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Pizza Hut Usj Taipan / very rude counter staff

1 USJ Taipan Subang Jaya, Malaysia
Contact information:
Phone: 012-2040570

10th June 2015 - walked in to Taipan Pizza Hut at 9:10pm and there weren't anyone at the counter to attend to customer. I walked in to the kitchen and asked the Malay staff to take my order and he responded short of staff. Than he came to the counter and after placing my order I asked him how long? He said 15-20mins and I asked him why? He replied in a very rude manner "short of staffs". Didn't have courtesy to apologise and after being annoyed with him, I said it's not my problem. Asked for his name as he wasn't even wearing his name tag. Than I continued to ask for his manager's name and he wrote in a piece of paper Amir and [protected]. Dial the no but went to voice mail. The pizza was ready, I noticed but again he did not come forward to hand it over to me. When I walked to him to ask whose no he wrote, he refused to answer and walked away..I followed him and asked for the 2nd time again he said he is busy. So I told him if you don't like to work here, don't work and the best reply from him was "IF YOU DONT LIKE TO COME HERE, DONT COME". I was amazed with his answer and told him will lodge a complaint against him. Previously there was a Nepal staff who is so friendly, cheerful and very polite. I'm not being racist here but the point is employing a Malay to work has proven a bad image to Pizza Hut, bad customer service experience. I want a written and verbal apology from your Head Of Customer Service and the feedback of my complaint of your staff, failing which I will not hesitate to write to your CEO. Hope to hear soon. Thank you

Jun 10, 2015

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