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Pizza Hut


managers badattitude

Complaint Rating:  60 % with 5 votes
60% 5
Contact information:
americana pizzahut dubai
United Arab Emirates
Dear Sir,

Hi My name is Ganesh Rana Working In Dubai Caribou Coffee
this is regarding very bad experienceand worsth servicei ever got in pizzahut ( Global village Dubai Land ) yesterday 02/01/2010
i went with my 18 Staffs from caribou coffee for outing at 8.15 pm we all went to pizza hut GLOBAL VILLAGE DUBAI SOME OF MY STAFFS wanted to have KFC and SOME OF THEM asked for pizza as till yesterday piza hut was my faverate restaurant when it comes to pizza
soi went there to order on counter i placed my order to Manager DInesh His Nationality is SHRI LANKAN i ordered for pizza good for 6 and the price was AED 90 i placed my order and gave him AED 100
but he did not returned me my change the i asked him for change so he said wait .i waiteda while i get my pizza again i asked him for my change then he said that i gave you the change . witch he din, t then i told him that he did not give me my change . then he removed 10 dirhams from his cash till and he throw that money towards me . tis was not acseptable at all from a manager. his act was very bad to me i felt so insultedon that time due to that i dint take my change and i asked hm to give me my reciept. but he refused to give me my bill . he told me go and find out your bill from a garbage bin and he push his garbage bin to wards me . but still i asked him to give me a bill . for that he kept me waiting for 30 minuts and afte 30 minuts he gave me KITCHEN ORDER TICKET and told me he doesnt have the bill .
his approch was so rude to me i feld so offended on his this act .
then i asked him i need your companys no. and your name .
he said i will nt give you my name and company no. if you want you go and find out you stupid man .
i told hi i willcomlain about you
he said go complain whoever you want . i dont care
and he came uot of counter and about to hurt me by raising his hands on me.
so this was my experience with pizzahut last knight in GLOBAL VILLAGE DUBAI
IF you hire this kind of manager who doesnt know how to take care of costumers ths guy shoulnt be kept with reputed brand such as PIZZA HUT


Ganesh Rana
Sinior Oprations Manger
Caribou Coffee Uae


Pizza Hut

Complaint comments Comments (10) Complaint country United Arab Emirates Complaint category Scam & Fake Checks


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A  11th of Oct, 2011 by    0 Votes
Hi... I had a very bad experience from pizza hut on the 11th October 2011. I ordered for pizza at 2:05 am and the order was taken my a boy named Jerald from the toll free section ( 600569999) and was promised to deliver within 45 mts to my residence in Al Tawn, Sharjah. Me and my friends waited until 3:50 am and did not get the order which is almost 1 hour and 45 minutes. I tried calling the toll free number several times but could not get through in the new order telephone line and the follow up order line nor the complaint and suggestion line. I waited until 3:50 am, but have not heard from anyone in pizza hut nor the delivery person even though i was put on hold for almost 15-20 mts. i just lost my telephone charges on making several call to Pizza hut and following up on my order. The service is very very poor and there is no proper follow ups nor can anybody follow up on their orders. This is ridiculous and please ask one of the store managers to follow up on this and get back to me as I have lost the trust in ordering with Pizza Hut and made me in a very difficult situation that i am unable to order any food at this point of time since all the shops are closed and me and my friends had to starve because of the irresponsibility and the lack of professionalism of the staffs in Pizza hut. This is not at all acceptable from a reputed international food chain like this. Finally at 3:55 am a man name Ahmed Yamanny calls me from ( 0556026803 ) and tells me that he will be here in 10 mts. Is this the kind of service that anyone requires from Pizza Hut ?????????????????? At 4:00 am a girl by name Meladi calls and says that she is calling on behalf of the manager from ( 0556026369 ) and says that they cannot find my location. who does not know Al Tawn in Sharjah, U A E and when i received my order at 4:15 am i asked for the bill and the delivery boy was hesitating to give the bill and said it was free and later I had to shout at the guy to give the bill and he went down and got from his car and saw that the delivery address was clearly mentioned in the bill. This was the worst customer service that i have ever got in my life and don't know how many situations happen like this every day and the concerned persons really don't know about this. This is an insult for the international team as well. Please look into this matter to improve business and make more revenue.
Terry L Gomez
A  3rd of May, 2012 by    0 Votes
I totally agree with all this complaint, this is the 3rd time that deliver to me very2 late... All the call center agent telling 30-40 mins but still more than 2 hrs waiting for this delivery to come... Pizza hut and KFC. Showing that they really don't care to their customers!!! americana company can't handle their guest what more to their staff_???
A  24th of Oct, 2012 by    0 Votes
I had a similar experiance.My order never came even after so may follow ups.Very poor service.They lack customer service.Staff cannot make any deicisions.All are headless chickens.May be they need to go to KFC.
A  3rd of May, 2014 by    0 Votes
I had one of the worst experience with pizza hut. Ordering for take out and waiting
for 45 min is too much and get the stuff cold is more weird. So many years I was so crazy about Pizza hut. Thanks for this worse attitude and I will never have pizza from Pizza hut.
N  29th of May, 2014 by    0 Votes
Dear, I ordered a pizza on 9:55pm... It's now 10:13pm and I haven't yet received it... u decide!!!
N  19th of Jul, 2014 by    0 Votes
Dear Sir/Madam

It is with great regret that i inform the unprofessional service by your organization where you have mentioned wrong information to customers viewing your website.

I called in on the 19th July 2014 at around 9.25pm from 0097143427331 to make an order and wanted to make a few changes according to the values mentioned on your site but it is with a surprise that i was told that i am wrong at first instead of accepting your mistake. I do have a screen print of the same which i would be more than happy to forward to consumer rights for the way it was addressed to me.

Appreciate if mistakes by your end is addressed in a more professional way and at the same time to accept rather than try make customers seem dumb, which i not at all appreciate. Paying an additional amount is not at all an issue but when you try to make the customer feel he is wrong it is very offensive an totally unacceptable.

Kindly request the relevant to take necessary action and a call back on my number 0555545622 would be highly appreciated or this would go to consumer rights.

Thanking you for the same

A  29th of Dec, 2014 by    0 Votes
PIZZA HUT is a very worst pizza ever imaghine i order at 9.27pm now is 10.17 but the pizza is still in pizza hut store..the call center agent thwy said it just around 30 to 40 mins. maximum. and after 1 hour the delivery boy was call me and he ask about my location and i just explain too him and he said he dont know my location thats why he just wanna pass my pizza to the other delivery boy..do you think that is natural in a one of pizza company...???
D  21st of Oct, 2015 by    0 Votes
dear i order pizza and money change this is pizza you can see below and the delivery guy said no change

A  30th of Apr, 2016 by    0 Votes
The worst company ever with extreme bad representation to great chain such as Pizza Hut. Not a clue on customer service. Even Restaurant Managers are so rude.. most of the time orders are missing items or completely wrong items!! worst is delivering half cheesecake!! .. overall experience is very bad.. switching to another company.
A  1st of Jul, 2016 by    0 Votes
Hi, i happened to visit the Pizza Hut Abu dhabi Branch at Tourist Club with my friends, Once when i entered the branch the supervisor came from upstairs and said we are closed at the Time of 3:40 AM in which the closing time was mentioned outside as 4:00 AM and then i asked the supervisor Mr Ayman why are you closing early as i am here to order before the closing time and then his reply was so unprofessional and in a bad tone. I walked out to take the picture of the branch timing Board placed outside the door then suddelny he locked the branch and went inside. It was a great insult and shameful that i never had such an experience with Pizza hut before as i thought it was great brand. I registered a complaint at Feedback@pizzahut.com and a guy named Mr Mohammad called me from the Sharjah Landline and apologized for the supervisor's behaviour but refused to accept the Branch closing time as he said the closing time is 3:00 AM in RAMADAN but it was clearly mentioned 4:00 AM RAMADAN TIMING. I asked him to reply for the mail which i send and then again he refues to mail me. I then asked him that can i record the conversation which we are having now as a proof for saying about the branch timing, he refused that too and said that he have forewarded the complaint to the managerial department and they wil be contacting me soon in which i didnt get any call or mail from pizza hut untill now.

This shows lack of professionalism and Quality of the Dealers of UAE. If someone knows any mail id which i can register this issue with Pizza hut headquarters kindly inform me.


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