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This is the most unprofessional and disrespectful real estate company I have ever used. Patty Allen met me to show a rental house (springing it on the current tenant who said no one called him to let him know we were barging in) and didn't get off her phone once or lead me around the house, expecting me to wander around a stranger's house and find my own way. She was late and rude. Her assistants and her all called me several times asking me the same questions because they apparently don't interact with each other and asked me several times to submit paperwork I had already submitted. The tenant mentioned that the fridge hadn't worked in a year and they still wouldn't fix or replace it and she said they'd "probably just get rid of it" even though the appliances were supposedly included.
This "team" is clueless and lacks any sense of common courtesy. Avoid at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Tasldf,
I am sorry you feel this way. All tenants are called by CSS who is a company we hire for showing services. If a tenant did not know we were coming it was because they had not checked their messages. Tenants are given a one hour courtesy call for showings. As far as answering a call during a showing, it could have well happened, but this is not done unless it is an extreme situation going on and I must answer calls. The property management business is always moving and calls must be answered when there is a problem or issues that needs resolved. As far as letting someone "roam a strangers home", I was there following. Again I apologize that you feel this way. The complaints Team Athey get are minimal to the compliments that are provided. If you web search complaints you find a website for this. You do not find a website were people are nice. Customers/clients that are happy usually do not take the time to create this page or go online to say how happy they are with a company. It is only the disgruntled folks go on the web to complain. I wish there was a better system. I do not believe Team Athey would be in business for 25 years if we were always horrible or unprofessional. Respectfully, Patty Allen
I had a wonderful experience with Patty, as well as other members of the team. I was in the middle of my second lease, at which time I got severely ill and was unable to continue working. From the moment that I thought there might be a problem, I contacted the team and let them know what was going on. They worked with me every single step of the way. They even went as far as to get people to come and help me pack and move everything out of the rental property to the location I requested. They were extremely kind through absolutely everything! I would love to do business with them again in the future!
Sincerely,
Michelle Haydel