Reciente tuve un delivery, los conductores me dijeron que terminaron el delivery yo les crei, estaba en el segundo piso de mi casa, revisando el juego de recámara y cuando baje las sillas no estaban, me robaron en mi propia casa, y ahora dicen que las sillas fueron entregadas, lo cual es mentira, y llamo a customer service y siempre me dejan en espera.
Complaint Department:
In Feb. I called Bel Furniture to complain that the leg of my love seat had broken off after purchasing it from the Clute, TX store. After contacting Bel Furniture a technician was scheduled and he came and just took the leg with him and I didn't hear back for a...
I purchased a dinning table on March 9th, I was told by the sales person it would take 6-10 days to receive. I called on the 11th day and was told it takes 14 to 16 days. On April 2nd I went in to the store here in San Antonio and still no table. I talked to a manager and requested a...
I purchased a Mattress from Bel Furniture back in Oct. 2017 and requested to have it sent to the store closest to my home. They sent it to Westpark and tried to charge me a delivery fee when the store was less than 5 mins away from my home. I asked to have the Mattress sent to the store...
Purchase a sectional and a dining room table from them in 2015 however I purchased the warranty which they push you to purchase. They tell you that anything that happens to it is covered for 5 years. They are liers. Now because the seams on the sofa are coming apart they wont cover it...
Bell furniture have the worst deliver service I ever deal with in my life ...My bedroom set was deliver three times damage out of the box and I contacted bell furniture and they ask me to come in and make a reselection on a different bedroom set because they inventory was low on that...
12/19/2016 and 12/29/2016
The furniture was delivered with an obvious beyond scratch on the chest and the sofa and loveseat had been wet and had a smell to it. the driver was talking fast and i only had to time to write 2 o the 3 items on the form. I called to the store got the run around. THey...
I purchased a 100% leather furniture set from Bel's in 2008. I purchased the furniture, an extended warranty and the cleaning agents to care for the furniture. I have taken very good care of the furniture and there have been absolutely no pet activity on the furniture. It's beautiful...
Real cheats and completely ethic-less.
Bel Furniture was scheduled on June 10 to deliver at my home the furniture that I purchased in May end. At 9:00 am in the morning they called me that delivery window for my furniture is 4 pm- 8pm. I told them that I would not be available from 7 pm...
I would first like to say that I would NEVER buy anything else from this company. I went into Bel Furniture and purchase a 6pc Queen size mattress. I was informed everything would take no longer than a week. I called to check status on the day they informed me any nothing was ready. I...
I purchased a queen size bed on sale for $148.00 (regular price was more than $350). I picked the bed up and when I open the box, I discovered that there were no assembly instructions. I contacted Bel Furniture's customer service department and after speaking to several people I wa...
I purchased 2 complete bedroom sets from Bel Furniture on September 24, 2013. Delivery was scheduled for October 7. The sets were delivered but both dressers and one of the nightstands were EXTREMELY wobbly. So they came and picked up those 3 pieces the next day. The lady I spoke with over...
I purchased a bedroom set from Bel Furniture on 3/4/2013 and as of today April 12the theey still haven't received what I paid for theey delivered me a damaged chest and dresser on 03/08/13 I mean a lot of damage I will uploads pics. March 13 theey sent me out a new chest and anotheer...
DO NOT EVER BUY FURNITURE FROM THIS COMPANY. CHECK WITH THE BETTER BUSINESS BUREAU AND YOU'LL SEE WHY YOU SHOULD STAY AS FAR AWAY FROM THEM AS YOU CAN. DON'T THINK THAT YOUR LOCATION IS GOING TO BE ANY BETTER THAN ANY OTHER LOCATION. BEL FURNITURE HAS MANY LOCATIONS AND THEY ARE...
I have ordered some furniture from this store and the total came out to be at least $5000. When i made the order they say they will give it to me within a couple of days and would give a call to me when it is coming. I ordered it on the Feb. 2 and was supposed to be here on Feb.7. I have...
Firstly, I purchased a three piece sectional sofa, a rocker recliner, a dining table for 8 with all 8 chairs and a rug. Total cost around $5000 so by no means a small purchase. Purchase date was end of november 2011. Sales man was very curteous, helpful and a pleasure to deal with...
I purchased some fruniture on May 28, 2011 from Bel Furniture. My Sales person (Margarita) stated it could take up to 4 weeks to arrive. I opted out of having them deliver it, because they were going to charge a high price and then I would have to wait until they had other furniture being...
I ordered a rustic bedroom set (8 peices all together) on Febuary 7, 2011. My delivery date was set on March 12, 2011 and their was no phone call of a cancellation on their part and no delivery. I called the number on my order form a lady had said it would be there first thing in morning...
Firstly I would like to say that the furniture seems to be of good quality, and I have received compliments on the pieces which I have... but the customer service and especially the delivery service sucks!!!
Firstly on delivery day, the guys dropped a piece of the entertainment center and...
I’ve been really pleased with the dining room set I bought recently from Bel Furniture, and I’ve gotten tons of compliments on it! Everyone assumes I paid an arm and a leg for it because it’s so nice, but I happily correct them, and tell them about Bel
I bought a chair and have had it less then a year also I purchased $219.00 warranty . They told me that they could not warrenty leather color that faded due to sitting in it. No not sunlight fade sitting made the color wear off in 7 months. So if yo buy go somewheres else. There warranty...
Let me start by saying this is the worst company I have ever dealt with in my life. If you are even thinking about buying frm them check the BBB first, I want have to say any more. They have an F rating that is as bad as it gets. They constantly run deceptive adds. They have more than a hundred complaints filed against them.
On 11/21/08 I purchased a 3 pc sectional for $1, 622.68+$151.50 scotch guard--Total $1, 774.16, Paid with credit card. I was asked to sign invoice while talking to sales person and a customer service clerk. When I canceled the purchase 5 days later and before furniture was delivered, I wa...
