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1.4 955 Reviews

Planet Fitness Complaints Summary

108 Resolved
833 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Planet Fitness reviews & complaints 955

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4:48 pm EDT

Planet Fitness stay far away from them

We must all firstly, question any merchant or order of business, when they oblige an individual/consumer,
To give up access to their accounts to pay for the service, services offered, including an individuals id, identity and privacy. If an individual can not pay for a service offered by their own will with cash, and without sacrificing privacy, security and their own identity, and the right not to enter the binding of contracts for services offered, should people not question the trustworthyness of that merhcant/establishments method of the business practiced?

It is the good will of a good and notable business to earn the trust of the people of its community, and cater to those people of what is best in those particular peoples interest. And then perhaps the business shall be worthy of the business of those people.

Always keep in mind, "without the customer, the business cannot stay in business".

People should always question what must be given up of themselves to obtain a service offered to them. If it requires more than of your own money, is it worth it?

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cornhole
Joppa, US
Nov 16, 2010 10:57 am EST
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I work for a Planet Fitness, and yes that is all most the way it sounds. And I have to tell you that the Judgement Free Zone is a joke. And so are some of there policies, no weight dropping, when some of the equipment is broken and has been for a few weeks. No Jeans, hell that is all I where, and I can do every thig you all do is sweets in jeans. There tanning is a big joke. Managment at some clubs suck. And they have meetings for staff on real short time notes. where I work at we run out of supply's all the time. Hell you almost have to beg to get you rase on time. I have had 2 fist one 6 weeks late, and the scond 3 weeks late. Worse place I have ever worked for so far. Hell thay cant even get everyone's work hours right. We are being told that they need to cut hours all the time. Planet Fitness is just a big cash cow for the owners, that most have other bisness's, ie other fitness clubs, eaters, small store's, ect.

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kookoo5
Longhaven, US
Jul 08, 2010 1:55 am EDT

If THIS is your POSITION then you should feel FREE to join another GYM when you can PAY CASH each month. Don't like a GYM'S policies? Then JOIN another GYM. Don't come here and WHINE about some business' POLICIES. If you don't LIKE it, don't JOIN it.

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1:47 pm EDT
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Planet Fitness disrespectful staff/poor service/billing problems

To cancel a membership is excruciatingly difficult. If you can't go there personally they ask to mail a letter. Which they then do not receive and charge you fees and for 2 more months more worth of service, even if you have not attended the gym for 1 year. In fine print it is written that your membership automatically renews every year. Terrible customer service. I was hung up on twice by an associate and a manager names KIM. Once again, terrible management, no understanding or appreciation for customers.

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NC Consumer
Wilmington, US
Jul 22, 2010 4:38 am EDT
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The same thing is happening to me with Curves of Durham, 1020 US 70. I had moved to another city and was considering transferring my membership until they started debiting $29 payments from my account any date except the designated date they were suppose to. I decided to cancel my membership, which had to be done in writing. I mail them a letter of cancellation and noticed charges were still being debited from my account long after the final payment they informed about. When I inquired about it, I was told that my letter was never received...so I wrote another letter and had it hand delivered. I, also, had the bank to stop payment on any electronic debits from Curves. Nearly three years later, an amount of $162 was debited from my account this week. My bank told me that it was an electronic debit to Curves of Durham. Curves claims the final payment was never paid because of the stopped payment. I never received a notice informing me of this...they claimed they tried to contact me but the letters were returned. I did a change of address when I moved...all my other mail was forwarded with no problem, why not Curves. My daughter still live at the address in Durham and ahe said no mail came there from Curves. I think I sent a live check for that last payment with the cancellation lettter, I'm checking my bank statements. I plan to seek legal advice. I will be filing a complaint to the Better Business Bureau, Federal Trade Commission, and NC State Attorney. I'm als0 going to bring this incident to the attention of the local television Trouble Shooters, 20/20, Prime Time, Oprah...any and everybody.

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kris30
Lockport, US
Jul 06, 2010 10:57 pm EDT

I was a member of that crap hole and was moving out of state. I had $ taken out for the yearly membership fee and they would not give me the money back the day after it was taken out and i submitted my cancelation. I tried to contact the corperate office but all #s to that are not working numbers. This place is garbage!

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G
7:45 am EDT

Planet Fitness try avoiding upper-level staff at all times

I joined this gym primarily for the rates, location, and overall friendly staff (the person who showed me around when I was thinking about joining, for example, was a very informative, polite individual, eloquent and well-versed in answering all of my questions thoroughly). While I have no qualms about the actual facility or slightly ludicrous codes of conduct, I have on more than one occasion run into some unpleasant experiences with the owner of my location.

Illegally parked outside the gym almost every day, this individual has often left me feeling...rubbed the wrong way. On one occasion, for example, I signed up with him for a session in the tanning booth. As they were all full, I sat down and waited, and was the only one in line. 2 minutes later, one opens up and I get up and make eye contact in hopes he'll give me the heads-up. Instead, I was asked, "Are you waiting to tan? OK, did you sign in?" Yes. With you. 2 minutes prior. I guess the attractive woman he was chatting with after registering me took his mind elsewhere.

A couple weeks later, I underwent a change in credit cards. 2 days later, unfortunately one of those days being the monthly billing day, I arrived, and tried to sign in when he very rudely asked me if I "got a new card." Temporarily confused with this vague questioning, I thought he was telling me new membership cards were released. Then it hit me. I tried to apologize several times for forgetting to inform them of the switch, trying to explain that I had just received my new card only two days earlier, but all I got in return was, "Next time tell us when something like this happens." He then had the audacity to ask me if this new card "had enough on it to make the payment." If he was doubting that he probably should have asked me before he filled out the paperwork. At least my frustration at this boorish behavior gave me some good energy for my workout that day.

Despite the fact my job as a restaurant server has my income relying 90% on tips (smiles, extreme politeness, et al), I do not think my standards for general courtesy are too high.

For their prices and large amount of equipment, they cannot be beat. But try avoiding upper-level staff at all times.

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Custom made22
, US
Nov 04, 2010 1:07 am EDT

You tend to make blanket statements as far as "staying away from upper level staff" Not all upper level staff are like this at all locations.

For every chain there is a corporate location that has an email. If you can get that, try and deal with it properly. Good luck.

ComplaintsBoard
R
4:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Fitness billing processes

A couple fo months ago bank of america contacted me with notice they believed my credit card had been compromised and they immediately issued a new card. I was travelling and could not go my local rockledge fl planet fitness. When I went in on june 22, 2010 I was informed I was late for two months of automatic charges and would have to pay both the back months and a $20 late fee. I explained the situation with the credit card and said I would authorize using the new card, pay the back 2 months but not the overage charges as I had never been notified. The girl at the desk explained it was an automatic system that called and left messages (First lie). There were never any messages and I said I didn't think that was a very reliable system. I told her to go ahead and charge the card for the two past months and to have the manager call me if there were questions. Tim donald (Manager... (Possibley relation to the owner bill donald) called the next day and was very rude and said I didn't know anythign about business (I founded and sucessfully took public two high tech companies). He said they had mailed a notice and had confirmation of delivery (Second lie) but couldn't/wouldn't tell me the date it was made or how they had confirmation. Then in an angry rage tim said he was cancelling my membership (Boo hoo!) and never to set foot in his faclity again as he hung up! (Nice people skills tim). Then 3 days later I get a letter dated june 24th telling me of the problem in billing. This obvious cya letter now is dated two days after the initial incident and demanded the full payment including the back 2 months and the late fee.

Bottom line. This place and the manager tim donald is not to be trusted. I am waiting for the slightest attempt by them to collect, charge my card or fiddle with my excellent credit ratiing so I can slap them with a formal complaint to the state and small claims suit.

Rick muething

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Precious28
Rockledge, US
Oct 19, 2011 4:35 pm EDT

Ok this is pissing me off. How in the world can a person join a gym and be please. Im complianing about this automatic checking acount payment for ten dollars a month. What if people dnt have a checking account. Its not far I want to join the gym but dnt have a checking account.. There was a 104.94 for the whole year that people would rather pay. Come on put that back damm

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4:40 pm EDT

Planet Fitness false advertising

I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to thePlanet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception ofPlanet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.

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leogirl152
, US
Jun 21, 2010 11:26 am EDT

So true! Planet Fitness makes FALSE ADVERTISING! They tell you one thing (that is not accurate) and then blame the customer for not getting all the information before signing up. They go over the "agreeement" but don't mention anything about monthly payments, making it sound too good to be true, telling customers its a "one-time payment of $__, and one more one-time payment of $__... Thats it!" They don't tell you that you have two payments come out in a single month and then every month then after. They don't tell you you have three days to cancel without problem, they say once you sign its done or you have to pay $58+tax to cancel. What ever happened to the customer is always right, not will standby our lying employees (which I tend to think the managers tell them to to get people to sign up) and call the customer a liar. This is the worst gym I've ever had the displeasure or being associated with.

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10:04 am EDT
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Planet Fitness billing issues

Cancelled my membershipp before I moved out of state and kept recieving bills. Called asked to speak to the manager and was told they had no record of my cancellation. Manager told me they had no customer service department and would not give me the name of the franchise owner to lodge a complaint. It was only after a threat of the better business beaureu that he cancelled my membership over the phone. I still have a baqlance of $85.50 for the months that I was not even there. my last login was over three months ago. Planet fitness is a scam and the employees are typical 7 dollar an hour drones. I would rather spend three times as much at LA Fitness and get treated like an actual customer rather then a jerkoff. DO NOT SIGN UP FOR A MEMBERSHIP TO THIS GYM U WILL BE SORRY!

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Lisa from Jersey
, US
Jul 29, 2011 6:23 pm EDT
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I canceled my membership in May 24, 2011. I'm still being charged for membership. I went to Planet Fitness in Clementon, NJ and I was told at the desk that the manager is taking out the trash. I waited what seemed like a half hour I was then informed the manager left to go to Home Depot! No communication between management and staff. He finally called me and said he is overwhelmed with managing the gym and his own business in Phila. I start flipping out, he tells me he's tying to help me and I'm "barking" at him and calls me "sweetie". He said he would call his boss in CT, and he gave me his cell phone number so I can call him if I don't hear back from him by the next day. Which means he had no intention whatsoever of calling me back and he didn't call me. I have a feeling I will be writing letters BBB and Consumer Affairs.

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8:22 am EDT
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Planet Fitness parked car on sidwalks

One day my husband and I went to the club to excerise and we used the motorcyle and parked the bike on the sid e of the building and part way on the sidewalk, 5/28/2010, while excerising the manger/employee, posted no parking on sidewalk, from the fire marshall, will pay towing fees, and pay fine of up to $25, 000.00.
Today 6/4/2010 the manger/employee, had his car parked on the sidewalk on the side of the building. I mention that there was, no parking on the sidewalk... Then the trainer (Dom) and the manger/employee looked at each other and started to laugh, I asked who owned the car and they both pointed to each other and it was the manger/employee's car and then said, "he wasn't going to be long!"
I have pre-paided my menbership and my husband's, no longer want to go there, it is very uncomfortable and plus all the workers that was there when I started, 1/4/2010, have changed every other month, want my money back for the remainder of the time I and my husband menbership have left, as well please help me out with this, thank you...
Doris lizotte menbership number#54714

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1:57 pm EDT
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Planet Fitness won't allow me to cancel!

Okay so here's my dilemma.

I joined Planet Fitness on Jan 29, 2009. I paid everything up until Jan 17th, 2010. My contract expired on Jan 29 and I assumed I no longer had to continue paying so I never went to the gym again. I take 100% blame for that because in the contract it does state that the monthly fees will continue until I cancel my account.

Right now my account has a balance of almost $200. I am actually willing to pay that amount, but since I have not been using the gym for 6 months, I requested that they freeze my account-- stop attempting to charge me-- and that I will pay the due balance when I am able to.

The guy told me NO. I have to pay what I owe in order to cancel. So basically they will continue attempting to charge my old invalid debit card plus late fees every month until I pay. I think it is unfair, because if I can't pay that amount right now, what makes them think I will be able to pay the due balance when it doubles... or when it triples?

I was wondering if any one here has any advice? No where in the contract does it state that i can't cancel my account unless I pay upfront. What should I do? HELP PLEASE!

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nettie282001
Corinth, US
Jan 08, 2012 10:42 pm EST
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This Planet Fitness is in Queensbury New York.

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nettie282001
Corinth, US
Jan 08, 2012 10:39 pm EST
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They women who activated my daughters account at planet fitness January 2011 put in my debit account number incorrectly. When my daughters went to use the gym they were told they had to pay 29.99 each. I spoke with the daytime manage he assured me he would fix this, and did not for months my daughters were harassed, mind you at this time my account was being debited. I went to close all accounts yesterday and was told By an arrogant man that he would not let me cancel until I paid the 29.99 each. I told him i was not going to pay it was an error on the clubs fault. He then said then don't pay it i wont cancel it and you will have to pay the cancellation charge after 17th of the month 39.99 each. i EXPLAINED TO HIM I HAD SPOKEN TO THE MANAGER AND HE SAID IT WAS TAKEN CARE OF HE RESPONDED WELL IM HIS BOSS AND HE HAD NO RIGHT TO DO THAT. AS I WENT TO LEAVE, HE SAID WE ALL MAKE MISTAKES i RESPONDED "WELL YES WE DO BUT IT WAS NOT MY MISTAKE TO BE PAYING FOR. AFTER SEARCHING COMPLAINTS i WILL BE CONTACTING MY BANK TO BLOCK THEM FROM CHARGING MY ACCOUNT AS THEY HAVE DOER THAT OVER AND OVER TO OTHERS.

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pfguru
Compton, US
Jun 26, 2010 7:57 pm EDT

If your card has a NYC logo on the front, here's what you do. You go into the gym and ask to speak to the manager about your billing issue. Explain to the manager that 1. you are willing to pay off the balance, 2. you are willing to pay a fair portion upfront, and 3. (and you need to repeat this word for word) That you are fully aware of what a "bad standing cancellation" is, so you are aware time is on your side. if you give me the location I can help out more.

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11:07 pm EDT
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Planet Fitness rude, unprofessional, deceiving advertising, low quality gym

I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to the Planet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception of Planet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.

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Paul Hernandez
, US
Jun 24, 2011 3:55 am EDT

Planet Fitness Administration
Who may to concern:

I want to complain from Planet Fitness on 500 Neponset St, Dorchester MA. I had so bad experience as a customer with the service, especially with the manager on this location. This guy disrespect customers with imposing rules, Making customers do not feel this place comfortable. The manager has to be more friendly and flexible with the customers where the members understand the rules of a better way. Most people do not feel happy about the behavior of this manager because he likes to be imposed taking the members outside of gym what he’s recidivist doing it. Please try to do something to the change it. I can't recommend more people if customers are treated on this way. This manager feels that he is making a favor or charity works having us in this gym. I do not want to get upset anymore about the service of this manager because this is not the first time going to be treated on this way. Otherwise I will be in the position of looking other place where I feel welcome.

Sincerely:
Planet Fitness’s Members:

Paul Hernandez Eric Burgos Jovan Saldana

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dwo.work
, US
May 22, 2011 2:18 pm EDT

I work at the planet fitness now and it is completly under new management with a new staff. There are no problems with lights or soap and drinks are stated in the commitment As half off and are half off to black card members
. This is the most affordable gym around and I reccomend it.

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BioHazard
Melbourne, US
Mar 25, 2011 5:14 pm EDT

Also, to Tired_of_Stupid, no, he didn't write that because he thinks he's special, he probably said it for the same reason I thought it wouldn't happen to me, I'm quiet, keep to myself, don't bother anybody, and only expect the things in a gym to actually work, or to be able to use a gym mat that actually has some padding in it and to be able to use it anywhere in the gym...thats why they call them gym mats

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BioHazard
Melbourne, US
Mar 25, 2011 5:10 pm EDT

oh, and maybe things are different in Orlando, but in these economic times, you are wrong, people will put up with far more abuse than normal due to the economic environment and the cost of other gyms, but like I've already said, eventually, it will catch up with them...and they say they are a "judgement free zone"...HA anything but. Does a nuisance member have to go? Of course! But I'm speaking of the overall treatment of the members in general, and God help you if you ask them to fix something, even once, you'll get an earfull, and months later, when it still isn't fixed, if you dare mention it again, the threats begin-most notably from the manager of the place. I've worked for many small businesses in my time, and if I ever, EVER spoke to a customer the say that "lady" (and I use that term loosly) speaks to hers, I would be fired on the spot, yet it goes on there on an almost daily basis.

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BioHazard
Melbourne, US
Mar 25, 2011 5:04 pm EDT

...continued...
but, I'd bet they don't pay their employees much at all (evidenced by the high turn over rate-there is a different person working the desk almost evry week!), so that will likely never happen, but if they got rid of that rude manager, who by the way comes at you with a very poor attitude even before she knows why you're there, then the place would be much more enjoyable.

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BioHazard
Melbourne, US
Mar 25, 2011 5:01 pm EDT

I totally agree with you on this one. I have never in my life been in a gym so dilapidated with so many rude people working there. Especially the "manager". I have heard her speak to people like they were dirt, including myself, and always, ALWAYS threatining to cancel membership. If you ask anything at all about all of the problems the gym has, such as the A/C, lighting, the fact that their floor mats are so old and cracked they are of little worth, etc, then you always get threatened with having your membership cancelled. Eventually, as cheap as it is to go there, it will catch up to them. Now, if they had a decent manager, one who treated people with respect and actually cared, the place would be a totally different story.

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Dreamlander
Orlando, US
Mar 14, 2011 9:15 am EDT

The Planet Fitness I go to in Orlando has its moments of looking trashed. overflowing garbage and paper towels strewn across the floor, frequent empty soap dispensers in the mens room, and worn out equipment. However everyone is so friendly and rarely fails to say hello and goodbye. When Ive complained they have apologized and although slow, remedied most of the simple issues. The Melborne location probably threw this member out because she/he probably never shut up. Considering all the other gyms this member has listed as having been a member of you have to wonder why she/he has bounced around so much from gym to gym. I tend to think because the member is difficult and cannot be satisfied. These employees do need to bend over backwards for their members whenever reasonable but when a member becomes a nuisance, they have to go. Members Im sure have complaints but are willing to suck it up because they realize they are only paying $10 a month. The clubs do have some issues but if they were so bad no one would be going at any price. If you notice something, say something then LET IT GO. I just referred a friend of mine to another of the Orlando locations and he loves it. I hope to join him at his gym from time to time given that hes signed up for the blackcard membership.

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gymrat1
Melbourne Beach, US
Oct 06, 2010 11:34 am EDT

I agree. DO NOT join this gym. A lot of the personnel are rude. The drains in the shower will not drain. Water pressure is weak. Air Conditioning is inadequate. Only about 50% of the headphone jacks work on the cardio equipment.

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1:38 pm EDT
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Planet Fitness unathorized charge

After canceling my membership last week and making double sure I'm all set, and there is no hidden cancellation charges, today (5/17/2010) they charge my debit card full monthly membership fee! After calling the location I was told manager just left and will call me back, and that they can't find my cancellation form. All I can do now is call my bank and have my debit card blocked. SCAM! Avoid this gym!

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9:01 am EDT

Planet Fitness avoid them like a plague

Much like others, Planet Fitness duped me into there membership and then started charging my card randomly. In a 5 week period I was charged $30 for a start up fee (I agreed to that), 2 monthly charges, and today charged for a "yearly" fee. When I signed up, I was told the $30 start up fee would cover me for 1 year. Also, shouldn't a yearly fee be charged after a year? I was told at the local Planet Fitness there was nothing I could do about it and if I dropped my membership I would be out the $80 I had already paid for 1 MONTH of membership. Beyond that, it’s impossible to get a hold of the corporate level to talk to anyone. To make it worse, when I walked into the gym they were running a special for $1 sign up. After asking about that, the front desk just answered "bad timing on your part." Thanks...

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Ivemovedon
, US
May 28, 2011 4:33 pm EDT

If you cancel your membership with PF before one year is up, you will be charged a fee.
I was a member of PF for 2 years.
I cancelled my membership with a certified letter and was not charged any additional fees.
I find PF is very affordable, only 10-20 dollars per month ( 120-240 dollars annually) and a one time annual fee of 29 -39$.
I never paid more than 250$ annually at PF, just as a comparison I was a member of Crunch Fitness and paid 80 dollars PER MONTH for my membership!
My problem with PF is the staff is unprofessional and the other members possess poor gym etiquette both of which are a distraction.

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Planet Fitness incompetent employee's

Livid doesn't even begin to express my feelings tonight. I work two jobs and money doesn't come easy, so when I pay for something I expect to receive those services. Well tonight takes the cake for this black card member...

On several occassions I have gone to tan before working out and have been unable to do so. A few weeks ago I was barged in on by another member who asked if I was tanning - I was standing there nearly naked, what do you think! She promptly went to an employee who knocked of the door and informed me that I needed to get out, that I was using the 5:20 sesion (it was 5:30) and my session was 5:40. I got dressed and left without working out!

Tonights incident is what brings me here... I had my best friend sign me up for the 5:20 tanning session. I get to the gym at 5:15 and let the person checking members in, that I was ready for my session. I gave him my card number and desired amount of time. I go to the booth and its in session - okay, so the person is getting dressed. 15 minutes later at 5:25 the person STILL has not come out of the booth. I look at the time, say a few choice words under my breath and start to pace. The member finally comes out at 5:30 and I go in. I get undressed and stand their naked patiently waiting for the time to come up on the bed. 10 minutes later 1 minute shows up on the timer. I getted dressed and go to let an employee know that they messed up and I need the correct amount of time, when another member goes into MY BOOTH!

At this point I am so highly infuriated that had I talked to the manager about their piss-poor management and general lack of monitoring, I have yet again missed out on another tanning session. I am seriously considering cancelling my membership and just paying the $40.00 to join Gold's Gym. I suppose the old saying is true, you get what you pay for!

~Highly Displeased Black Card Member

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DoraS
Watertown, US
Oct 20, 2011 12:11 pm EDT

Was the person by themself in the tanning room? In Watertown, NY the employees has sex with the cops in the area in the tanning rooms.

10/20/2011

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Planet Fitness misleading information

My brother in law paid $39 ($29 start-up fee + $10 for the month) so he could work out while he visited. I chose to sign up with him because I was told I could continue the membership at $10 per month when the first month expired . When I inquired about setting up the month-to-month automatic payments, I was then told I'd have to repay the $29 start-up fee to start a membership. And here I thought I had already been a valued member for one month.

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leogirl152
, US
Jun 21, 2010 11:30 am EDT

So true! Planet Fitness makes FALSE ADVERTISING! They tell you one thing (that is not accurate) and then blame the customer for not getting all the information before signing up. They go over the "agreeement" but don't mention anything about monthly payments, making it sound too good to be true, telling customers its a "one-time payment of $__, and one more one-time payment of $__... Thats it!" They don't tell you that you have two payments come out in a single month and then every month then after. They don't tell you you have three days to cancel without problem, they say once you sign its done or you have to pay $58+tax to cancel. What ever happened to the customer is always right, not will standby our lying employees (which I tend to think the managers tell them to to get people to sign up) and call the customer a liar. This is the worst gym I've ever had the displeasure or being associated with.

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Planet Fitness rude manager

Rude Manager. Every time i walk into this gym i notice the upbeat staff behind the counter...than always get a glance of the manager either behind his desk or walking around the gym shrugging and in a bad mood.

I mentioned something to the girl working behind the counter "its a shame you work here with him, doesnt he bring you down?" He always seems so angry when i come in taking the happy environment away.

Worst at furthermore... when walking by the front desk i constantly hear the manager making rude and inapropriate jokes and remarks to his staff. The staff of young gentlemen seem around his age and go along with his jokes, that are vulgar and embarassing, this man seems sad, disturbed, and certainly not acting his age. I would hate to have my daughter around this man especially at a fitness center.

It is a shame this man manages this place because i used to reccomened this particular gym to many friends and family, but now i sway them otherwise.

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I can't
,
Jul 11, 2008 9:25 am EDT

My friend has the Black Card membership.We have been goign strong almost everyday for 2 months. Our first day at the the manager request that i fill out the guest membership book completely.My friend and the manager then get in an agruement. She made it known that if he is requesting this of me, then he should do it on a consistant basis.

My friend and the manager have a second arguement.But before this the manger would say things to my friend like"Are you still mad with me", or when we would leave the gym after our workout he would make an extra effort to say "bye ladies". My friend ignored him.

My Friend was showing someone how to use the 30 minute circuit training..hmm then who comes along yes..MR MANAGER. He proceeds to harass my friend and she holds it together and ignores him.

The third and final time we are stretching in "A NO STRETCHING ZONE" and the manager ask us to go upstairs. I say ok and my friend says lets go upstairs to stretch. The manager comes back and ask my firned what was the comment that she made. My friend told him what she said. The manager assumed she was talking about him. He then says that he is tired of her and cancels her memebership.wow.

She has sent two emails to planet fitness with no response. This happened 7/8/08.
I called the yonkers New York planet fitness manager for the coporate number, and didn't receive any assistance from them.

My friend and I are two strong individuals, with that said "to be continued"

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brad79
, US
Aug 02, 2009 12:25 pm EDT

i recently signed up to workout at Planet Fitness in york pa. so 1 day i was going in to workout and seen a help wanted sign, so i filled out an application. mind you you dont need to be a rocket scientist to work there, so after a few days i asked the manager(ashley) about what they are hiring for. i have a f/t job and looking for p/t work.she proceeded to tell me they werent hiring ( i no its because: 1) she thinks she is better then everyone else with her tight ### jeans on. 2) i have some professional tattoos done and i dont look like i just came off of GQ magazine.) so a few days past and i went to workout and there she is with 5 new "kids" at a table going over how to work there.. she hired them and now i feel discriminated against! i want to call her boss but dont know where to get the phone # from. i plan on changing gyms all because they have a manager who thinks she is better than everyone! brad in york pa

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Paul Hernandez
, US
Jun 24, 2011 3:48 am EDT

Planet Fitness Administration
Who may to concern:

I want to complain from Planet Fitness on 500 Neponset St, Dorchester MA. I had so bad experience as a customer with the service, especially with the manager on this location. This guy disrespect customers with imposing rules, Making customers do not feel this place comfortable. The manager has to be more friendly and flexible with the customers where the members understand the rules of a better way. Most people do not feel happy about the behavior of this manager because he likes to be imposed taking the members outside of gym what he’s recidivist doing it. Please try to do something to the change it. I can't recommend more people if customers are treated on this way. This manager feels that he is making a favor or charity works having us in this gym. I do not want to get upset anymore about the service of this manager because this is not the first time going to be treated on this way. Otherwise I will be in the position of looking other place where I feel welcome.

Sincerely:
Planet Fitness’s Members:

Paul Hernandez Eric Burgos Jovan Saldana

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bebe1028
Tuscaloosa, US
Apr 15, 2011 4:44 am EDT

This company's so-called dress code is discriminative against African American Women and Men. I have been a member for almost two years. And have worn a silk scarf on several occasions with no issues. However, on April 13th I was denied access at 8:30 pm. As of today April 14th I cancelled my membership and have encourage co-workers and friends to do the same. I had never been informed of this rule and I believe this is only because of the increase in African-American Customers that this particular branch has decided to enforce this so-called corporate sponsored rule. I will also be filing complaints with several agencies regarding this disrespect. I have been a member of several gyms and have never been told I could not wear a silk scarf. The Manager did not care and was not sympathetic at all. He was very rude and disrespectful. And to think I recommended this gym. From this day forward I will tell everyone I know and all on Facebook to stay away from Planet Fitness. Additionally, I am requesting a refund for my membership. Since, I was not aware that I was patronizing a gym that is racist.

Tammy Weyler
Tammy Weyler
Brooklawn, US
Jul 27, 2010 2:27 pm EDT
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TO D EDGAR,

I BELIEVE YOU READ ONLY WHAT YOU WANT TO READ BECAUSE WHAT I GOT OUT OF THE COMPLAINT THAT AS PF WAS VRY WILLING TO MAKE TAKETHAT2 FOLLOW THE NO BANDANAS RULE. THEY WERE NOT SO QUICK TO MAKE THE OTHER PEOPLE IN THE GYM FOLLOW THE NO CELL PHONE RULE (WHICH IS ALSO CLEARLY STATED ON THE GYM WALL I HAVE WORKED OUT THERE AND SEEN IT MYSELF) OR THE NO SANDAL RULE (WHICH I FIND TO BE MORE IMPORTANT DUE TO SAFTY ISSUES) AND ALSO THE CLEANING OF THE EQUIPMENT RULE (WHICH IS A SANITARY ISSUE). SO THE POINT BEING IS THAT THE DISCRIMINATION AND ONLY RULE FOLLOWED IS THE NO BANDANA RULE. I PERSONALLY DONT NOR WOULD I WEAR A BANDANA BUT I DO BELIEVE IF THEY WANT TO MAKE 1 RULE STICK, FOLLOW THEM ALL.

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Dedgar
York, US
Apr 12, 2010 12:49 pm EDT

Iknow that the rules of planet fitness are strange (bandannas, grunting, etc). But, why does everyone keep complaining about it on forums? You know those are the rules when you join. It is written on the walls, in the contracts, and even in the slogans. You are the [censored]es if you pay money to join a gym with these rules and then make the management single you out for not following them.

Obviously there are quite a few people happy to pay for the$10 a month membership and follow the rules they signed up for at this place.

If you don't like it, go to Ballys, LA fitness, Golds, or YMCA and pay $45 a month and wear your gang attire and grunt all you want to.

D. Edgar in York, PA

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takethat2
Fremont, US
Sep 05, 2009 10:35 pm EDT

I agree that PF has a LOT to learn about customer satisfaction, gratitude and professionalism. I experienced a situation where I wore a bandana folded up as a headband. Rather than advising me, one employee told another who told me. When I challenged her, she referred me to her mgr. Destiny (who really, really sucks by the way). I posed the same questions to Destiny about her interpretation of "how" I was wearing my headband. She decided that because it had the same PATTERN as a regular bandana that is worn either over the head completely (like bikers or street kids) that I was in violation of this weak policy and she went further by threatening to cancel my membership if I wore it again.

Destiny - you are a ### and you know you are. After all, wouldn't you be working a real job (behind the scenes where no contact with humans is possible) if you could? Anyone can manage a gym, hence your employment.

I continue to use the gym, located in Fremont, California but am always amused when I see many people talking on their cell phones non-stop, people sweating all over the equipment and not cleaning up after themselves and loitering. This is in addition to people wearing sandals, khaki shorts and socks instead of the gym gear they so highly publicize as being very important. Destiny, get a life and grow up. Geez, what are you 30 or so? You should find work digging ditches or handing out flyers. This is all you are obviously qualified to do. Of course, not to insult those who do those jobs to earn a living for the right reasons.

Cheers!

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edrew
New Preston, US
Mar 16, 2009 12:20 pm EDT

i completely agree, nothing but rude to me.
the past manager, jason, was far worse however

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Miss Fitness
,
Sep 12, 2008 3:08 pm EDT

Planet Fitness in Walpole mA

Owner Bill Whelan
Cell Phone Number: [protected]

Very unstable manager - does not like women!

Beware

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Planet Fitness beware of hidden fees, and unprofessional customer service

Beware of hidden fees, and unprofessional customer service! The annual June fee is a good example of hidden costs. Read the fine print!

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Charms22
, US
Jan 13, 2018 5:50 pm EST

I knew about the annual fee, however I was unaware that when I had knee surgery and didn't use my membership for 3 months it would cost $120.00 for NOT going. When I called to talk about it, employees were rude and very nasty.
I've been a member for 2 years, and it doesn't matter that I've purchased all kinds of their products or never had a problem before...

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Marsha Pietrasz
, US
Mar 10, 2016 10:08 pm EST

I agree with above comment; it was told to me upon registering and written on the (contract). It's not a "hidden" fee. And I've had nothing but pleasant and helpful interactions with the whole staff.

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Custom made22
, US
Nov 04, 2010 12:48 am EDT

Not hidden, its written in, and in much bigger writing than the rest. Explained and given a copy to you. You deserve for being careless.

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Planet Fitness hiring

I really Love going to your facility so when I seen you put a paper for hiring I thought this would be a great job and I seen what they do there so I know I could handle this cause they can't keep up with the essentials there paper towels bottles of spray cleaners, I have had to go the whole way around to the other side to get towels to wipe off machine.
I was a little disappointed when I seen who they hired more young, young people I don't see any older people in your staff is it just for the younger generation.
This why I left Golds gym to much socializing and not enough helping the customers.
I have worked most of my life and I have learned that customer service should come first.
I just feel be fair in your hiring not just the young especially in these hard times.
I mean I am capable of wiping down windows, filling paper towels, emtping garbage, working the computer, wiping down tanning beds etc.
It was very upsetting seeing this I'm not sure I will keep up my membership.

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Planet Fitness racial profiling

Planet Fitness does not honor their so-called mission statement. I am going to file a law suit against them for Racial Profiling. Planet Fitness purposely racially profile against black and hispanic men.

They have a big sign posted in the gym that state you can not wear "No Do-Rags, No Bandanas, No Skull-Caps, No Boots and No Jeans...All are subject to our judgment".

This statement is purposely targeted against black and hispanic men to automatically associate them with gang affliation by the wording itself. It's known as soft internal racism. When you look at this sign you would immediately associate these words with the stero-typical by society default to associate them with young black & hispanic men with gang associations.

They do not have a sign stating that "No suits, No dresses, No shoes or anything of the sort. Does this mean that someone whose dressed in so-called corporate attire can come and workout at the gym with no problem since the sign doesn't discriminate against that cultural look by Planet Fitness standards?

Below is a so-called "Mission Statement" of Planet Fitness which is totally untrue and a pure lie. I am filing a law suit on the grounds of total total racial profiling of minority men.

Our Mission StatementWe at Planet Fitness are here to provide a unique environment in which anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

The Judgement Free Zone®As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our lunk alarm, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

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Hill James
, US
Aug 12, 2015 1:43 pm EDT
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I'm a Disable veteran with wounds that are unseen and the way, I deal with my situation is through exercise it helps me with the pined up aggression that my medication does not help with. I have enforced the standards through my whole military career. I'm a black card member at the planet fitness on Braircrest in Bryant College station, every time, I work, I feel like I'm being watched not as a member but an African American where the standards are different. (1) When I try to check my progression to see where I'm at with my weight training I'm told that you cant mix and match the weights because its intimidation on 8/12/2015 another member which was a white female was allowed the opportunity to mix and match and completed her work out nothing was said.
When I complained about it I got handled in a way that elevated the situation not only myself but my wife. I brought my wife as my guest for a whole week prior to this incident and everyday when she finished her workout she used the Hydro bed to help soreness on 8/12/15 when I complained I was told then that she couldn't use that equipment it was for black card members only, and then they showed me it in writing but I'm still waiting for the other policies that they use according to who you are and what race you belong to. This is another sad day in this country when discrimination is so blatant.
James T, Hill.

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disappt
upperdarby, US
Jan 25, 2013 4:50 pm EST
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when i signed up at a local fitness gym. at the entry and when I signed the forms the information stated 'no do rags/ bandana's.hats etcc.. no boots or jeans. the first day I went to the newly opened gym in drexel hill pa. i had a bandana over my hair. I was told I couldnt wear it. aka the rule. well here it 3 weeks since it opened. and I see more and more customers/members male and female wearing scarfs and do rags etccc .. men wearing boots . men and woman wearing jeans. not one word is said.. I personally feel the "Manager" is too young. and in experienced. there is no professionalism.. I was given an appt for my personal training counsulation. when I got there after busting my hump to get there I was told I have to have my first training done at MY HOME GYM. why wasnt i told this when I made the #@## appt.

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NYsweetheart
Brooklyn, US
Feb 02, 2011 6:33 pm EST

Granted, the world is full of surprises, but who really is going to work out in a dress, suit, or dress sheos?

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NYsweetheart
Brooklyn, US
Feb 02, 2011 6:30 pm EST

ahahahaha. Why are you taking things like that personal? Hun it is not that serious. George Bush can walk into that gym with a durag and timberland boots and still would be violating their code. Chill with the sentimental, emotional attitude. get over yourself, I personally like PF-Duffield street. I would stand behind them if one were to file a law suit against this establishment for ignorant things like this.

Tammy Weyler
Tammy Weyler
Brooklawn, US
Jul 27, 2010 11:40 am EDT
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I know a lot of white men that wear that attire [censored] its not just black and hispanic. I think you are just looking for a reason to call a blood sucking lawyer to make money because you dont want to work.

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LatinoBambino
, US
Apr 21, 2010 8:05 am EDT

im hispanic. i work out there with no problems. then again im not a ghetto hoodlum like you. so yeah truly disagree with your complaint. try again.

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kookoo5
Longhaven, US
Feb 20, 2010 5:40 pm EST

Please...please file your lawsuit, because I want to watch you get laughed out of court.

PF isn't the only place that has a dress code similar to that. Nowhere on that sign does it say "Black and hispanics stay out." White people can't wear do-rags or bandanas in there either, so get over yourself.

As for the jeans and work boots, that's on the sign because denim material (and the rivets on jeans) and work boots cause a lot of wear and tear on the equipment's upholstery. So, to make it last longer, no denim or boots. Again, get over yourself.

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Planet Fitness terms

I've been a member of planet fitness for five years. And have never had a problem. I have no complaints about the club. If you follow the simple rules and terms that you sign for in the first place there shouldn't be an issue. Billing is easy, it's drafted the 17 of each month( keep money in there), change your billing if you get a new card by the 10 of the month ( which is the members responsibility and states so on the agreement. If your draft doesn't go through there's a 10.00 service fee, and thats cheap compared to gyms like golds. There's an annual fee once a year. It also states monthly drafts aren't based on usage and you need to give thirty days notice for cx with a certified letter or come in and sign a cx form. I just don't get how anyone could
have such problems if they read what they sign... All that i am saying is it's a cheap gym. It's simple and basic and if you want more training and better equiptment you have to shell out
the money and find a health club that offers what you need. Cancel your membership and move on.

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Furious at Franklin MA
Franklin, US
Jul 01, 2010 4:57 pm EDT
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I absolutely agree with the fact you read the contract and you do your part. What I didnt like is I went in sometime in april to cancell the 39.00 fee. it stated in the contract you needed to do that before the 25 of the month. The 39.00 fee was applied in June. They told me i needed to make 12 payments before i could cancel the fee. I told them all i wanted to do was just cancel the fee and i will continue my term. THEY REFUSED. I went in 30 something days prior to the end of my contract (like it says) to make sure my membership would be canceled. They said you need to make 12 payments or its 58.00 cancelation fee. So I came in right after my last payment and canceled my membership. Asked to speak to a manager and only an assistant was there. There is no email to contact ownership or management. There is really no way to communicate with these people except to call or just come in and hope you dont have to deal with a dopey girl behind the counter. I did everything by the contract and they will not accomodate me with the fee. This is only the start of my rampage to get my money back. Its not worth small claims court so the power of the pen (or fingers) is my way for now. Franklin MA

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lynaub
longwood, US
Jun 12, 2010 7:46 am EDT

seems pretty easy unless the representative at the gym tells you something else. I called to see what i had to do to cancel a membership. I was told to come in before the 10th of the month so not to get charged for the next month. My son went in to cancel on the 26th of may way before the june 10th cut off and was told he had to pay the annual fee because he had to give notice of cancelation by the 25th of may, mind you one day...but he wasn't told that when he called to find out about canceling in the first place. i have sent two emails to corporate regarding this charge and have not gotten a response, now that is bad customer service...so now we have paid the annual fee and don't have a membership.. so planet fitness has gotten $41.72 of my money for nothing...

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Planet Fitness account - they steal money

They insisted I pay my contract ahead of time in fill!,. I did this and now for the last 2 months they have been debiting my account. The amounts don't even make sense, they keep on changing the amount as I have had to block them via my bank...

I cant get hold of anyone who can help me with this and refund my money, their contract procedures are a joke... Legally I can literally take them to the cleaners and am strongly considering it.

I wish that we could all stand together and force them to fire the monkey that is obviously in charge of their admin departments.. They * money from you, they refused to amend my contract when I payed up front, and just as I feared they are now able to debit my account whenever the please.

This is scary, I can believe nothing has been done about this yet..

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Planet Fitness ladies locker room

The gym was a supermarket before. After opening the sink area had outlets nearby which we used for haridryers and putting on our makeup as the lighting is much better in that part of the gym. They covered over the outlets so now you can only put your make up on here. They only reason we use this area is because the lighting is better. The power outages started if more than two people dry their hair at the same time. several times it was days before we could dry our hair. Instead of fixing the problem, they have now covered over all but two outlets. Four people can shower, only two can dry their hair! Instead of encouraging people to come, it hampers going in the morning. THe area is also not getting cleaned as well. If you go after work there are times when you have to wait for machines. Keep the free bagels once a month a give us some electric! THe place is a joke, nobody can help you. They say they don't know who managers are or how to contact them.

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Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

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Contact Planet Fitness customer service

Phone number

+1 (844) 880-7180

Website

planetfitness.com

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Use this comments board to leave complaints and reviews about Planet Fitness. Discuss the issues you have had with Planet Fitness and work with their customer service team to find a resolution.