Pizza Hut
Reviews and Complaints

I ordered over your mobile app on 9/29/18 around 8:00 p.m., 2 MED HTT Pizza's. 1 with Classic sauce, Ham and Pineapple and the other Med Italian sausage with Mushrooms for delivery at 10:30 p.m. I live approximately 4 blocks from the hut I use. At 10:35 (which is fine) he pulls up in front of my house and stops, I had porch light on and main door open so I could go out to meet him as I have a large dog. As I opened the door he drove off, went inside to call and saw him go around block and park in front of house across street. He was there 15 min and then left again to go around the block again. This time as he approached the side of my house I stopped him as he was close. As I received my pizza I asked for parmesan cheese and the pepper packets. His response " I don't have any, I forgot". Fine, I went inside opened the boxes, and both of the pizza's were cold. They were not cut into slices, except the very top, looked at bottom of pizza and no cut, so all they did was a surface cut.
I have never had such lousy service from that Pizza Hut, and I can guarantee I will not ever use your company again.
I am requesting a refund for this purchase which was $16.25 plus tip $1.00, ( wasn't worth that much) for a total of $17.25. I paid cash for the pizza, I do not want credit to your company so I would like a check sent ASAP.

Thank you,
Dian Weddle

On 9/30/18 my daughter ordered me pizza from the hut which her order came to 25.00 and change..

When I received the box of pizza $10.00 here is what I noticed when I opened it.
1. It was cold
2. It looked like old pizza that must of been sitting in the fridge somewhere waiting to b rid of.
3. It was greasy
4. Immation cheese and it was mushy as well.
4. The sauce tasted old
5. The cinnamon bread cold and again looked like it was sitting around waiting to b sold ..The whold box looked like it was waiting to b sold or it was ordered brought back waited for some days and resold..how nasty.

I called at 4:19 pm to the pizza hut on Newark Avenue in Elizabeth New Jersey spoke to Ebony about the pizza she then got off the phone and came back to the phone and said she apologizes for the pizza and that my daughter will get $15.00 credit towards another order
..I said ok but can my daughter get confirmation that this is a credit she said no that when she orders again it will appear when she orders..

Before I got off the phone with her I still let it b known that that was the worst pizza ever n yes I should of ordered Dominos from the door..

I'm very disappointed in the store, the staff for letting this happen.. note: if their was a manager for that day 9/30/18 she did not do her job when the young lady came back on the phone it should of been the manger on the phone to let me know what would take place after I complained about the pizza..

I have tried my best to work with the Employees of the Pizza Hut in Jonesboro AR on Caraway about the order that was placed on Friday the 28th of September I was told through email that the food would be ready by 10:15 which is 30 to 45 minutes before it would be delivered, the food showed up later than the time that was told. No one I talked to seem to understand all they keep talking about is a store credit which I don't care about since this is not my first issue with the store. All I want is my money back and if they want me to go to the dumpster and get the pizza and take it back I will.

Ok, #1. Your pizza USED to be the best, but not anymore, due to the inconsistencies with ingredients, and the LACK thereof.
#2. Charging people for DEEP DISH is a bad move. That was ONE of the things that put you on the map and made you great, but NOT ANYMORE.
#3. Why would you offer an 'ONLINE PROMOTION' to get a pizza for a certain price when everyone DOES NOT have a PC, or know how to operate one? Ya'll have been doing DUMB THINGS lately. We no longer order from you. None of our friends and family do. All it takes is word of mouth...
By the way, I went to a friend's house to use the PC to make this complaint.
#4. When you make a pizza, the ingredients should be plentiful, NOT SCARCE! You are NO LONGER the BEST pizza chain!

On september 29, 2018 i ordered a pizza box and it was said to be delivered in 30-40 minutes and after about an hour and a half i called in the store because it had not come in and nobody answered then 2 hours went by i called and nothing and then 4 hours later and still nothing. This is the first time something like this is happened and i am very disappointed.

I was highly disappointed in the quality of my pizza. I order two pizzas one of which the pizza dough was undercooked it was doughy. I couldnt even enjoy a bite we had to throw the whole pizza away. Im always ordering pizza from pizza hut and never have an issue i would greatly appreciate it if my order was replaced not only because the pizza was undercooked but once I took a bit the cheese and toppings was not tasting or looking good at all im very upset that the quality of service was bad and I'm a very loyal customer because I absolutely love pizza hut but as of tonight my order was just not very great at all !

I come to the Pizza Hut in Culver City about once a week. Every time something is wrong. About 6 weeks ago the young girl that answered the phone seemed not to know anything about the menu items. ie.I ordered chicken Alfredo pasta. It took her several times of asking me to please hold so she could talk to someone else. She picked up one time telling me they don't have Chicken Alfredo Pizza. Took almost a half hour to take my order. 4 weeks ago, 2 weeks ago and again tonight they were out of 20 oz diet Pepsi. One time whoever answered the phone kept telling me they don't have 20 oz drinks. They have one liter.and 2 liter. When I picked up my order I showed him on the bottle it's 20 ounce. He gave me a snotty response. Every time I go to this store something is wrong with my order.

Pizza Hut in Marianna Florida

On my way back home one day from Daytona Beach we stoped for lunch. This place was totally discussting, needs serious management training. I'll never stop again unless you garranty it's clefaned up.
I served myself been cause couldn't get service, even after all that the pizza was good but worried me and the salad Bar was as bad as the shades!this place needs help.

Last night I ordered two medium pizzas...a super supreme and a meat lovers... when the pizzas arrived the crust was still doughy and the cheese was barely melted.. so I called the store and the manager their said they would remake the pizzas and send them back out. When the pizzas arrived the delivery driver informed us that the manager had checked the pizzas to make sure they were ok... well they were not ok the second set was still doughy in the middle, the crust on the pizza was not even brown, when you picked up a piece of pizza your toppings all ran off because the crust was doughy. I am really disappointed with the quality of my product and will probably never use pizza hut again. Date of the incident was September 27th around 9pm. I would like a refund on my pizzas if its possible, i spent 23.000 dont remember what the cents portion was but am not worried about that. Maybe its time to retrain a manager as to how a pizza should look when it is done.

Today 29th sep, we placed order with Pizza Hut Karama at 9.00pm and the pizzas were delivered at 12.05am . Only 3hrs of waiting..., . What a pity... what customer service. And when we were calling to get an update, the manager was asking shall we cancel the order, after waiting for food .
So Pizza Hut, if you can't serve ur customers please don't orders. But please don't make starve like this. Just remember you are not the only Pizza company available.
Thank you for the fantastic delivery and this will be our last order with you .

I just visited the pizza hut Express in the novi target for the 2nd time today 09/28/18. The first time I came after 12 noon and was told the ovens were down and they did not have food. I thought I would give it a second shot today and when I walked up to the counter there was no one there. There was not a single Express food item available to grab and go. Not one thing. A gentlemen finally came and when I ordered a pizza breadstick combo meal he informed me they were out of breadsticks. How is a pizza place out of bread items? The coke machine was out of ice, cherry coke and diet coke. The coke I did get was flat. I was offered a substitution item of the breadsticks so I chose popcorn. I sat waiting for my individual pizza to be cooked. After it was delivered I sat to eat my meal in the open tables provided. I watched 3 different customers come up to the counter and leave as the gentlemen left the counter. Eventually another staff member from the Starbucks came and put up a gone on break sign back at 1:45 . Why would you schedule a break of your only attendee during the lunch time frame? Needless to say I am only submitting this complaint because you really have an opportunity to make more money at this location with the amount of traffic I saw come through here but the service and availability is so poor. The Starbucks had a continuous line and help with good service.

Really? You get a kid ripping a box apart, screaming out of control, huffing and puffing? And after she's done screaming, the narrator says, "You're teaching her right! " What? DUMB!

Can't think of a better way like having friends over ordering or eating Pizza Hut pizza showing them having fun while watching and being into the game and liking the pizza at the same time? No let's show a girl freaking out ripping a box, huffing and puffing snorting out of her nostrils telling parents this is a great way for your kid to act. Thank you Pizza Hut !...said with sarcasm.

On 9/26/2018 at 9:08pm I ordered a pizza online for my elderly mother. An hour passed with no pizza. I called and was told they didn't have an order for that name. I looked at my email and received a confirmation number and called back. They told me that they would send someone out there. I asked if it was going to be free because it had been over on hour. and he said yes and then the manager got on the phone and said the delivery person went the senior apartments and called and nobody answered the phone which is a lie because she's waiting on a pizza. He then tells me he voided the order and I would have to pay again because the first order was cancelled. I explained to him that's not my mothers fault . He then told me that he couldn't do anything else and I would have to place a new order. I told him "no" you have to do something and he hung up the phone in my face.

9/26/18 my husband and I were working from home. We ordered from Pizza Hut Delivery on-line for dinner. We went to the website, picked out our pizza, chicken wings, and a cookie for dessert and placed the order for delivery at 6:53. I got a text message on my cell phone that the order was received. I got another text at 7:26 that our order was going to be delivered in 35 to 45 minutes. At 8:30 no pizza. I call the Pizza Hut store, no answer. I wait another 10 minutes, no pizza, I call again, no answer just rings and rings. I go online and check my bank card to see if the credit card was charged, it was charged $32.00 plus tip. I call 2 more times in the next 30 minutes, no answer, no dinner! It is now 10:20...Where's our food? Delivery guy never called, no one called us even though they text my cell phone that the food was on its way! We called the Pizza Hut Store 4 times, the phone kept ringing, no one answered! How do you expect to stay in business if you leave your customers hungry and wondering if their food is on the way. And Pizza Hut Corporate...check into the people running your MacArthur Road, Whitehall, PA store. They don't answer the phone. VERY BAD FOR BUSINESS! I'm calling my bank tomorrow to stop payment on the charges to my credit card.
Teresa

9-16-18-those managers need to pay attention!
I order wings 2-3 times a month plus the ones I eat when my sons bring. This evening we again ordered two orders and were unable to eat them because they were buffalo hot. We returned to store a second time and again, they gave us a buffalo hot sauce. I called the store because I was not willing to return a third being that I was already so upset and the person who answered the phone at the store placed me on hold and transferred me to the call center. I again tried to call another 4 more times and all 4 times they hung up on me! The idiots working there really do not care or are just plain jerks and purposely switch the sauces! I am so angry and hungry right now cause I couldn't eat that the feeling to show up at that place and cause a scene is rapidly increasing!
Do not order from the pizza hut located at:7333 sw 152nd ave, miami, fl 33193
Terrible!

I have been a customer and lover of your food for a long time! However, after today that has changed! I placed an online order for two large two topping pizzas, cheese sticks and garlic knots on 09/25/18 at 11:30am at the Jefferson N.C. Pizza Hut! My ticket number was 0005! We could not eat the pizzas! They had put a thick layer of what appeared to be Ranch dressing (a white slime)on the crust then covered it with cheese and toppings! This was slimmest worst damn tasting pizza we have ever tasted! Our guest were appalled! Both pizzas went straight into the trash dumpster! Your food has always been good up till now! You let me and my guest down big time! I guess I will not purchase anything from Pizza Hut until you can restore my faith in your food! Pulling stunts like this is a great way to run off your long time customers like me to your competition!

One of the drivers had someone in the car and smell like a lot of marijuana I was very uncomfortable approaching the vehicle this individual has had this occur more then two occasions I don't know if this Is a new policy but if it isn't this problem definetly needs to be addressed I been waiting over a week now to hear from a manager at the pitkin avenue location

I received a email for a free large any topping pizza and I went to redeem my pizza and it says it's expired but the expiration date says 10/05. I don't know why it's not letting me use it. I got it and within the same week I went to try and redeem my pizza and it says that Everytime I try! I called the store I usually order at and they told me there was nothing they could do over the phone.

The commercial sponsored by the Nazi Football League and the anti American Football League, where you have a little girl screaming and acting violent ripping a box in half and set there and say that they raised their daughter right absolutely pitiful, so you consider teaching a child to be violent over an anti-American sport where they kneel for the national anthem is raising a child properly? I will never do business with you again.

UNREAL!

12584 N Beach St
Unit 134
Keller, TX 76244
United States
It would be great if your company cared about your customers AFTER HOURS AS WELL. The location of your store referenced above has the LOUDEST CLEANING/ Power washing and more going on 2 hours now! Your paying customers would apppreciate your policy change on when it's s appropriate times for such maintenance. Seriously it's ridiculous!