Pizza Hut
reviews and complaints

Today I order
Meal for 4 triple treat box take away with two tuffle cake which order no is 9645024.
When I reached ur outlet, staff say to me about my order, u don't pay for tuffle cake. Pay 140 for that. When I complained then he give me cake. During this my packed pizza gone cold. When I pay full amount then why I face this. I m ur regular customer
Pls consider.. if not then I go to r.t.i and court. Bcoz it's not good for it brand.. order by mistake one digit of my mob no is entered wrong. My mob no is [protected]. Email id is [protected]@gmail.com thankyou

We come to dine in seat down and was provide with menus. We waited 5-10 minutes for someone to come take our drink orders there was 4 girls standing around talking while there was no other customers in the restaurant. We waited another 5 minuets to see if someone would come and take our drink and our food order. We got up and left as we where walking out the door the girl was quick enough to come to the table to get the menu. We went to another Pizza Hut location got seated and got excellent service we won't be going to that Pizza Hut again after the poorly service we received.

I am a regular customer attempting to place and order and the person that answers the phone is very unprofessional.(Sunday, Dec. 17 approx -4:00pm) The more questions I asked the more frustration appeared in her voice.
I immediately became angry and told her that I was contacting CORPORATE on her UNPROFESSIONAL A&& and hung up the phone!

To be treated in such manner is really unacceptable! I will be contacting your competitor for all future pizza orders as you have loss a regular customer!

Regards,
Kay Lytch

I have been ordering from Pizza hut for many years. Was happy when they got the rewards program. What I'm not happy about is not receiving all my points from a order I placed on September 9, 2017. It's showing no points and a total of 0.00 which I know for sure that day I payed 31.58 and this was during double reward points. Till this day I haven't received those points and have reached out to both store manager and was told to speak to district manager whom I have reached out to and have gotten no response and nothing done about it. What can be done about this?

I go to check my points from Pizza Hut and you guys are saying that I am paying 13.98 that is incorrect I buy pizza all the time the correct amount is 15.15 and the amount for the next time would have been $17 and it should have been $17.15 but you guys are messing up somewhere in your system I want my points added thats like 30 points missing from my pizza hut rewards probably because you guys don't want to pay them out I noticed all the time the prices changes on the same pizza I get every time.

I ordered a large half cheese, half pepperoni pizza. When it arrived it was cold and half beef, half pepperoni I got the drivers attention before she left so she informed me she didn't take the call or make it. I asked if she wanted to see the pizza she said no. So I said you are the laziest bunch in which she got in her car and flipped me off. I contacted the local store manager and she couldn't even answer my complaint or give me the general managers business number. So this is my last resort. And the pizza was a medium not large.

I received a coupon for a free pizza in my email on 12/10 with no expiration date. I tried using the coupon on 12/15 and again on 12/16. The coupon code would not go through online. I called the Pizza Hut on Hampton in DeSoto, TX, which is the store nearest my home. Although they answered the phone, Pizza Hut, I was told that Pizza Hut had sold the store and they could not honor the coupon.

This makes no sense. How can you send me a coupon and refuse to honor it 5 days later claiming that the store has been sold.

My pizza was totally burned veggies were black. Terrible. I eat here 2 to 3 times a month and always awesome pizza. Disappointing. They say my report is to short. Ok, I can't get a good pizza that I ordered and spent good money on. I waste my time going to pick it up and bring it home to be unable to eat. I waste more time on here something I never to to be compensated. What a company.

I ordered around 4pm and at 7:30 pm still no pizza. Attempted 3 different orders and still no pizza. The last call said there was no information for the order and for manager and was transferred to my local store. Assist manager said it's a 2 in a half waiting time and we would receive our order around 9 pm. I just gave up at this point. There was no trying to accommodate on neither party, the customer service representative or store assistant manager. After telling them that my first order at 4pm was sent to the wrong address, then second call to reorder, then third call I'm informed with incorrect information about the order from customer service representative, then assistant manager tells me order hasn't been made and I would wait 2 more hours. I cancelled the whole idea of pizza night.

Went into Talladega, Al. store unit # 031691 at noon on 14 Dec 2017. There was someone sitting at a table eating. No employees in sight. All of a sudden the big guy eating gets up and goes to a register, but says nothing to us. He has no name tag or anything. We tell him what we want, and he still says nothing to us but goes to the take out window. Then a young lady comes from the back to the take out window. We are wanting to pay, but nobody says anything. Then the guy mumbles, she'll take your money, it's $17.92 she'll take your money. My husband ordered a Diet Mountain Dew. I asked do we get our own drink or what? The lady just went, uh huh. When we get our pizza, it looked good until we saw the crust. We ordered pan and got thin. We ate it because we were already disgusted by the employees attitudes and wanted no more dealings with them. I had to go up to the counter to ask for napkins. He finally found them in a box above his head. He took a small handful out and laid them on the counter to the left of me. He couldn't even hand them to me. As we were eating someone we knew came in. She walked up to the counter and they handed her personal pan pizza to her. She thanked them, but they said nothing. She said she called her order in. She went to the drive thru and her pizza still wasn't ready. She had to come in the store to get it. Another lady came in. She mouthed to us, "Where is everybody?" I said, back there somewhere's and good luck getting anybody to speak to you. She said the same thing as our friend. She called it in, and went to the drive up window but no one came to the window so she came inside to get it. She said, oh this place is not going to last long.
It is really too bad that these people are representing Pizza Hut. It has always been our favorite Pizza Place, but doubt seriously that we will ever go to that store again. Your representatives there don't smile, don't talk, that's rude, their uniforms were not neat. One employee didn't even have a name tag. The other ones name tag said, she was a general manager. What was he, because he was ordering her around? If this is how your stores are going to be run from now on. Bye, see ya, wouldn't want to be ya. Someone is asleep at the wheel. Your management team is extremely dysfunctional. Too too BAD!

Last night I ordered at 445 pm, it took my pizza over 1 hour to get here, then ended up with a dryed out thin crusted pep pizza and burnt cold cheese breadsticks. It was just awful tasting and not what we ordered. I feel like for the time and the price, it should not have been wrong, nor should it have looked like and tasted like over microwaved pizza and cheese sticks. Im pretty disgusted and disappointed with Pizza hut over this and just the over all experiences for the past year, Im really just not even wanting to deal with pizza hut anymore.

Hello, I know you all are very busy so I won't take to much of your time. My mother ordered me a medium pepperoni with hut flavored crust (my favorite). Fries and medium wings unfortunately when I got the order my pizza looked like it had been sitting for some time and there was no crust flavor. My fries were soggy and tasted stale, is there any way I can have this fixed in some way?

I went to the pizza hut in Limassol across from the four seasons to get a tale away order. I was shocked to find so much plastic waste with such a small order. The small pizza box was given to me in a plastic bag and the drink I had (can of fanta) had a separate bag. Inside the pizza box I discovered some sort of platic device in the middle of the pizza. I just think it would be lovely if larger companies like pizza took an interest in reducing single use plastic items where possible. I refused the bags but perhaps many other people wouldn't. It takes seconds to make plastic, use it for a short time and then hundreds of years to decompose. Thank you for your time.

I received an email confirmation this morning regarding an order that was placed through my Hut Rewards account last night. I reside in upstate New York and somebody, through unknown methods, hacked into my account and redeemed 2 Free any Pizza rewards at a location in Raleigh North Carolina. I contacted the store to see if it was an error or if something could be done but was told by the manager on duty that there is not much that can be done. I asked if presenting identification on online orders was in the store policy and he stated only on credit transactions. I believe the Hut Rewards program should require ID in order to complete the transaction. I'm not very hopeful on point reimbursement but I believe some type of policy change or enforcement should be looked into. It may seem like a petty issue but from my perspective somebody made off with benefits I could have used to feed my family on future occasions. Any guidance or information regarding this incident would be greatly appreciated. I've attached a screenshot of the email with the order number as well. Thank you for your time and attention.

IMG_0783.MOV If you don't spend money how are you valueble! This was recorded after her and another Employee stated while I was waiting on my pizza is this the headache there has to come a point and Pizza Hut's corporate career where y'all look at these incidents contact the store and get rid of these people they're running your store to the ground I waited 70 min to get a nasty cold pizza and me and my husband and oldest child were sick all night... this isn't all either

I have tried to dine in 2 separate times at the Pizza Hut in Magee, MS both times we have come in an hour and a half before the restaurant closes and both times they have told us the dining area was closed. Is this policy for it to close an hour and a half before the store closes? I am not usually a complaining person and this is my very first time to complain. But it is very frustrating to be turned away just because the people working in the building do not want to assist me from what seems to be pure laziness.

My pizza first they brought me pizza without pineapples on it then they brought me pizza with hair in it and on it I'm not happy at all my kids was mad, crying cause they couldn't eat there pizza every time I called to talk to a manager I got a busy Signal so I called Customer service they said they will fix it but didn't then they sent a manager to my house for what I don't know cause he didn't fix it either so I told him I will be suing them and he said he don't care it's not his business anyway and then he told me they will put me on the don't service list

I'm a resident of Greenbrier Tn and the pizza hut here had to be the worst one ever, Manager is rude does not provide any help to you and seems to care less, Worst experiences ever, My little gets book it coupons for reading at Wytogua Elementary and they told me they honor them then why is it given by pizza hut, And the coupons in the paper does not say carry out only, They also don't honor those, Then why is your name on these, I have had several issues at this establishment and no resolution to any of it, The manager, Employees and the whole bunch are very unpleasant and uncaring, I was even told well why don't you order else, Wow really would not my name on this establishment

I called to see if I could have my daughter's birthday party at our elk city, ok location. I was told I could but no decorations and only cake. No other outside food and drinks. I called 2 other times to confirm this information. We showed up on the day of her party and find out that we are allowed to have the party there, but the cake can't be served in there. She said I could send it home with the guests! Why would I have a party and send the cake home?! We left and got Little Caesars pizza instead and I will not be stepping foot in this pizza hut ever again. And neither will any of the 15 party guests. This makes it hard on winter birthdays because this is the only decent priced place to do it in our town. But I was highly disappointed as well as my 11 year old daughter. Please tell me y'all can do something. Thank you!

I am a regular customer and im tired of my order being screwed up almost every single time. This is 3rd or 4th time now. Its either wrong food, not cooked, tiny portions or they forget to bring things i requested. Last night was last draw. I spend $30 and i asked for plates and napkins and chz packets etc. guy said no problem. I said please dont forget cause i always have problems with your store. My family and i are n middle of move abd everything packed away. Guy shows and what do u know, forgot everything i asked for. I asked guy, do u have plates napkins etc he said "nope " walked away. I wasnt even done asking if he had things in car etc. he just turned and walked off . Hispanic guy that always delivers my pizza. To be a regular and always have issues i would think the driver or the store would make sure my order was right. I just feel if im paying for a meal how hard is it to get it right and to bring plates etc. i think that should be a requirement personally. Just toss n few playes napkins and packets of chz and peppers. Should t have to ask. Not to mention if i ordered sodas like i usualy do, throw n few cups. But driver was rude. I will no lonnger order from them again