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Wrong price charged

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United States
Phone: 1-888-656-4546
I booked a non-stop flight to London, UK for my wife, daughter, son and I online on 1/9 for a flight in April and my mother, who lives in the United Kingdom, paid for it (she has a United Kingdom credit card that she used). The amount that was stated on the website and on the receipt I received (including taxes and paper ticket processing fee for my son's ticket)was $3251.85, but when American Express (my Mom's credit card)authorized the amount, they said it was $4987!! This was charged directly by the airline (Delta)and when my father and I questioned Orbitz about this, they denied that this was charged, they kept insisting that the charge was what THEY stated. We had them call American Express in the UK and they confirmed the higher amount, which Orbitz said they accepted, but then they called Delta, who also denied that they had charged $4987! We spent over 2h 30mins on the phone to Orbitz and spoke with a supervisor in the end (Lauren), but she would not agree that we were charged the higher amount even though Orbitz had been told by AMEX!! Orbitz told us that this extra amount ($1735.15) was a pending amount that would 'drop off' within 24-48 hours, but AMEX confirmed that they authorized the entire amount of money and there was only one transaction and authorization code, but this was never mentioned anywhere on their website. In the meantime, my Mom's credit card went over limit because of this additional charge and in the end we had no choice but to report this as a fraudulent transaction to AMEX! At this point we don't even know whether out airline tickets will still be confirmed once the fraud report is completed by AMEX, so we may not be going on vacation to see my family in London
Complaint comments Comments (1) Complaint country United States Complaint category Travel Agencies


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N  21st of Jan, 2011 by    0 Votes
I understand what you are saying Stealth Pilot. The original amount was in US Dollars and that is what American Express reported it as(it may very well have been more because of the exchange rate and the fact that the credit card was issued in the UK, but this was so much more that it couldn't have possibly been right). Anyway, the matter was actually resolved a few days after writing this complaint. It turns out that somehow, Amex was wrong in what they said had been charged (still not sure what happened). Also a member of Orbitz customer relations saw this complaint on here took ownership of it and they issued me some compensation, which was a good resolution to this. Still undecided whether I will used Orbitz again for air travel, but we will see.

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