A copy of email to:
Raymour Flanagan Norwalk, CT
Neil Goldberg President/CEO
I bought a couch and loveseat on February 17, 1007. I spent almost $2000.00 for the 2 pieces. The delivery men tried to deliver them but couldn't because they could not get it though the door after several try's, (not knowing that my couch was torn a small places and the bottom was loose from both chairs & couch.) The delivery men left the couch and love seat "per my request" because I told them it could fit through the back door and that was blocked off at the time, so they left them uncovered on the porch. They told me to sign the sheet that they delivered the 2 pieces and it was alright to leave it on the porch, so I did. That night I called the main store and let them know that the furniture was damaged and they gave me another number to call and someone would come and look at it. They said that they will replace it because it could not be repaired. Fine. The day they came to deliver the new pieces (per Patty) she told the drivers to take it back because I sign a sheet stating it was not damaged (which was not true). When they came with the first set it was not covered on the truck with plastic or the heavy blankets they use to deliver. Mines were opened because I went to the truck with them when it was opened. Patty was not reasonable about and quit rude. She said you sign the sheet and do I read anything before I sign anything. I usely do but I had so much going on in my house that day including the carpet men laying carpet on all the floors, so I trust what they said to me. All I wanted was for them to repair my set. For that amount of money all I want is what I paid for and she refuses even when my Husband called to talk to her and she said that there was nothing she could do to repair the furniture and I had to settle with what I have. I was discourage until a co-worker told me that he bought furniture and told me to write the CEO of the company today 6/8/2007, to see what can be done because I should not have to settle with it because I bought the programs protection and she would not give with that also. I need something done because if you are spending money and you are not satisfied you should get your money back or set replaced.
Mr. Goldberg I am still upset at the fact that I love the set but no one from that company helped me with this problem. Patty was unreasonable and unpleasant and she discourage me from buying the rest my furniture from Raymour. It is a principal if the customer was satisfied which I was not.