responsible Lending: YSP document...
http://www.responsiblelending.org/mortgage-lending/research-analysis/ib-ysp-110507-final.pdf

CRL and Equity Theft:
http://www.responsiblelending.org/mortgage-lending/tools-resources/ib011-YSP_Equity_Theft-0604.pdf

Jeff Merkley and Yield Spread Premium:
http://merkley.senate.gov/newsroom/press/release/?id=A09C6A80-537A-4EB1-83C5-31925F046B6F

Warning letter to Scott Veerkamp:
http://jmb27.posterous.com/warning-letter-to-scott-veerkamp-from-the-off

Scott refuses to drive (one block) to conduct an open house:
http://jmb27.posterous.com/scott-veerkamp-refuses-to-conduct-an-open-hou

Scott Veerkamp owes money:
http://jmb27.posterous.com/excessive-interest-rates

6eREMAX: Jimmy Dulin / MIBOR Scam

I filed a complaint with Jimmy Dulin when Scott Veerkamp was associated with the REMAX organization. My complaint included documentation of Predatory Lending as defined by the National Association of Realtors and the Center for Responsible Lending.

To my knowledge, Jimmy Dulin and the Metropolitan Indianapolis Board of Realtors did nothing to prevent Scott Veerkamp from preying on the public with Yield Spread Premium. Here is an important question MIBOR has never answered regarding Scott Veerkamp: Is it possible for the members of MIBOR to explain how Predatory Lending "protects and promotes the interest of the client?"

REMAX, Jimmy Dulin, and the Metropolitan Indianapolis Board of Realtors showed little concern that Scott Veerkamp was misrepresenting the public. At the time of my complaint, they were unable to provide documentation that Scott had stopped preying on consumers with deceptive lending tactics.

In doing some research on the Code of Ethics, I found the following information listed on the Metropolitan Indianapolis Board of Realtors website:

1. "REALTORS shall be careful at all times to present a true picture in their advertising and their representations to the public." 2. "The Code of Ethics is a promise to the public that when dealing with a real estate agent who is a REALTOR, they can expect honest and ethical treatment in all transaction- related matters." 3. "Only REALTORS pledge to abide by the Code of Ethics, and only REALTORS are held accountable for their ethical behavior."

Here is an example of Scott Veerkamp's deception with Predatory Lending tactics: "You can trust our Realtors to always keep your interest first and foremost."

Loan 1: (Property value $150, 000) A. $4, 799 yield spread premium B. $500 processing fee C. $250 document preparation fee D. $50 courier fee E. $35 electronic filing fee F. $425 administration fee (lender fee)

Loan 2: (Property value $120, 000) A. $1, 440 yield spread premium B. $960 application fee C. $1, 920 in "discount points" (paid to Scott Veerkamp) D. $409 administration fee (lender fee) E. $150 underwriting fee (lender fee)

NAR: Predatory Lending Information
http://www.zimbio.com/Exposing+Scams/articles/15VN_4Q6HLA/NAR+Predatory+Lending+Information

Center for Responsible Lending: Seven Signs of Predatory Lending
http://www.zimbio.com/Exposing+Scams/articles/AKevJQHWOKO/Center+Responsible+Lending+Seven+Signs+Predatory

Center For Responsible Lending: YSP document...
http://www.responsiblelending.org/mortgage-lending/research-analysis/ib-ysp-110507-final.pdf

CRL and Equity Theft:
http://www.responsiblelending.org/mortgage-lending/tools-resources/ib011-YSP_Equity_Theft-0604.pdf

Jeff Merkley and Yield Spread Premium:
http://merkley.senate.gov/newsroom/press/release/?id=A09C6A80-537A-4EB1-83C5-31925F046B6F

Warning letter to Scott Veerkamp:
http://jmb27.posterous.com/warning-letter-to-scott-veerkamp-from-the-off

Scott refuses to drive (one block) to conduct an open house:
http://jmb27.posterous.com/scott-veerkamp-refuses-to-conduct-an-open-hou

Scott Veerkamp owes money:
http://jmb27.posterous.com/excessive-interest-rates

I just want to take a minute to comment on the custemer service I received from sales associate, Burt Natoli. I have called this agent to inquire regarding an available location for lease. This agent not only did not answer any of my questions, he was very unprofessional and rude. He started asking about the type of business I want to invest in at the location and then without knowing anything about me or my situation started rudely laughing at my inquiry and told me to call him back in the morning. I am a professional and could not believe of how rude this man was. He had no customer service skill and can not believe that anyone with such poor skills would still have a job especially in such company as remax . It is a real shame that such people represent this company. I don't think he realizes that there is a lot of real estate associates looking for work these days and that I will gladly take my business someplace else.

Mike Donia is a veteran Toronto Remax Agent. After reading the "Millionaire Tenant "article and doing some research. I am curious as to why his name was not in the article. People should understand that a lot of foreigners are subject to savvy business persons who know the system. The unlawful eviction of a fully paid tenant is horrendous, not to mention it being done in a country such as Canada. I am very disappointed to see online attacks against Mr. Joseph, clearly set-up to cloud the real facts. Mike Donia, Greg Gilmour and Nikola Kerkez robbed him. Thats the truth.

ReMax of Valencia a real estate company is now the home of broker Susan Kline who previously worked for Prudential California Realty. Susan Kline has been sued for fraud, negligence, violation of civil codes protecting tenants and more when she was the property manager working for One West Bank/IndyMac Mortgage Services, Inc. and Detusche Bank National Trust Co.

The case involved illegal eviction attempts by the parties along with illegal actions perpetrated by Field Asset Services of Austin, Texas and Monster Mowers of Lancaster, CA, a trash out service company owned by Matthew Jay Cohick. Visit http://onewestbankfraud.com for more information on this story and many more outlining the illegal actions mortgage services are taking against American citizens.

The real-estate industry is no longer only battling with the Competition Bureau. It is now fighting amongst itself, with one of the country’s largest firms starting a campaign against part-time agents.

Michael Polzler, head of Re/Max Ontario-Atlantic Canada, launched a new offensive this week with an advertising blitz in the greater Toronto area that says: “Warning! Don’t use a part-time agent.”

The campaign follows a letter Mr. Polzler paid to have printed in The Real Estate Magazine, an industry publication. In the letter, he declares it’s time to “take back the industry” and calls for the creation of new requirements for agents such as increased education, a one-year apprenticeship program and a referral program that would allow inactive realtors to transfer clientele to full-time professionals for a fee.

“I don’t believe part-time agents can do the job, ” he said in an interview. “Many consumers use part-time agents without ever knowing it. If an agent doesn’t do at least one deal per quarter, they are not active in the business, excluding the obvious people like managers.

“Someone who has a non-real-estate, full-time job should not be allowed to handle the largest financial transaction most people make in their lifetime. You have taxi drivers with real-estate licences and that’s not cool, ” Mr. Polzler said.

Re/Max Ontario-Atlantic Canada’s campaign for more professionalism in the industry comes as the Canadian Real Estate Association (CREA) continues a legal battle with the Competition Bureau.

The government watchdog has launched a complaint with the Competition Tribunal over what it says are anti-competitive practices. The case revolves around the Multiple Listing Service system owned by CREA and responsible for about 90% of the transactions in Canada.

Last week, CREA passed new rules that will allow consumers to decide how much they use an agent on a deal and allow them to conduct parts of a transaction without using an agent at all. But the case is still proceeding because the bureau maintains the new MLS rules can be changed by the local boards or CREA itself.

Phil Soper, chief executive of Brookfield Real Estate Services, which operates Royal LePage and La Capitale, wondered whether Re/Max’s proposals would further antagonize the bureau.

“It flies in the face in the face of concerns about competition. We are an industry that is full of diversity. There are many models in which our profession is practiced. To state that lower fee-charging realtors who adopt a different model have no place is similar to saying only high-priced lawyers should exist. You can’t say people shouldn’t have the opportunity to hire somebody who is less experienced.”

Some in the industry suggest Mr. Polzler’s proposed business model is an attempt to squeeze out smaller agents as well as being a marketing campaign for full-service brokers. The industry faces consolidation in anticipation of CREA’s new rules.

But Mr. Polzler says he’s been talking about non-producing agents for a year. He gives the example of Toronto, where 20% of realtors with the Toronto Real Estate Board didn’t complete a deal in 2009. Some brokerages have 70% of agents doing less than a deal a quarter, he added.

“Nobody is suggesting these people not be licenced, ” said Mr. Polzler. Part-timers could stay in the industry, but on the referral basis, he suggested.

Don Lawby, chief executive of Century 21 Canada, conceded the numbers of agents in Canada does look odd on the surface. There are 98, 000 agents or about one agent for every 336 people, including children and people who aren’t home buyers.

“There are some people who get a licence and just elect to keep it active without practicing, ” Mr. Lawby said, adding the qualification for being a realtor should be having a licence and knowledge about the market.

“That could include part-time people, ” said Mr. Lawby. “I’m sure there are part-time people who perform in a better fashion than some full-time people.”

Since there is no way to remove my complaint from this website...I am formally withdrawling my complaint. After speaking again with the realtor, she apparently was not aware of the situation. She had'nt been to the house in a few months, and it was'nt her that did that. Someone else must have done it. Regardless, my advise to anyone would be...don't ever try to sell a house you live 800 miles away from! Too much stress

I hired a realtor to sell my 2 inherited homes in MI ( I live in Illinois). After receiving a picture of 2 eyehooks holding a lockbox( with NO keys in it)--as the only thing ' securing' my home, I called the realtor and asked her what happened to my 2 GOOD EXPENSIVE padlocks I had put on the door!? She got extremely flustered and ' could'nt remember' anything about it except that she could'nt get in the house and does'nt know where my locks are! Well, I had someone go in, with very little pressure on her ' eye hooks', to pull them out of the outer frame--and the door opened! And there lay my 2 locks. STILL locked, with part of the wood from the door frame STILL ATTACHED! And the old lockbox lying there broken open. She apparantely Kicked the door in--destroying the inner door frame! I had to pay someone to replace the door frame AND door! Then.. the other house... she sent the clients ALONE to the property to look at the house--giving them the code to the lockbox..the neighbors watched them. I sent someone over there to check on the house, and the lockbox was open, keys on the ground, door left open etc... and all the copper piping in the basement was gone! This woman should be stripped of her license! I'm so fed up I don't know what to do!

ReMax of Valencia real estate company is now the home of broker Susan Kline who previously worked for Prudential California Realty. Susan Kline has been sued for fraud, negligence, violation of civil codes protecting tenants and more when she was the property manager working for OneWest Bank/IndyMac Mortgage Services, Inc. and Detusche Bank National Trust Co. The case involved illegal eviction attempts by the parties along with illegal actions perpetrated by Field Asset Services of Austin, Texas and Monster Mowers of Lancaster, CA, a trash out service company owned by Matthew Jay Cohick. Visit http://onewestbankfraud.com for more information on this story and many more outlining the illegal actions mortgage services are taking against American citizens.

Does ReMax of Valencia condone the actions of its agents?

Agent Allison West with Remax Advantage in Redlands CA and her recommended loan agent Virgil Kyle (now dba Virgil Kyle LLC in Aliso Viejo)guided me into a very bad real estate experience, I trusted her in selling my home and with the $80, 000 equity she recommended a condo and arranged a home inspection, that clearly was designed to mislead an inexperienced buyer. The condo ended up with a leaky roof and a leaky dishwasher that caused a horrific mold problem that cost me thousands of dollars to clean up, because the home warranty was also shady. Virgil Kyle's loan was indeed a very bad loan (an option ARM) that eventually ended up in a foreclosure. It was a very dark chapter in my life, but I doubt, that Allison and Kyle see it that way, I trusted them to look out for my best interest. I am still in disbelief, that everything turned out so devastating. Allison and Virgil ensured me that I had a Home warranty insurance, but when I called, it was a wrong company and business. It took me several phone calls just to find out who the company actually was.

And of course, once I located them, they came out, and of course the claim was denied, because mold is not covered under the policy.

Was I a victim of some unfortunate circumstances, or was I deliberately misinformed and taken advantage of?

I feel it was the latter and I am very disappointed in the the service I received from people that I entrusted with one of the most important decisions in my life when I needed expert help the most. I think the $20, 000 in real estate commission was not well earned.