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Quest Diagnostics SCAM!


False billing - SCAM!

Complaint Rating:  60 % with 5 votes
60% 5
Contact information:
Quest Diagnostics
Springfield, Massachusetts
United States
Phone: 18002532743
I just received an automated voicemail from Quest's "billing department." First of all, if this was a legitimate invoice that I owed a payment on, I would think that a real live person would call me. Second of all, I never had any services provided to me by Quest Diagnostics or at any of their local facilities. Thirdly, I never received a paper invoice in the mail. So here I am all worried that I owe some kind of crazy money from an old blood test or something. So I go on their website and type in the invoice # and lab # that they provided me in their automated message. For some reason, they can show me a fake invoice and how to read it, but they won't show me "my" invoice unless I provide them with my name, social security #, telephone #, and date of birth. Oh and get this: you can make a one time payment without logging in using your invoice # and credit/debit card, but you have to enter in the amount that you want to pay. I pay ALL of my bills online and I have NEVER seen this type of set up before. Typically, an online bill will show you the total amount that you owe and it'll ask you if you want to pay the full balance, minimum payment, or other amount. Online bill pay will usually show you you're bill or statement, too. This is crap. I don't care how many facilities they have, this is a SCAM! They better not call me again. I don't have time to argue with an automated voice.
Complaint comments Comments (6) Complaint country United States Complaint category Medical Negligence and Deficiency


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A  17th of Feb, 2012 by    0 Votes
Quest has sent me a check out of nowhere for $19.49. I won't cash it as it has no explanation why. I assumed this must be something like a settlement for a pending class action case. Quest has billed, double billed, and charged me for services they do not explain. I know they owe us oodles of money in fraudulant billing. I hope they have to repay all they have stolen and triple pay for illegal fees. I am in Massachusetts.
N  20th of Jul, 2012 by    0 Votes
Quest Diagnostics have been sending me a bill for lab work requested by my GP. I decided to call after receiving their 'Third Notice' and explained that there was no contractual obligation between them and myself: There was one between my GP and Quest and another between the GP and myself. Threats and arrogance followed. On the following day, my wife received a call from Quest that informed they were sending the bill to collections. I called the GP's office and was advised to forward the bill to that office. I placed a courtesy call to let Quest know what I was advised by the GP's office. Quest maintained that they were sending the bill to Collections. What is it that Quest personnel fail to understand?
A  31st of Jul, 2012 by    0 Votes

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should i move this case too ? does it not affect your credibility ?

I would ensure to post this in all sites so that everyone knows the way you deal with customers with false claims.
Also i am reporting this to my company HR and insurance company. I personally would not use Quest services hereafter.
N  7th of Oct, 2015 by    0 Votes
I have a bill from Quest Diagnostics for the full cost of testing PAID FOR BY MEDICARE. Quest is not to be trusted or used, and LabCorp, apparently, is not much better. These two large labs are, if you believe the reports on the internet, engaged in multiple acts of fraud in quite a few states. New Jersey does not appear to be interested in doing anything about these scams.
-Robert in New Jersey
A  30th of Nov, 2015 by    0 Votes
I keep getting bills for my daughter although her labs have been completely covered by insurance. Also for my husband. What scares me is they have at least some access to our medical history, even though we do not owe any money. There are tests we have had done listed & some dates are accurate. How are they able to get this information? I have checked with my Doctor & they don't give out the info plus I ask before ANYTHING is run that it is covered by my insurance! This is awful because my husband actually paid them, thinking it was a bill & we would be turned over to collections & now they will not leave us alone.
A  8th of Mar, 2016 by    0 Votes
My husband and I went to Quest to get blood work done. Donna the lady that did my blood work was very nasty to say the least. She wanted me to give her my credit card in case my test were not covered. they would bill credit card. I have Medicare and a supplement policy and blood work was ordered by Dr. I refused to give her my card and told her I would go somewhere else. She said I will wave it this time.. Also I had to sign several papers saying I would be responsible. My husband was getting his blood work done at same time by a different lady. She did not ask him for a credit card or tell him its a new company policy. I tried to call Quest when I got home but after a hour of being shuffled around I gave up. I do not like credit cards so how can Quest refuse someone without credit cards, . I would like to report them but don't know where to start.

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