Pizza Hut
Reviews and Complaints

21/12/2015 so I ordered a pizza online, to be delivered, and about 1pm said it should only take 25 minutes be here 1.25pm, at 2.45 I decided to ring and ask them how long it would take for the pizza to be delivered, and the lady on the phone said that they had just opened and that they don't deliver until after 4pm. I respect that, but please put it on your website. I'm glad I was paying in cash, because I would be very upset if it was credit card. She asked if I wanted a delivery after 4, but I decided to go to Domino's instead. Not impressed

Few days ago I had a pizza there and decided to write about my experience. First of all, the place was really dirty. There was dirt everywhere – floor, tables, counter. I was totally disgusted. I order a pizza, but was disappointed. The base was very soggy and the cheese was a bit watery. I guess all pizzas there are frozen at the beginning. When I ordered my pizza I added some toppings – onions and mushrooms. But instead of onions I got garlic. Also the amount of topping that was on the pizza was very small. I didn't like the cashier. She was very rude. I asked for a drink, but she said that soda machine isn't working. While saying that she had a cup in her hand with a drink I wanted to order. Then I asked for coffee or tea, and she said the same thing, that they have no coffee or tea. I asked „Then what do you have?” and she replied „Pizzas”. I don't understand why she is still working there! She needs to be fired! Well, I think there are better pizza restaurants with the same prices. I'm not going back there again.

Our company frequently orders from Pizza Hut and today we had a large order of 5 large pizza, 5 wings and 6 salads whereby we called in at 11.00am and ordered. Our order was to be done by 12.15noon and our driver was already waiting there, we repeatedly called and requested for completion of order since our guests had to reach the airport but they kept saying order is in progress. This was truly pathetic since the driver finally left the Pizza Hut Faisal Town branch at 12.45 1/2 an hour after the scheduled delivery. Had we ordered by delivery I am sure this order would have reached after 2.00pm. Other pizza companies deliver within 1/2 an hour period and never delay their stuff is fresh and this will certainly be the last time we use Pizza Hut. We will also not recommend this to any of our clients / friends. We called them to complain and the lady who was so uneducated kept asking from which number did we call, we gave her the call back mobile number and told her our company exchange has many lines and we do not know which line was used but she kept on like a recording without any help at all. We did not expect this from Pizza Hut which is a world renowned brand of food caters.

Pada 06/12 sy mbuat pesanan pizza hotline pada pukul 3pm & dijanjikan 30minit..dekat pukul 4pm nak double confim tmpat pizza hut Bintulu col(lady), i cakap dh selalu hntar tapi dia cakap org lma banyak resign dia yg akan hntar org baru..4.12pm i col hotline sebab blum smpai sebab dari pizza hut ke rumah saya tak sampai 15min pun..4.41pm msih blum smpai i col hotline lagi untuk cancell order sebab takde feedback pun dari pizza hut Btu kalau dia sesat jalan ke apa? Ini bukan kali pertama tapi lebih 3 kali ..alasan banyak penghantaran order, tak tahu tempat, tak cukup staf, baru start keja tak logik langsung! Hari dan masa yg sama i order kfc delivery tak sesat pun..

I made order by phone Mon 30th Nov approx 8pm, was told it would be 15mins! Half an hour later i turned up to pk up my order in a taxi as it was cheaper to do it this way than to have delivery...we do not have a car. We don't order often but it was a treat for my 2 boys for good behavior. I am a sole parent so money is very tight! When i arrived at the Masterton pizza hut to pk up my order the girl behind the counter could not find them & when she asked the 2 males had they done them..they both said no! my order was in the system! At this time i was getting quite frustrated & told them i had a taxi waiting outside! There was nobody in the store, nor cars parked outside so it was not busy! "I was then told it would be 7mins & could they give me a complimentary side...so of coarse i accepted the side because it meant more more for my boys. 13 mins later I was given my pizzas with a very sincere apology from the young girl behind the counter...the males showed me no remorse! my night cost me $38 for 2x $5 pizzas...that is $18 more than i expected to pay ( to me this is 3x 2ltr milks & 8 loaves of bread). I'm not in a habit to make a complaint but this truely upset me.

I ordered the triple meal online and checked carry out and paying by check. I got up to pizza hut after 45 minutes and the food was not ready for one . And the girl behind the counter was so rude. She said lady I do not accept checks I told her that I have wrote 4 or 5 checks over the last few months and they always have taken them. She then said I do not accept checks do you not understand that. I said mama' you have taken checks before when did they stop taking checks? her reply was Look lady I do not accept checks. You can just go some where else to eat. My food was just coming out of the oven, That was rude and uncalled for, She should leave her attitude at home. I know for a face they take checks. She was too busy flirting with the guys there then to do her job and trying to show out in front of them. Now I do not think I will ever go back to Pizza Hut again for the reason of being rude to. Even when I have it delivered they have always taken a check. This happened in the Forrest City, Arkansas store. If you can not do something about this and this person being rude and I want a vulture for the triple pack I was suppose to get. I have never been so embarrassed in all my life and we people all around waiting to pay for their food.

Today I have visited ur mulund r mall I have experienced worst coustomer service I was not told about the buy 1 get 1 offer so I bought 1 pan pizza rs95. If he would have informed me about the offer I would have bought more pizza staff was not intresyedintrested only he said that u cant eat the pizza here this is only 4 the take away. Invoice no is chk 7052. I am really very disappointe with the service and will never visit pizza hut again

Pada 18/11/2015, saya ada membuat pesanan Pizza Hut Triple Box pada pukul 12 tengahari. Saya dijanjikan 30 minit penghantaran ke Pejabat saya. Lokasi Pejabat saya berada di tengah bandar dan sangat mudah untuk dicari. Saya dihubungi oleh seorang pekerja Pizza Hut yang membuat penghantaran dan saya telah memberi petua untuk ke Pejabat saya. Namun, selepas sejam lebih, saya dihubungi pihak Pizza Hut mengatakan saya tidak menunggu di bawah Pejabat dan pekerja tersebut pulang ke kedai Pizza Hut. Saya sangat kecewa kerana saya mengharapkan servis penghantaran yang cekap dan cepat. Semasa pekerja tersebut telah sampai di bawah Pejabat saya, beliau langsung tidak menghubungi saya samada melalui panggilan atau SMS. Beliau memberi alasan bahawa tidak mempunyai kredit prabayar untuk menghubungi saya. Saya sangat kecewa dengan servis yang diberikan. Saya berharap pihak Pizza Hut Alor Setar dapat meningkatkan kualiti servis dan menyediakan pekerja yang mahir dan cekap terutama jalan di kawasan berdekatan dan juga menyediakan kredit prabayar yang mencukupi.

This is regarding the total hopeless service of pizza hut phase 5 mohali . I ordered a family size pizza and a pasta on 11 nov around 6 pm ( home delivery ). The delivery boy gave me the pizza but pasta was all spilled in his bag, he told me to pay inr 800 ( total bill was 1087 ) . I did the same and he took back the pasta. After around 30 mins his manager called me and said i should have paid inr 100 more . I told him i paid the amount which the delivery boy told me, but to my extreme shock he told me to pay more, he was least bothered about the negligence of service in his side. He said that now the store is about to close so he cannot complete the order but i have to pay him more. After an hour the same delivery boy came to my place with pasta ( which i no longer required as i had already ordered from other pizza shop) . I returned the pizza as well as i gave him inr 300. The manager should have shown the courtesy to call and ask about the incident as i paid the money but did not accepted the order. I can not mention the embarrassment i had to face from my guests due to this. I dont even even want to rate 1 star to pizza hut and the service. I checked so many negative feedback against pizza hut so i am sure this complaint will not matter to them gauravjeet singh house number 98 phase 3a mohali punjab india [protected] [protected]@gmail.Com

To Whom It May Concern: I have only worked for Pizza Hut for seven months, but I am a professionally trained chef and I have been in the food service industry for fifteen years. Over those past fifteen years I have worked with a wide variety of people. I have never encountered someone so rude, disrespectful, and unsanitary as Arjon S. For example, one day he was blocking my path and I said excuse me pardon me and he just stuck his hand in my face. He orders everyone around like he owns the place, but he holds no management or leadership position. I have seen him not wearing his hat or washing his hands while handling food and using a mop to clean a preparation table. When I informed our RGM and the ARGM they just blow me off and did nothing to correct the problem. I am turning to you for help in this matter. Thank you very much for your time. Sincerely, James M.

We are permanent customers of Pizza hut and order randomly. Since 3-4 months we are facing poor services issue. Recent example is of today, We placed order by calling [protected] on around 12:25 pm today, and requested to deliver on 01:00 pm, for which they promised to deliver on 01:10 pm, but the ordered 3 deals delivered us on 01:46 pm. One thing also was unfair, that if any thing you can not serve, then it must be informed while ordering, so that customer can manage it from other sources, but at the time of receiving the order, they not informed us that they could not able to deliver Sugar free (7UP free) but after around 30 minutes from order, we received call from your Peoples colony (D Ground) point that they not have 7uP free or Sprit Zero. We talked their manager, he promised but it only burnt the time, at the end we requested to reach earliest even without our required drinks. At the 11th hour we sent our own rider to bazar and arranged the required drinks. Such things are damaging your image very fast. Please consider it as most important. Best Regards, Sanaullah Archroma Pakistan Limited Canal Road, Abdullahpur, Faisalabad

9/7/2015 I took my grandson to eat for his book it award ...mold on windows...flies so bad buffet table was covered...tables were dirty ...bathrooms were disgusting and I drive truck. dirtier than most truckstops... now on to where the food was cooked floor didnt look like it had been swepted or washed in weeks ...stale water puddles on the floor by pop and under sink...employees were dirty and no hair nets.I love pizza hut pizzas but after seeing this it makes my stomach turn...this place has needed cleaning up for years please do something or l will have no choice but to call the state health dept.

Why is this the only place you can complain about manager. Where are the phone numbers? Does anyone really read this or care. The last complaint given from our store from a asst manager about manager to the one above manager caused the asst. to be confronted by 3 managers above manager and employees and fired. So unprofessional, so where can you give a complaint to a real person that will not get you confronted and fired immediately? I am really starting to think this whole company is corrupt inside and out and from top to bottom..

i ordered 2 medium pizzas and boneless chicken wings and waffle ff and a side of waffle ff diet pepsi i received 1 pkg of ff an 2 pizza and 1 order of wings when i called the manager kristen told me the store i ordered my order was closed so she would credit so next time i ordered i would get my stuff i said its 11 pm and the store is closed she put me on hold and told me my ff were put in 1 pkg if thats the case it wouldnt be with the money so i highly dont think they did so i asked for my pop the manager name kristen when said to her my sons pizza would be cold she said ok and i said thats all you have to say she said i dont know why hes pizza would be cold it wasnt my fault they forgot the pop and probably my waffles ff but i would also likemy 4.00 tip for the driver givin back to me this was the worst service also sat on hold 4 more than 5-10 to talk to a manager that shouldnt be one been 15-20 minutes since i talked to her still no pop 9-18-15 i have a # at the top 030215 i ordered on line from 50th and 34th ticket #0101

Ordered pizza online tonight (daughter did) . After it was delivered and I had signed and driver had left my daughter told me the total should have bee $17. The receipt I was given also said $17.66. I had signed a receipt for $22 and gave a $3 tip.

Then our pizza was for Hut favorite crust but it was not - think it was just hand tossed. Also there were several mushrooms on the cheese pizza and we did not order cheese.

Ticket #0113 delivered to:
Linda Loftin
278 Overland Way
Gray GA 31032

I would appreciate it if you could make this right in some way - mail me a coupon or something. We order pizza regularly at least once or twice a week from you guys and would love to continue.

I am tired of no matter what coupon I order always somehow always with fees and charges costing me over 30 bucks. I give your poor under payed drivers 2.00 no matter what, but on top of the convenience fee and the delivery fee, it way beyond ridiculous.but, to the complaint I titled now too, your large pizzas are the size of your old medium pizzas of a year ago and you taunt us with supposed DEALS? I am going to order from Dominos and others from now on. You are not fooling me! I have already showed my family, friends, church members, and anyone I work around your lie and bait and switch tactics, and they are leaving you too. Charge for extra cheese also and getting no extra?! That's a big ended too. Goodbye Pizza Hutt...hello...anyone else besides you.