Pizza Hut
Reviews and Complaints

First of all they said order would be delivered in 33 mins it was 45 mins that was ok, but then he didn't bring no ranch but I was charged for extra for ranch then I looked in container I order 18 pcs all flats it had 7 flats and 11 drums so I called the store to talk to manager to explain what happened she stop listen to my concern and give phone to someone else he said she is too busy and someone will bring me some ranch which never came and my receipt said 18 pcs all flats just wasn't right no to be heard my the store manager.

I had ordered pizza for delivery yesterday at 8:00pm. I waited OVER 2 hours for the pizza. I had called the store at 9:15pm and asked about where my pizza was. The lady said the delivery guy is out and should be there soon. So ok, no worries. I waited ANOTHER 45 minutes. When I called back, the female manager that was there was BEYOND RUDE to me and she just kept saying "do you want the pizza or not." I found her to be passive aggressive. The guy was out doing 3 deliveries. It shouldn't take almost 3 hours to do deliveries and get me my pizza. I order papa johns pizza and it was made and delivered within 25 minutes. If I had know I would have went to go pick it up. However this isn't the first time this lady manager has been rude to me. My roommates and friends have ordered and when they call, she yells at them and is always has an attitude. Please Do something about this. I will share this story- that lady that is getting paid by your company is making the company look bad.

We ordered pick up today, got the pizza to our destination and found a bug underneath the pizza in the box. Returned the pizza to the restaurant, was accused by a female manager that we placed the bug in the box ourselves. Threatened me with calling the police after wrestling the pizza box from my hands. Never once offered an apology. Pitiful ! Have pictures of the bug in the box. Please do something about these people. No customer should ever be accused of putting a nasty bug in their own food.

I ordered thru the app from the Lithonia, Ga store. I was given a deliver time of 1250 pm. The delivery driver just showed up over an hour late. This order was for me and my daughter. I called to check the status of the order and was placed on hold for over 30 min. I called back a second time. Both associates were unwilling to provide a status on my order, or let me speak to management. This is not the first time I have gone thru this with this location. Needless to say they have cost a customer.

If you have a restaurant that can seat 40 people then you should at least two people working the floor (on a sat. )not one! We are seated by the hostess that then disappeared. as we sit waiting to order or get drinks we watch the one server walk around taking orders, after she finally gets to us, and writes our order down. Pen and paper that's modern! She then goes to three more tables to take their orders the whole time nobody even starts our order because she hasn't taken the paper back to the cook!
One would expect a corporation such as yours to be more efficient. You are in jeopardy of losing a 40+ faithful customer. This store has struggled far too long

ordered food for my daughtersparty, while waiting for food, called police on friend, police were here, they said Pizza Hut would wait until they left to bring food.called to check onorder, kept getting hung up on.LIED saying they gave us food when you did not.I'm extremely disappointed. Its my daughters bday.people at Brooklyn park working on 12/1/2017

On 12/1/17 I placed an online order for 12 honey bbq wings. This was at 8:57 and received a delivery time of 9:25 via email. At 9:46 I called the store and asked where my food was. I was assured that it was on the way and provided with a credit of $20. At 10:07 I called back in to cancel the order and request a refund because I still had not received my food. While on the phone the driver pulled up and dropped off the order. Upon opening the food container I realize that the wings were the wrong flavor. I ordered honey bbq and received buffalo mild. I called the store again and complained and was told that the fryer was down and nothing could be done about my order tonight. I explained that I had acid reflux and could not tolerate buffalo mild sauce. Even though the manger was apologetic this is not the first time that this Pizza Hut was messed up my order beyond repair. Something needs to done to retify this situation and clearly some people need to be retrained. Waiting over an hour just to receive the wrong order in the end is very unprofessional. Please fix this store and it's staff

The Pizza Hut in Winner So. Dak has really gone down hill. The store is filthy. With the exception of the new Store Manager (Robert) and one shift manager (Joseph), the entire staff is known to be Meth users, some have already been convicted for it. It is no longer family friendly restaurant.
The store has a history for not opening due to employees not showing up, and the staff verbally attack customers and other employees.

I ordered a super supreme, bone out wings, and cheese sticks. I called at 5:43. She said it would take 30-35 minutes for delivery. No problem. I called again at 6:50, because my order had not yet arrived. Was told to call again 5 minutes later. I called back at 7:03. I talked to someone else and he said he would call the driver. As he got back with me the driver pulled up. I did not tip him. I was gonna give him a 5 dollar tip. Opened up the order and it was cold.

Location phenix city al hwy 280 bypass I was told that my order could not be placed because the order online was already made I did not know if the order went through or not so I decided to call the place of business I told them what was going on they said they can place your order I asked them well can you just void it out I'm still trying to pay my money and get some pizza delivered to my home they refused and told me that they could not place my order that I wanted I also told him that hey when it be easier if you can just void that out maybe just place that piece of to the side and I ordered the pizzas that I wanted and still spend my money with this establishment they still refuse my order so therefore I'm trying to place an order with this business Pizza Hut to feed my family and treat them to some good pizza for the night and I was refused service by telling me that I order has already been made just one pizza and I want to order 2 pizzas and they still just did not agree so I asked for the manager's name who refused the service that told the other young lady that they could not place my order my point of view if you are a big business why I refuse service the customer is always right even if they made a mistake online mistakes happen therefore that's why I call the establishment to try to make things right and they still refuse by service Pizza Hut 280 Bypass Phenix City Alabama Pizza Hut in order Miss Jenna you owe me an apology

On 12/1 ordered pizza and wings from store #012575 when order arrived it turned out the pizza was totally wrong from what was ordered and paid for online.
Tried to call the store four time and each time either got hung up on without ever speaking to a person or leaving a message.
Mistakes happen and its understandable on a Friday night to be busy. But if you're in business to deliver a product it should be your sole purpose to serve the customers and be there to listen to them when the occasional mistake does happen. NOT TO TOTALLY IGNORE THEM AND BLOW THEM OFF BECAUSE YOU DIDN'T HIRE ENOUGH PERSONNEL.

On 11/27/17 my family and I went to Pizza Hut and as we entered the store we saw the cashier kissing her boyfriend over the counter. We did not think much of her actions since there weren't any other customers at the time. The issue arose once the boyfriend was gone and we attempted to make our order. Our initial question was if they still had the medium pizza for $6.99. The cashier pointed at a poster that was facing outwards and said they had them for $8.99 now. I did not think that two dollars were a big difference so we ordered one medium pizza and an order of wings. The cashier was extremely rude. We had to repeat our order several times and at the end she gave us a total of about $29. By this time I had already stepped away upset at her lack of interest in assisting us. My husband was about to pay when I asked why was it so much for only one pizza and a small order of wings? Her answer was that the pizzas were only $8.99 if we ordered two. I told her that we hadn't ask for two pizzas, because we only needed one. She responded "well that's what you ordered!" And I said "No. I asked for a pizza for 6.99 and you said they were 8.99 now, you never clarified that the price was only when buying two pizzas". She then turned to my husband and asked "so you only want one?" He agreed, so then she rang us up for our new order but not before asking once again what we wanted. I asked her for her name three times and she simply ignored me. The last time she looked up at me and said "I don't give my name out" with attitude of course. So I told her that if she didn't want to give me her number, I needed the manager's number. With a little laugh she said, "I am the manager" that really ticked me off. I couldn't believe that a manager was acting that way. Raising her voice at a customer. So I told her that I needed someone's name; hers, the cook's, the owner's at that point I just needed the name of whoever was in charge of the store. She looked at me and with a smirk said "ok fine, I'll give you a name." In a paper she wrote 'Cindy' but the receipt said Maria and we heard a cook in the kitchen call her Mary so we suppose her name is in fact Maria. I told her that there was no reason for her to mistreat us the way she was doing and she said that I was being rude to her, I said, "of course I'm being rude to you now, but only because you have been rude to us since we walked in". I wasn't so upset at the fact that there was a misunderstanding in the order, it hadn't been the first time that it happened to us at a restaurant, it was her attitude, her lack of respect and interest. She didn't think twice to raise her voice at us and even laugh at our faces. Both my husband and I worked at fast food restaurants when we were younger and we understand that these job can get stressful but that is Why we also know that that is no way to treat a paying customer, whether their order is $1 or $100 you still treat them with respect. Personally I never want to go back to that store, I probably never will. And I will definitely think twice before ever ordering online again (which we did often) just to think that this is the type of people that my money is helping to employ is very unfortunate.

I placed an order using my account on my Pizza Hut app. I was very specific with my order. I ordered, paid for, and specified extra cheese on my pizza. I ordered breadsticks and two marinara cups. I ordered brownies. When the order arrived, I signed my receipt and tipped the deliver guy. I then asked where the breadsticks I ordered were. He looked mortified. He apologized, and said he would be right back with them. And asked if he could bring me a two liter to apologize for the inconvenience. I told him I understood, and accepted the offer. He never returned. I opened my pizza, and not only did I not have the extra cheese I paid for, there was no cheese on most of the pizza. I took pictures for you. I believe I placed my order at 8:00... and waited until 10:00. Why did my order not come completely? Why did the driver not return? And why do I order, specify, and PAY for extra cheese... then get a pizza with very little cheese on it... even many parts having no cheese at all? (Even whole slices) why was I not notified? Why was my money taken, but my goods and services not received? I'm very frustrated, upset, and disappointed. I tried to file a complaint with Pizza Hut, but the only states they offered were very random...

service in call center and limbergh branch is terrible, they took 1 hour and 30 minutes to bring a pizza, just 15 blocks away.
I have a full conversation for more than 15 minutes trying to get some answer, but people in call center, try to give me different names, and actually I feel they lied,
Finally the pizza arrived, cold and I had to pay for that without any consideration from Pizza Hut.
I have the call recorded if you are interested in listening.

On Tuesday November 28th my wife and I call for a delivery of the two medium pizza deals the wait time was an hour and five minutes so we waited for and hour and a half before we called back and to find out the driver cancelled our pizza delivery because he said he couldn't find my house I only saw one car go down my street but he was driving fast so if it was your driver he wasn't paying any attention to anything. So from that experience we may not go back to pizza hut like we usually do for carry out and we usually spend close to 50 dollars at a time for carry out. So in closing we may switch to another pizza place.

I understand that my store is closed for remodel. The store that's taking the orders customer service is horrible. You are placed on hold at least 3 times and the hold time is about 15minutes. An associate accidentally put my call in speaker mode as I listened to the conversations while saying hello, An associate stated did someone say hello I said yes she said one moment mam and never returned to the phone. I never experienced this with you guys I totally understand that they must be overwhelmed trying to accommodate 2 locations but the customer service can be much better

I've been ordering from the online link to the Spenard Piza Hut for approximately 2 to 3 years. They are fast and friendly, which is great. During that time once the order didn't go thorugh and I had to do it over again about 3 hours later, which was ok cos it was a computer glitch. Not their fault but im writing it here so that its noted. this time (and, in fact, every time), I put in the order to burn it. They burned the brownie which was great! But, the actual pizza, itself, wasn't burnt at all. in fact, in the middle it was a little under-cooked.

Thats why im not happy. They didn't cook it hard and i love burnt pizza. i dont like soft pizza, and its winter so im not about to walk 8 blocks both ways to get a pizza when the temperature is lower than 10 degrees outside. alright, im done. That's my issue. thank you for listening, for your time, and have a nice day.

I did order pizza to carry out order #3171120184249001183027406
And I found they did wrong pizza and they ask me to wait for another 15 min .
And I get the pizza after 20 min.
When I ask her for refund for the wrong one
She told me I have to wait for the manager and the manager came after 10 min waiting
And refused to refund me
And I did record the conversation

My email/[protected]@yahoo.com
Rania ali
[protected]

Thank you

Thank you

Ordered a pizza 11/25 for delivery.
Driver showed up with 2 pizzas charged to my credit card account for 2.(42$) Called restaurant to get charges corrected. Thought it had been corrected with apologies. I didn't want it but Driver said he might as well leave the extra pizza cause they couldn't do anything with it.
Checked my credit card statement a couple days later and no adjustment had been made. Was charged full amount. Called back to store and a very rude unaccomodating mgr. told me no refund could be made because we kept the pizza. I explained I only wanted an adjustment and that I was willing to pay for one pizza. She said not possible. Poor customer service
Won't order again and will dispute the charge.

I called in a delivery order to my local Pizza Hut, as I have plenty of times, last night. The gentleman that took my call had me repeat my phone number at least 7 times and proceeded to get ALL of my information as he says I've never ordered there before (probably because he was continuing to put in the wrong phone number even after the 7th time.) I ordered the new large one topping ultimate cheese pizza that was advertised for 12.99-pepperoni and a 2 liter Pepsi. My total came out to almost 25 dollars...? Even with a delivery charge it still should have only been around $20. I told him I would also like a side of ranch and a side of marinara and would pay the additional charge. But I questioned the price and was repeatedly told that my total was so high because of delivery fees. So I just dropped the fact that they were charging me $17 for a pizza that was on sale and just paid for it anyway. When we got the pizza it looked like there was extra cheese but no pepperoni and to top it off it had garlic Parmesan sauce instead of marinara on the pizza. I could have let this go if I had received the side of marinara with it but I didn't receive that either. The pizza was terrible. 8 don't eat white sauce on pizza and that is not the way it is supposed to be made. Basically we paid $25 for a pizza to go to the dogs because it wasn't what we ordered or wanted. What a shame.