Bel Furniture
Reviews and Complaints

I dont recommend this company to take out the trash for me, they scam my wife into buying some furniture on credit that was suppose to be delivered before Thankgiving but they didnt even have it at any of their warehouses in stock after i drove to their Katy warehouse to pick it up, so we select another item, which they on delivered part of the bed because they forgot the other parts and refused to assemble it or take the bed back to warehouse and bring all of it back together. The delivery guys were both mexican and rude as hell to my mother. Im calling the owner or general manager so they can pick this BS up, They are trash from purchase to delivery, "DO NOT
BUY FROM THESE PEOPLE EVER"
MICHAEL AND MIA STEWART
RATING -15, LESS THAN 0 IF YOU CANT COMPREHEND!

Purchase location humble dinning table, 3 piece living room set an mirror. Delivery came yesterday 2/24/2024. The crew who Deliverd furniture stated missing set of legs on single couch

Called customer service hung up multiple times..why would Deliver incomplete set without checking invoice.please make this right email 23r.[protected]@gmail.com & [protected] .

Went in to the store liked a bed, got delivered a whole different color bedroom set. So I called the store while delivery guy was setting up the bed and told this this was not what I ordered and I did not want him to set it up because it’s not what I wanted I was told he had to leave it here, they could exchange it for me and re deliver one for no charge. She said the new bed set that was sent out to you was the new colors that the manufacturer changed, but if you want you can have the one one the show room, I said no because it was damaged and was missing pieces. & I said okay, I looked online for another and didn’t see one I liked. So I said okay I’ll keep it and see if I like it if not I will call you back and see if then you have something else I might like. Here we are I’m am not liking it and I called and I get told I can change it but I would get charged a delivery fee. Why would I have to pay a delivery fee when it was not my fault you guys sent out the wrong color of bed! All of that, & they still want to have an attitude with me. The supervisor said she is already doing me a favor of giving me store credit. No ma’am you are not doing me a favor you are doing as you should since I was delivered the incorrect thing. Never again will I get from them! Instead of helping you out on their mistake they want to make it

Worse!

This is RJ, Mr. LonginoSon in law, I am helping my in-laws with this situation, they are senior citizens, and sadly your Houston TX North 45 store has taken advantage of them. They are hardworking people, on a budget and purchased a mattress bed set along with power base sets, on July 21, 2023, from a Jaqueline Uribe, spent a total of $2815.56, all details of the items we have if needed, but if needed, the invoice DOC no. Is N9205.

1) All 4 items were delivered the first time, the 1st mattress set were unsewing and unsewed when delivered on the sides.

My in laws called the store to advise of damages and requesting undamaged sets be delivered, they were told by an employee when they called, that they were not sure when more would be in stock for a replacement. Unfortunately It took 2 weeks, to receive the replacement.

2) 2nd attempt for a non-damaged set was delivered, and it was not even the mattresses they purchased, the delivery guy commented to my father in law, that he knew it was wrong sets but Bel employees told him to still deliver it.

In laws called the store again, asked for the store manager, but the manager would not get on the phone to talk to them, and they were told by the girl that answered the phone she was told by manager to tell them he will take care of it and send another replacement.

3) Now the 3rd attempt, it took another 2 weeks to get the replacement, so we are now looking at a month with my in laws not having what they bad for and no solution.

The 3 set came finally and again the bed is unsewing and unsewn! Also now another ISSUE! its 2 different mattresses! How can you get that wrong? One mattress is firm, and other mattress is soft, and you can clearly see the are uneven when placed on the base of the (BT3000 TXL bases for the mattresses) Will attach pictures as well.

My In laws, Mr. Longino calls again….. speaks with Manager named Ariza at [protected], he tells manager this is to many issues, that they are senior citizens and have not been able to sleep on beds for a month due to all the excuses, errors, and bad product.

Mr. Ariza stated to them sorry no refunds, and to send him pictures at email at [protected]@belfurniture.com and he will see what he can do?

Again it’s been more than a month, my in laws have paid for a product they wanted, yet nothing but bad product has been delivered, then wrong beds delivered and now the run around….. Is this common practice? Do we need to blast this over social media, that senior citizens are not taken seriously or taken care of after spending hard earned money? Is it common for manager not to converse with customers when you guys send damaged product and then wrong product? Is it common to just be like oh well tough no refunds we will see what we can do again…..? I had to step in and email you this and will be forwarding this to other people to get some attention to this. My in laws bad for a product to sleep in not damaged, and should have had correct product to sleep a month ago…… I know they are just another number to you guys but they made a decision to buy with you guys having many other options available to Houstonians. This is a notice for you, in hopes you get this escalated to ASAP and take care of Mr. Longino and his wife, my in laws. Please reply ALL to this email, have included my father-in-law in this email as well, as this is documentation of the headaches, stress, anxiety, frustration and disappoint from my in laws and myself.

This is done in good faith for you guys to correct this for them.

I purchased 100% of furniture for my brand new home from bell furniture Sugarland on June 2022. Still I am waiting to get the pillows which comes with living room set . The quality of the sofa is so poor and it started to damage the base and cushion from the first month of use.They forced me to pay for extra warranty which they rejected now for no reason .I spent almost 14 k there in your showroom and I dont feel the even the rest of the furniture sets like dining room set, 5 sets of bedroom sets including mattress maintaining minimum quality of its cost price . Moreover, This not only reflects poorly on the delivery process but also raises questions about the quality control measures in place.

I bought a recliner and after a couple months it sounded like it was gonna fall apart. Bel sent a guy out and he said they would pick it up. They came to get it and three weeks later I got it back still making noises. I called back and they asked for a video of the chair and noises. I sent it probably a month or six weeks ago and haven't heard a word from them.

I was told upon purchase that ALL my furniture was to be delivered to my house within two weeks. It's been almost a month and still have not received my end tables. I wish to store would have been transparent regarding delivery from the start; I would have never made a purchase. Is it right to be sold something with promise of arrival just to make a commission check? Swindle me out of my hard earned money so the salesperson can get theirs? This seems like unprofessionalism at its finest.

I put lift chair and warranty on 8/10/2022. Discovered chair was leaning to the right so I called in November or December and was told to take a picture and someone would get back with me but Noone did. In February my husband called and thing picture sent and nothing. May 1st I called because maybe a week ago the foot stool bar broke and the fabric started tearing so I was told to bring it in for repair. My 70 year old husband with cancer and myself who is disabled loaded it up and because it had a little dog hair on the bottom and the velcro she said we would have to go home and clean it so we said ok. Then a man came and talked with her and she came back and said since we didn't bring it back earlier she couldn't help us with repair or anything she said she was not touching it regardless. I asked her about the warranty and she said it was not covered. So why buy warranty if you can't use it. PLEASE HELP

When the furniture was being delivered, I called Corporate [protected]) and spoke with Christie who said she would have someone replace the furniture no later than 12/27/21. I wrote the issues on the invoice and made a copy for myself. I later called to speak with Margarita who said she would have someone out here 12/28/21, but no one came to inspect the stained and scratched furniture. I have called and left messages for Maritza [protected] Opt. 1) and have called 5 times today to be placed on hold and no one ever coming to the phone. Margarita who is the customer service manager has lied about scheduling an inspection and has been extremely rude and unprofessional.

My name is Hellen Sharp n i purchased a livingroom set n a 7 piece dinette set at the Bel store n Greenspoints Tx. N i had them both delieved at a storage place until my house was ready for me to move into so when i was able to move my furniture to my new place the table leg (1) broke off when i tried to tighten the legs up on it n?I call the Greenspoint store where i purchased it at n i was told to send pics of it n i did that n then a?store manager told me its nothing he could really do about it because the warranty was no longer valiant for me to receive a new table once i move it from the storage i dont think thats fair i spent $1500 on ur store merchandise n i deserve to be treated right as a valued customer.

We purchased a living room set bel furniture and the sofa has 2 of the same back rest. Upon delivery the technician opened the box and assured us that all the correct pieces were there and it would be easy for assembly when we were ready to do so. Well, that was not the case and we are being given the run around since we've asked for the District Mgr. Constantly being placed on hold, not getting the problem resolved. The sofa is under warranty and they are not treating this problem with any form of urgency.

Doc no: P-9617

Complain against : Erin
Manager @
19801 Gulf Fwy
Webster, TX 77598
Date of visit: 11/07/2021 Sunday
Time: 5:00pm

Hi, my name is Atif, I have bought several product from Bel. And half of my stuff at home is from Bel furniture. I came to the store on Sunday with kids and my 2 year old was running around as kids do, Erin was very rude and told me 2 year old to stop it by clapping and yelling at him. at that point I told her not to talk to my kid and if there is anything get broken I will pay for it. When I asked for manager she said it's me. I asked her do you have kids? And she replied By insulting me and said I would teach my kids to behave. My kid is 2 year old but he is tall so he looks like a 4 or 5 year old. There was nothing wrong with kids that age to have little fun. She just told me in front of all the customer and employees one name Sara who was helping me to just go out from the stores and walked off.
The reason for my visit was that I am waiting for one furniture to come in end of November and I thought if I buy some game room sofas and side table I can get the free shipping since it will be covered with my previous purchase. But I had to end up leaving the store with great disappointment.
It's not what you say, it's how to say it. And I assure you if you look at the cameras you have in the store you will be surprised that this Erin was extremely rude and way out of line. She should not be a manager or at least need additional training on how to talk to customers. I am sure she had bad day on that day and she took it out on me worse part it she never even once try to resolve it.
I just wanted to share that with you and how I felt about that experience, I know 1 customers leaving will not effect bel furniture but I would not suggest any of my relatives or friend to go to that branch as long as she is there.

Date of Incident - 08/12/2021

Address: 28480 W Ten Blvd., Katy, TX 77494
Phone: [protected]

Description -
I purchased one couch & one coffee table set (2 small tables + 1 Big table), One TV Stand.

Delivery is done by their staff at Sugarland at my residence yesterday at 4 PM CST.

Issue -
Two tables are not good they are shaking.
The couch is damaged pictures attached need my refund back not at all satisfied with the product delivery.

Documents Attached - Couch Pics, Invoice copy, Follow up email screenshot

Buyer's Detail - Jagjeet Makhija
Cell - +[protected]

I purchase this furniture Jan 2021 allegedly the salesperson said it was real leather. I ask the question because I was told the furniture I had purchase before Bel was told it was real leather but it started cracking and peeling just like this one. The Salesperson told me that it has a one year warranty factory just in case so I decide I would purchase it. Call Bel Corp about th the problem. I was told it was out of stock and that I could go to store and pick out something else but if I went over the price I paid for my purchase I would have to pay the different. I understood that part but the part I did understand was that I had to also pay a restocking and delivery fee. My question is what is the warranty for?

Brought a sectional recliner in March or April and the motor stop working in three days and been trying to get resolve some i can be comfortable. tried calling left several message no one calling me back. All i want is a new sectional that works. Also, when talking to Margret, she is a very very rude person and needs to be removed from customer service, I will never buy from Bel again .

Complete dishonesty and deceptive trade practices by sales manager(Kevin) and store manage (Ed). Watch out as they are advertising on OfferUp and then accept your offer until you drive across town to make the purchase and then say "sorry I I didn't see where you made an offer" complete scam!

I bought a Dining Room Set (Faux Marble) on November. And at that time, it costs $352. And I had a discount $100, so I paid it $252, and I paid for delivery fee too. But my house wants ready for moving in, so I rescheduled 3 times. And the last one is on Saturday (01/23). On Thursday, they called me to remind the schedule time on Saturday. But Friday, they told me to go to store to reselect because the set is sold out. Idk why they didn't tell me that they wouldn't hold the table if I reschedule. And when I deselect the table with cost $360. They told me that they take 360-252, it means I have to pay more $100 to buy the new one. Or they give me a card $252.
1. I ask them where my discount is? They say the discount is for November, not for today. But I bought the table on November, not now. They called me go to store to RESELECT, I dont go to store to start buying the new one. It means my discount have to be still effective.
2. They say because I push the delivery day so they sale it. It doesn't make sense. Because they didn't tell me that If I have to receive the table in limited days. And on Thursday, they still called me to remind me they delivery on Saturday with the same number of that store. I even paid the fee for delivery, it means I make sure I will take this table.

Moreover, when I called to cooperate number. I succeeded in talking to represent the first time, but while talking I am busy, I told them I will call back. And then, I called them 18 times again. But not succeed. The system told me that "the mailbox is full so cant receive my message"

I called because my furniture is due to be in, but they told me to call before I came in. I called and was put on hold several times . I would hold for about 15 minutes and then someone would hang up the phone. I've already paid for my furniture, but I can't find out what is going on with it.

Purchased a house full of furniture delivery was bad things half pit together call they sent another person out didn't fix the problem slow the sectional replies on its on I was told they would get back to me I asked for an email to confirm my call and complaint the service manager ui n Katy Elouise was very RUDE can't reach the Katy store manager George spoke with him one time never heard back so unsatisfied I really just kinda want my money back since I'm being treated so bad someone PLEASE HELP

Bad delivery this guys broke one of the twin beds because they were just drop it the furniture from the truck to the ground I dont know if this guys dont like the job or what but you dont need this people working here, one of th guys is just talking on the phone the time that was installing i think that is not professional, I will not recomend to nobody not either my friends and family and I will never buy again from you guys thank you. Acc# D-31973

And I am missing one twinbed and the chevel mirror I wait a month and they dont bring the full items

Hello, on the last week of January of this year, I purchased a bed set in Webster Tx. I got this delivered to my apartment in San Antonio TX, I believe on January 30th. Everything was going great, but by May first couple of weeks in the bottom part of the bed holding it together broke. I contacted you guys about and I was able to get a new bed set because I thought that one might have been defective, so I show up to order a new one and I explain to the employee what happened and his answer was " well ma'am I don't know what you are doing on your bed for it to break like that" at first I didn't over think it but then again that isn't a good way to speak to a customer, I contacted the manager though email, he apologized but basically got nothing out of it other than " I will speak to that employee "and to submit actual documentation in writing, then I asked if I could just return everything but the employee said that Synchrony Banks policy didn't allow that. I called synchrony and they told me it was Bel Furniture's policy to not be able to return product, so I chose a new bed set. got the bed set that same month, 2 months go by or a little more and the same thing happened again. I called and got the new pieces to replace the broken ones. At this point I am very disappointed with the service I received and I would really like for something to be settled, because It's kind of ridiculous that I have to b careful with the way I sleep or move on my bed and to be worried about it breaking again. I would like to return the product, basically keeping the mattress and bed spring, from there requesting a refund for the rest of the bed set. I can be reached at Viviana.[protected]@gmail.com

Thank You