PC Richard & Son
Reviews and Complaints

Buyer Beware! P.C. Richard had the lowest price on the Summit Series Weber Grill I wanted for my wife's birthday ... by $250, almost 20%. I worried this was too good to be true, but went ahead and ordered through their site, where the item was listed 'In Stock' ... no warnings about LOW stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low, " they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." Why they waited to until I called to check stock, I can't guess. Turns out, THEY'RE OUT OF STOCK on the grill I needed for my wife's birthday this weekend. Just bad business. They've really messed me up, too, on this birthday thing ... won't deal with them again!

PC Richards sells defective junk and does not stand behind their merchandise. Steer clear. Photos to follow, but in addition to the garbage $3000 fridge that I purchased, their delivery persons destroyed the integrity of the fridge by carelessly ripping off the packing materials in such a way as to permanently leaving pieces of plastic all along the edges of the fridge, with no way of ever removing these unsightly remnants. Sick of their BS.They'll make a sale, then wash their hands of you, the customer.

I sent my november payment to GE Money Bank on 3 novemberr 2017. The representatives from GE Money Bank called me, asking for my October payment on 29 november 2017. When I told by Joe Botros Jr. 8246 Salemen them that I had made the payment, they told me to authorize a check for my november payment. I hung up. They called and woke me up on 4 november 2017 (a Sunday) and I told them the check had already cleared the bank. They told me to send them a copy of my bank statement to clear this up. I told them that they must be crazy that I would send them a copy of the cashed check, which I have done.

I have had a horrific time with PC Richard And Son in Paramus NJ. 1 year ago I purchased a refrigerator after the first one I purchased went bad. It should have been a simple exchange since I had a warranty but no such luck. They were extremely rude in the Paramus NJ store and not very knowledgeable. I finally got things squared away. Now I am trying to make sure I can redeem my $329.00 credit by checking over the phone. This process has taken over an hour. I am on hold while I write this for the 2nd time today for over 20 minutes. The other 2 times in 2 different locations they just put me on hold and came back to the phone and hung it up.

I recently had the misfortune of dealing with the clowns in the Paramus NJ store due to a manufacturer defect in a previously purchased kitchen appliance. To make a long story short, I unfortunately was able to get my manufacturer to honor its warranty, but they made me get my new appliance from this store. Then there were issues in finding a new unit at the store, settling on a price, getting it delivered and installed (they actually wanted me to pay for 2 installs and don't even get me started on the actual scheduling of the delivery - train wreck), and THEN getting them to honor a refund that they volunteered to give me due to the issues. So now I'm out money and will never - barring a natural disaster where they were the only store open and had something priced under $20 and I could hand carry out of that store - shop at this store or ANY PC Richards store or thier website ever again, and I cannot highly recommend enough anyone else shopping there either. WORST SHOPPING EXPERIENCE EVER

I purchased a washer & dryer from the Paramus NJ PC Richard and Son. Great price. When they delivered it, they broke the dryer vent cap on the OUTSIDE of my house but neglected to tell me; insread, they completely taped it closed Still don't know why they even had to go out there. Only realzed what happened when it took 3+ hours to dry small load. Immediately complained & Jenny in cust serv essentially called me a liar. Arranged for service to repair it before noon on a saturday. No show so i called &advised my appt was 11:45-3:45 so i still couldn't leave my house or even go in backyard cause I'd never hear the bell. Got another call at 4:45 advising men would arrive shortly. Took almost TWO hours for men to drive from next town (i could have walked the distance in less time!)?. Men showed me work order which said work must be done before noon but they were then told NOT to come to me because they overbooked so my job was cancelled! Couldn't do repair cause they didn't have the part; promised to return next day and even called me to advise of his arrival And still never showed up! I spent a total of 20 hours over 2 days waiting for repair.. Jenny actually had the nerve to call me after repair finally done to confirm?. No apologies or explanation for implying I lied or cancelling my appointment, . A few years earlier, I had purchased a fridge with icemaker from the same store for my new house'. Waited all day for delivery - similar situation in that they kepy telling me it would be delivered|. Finally learned that they actually sold my fridge to someone else! The

entire incident has completely turned me off from this company/. They are not to be trusted;. Go to Lowes.

Be VERY wary of these people!They are RIP OFFS of the highest order.

I was told that I would be interest free for 24 months, after which my payments would begin to include interest. What they DIDN'T tell me was that all that interest was accruing and that when it kicked in I would be hit by deferred interest in the sum of almost $1200.00! NONE of this is listed on your monthly statement page, mind you!. It's a separate page (to which they conveniently never direct you!

You really have to hunt for it|.) THEN you're hit with a brand new 29;.99% interest rate! You read that right! 29|.99%! Even though I have automatic payments, so I'm never late!

This is now by far my most expensive interest account'. They make CitiCard look like Mother Teresa;. PLEASE! If you have an account with these people PAY IT OFF FAST, .

Then find another provider!

These people have a hole where their souls ought to be".Buyer beware!

I went to P C Richard & Son in Paramus New Jersey.I walked around a bit looking. I was attempting to get the atention of a sales person and they took notice of me and then turned there heads as if I did not exsit.there were many foreign sales person and seems not one american.

I feel I was discrimated against.

And I will never shop at P C Richard & Son in Paramus again.I went there because I had purchased items before and the african american gentlemen Ola there were very unhelpful and I went back to buy a stero system for my tv.the gentlemen Ola there where just rude.

I purchased a washing machine from P C Richard & Son in Paramus.I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will come back, but I had to sign a waiver. I was told it was a two-man job, but they would be back on Saturday. They never came back. I called them again they told me to suck it up. They're not coming back. I need to call FEMA or the insurance. The company sucks. Bad customer service. I used to get my appliances from P C Richard & Son in Paramus.I have maybe 15 things in my house from P C Richard & Son in Paramus.Guess what? They just lost a customer. I'm never buying from them again. ** customer service.

I purchased so many appliances for my newly renovated home and was promised that I won't be dissatisfied with my appliances. They even talked me into purchasing warranties for all my appliances for a high price tag. I wanted to purchase Square Trade Warranties but they promised me that their warranties were the best, promising me that these were no hassle warranties. After a year, my range broke down. I tried to use my warranty and the cons at P C Richard& Son in Paramus came over to my house to look at my range. They saw a few mouse droppings behind my range and refused to fix my range without getting my whole house exterminated. Okay, so I paid $50 to get my house exterminated and emailed my receipt to P C Richards & Son . They are now telling me that my warranty is void. This is the worst company to deal with. Never ever purchase anything from them. I know I won't.

P C Richard and Son in Paramus NJ has lost a previously loyal customer due to failure to deliver as promised. Ordered a kitchenaid d/w in the store and was promised ("absolutely there in 1 week, but not in store stock so will order"), checked the following week to confirm delivery time, told by mit manager Joseph Botros Jr. that earliest possible date would be in 2 weeks, but he would get back to me.
Following day I had to call to catch him. ("Sorry, earliest date would be total of 16 days.") We cannot wait this long,
so I called AJ Madison. Same model, color, etc. with extended warranty, installation, removal, can be delivered in 4 days
AND was $300 less! I have cancelled the PCR order. Previously you were a reputable company. No longer, it seems.

Over the past 9 months, my husband and I purchased 7 appliances from PC Richards -- 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working.

We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part.

There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase. That is typically the exception and not the rule.

The worst part is dealing with the company's Service Center. They are absolutely useless. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service.

I have never had an appliance fixed in a single service call, and I had to raise *** about having so many service calls on each "new" appliance before a Manager would approve a swap-out.

I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.

Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved. Instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?

I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.

Do not buy appliances from PC Richards, I spent a lot of money buying five appliances, they told me to pick it up the next week, when I when to do it they said they did not have it on stuck. Later, after only two uses, the dryer broke I needed service, had to wait one week, the next Saturday I was the last one. They have communications problems, people lie, they blame each other, DO NOT BUY ANYTHING FROM PC RICHARDS, VERY BAD COMPANY. I also called the corporate office in NY and they were not helpful, they just do not care for the customer.

We made an appointment to have our TV fixed with P.C.Richards.We took the day off and waited. When they did not show up we called and they claimed they couldn't find our name. Promised to come in a few hours and did not. When we called again they told us they called and no one was home. Big Lie! Promised to come again and still never showed up. We have been their customers for over 20 years! We will never patronize this company again and will tell anyone who will listen not to buy there either.

I had the misfortune of shopping in the PC Richards store on Rt.347 Setauket without a man along.
I wanted to buy my new kitchen appliances but could not get a salesman to help me although there were three of them just hanging around. These same three salesmen practically knocked me over trying to get to the couple (obviously newlyweds) that walked in the door behind me. Whaattt!
Does no husband mean no money?
I walked out and very happily spent my money at Sears. They were glad to take my $5000.00.

PC Richards will never see one dime from me!

I have been shopping at P C Richards in Enfield, Ct. for two years and I have absolutely NO complaints. I was there at 7AM on Black Friday, there were tons of salesmen glad to help out, the store was almost empty of customers, and there were many good buys.
I went back again this week to get a car radio for a birthday present and return a dryer hose I didn't need. I looked online and it said the store opened at 9AM. I got there at 5 of 9. I saw people going in, but waited till 9:07 and the door was still locked. I walked up to the door, the sign on it said they opened at 10AM. Out loud I said, "###" because I didn't have an hour to wait. I turned to go back to my car, someone from inside said, "C'mon in." Though I was there an hour early, Artie opened the doors to me, I told him about the online hours and the posted hours, he said, "If we are in here and can help you early, we will, even though the store is not supposed to be open." He was very friendly and helpful and did the return-no questions asked! He then turned me over to Lee Spatz who found me all the things I needed and did another awesome job! GREAT Customer service-good selection!

Do not purchase from P.C. Richard and Son. They are having a serious cash flow problem!
I bought a warranty from PC Richard for my computer for 5 years from 2006 to 2011. When the contract was over, I bought another one for 5 more years, 2011 to 2015. My computer crashed, I took it to the store like I used to do for repair. The manager James told me it's not possible because the employee who had sold me the warranty had made a mistake, I can only have a refund.

I'm so mad I just got back from P.C. Richard and Son in Paramus, after I was toldby Mo they will not exchange my ipod touch! I purchased about 4k worth of electronics over the past 3 weeks at PC Richards and this is how you treat your customers?!

Included in the purchase was an Ipod touch, I wanted to use this on the dock I purchased from the same store 3 years earlier. Unfortunately, the Ipod doesn't seem to fit...on any Ipod dock! The Ipod is obviously defective.

Being that I purchased the Ipod 2 weeks earlier, I would think a simple exchange would be and easy task. Nope, I was told that I needed a new dock, then I explained the situation and they proceeded to test the Ipod on the docks located on the floor.

The salesmen Mo did conclude that the Ipod was defective. Once I mentioned exchange I was told to speak to a manager James, and he explained that they don't accept exchanges or refunds on Ipods because of Apple's agreement with P.C. Richard and Son. I told him it wasn't fair and a few other choice words.

So, now I contact Apple only to be told that if the Ipod wasn't purchased at the Apple location they can't exchange it for a new one.

But, I could get a "serviced" (refurbished), Ipod under the warranty policy!

So now I'm stuck with an Ipod that doesn't function the way it should and both Apple andP.C. Richard and Son have my money.

I'm never shopping at P.C. Richard and Son again! I also plan on returning every single piece of merchandise I bought at P.C. Richard and Son for a full refund since I only purchased 10 days ago. What a shame, a company/manager James that is willing to loose $4, 000 worth of sales for a measly 250.00 Wow!

Hi Jacob:

Allison at P.C. Richard & Son here. I sent you a direct message shortly after you posted this complaint with a customer service contact. We would love to hear from you to know more about the situation so we can take appropriate action. Please get in touch with us at your earliest convenience.

Thank you,
Allison
P.C. Richard & Son

Jacob,
I agree that what happened was wrong, but, at the time the situation occurred, did you say something? If you addressed the situation with management in the store, I'm sure it would have been taken care of. Is it really fair to hold a whole organization responsible for the actions of one person? I completely agree that you should encourage people not to shop there anymore, but only if management did nothing about it. Because then the company would be condoning what happened. Even now, I bet if you call their corporate office, or write them an email to their website, it will be addressed. This is too serious of a situation not to be investigated. Take that step, call the corporate office, write an email... see where that gets you... if they don't do anything about that situation then, at that point it would be fair to encourage people to shop elsewhere. Let us know what happens, because I'm interested on how this gets handled now.

I purchased laptop for my daughter for March . Mousepad did'nt work. Searched online for possible solution to problem. Spent a great deal of time researching issue and found multiple posts indicating this was known problem with this particular mousepad and that it couldn't be fixed. Brought it to the PC Richard store in Paramus and told them about problem. They said they would send it out for service to determine if it could be fixed. I explained this was a brand new laptop out of the box and my daughter needed right away. Manager James Langford told me it would only take 7-10 days to get it back and if they couldn't fix it, I could get another one. I said since this is a known issue, I don't want the same one. This was the only laptop that had the specifications I was looking for at a price I could afford. The front desk clerk told me that it would be 10-17 days and the manager was wrong. I waited a couple of weeks and when I didn't hear from them, I called the store. They said that it was still not back. Since that time, I called every few days to check status; still not back yet. Finally, when it was almost a month they had the laptop out for service, I contacted the PC Richard Service Department. They said they couldn't get parts and they would offer a credit. They told me to go to the store and all the information would be in the computer. When I contacted the store, they said the information was not in the computer. After several calls and a very long wait, I spoke to the clerk and she said that a refund was authorized, that it's noted in the computer and that I should come to the store. I mentioned that I would be in by the weekend. When I went to the store, after waiting for them to find the information in the computer for almost an hour, the manager James indicated that he would not give me a refund. He would only give store credit towards another laptop or another item in the store. I looked at the other laptops they had available and there was one other one that might suit our needs; however, it would come to $185 more than my credit. I asked if we could receive a discount in light of the trouble we'd gone through and they said, "NO." I told them then that I really want a refund because there's nothing else there I need to buy and I really need to get my daughter a laptop. They flat-out refused. I'm so upset that so much time has elapsed. and that I couldn't receive a refund for a product that they sold to me that was broken out of the box.I would never shop there again.

That is really upsetting. Had similar experiences with them, it seems it's a one-way-street I'm finished with them!

Of course, Charles never called me and I was never credited the $175.00 I was promised so I filed a chargeback with my credit card company. Finally, a little over a week after submitting the chargeback supporting documentation, P.C. Richard & Son credited me the $9.89 to round out the $175.00. Of course, I was still out $0.40 for the stamp and all my time and trouble because of Dick's failure to live up to our contract. Yes, it was much cheaper for them to give me $175.00 to keep a dented refrigerator than to replace it but they acted like I was an inconvenience to them instead of the reason they are in business.

Did anyone from P.C. Richard & Son ever contact me or apologize for anything at any point? No. They simply do not appear to care about their customers enough to apologize for the hell they put them through. At least half of their employees are indifferent or rude, in contrast with the ones who are polite and helpful. They do not take responsibility for their errors and mistakes in a straightforward manner. They do not follow up on problems with the goal of customer satisfaction. Yes, as people say, "P.C. Richard & Son sucks

Bought a television saturday. Had trouble connecting it. Called tuesday to make appointment with installation professional for wednesday evening (And was put on hold three times!) . Left work early even though i had a lot to finish up before the holiday weekend.

No one showed up wednesday evening, so i called the store to follow up (And was put on hold twice) . The clerk joe botros jr. Said there was no record of my appointment. I said i might pursue a refund. The clerk joe got mad and hung up on me.

This store wasted my time! Next time i'll go to (((Competitor's name redacted) ) ) !

I purchased an Electric dryer October 2010 (whirlpool). 4months later the dryers shuts off and does not heat. Called p.c Richards techs came out three times took a look at it and said it works fine, not even taking it apart or doing tests. Now I'm stuck with this dryer because it is over one year and they P.C Richards and Whirlpool do not want to exchange it. Worst company ever.. Never shop there again.

I bought a warranty from PC Richard with my tv and if they can't repair it they credit you towards a new television. I can't get a repair appointment or a store credit. This is fraud, I paid for a warranty and have not received anything! All I have now is a broken television

i read this reviews too late. having problem with a broken 46 " tv now. i can fell tha i will lost my $1200. such a bad company, i hope they will refund my money then i can go to best buy

I too am currently going through the same process right now regarding a 55' tv I purchased a few days ago. I have spoken to 5 different workers and none of them have gone the extra step of assisting me. My box is still in tack and has not been opened. I called the till free corporate office and they too said tv's over 37' are non returnable or exchangeable. But when you click on the return policy on their web page, or read the return policy, it clearly states non opened non tampered items can be returned. I WILL NEVER GIVE ANY BUSINESS TO PC RICHARDS. I do not trust any of their ethical business standards. Once they make a sale, they'll leave you stranded if you have a change of mind.

I bought a glass top range I was never told about the drawbacks I asked for an exchange or money back they have ignored me.

PC RICHARD IS HORRIBLE AND CONSUMER SERVICE IS HORRIBLE AS WELL.
I HAVE HAD PROBLEMS WITH THEIR "MANAGER" OF CONSUMER AFFAIRS, TODD, AS WELL.
QUITE RUDE AND NOT AT ALL HELPFUL.

It may be a bit late now, but I would have definitely taken them to small claims court.
We can't allow them to go on screwing us! Had nothing but bad experiences with them myself...

BEST BUY STANDS BY WHAT THEY SELL/I HAD A LCD THEY COULDN'T GET THE PART REPLACED THE TV AND IT WAS 4 YRS OLD.OF COURSE I PURCHASED THE EXTENDED WARRANTY BUT STILL IT WAS HASSLE FREE. I PURCHASED AN LG RANGE AT PC RICHARDS 1 OF THE KNOBS PEELED IT WAS JUST A YR OLD THEY WON'T REPLACE THE KNOB NOR WILL LG LG WANTS TO GIVE ME A SERVICE CALL THEN CHARGE ME FOR BOTH.I WON'T PURCHASE ANY LG PRODUCTS OR BUY AT PC RICHARDS I HAD THE EXTENDED WARRANTY ON IT ALSO HOWEVER IF YOU READ IT KNOBS ARE COSMETIC, WHEN THEY SELL IT TO YOU THEY TELL YOU IT COVERS EVERYTHING LIARS!

Interesting. I have never had any problem with any banks for the credit card payment. I have had two occasions, however, within a very short period of time with GEMB/PC Richard and Son. They claim that they never received my payment... and therefore late charges was added in each occasion. I had to call their customer service and told them I had mailed my payment. Then, they removed late fees. I became very suspicious of these two incidents. Now I have arranged an automatic payment, so they can't play that kind of game again with me.

In my case, they sent a tech pretty quickly. Both time a replacement part was the fix. It had to be ordered. I am waiting 6 months. WARNING ! Be very careful relying on PC Richard's repairs.

Here is a new one. I live in Suffolk Co., NY. Lets have the Saleswoman open a
P.C. Richard card in your name and now tell you. Im sure Im not the first and most
likely it has been going on for years. I never buy there "over priced" items in 20 yrs..
I fix my own items. very easy to do. So when anybody goes to P.C. Richard to get there appliance fixed and they tell you its hard to fix and will be alot of cash. They are looking for free money for doing not that much. Fix it yourself.

filed a complaint today my name is R. about homeless people hanging out in front of your store# 31email listed is incorrect this is the correct email address wyldhorses18@gmail.com.
Please send reply to this address. thank you

I buy refrigerator.. with warranty on is .. they try to fix than 10 time but they can’t do it . Same problem every time . I try to told them give me new one nobody helping out . Suck company I ever saw in my life . # [protected]. Not one time refrigerator get bad . Northman 10 time .

Taking the old Refrigerator away - damaged the wall going down the stairs.

5 - 6 marks on the wall.

Not sure how to send photo's - -

Delivered on 10/12 - about 5:30 PM

Invoice #[protected] got that refrigerator on june 14 2023 but within month compressor gone bad try to reach many time for service but no help no body come to fix it last one month..have baby cant leave no food milk in there..

I ask for new one but cant have it..finnaly they said they order for parts but dont know when arrived..

PC Richard and Son made an unauthorized charge to my bank account on 05/15/2023. I have reported the scam to my bank for investigation.

The TV is not working and I cannot get PC Richard of Southampton NY to fix it as per extended warranty. I have reported it several times to the store. A technician came out and said he could not fix the TV and I must call the Installer.

I called and Emailed the store but have not received any information.

I received a refrigerator delivery on yesterday 9/21/22 in which the delivery person (s) damaged my wall and I need to report these damages to you so I’m uploading photos of my damaged wall

hi: I would like to know the purpose of warrantee on an appliance. My refrigerator has not been cooling and water is getting in draws and everything spoiling i have been calling PC richard service, tech come in after a week or so and they have no answer. They leave telling us that they have to place an order for a part . This is the second time they did that and no part in techs hands when he came to my house today. I am sick and tired of this nonsense. I have a loaner size of a dinky where i can only store small pint of milk and one bread in other words hardly anything. I am very upset this is third week going on without fridge. I was told by one of the managers by the name of "TIE" that she will order the part and next tech will come and replace it, he come here today empty handed. you tell me what to do. I dont want anymore techs coming to my home ... thats it. I want you to replace my fridge and i want new fridge within next week. Lynbrook customer07/24/2020

The guys that dropped off the refrigerator were rude and did not want to assist at all. Customer Service classes are needed for the driver and his assistant.

that was a special order forb a/c that was promised in 7 days, we recived after 3 weeks, our sales person mr.davis was amazing the best service keep us inform, call us and update us, he was not the problem at all, the problem is p.c.richard and son a company you can trust ?thanks arie arbel.

Horrible, horrible customer service! More than one month to fix my Samsung dishwasher machine. Still no fixed.