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Pizza Hut - Lebanon, Ohio / poor service

Lebanon, OH, United States Review updated:
Contact information:
Phone: 513-681-1111

Placed a carry out order over the phone. I arrived in the time frame they suggested the wait would be. I waited 14 minutes (I checked my cell phone time when I walked in to make sure I wasn't early/late, and then again when the manger cashed me out) at the counter for the manager to get off the phone as managers are the only one's who can cash out customers according to her. She cashed my order and walked away. I waited 4 more minutes to get someone to hand my order to me. Turned out my order had been sitting on the counter (no heat to keep it warm or anything) next to the register since before I had walked in. I complained and got no where. I contacted the district manager and she defended the store saying only managers can cash out customers, and saying "that's so weird" when I mentioned no heat to keep my food warm and "managers are supposed to contact me" when I told her the manager wouldn't do anything about my order sitting on the counter getting old for at least the 18 minutes I was in the store. The district manager said she would get some vouchers out to me for the "inconvenience", but she never did.

This was my second time ordering from this store, and this was the second terrible experience with the store. Never again, and I didn't write the other complaint on here.


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  27th of Feb, 2008
Agree Disagree 0 Votes

I'll never go there again and neither will my wife. I'll spread the word.

  1st of Aug, 2008
Agree Disagree 0 Votes
I think we should all go to Papa Johns or Dominos. I have a witness too. I ask the waitress to a flip and she only did a cart wheel.

If you knew the hell that was coming, you'd find that the complaints will be a happy memory.

My words will come true

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Pizza Hut Logo Pizza Hut
Customer Service
Overall Satisfaction Rating

1496 Reviews
7100 Corporate Dr
United States - 75024-4100
+1 800 948 8488
+1 972 338 7686
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