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Proflowers / Easy Saver 800 - 355 - 1837 / Unauthorized Charges

PA, United States Review updated:
4.95
I just noticed this charge from Easy Saver and called their number on my credit card statement. I complained and asked how many times did the billing appear. MAKE SURE YOU ASK THAT QUESTION before you ASK FOR A REFUND. I had no problem getting the credit back to my card. I was on the call for about 3 minutes and "WON" BACK 4 x $14.95. They said it would take one or two billing cycles for the credit to appear. WHAT BOTHERS ME is the idea that loads of people DON'T KNOW they are paying for this and unless they happen to catch it like I did on their CC bill, this company is raking in the money! What a scam. I wonder what the ratio is of people who pull the plug and those who pay under the rug?
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Ke
  2nd of Mar, 2008
Agree Disagree +2 Votes
I had the same experience with these thiefs!
Ri
  15th of Mar, 2008
Agree Disagree +2 Votes
Been getting the same charges. Will NEVER use Pro-Flowers because of this.
Pa
  19th of Mar, 2008
Agree Disagree +2 Votes
same deal. I purchased from proflowers and got slammed by easy saver.

What a shame. I liked proflowers but will never order from them again. If there was fine print somewhere, I don't remember it. If they managed to HIDE a signup in a coupon (don't remember) it is still dishonest, and they still shared my credit card info with another entity.

on my card statement:

VISA PURCHASE
EASY SAVER
800-355-1837, PA
Terminal: 469216
14.95

if you call the 800 number, they will supposedly cancel and refund no questions asked. It seems they are expecting these calls. I suppose if you don't notice for months, chances are you aren't going to be getting all of your $$ back. Luckily I noticed days after the initial charge.

If you've found this forum, be sure to post here and find another, new place to post about the scam!
La
  19th of Mar, 2008
Agree Disagree +2 Votes
Just minutes ago I got scammed by this. They make it look like you're signing up for the ProFlowers website and getting a $15 "gift" coupon code for a future purchase. Then you read the fine print that says they're charging you $1.95 for a "free" 30 day trial of the Easy Rewards and if you don't cancel before/after the 30 day trial is up they will charge you $14.99 per month to the credit card you used to order the flowers. I immediately notified ProFlowers that I refuse the $1.95 charge and demand it be removed and also when I got the e-mail from Easy Rewards I replied that I did not desire the "free" trail and in no way want a subscription to their service. I'm waiting to hear back to see if this will be cleared.
Ma
  20th of Mar, 2008
Agree Disagree +2 Votes
I experienced the same charge, but only once. The thing that really upsets me is that it caused my bank account to overdraft. Will they account for those charges aswell?
Sa
  20th of Mar, 2008
Agree Disagree +2 Votes
I got this experiance just now. I called then and they were asking lots if things. But finally i got refund.
Ti
  16th of Apr, 2008
Agree Disagree +1 Votes
ProFlowers will NEVER get my business again. This same thing happened to me today and now I see there is also a charge for 'EMI Encore' - not anything I authorized either. I'm reporting both charges and ProFlowers to the FTC. There was absolutely NOTHING on their site that stated I would be signed up for anything and nothing in their emails to me about it.
Sn
  3rd of May, 2008
Agree Disagree +1 Votes
I just noticed them charging me since February, when I ordered flowers from ProFlowers.com (which got cancelled later anyways). I really hope I get all my money back. Their 800 number doesn't give you much info on what they do. It's such a cheap scam by Easy Saver and Proflowers.com. Never buying from them again.
Jc
  6th of May, 2008
Agree Disagree +1 Votes
Same thing happened to me. I ordered flowers last week and last night a charge came through my account from Easy Saver. I called Proflowers to complain and also called Easy Saver. Easy Saver was very quick to offer me a refund and cancellation. I will never order from Proflowers again and will let all of my friends know about this scam.
Ih
  6th of May, 2008
Agree Disagree +1 Votes
I had the same thing happen to me! a 1.95 charge hit my card that I did not recognize. I had purchased flowers from Proflowers. Given all the similar complainst I think I'll be staying away from pro-flowers too!
Di
  9th of May, 2008
Agree Disagree +1 Votes
Me too. As soon as I saw the pending $1.00 from EMI and the $1.95 charges from Easy Saver I looked them up and found out what happened. I called their customer service number 1-800-355-1837 and spoke to Linda. She was very nice and helpful and assured me that the $1.95 would be credited to my card within 1-2 billing cycles. However, I learned my lesson. I will be sticking to FTD or 1-800 Flowers from now on.
Ro
  9th of May, 2008
Agree Disagree +1 Votes
Same here. I (in Calif.) sent flowers last month to my sister in Florida who had just lost her husband. I usually use 1-800-Flowers, but thought I'd try ProFlowers this time after hearing their ad on a popular local radio station.

I did fill out the online info for the $15 discount, and I guess it's my bad for not reading the fine print. Then again, that's probably what Easy Saver is banking on (literally).

Right after that, I started receiving a ton of email ads from ProFlowers and their affiliates. Every time I would opt-out from one, I would receive email from a different one. I had to go through each one and opt-out of it.

So recently when I did a routine check of my CU account online, I saw the $14.95 charge from Easy Saver. I did a Google search on EASY SAVER 800-355-1837 PA and this site and one from /link removed/ have the most information on this scam.

I just called Easy Saver customer service today, spoke with Amanda, stated my case, canceled my "membership", and requested a refund. She started to cite the terms of the agreement. I told her I didn't care, I wanted to cancel and get my refund. She was a little indifferent about it, but said she would process my request and that it would take 7-10 business days for the refund to show up on my account. I obtained a confirmation number from her and her operator number. We shall see...

However, probably the thing that ticked me off the most about ProFlowers is that they were delivered by UPS and not by a local florist as are ones from FTD and 1-800-Flowers. I thought that was a little tacky - sympathy flowers delivered by UPS instead of a local florist. This Easy Saver scam was just icing on the cake.

Likewise, I will never use ProFlowers again - I will stick with FTD or 1-800-Flowers from now on.
Ro
  24th of May, 2008
Agree Disagree +1 Votes
I was reviewing my AMEX statement & noticed that I was just charged $14.95 twice by these guys. With the number of people posting to this site about their problems with this vender, it seems that there was an intentional action designed to deceive us. Anyone out there know a good Class Action lawsuit firm?
Mi
  3rd of Jun, 2008
Agree Disagree +1 Votes
fakkk i just got charged the same SH!T! its totally messed up.
ive gotten charged a "pre authorization crap from pro flowers and also this "PREAUTH EMI*ENCORE MARKETING EMI*ENCORE MARKETI 800-444-98 " and the "BILL PAY DDA EASY SAVER EASY SAVER 800-355-1837 PAUS " its totally messed up!?! what should i DO????!
Dp
  3rd of Jun, 2008
Agree Disagree +1 Votes
I CAN'T EVEN BELIEVE WHAT I AM READING!!! I HAD THE SAME EXPERIENCE JUST TODAY WITH "EASY SAVER" I HEARD ABOUT THEM ON A LOCAL RADIO STATION THAT I LISTEN TO AND DECIDED TO ORDER FROM THEM...NOT ONLY WERE THE FLOWERS THAT I ORDERED FOR MY MOTHER DEAD WHEN THE ARRIVED, NOW THEY ARE CHARGING MY CREDIT CARD $14.95!!! I WILL NEVER ORDER FROM THEM AGAIN!!! AND I BETTER GET ALL MY MONEY BACK!
Lo
  4th of Jun, 2008
Agree Disagree +1 Votes
I just got on my account as usual and saw this 14.95 charge on my account. There was a number attached to it so I googled it and this was the first website that poped up. Thanks for all your information I can't believe that is happening. It is to early to call right now they don't open till 9am. I am telling everyone I know not to buy a damn thing from them. That just really ticks me off. You try and do something nice for someone and the other person takes complete advantage of you.
Ga
  6th of Jun, 2008
Agree Disagree +1 Votes
I am so mad right now. I checked my bank account this morning and noticed a strange charge of $14.95. I, too, googled the 1-800 number listed with the transaction. The first website that popped up with this site. I am so thankful for this site. After reading just a couple of the posts I called the number and spoke with a woman named Debrah. She was very nice. She didn't try to read my any material or cite an agreement. She just verified who I was, reversed the charges and cancelled the membership. As far as customer service people go, she was a rare find! I emailed ProFlowers to share my disgust with them and will be taking the advice of others here by contacting all those I can to make sure this type of thing stops. We have to take back our lives and stop being taken advantage of!
Br
  7th of Jun, 2008
Agree Disagree +1 Votes
I too was scammed by ProFlowers. What makes this even more unfortunate is that I just noticed the billing 1 year after it began! I honestly thought the charge was from another account and once I finally reconciled all of my bills I found out that I did not intentionally authorize these charges.
Je
  9th of Jun, 2008
Agree Disagree +1 Votes
I just saw a charge on my account as well...I called the 1800-355-1837 number and asked them to cancel my membership and remove the charge. The representative stated that as long as the membership was canceled their would be no further charges and that if the charge I saw went through it would be credited back to my account.
Dr
  10th of Jun, 2008
Agree Disagree +1 Votes
I also was charged for nearly a year because I thought it was a legitimate charge, something other than what it was. I feel scammed, called and requested that it not only stop, but that I get a full refund. The cs rep's supervisor agreed, though I didn't personally speak with that person.

If this is not refunded, I feel strongly that I'll have to do something more to be satisfied.

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177 Reviews
4840 Eastgate Mall
San Diego
United States - 92121
+1 800 580 2913
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