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Reliance Netconnect / Poor Customer Care and Worst attitude towards problem solving

1 India

I am facing the poor speed and frequent disconnection from the 1st day. I had taken the reliance netconnect 3.1 Mbps connection. They had come up with 7000 Rs bills after 10 days and disconnect the service without prior intimation.

I am not going to pay the bills untill they will send me in written :
1. Why they had disconnected my connection without intimating me.
2. Timeline to solve the problem
3. Whey they are not providing the speed they offered.
4. Whey they will not take the device back and give my money.
5. How they are claming they are providing the 3.1 Mbps speed.
6. What is the education qualification of their employees who are sorting out the problems and trying to solve them like anything.

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