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Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.
It was a Delivery Pizza was Cold and not cooked long enough it was stlll doughy in the middle. The Wings were also cold and very hard. I am very dissatisfied.
I was very dissatisfyed with my wings, especially since this was my first time trying them. The came with little to no sauce and seemed undercooked. I waited for a very long time and thought that the food would be worth the wait however it was cold and extremely unappealing.
Poor customer service I walked in 3 workers was in the front and just look at me and finally one young lady came from the back to help me she was real friendly. I order 3 pizzas and none of them was cut all the way.I had to get a knife to cut me and my kids pizzas.
Everytime I get my pizza delivered it's always a problem like once, my pizza was delivered and I didn't receive my change back from the driver he said they didn't give him his bank . Then my pizza was given to me looking all beat up looking it was terrible
I call Pizza Hut on knight Arnold in Memphis and I was told that they were to busy and could not take my order. Manager also told the employee who answered the phone that I need to call the customer service line if I wanted to place an order! Very unprofessional, I will never order from here agin.
I tried to call to get some I formation but one would answer i hang up I call again no one would answer then I tried again then this loud ding came on that they did because, they had to because I know how the phones work, then I called using another phone and they answer right away, what they did was not okay, because the noise really bothered me.
When I placed my order over the phone they told me it would be 45 minutes for delivery. It was 55 minutes before the pizza arrived. When I called the store to find out if my pizza was on its way they hung up on me 3 times. I am enclosing a photo of what my pizza look like when it arrived to my home and I open the box.
Placed an online order for a large pepperoni and add half mushrooms. Got the pizza and no Pepperoni's. So I called the pizza hut we had it delivered from and they said they couldn't do anything about it since it was an online order
Say yesterday that $27.27 was authorized at a Pizza Hut which I did not order or authorize the transaction of the purchase which I did not order any pizza from any Pizza Hut yesterday so I'm trying to get help to be reimbursed for the transaction that was made off my debit card I can be reached at [protected] my name is Kevin Kyles
I called in an order they told me 20 minutes I got there in 25 minutes they forgot to make a pizza so I had to wait another 20 minutes so I had three cold pizzas one hot pizza they also forgot my breadsticks three out of four of the pizzas were supposed to be thin crust all of them were hand-tossed
Crust looks old. No sauce
Eric the cashier and Victoria the manager have terrible customers service @ 5594 Houston Rd, Macon, GA 31216 they could have direct my call to a different store but they didn't call me back and tell me they don't deliver to my address i had to call them back after a whole hour since i called
I ordered 2 pizzas, breadsticks and a cookie. The thin and crispy pizza was burnt. The crust was so hard we couldn't bite into it. The breadsticks were also over cooked. When I called the store to let them know they didn't answer. So disappointing!
on 11/30/2017 i picked up 6 pizzas for my sons birthday and when i got home my pizzaz where more than half wrong and when i called twice i got hung up on.i spent over 60 dollars and totally got cheated i feel.
The last 4 orders have been burnt n cold. Things aren't changing at this store it needs new management spend $40 and my kids wnt eat it. My wings r so burnt I cnt even stick a fork through the boneless wing. Things need to change at this store I will not be ordering again this is gross food n a waste of money.
Called the store for your new pizza advertising on t.v. . And was told they cant make it, because they DON'T have the product, how are you gonna advertise a product on every other commercial on t.v., and not be able to serve it. My family was excited to have pizza nite and our nite was ruined!@!@@
I had the worse experience manager very unprofessional talks over you don't know how to work with general public. His an Hispanic by the name of Ramon patron works at the Pizza Hut on glenoaks in sylmar ca this situation needs to be handle
This is unacceptable as an manager.
Pizza had a hair baked under cheese pazone had two hairs baked into it both were long black hairs
I ordered me a family box and accidentally gave them the wrong room number they voided my transaction for the pizza but i never received my money I'm trying to figure out if im getting my pizza i ordered or my money back. Cause I got neither. Please contact me when ever you get the chance thank. You and stay blessed.
Today I received a pizza from compton Pizza hut and the pizza was undercooked. We were not able to enjou or eat our pizza we had to throw it away. This was my order number 3171209183803001181024841 . I would like a refund for the one that was undercooked, it was the half peperoni with pineapple and half pineapple and sausage.
There was mold on half of the pizza on the crust
I ordered 6 medium pizzas 4 different ways. 2 came out right which was the first two I opened at the store. I didn't realize it was wrong until it was already at the party.
I ordered pizza from pizza hut tkday at 9:00pm. Kt is 10:12 pm and it hasn't been delivered. I called them it says they close at 10:00. So i can't call. And they did not deliver. This is not right. They shouldn't have taken order or sent confirmations if they couldn't delivered.
So my card was charged money and now my account has -8 dollars in the account and I never purchased the pizza hut items
Ordered online and got pizza and cheese bits were cold and soggy. Not happy at all especially for a 20.00 order. Not a good look at all. Not the first time this has happened. I can order from a competitive pizza chain further away and get hot fresh food. Clearly don't understand why the food is not fresh as if you were in the restaurant. Sad.
manager was being very disrespectful and she was yelling and she hung up the phone in face while complaining i called again asked to speak to manager she continued to get the phone and yell and hang the phone i thought it was very disrepectful
Today i visit the pizza hut store and the service is worst. They are serving thw worst quality. And after telling about the quality they are doing again and again. The service is also worst. They give the order after the 1 hr of order procedure. I never think to visit pizza hut again.
Yesterday my husband and I went for lunch.we have ordered one tikka pizza and garlic wraps. Pizza was ok but garlic wrap was not cooked from inside as per picture in here. It was not at all similar to what they are advertising.we are disappointed with the food. We left it there and had our lunch at Subway.
We ordered a pizza and it was still completely raw in the inside. We have tried cooking it 20 minutes and it's still raw.
Pizza Hut location Riverdale Georgia Hwy 85--ordered pizza today/delivery was not fresh! Crust appeared to taste old! Alwauys have an issue with this location and speaking with others within the community poor quality pizza-- very disappointed-- please retrain your team. Thank You!
When I ordered my pizza from the ephrata Washington Pizza Hut Last night they got my toppings wrong they got the kind dough I wanted wrong they didn't Put extra sauce on my pizza like I had asked and they didn't give me a side of jalapenos like I had also asked. Not happy.
My recent two large pizzas were soaked in grease and didn't taste very fresh. This happens every time I order from the gas city Indiana pizza hut
I would like to file a formal complaint. I placed an order online. The order was placed at 05:10 and it deliver at 6:45 . Pizza wrong order not cooked driver is rude so does manger, I called back they did not want to pick up phone
How can employees and management get away with treating customers like crap, being rude to them, closing early, cursing at them and running them off. They do this and there is no consequence to the employees or management. This is unacceptable.
pizza hut i8 islamabad Pakistan branch number 99
charged me extra while i ordered wow deal they served me with regular deal.
where i had to pay 500 bucks for two small wow deals
there i paid 900 bucks for two small pizza
they said we are not offerring wow deals any more wether pizza hut offering this
I was double charged by the pizza hut in ocala in the foxwood plaza on Thursday and a manager called me and said it would be refunded back and it was never refunded
I barely had meat on my supreme pizza, and I was over charged until I brought it to the waitresses attention. We were given a menu with old prices. I don't think I will be going back anytime soon.
Laconia Pizza Hut we need a new one different owner not closed
Hello I have been to pizza hut and over there nearly for 15 mins there was no one to take my order And when the person incharge came to take my order started talking very aggresively and not in a proper manner
I ordered a large stuffed crust pizza and when I got the pizza it was slimy and not done all the way. Also the pizza was paper thin. I did not enjoy having to pay 20.74 and didn't get what I paid for. Very upsetting because I always order the same thing and never have I ever got any mess like this.
Aka pictures were taken following morning.