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Orbitz Complaints & Reviews

R

Ritz54321 — USA

This review was posted by
a verified customer

Verified customer

Orbitz — hotel reservation

I booked a hotel reservation with the wrong date. Within seconds of submitting payment/booking, I contacted Orbitz via phone to fix my error. The automated message advised the wait would be 22 minutes. I have been on hold awaiting my call to be answered for 1 hour and 25 minutes- and am still on hold. This is unacceptable. I have emailed the hotel while on hold and they advised they would correct the reservation without the need of Orbitz's assistance. However this lack of professionalism and customer service on Orbitz's end is unacceptable. I travel often for work and pleasure and have used this agency in the past, but never again after this experience.

hotel reservation

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T

Tracyt42$ — USA

Orbitz — flight refund

Booked a flight on 2/27/18 to Las Vegas Cancelled the flight less than 30 mins later.Rep told me I could not make any changes on the flight and I had to cancel it
She then told me that my refund should post back to my account within 24 to 48 hours.Its 3/10/18 still no refund.I spoke to several reps and to United on multiple occasions they both dont know where the money is or to whom I need to speak with.Even had a rep on the phone with my bank.

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M

Mrsrogers4 — USA

Orbitz — hotel reservation

I reserved a room for 2 night and Orbitz took my payment. I attempted to check in the hotel but the hotel said payment was not received although I had the receipt on my email to provide from Orbitz that payment was taken by Orbitz after an hour or sitting in the lobby at 12am the result was the hotel wasn't updated in there system and weren't able to accept payment from Orbitz so the reservation was cancelled by orbitz.
I called Orbitz since they now had taken payment from me and I was without a room at this time being 1 am with 2 kids... They kept me on the phone for over two ours in which I have proof of. At this point very tired and cold. At the end of the phone call Orbitz was going to accommodate me with the upgraded hotel with the same check out date mind u now feel like I lost a night and really didn't care about the upgrade being the time. I was given the confirmation num and assumed to check in the new hotel in which according to Orbitz was already paid for. At 3am the hotel I attempted to check in now saying no payment was accepted and now that I owe even more. So now at 330 am im am still without a room and once again on the phone on hold!!! Not cool Orbitz I've done lots of bus with you and am very dissatisfied!!!

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E

This review was posted by
a verified customer

Verified customer

Orbitz — change in flight departure time

Made reservations and accidentally booked wrong time. After being on the phone for over 1-1/2 hrs and escalating my issue to a supervisor, I was simply told no, I cannot change my flight time. First excuse was that it had to be done at the airline level then my tickets had restrictions . . .

Following are the ONLY restrictions noted on my tickets when I made the purchase:

Airline Rules & Regulations
•
• Tickets are nonrefundable, nontransferable and name changes are not allowed.
•Please read important information regarding airline liability limitations Opens in a new window.

At this point, I've destroyed my Orbitz credit card and will NO LONGER use this Agency for any of my travel; which I used quite a bit.

I'm also not sure why my calls are being handled by employees in the Phillipines that speak very broken English and continue to lose phone connection with.

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Y

yvonne curri — USA

This review was posted by
a verified customer

Verified customer

Orbitz — car rental

On Jan. 11th I booked a car rental through Orbitz. Itinerary # [protected]
for a midsize car to be picked up at the Bari Italy airport on Jan. 15th and to be returned on the 18th at 4:30 ( which I returned at 3:30 and hour early)
My quote was for an automatic transmission with navigation... they gave me a mini van which was too big for the roads ... the navigation system was factory install and part of the cars features. which worked very poorly... Your price summary which was due at pickup which included base price of 95.83 plus taxes and fees for a total of 178.55 my rate was in us dollars and was stated in your price summary... was "Rental fees are due at pick up. The total price includes all mandatory taxes and fees... Your charge for 11.00 per day for insurance was not included which I added when I picked up the car at the rental company... When he handed me the charge to my surprise it was 602.99 Euro... I asked him why was the charge so high since my paperwork from Orbitz was much less... I asked, " Is this SC charge for 208.00 part of the deposit I will get back off my card once I return the car?" He replied, "Yes" We were rushed out into the parking lot to pick the car... Again asked the lady at the booth... About the over sized car which I didn't need and she said " you were given a free upgrade." I asked when will I get my deposit back... she answered, " A couple days after you return the car." Upon closer examination of my charges I noted a charge for 76.00 euro for GPS... which was already part of the features of the car and included in your price 11.20 was added for automatic transmission... which again was included in your price... I was also charged for winter equipment for 7.20 euro ... there is no winter in southern Italy. I was charged a location service charge 73. 69, an additional driver charge of 38.00, Additional taxes which were 108.74 ... giving me a grand total of 602.99 Euro... which equates to 741. 48 USD... of which I was told would be refunded. When I went to return the car on the 18th as I stated an hour earlier than was on my reservation with Orbitz I asked the gentleman at the return booth when I would receive my refund and he stated " usually in a couple days..." He looked the car over and said I was fine and we went off to catch our flight back to rome Italy... which I might add was 26.00 euro for a 45 min flight.
Upon returning back to the states I noticed the charge on my bank card from Hertz for 741.48 USD... Assuming the deposit had not yet been returned I called Orbitz... they in turn contacted Hertz and Hertz sent me an email stating they had released the hold for 456.00 on my card and to call my bank to make sure it is taken off... I called my bank and they said the 741.48 was the actual charge... Shocked I asked "have you ever heard of a 3 day car rental being 741.48 and they said honestly no... I have rented many cars in my day... in the US and in Europe I am veteran traveler ... Infact for my trip to Italy I booked two hotels with you and my friend booked the other two hotels with you on her card... I always felt you were a reputable company... which I am now rethinking...
Hertz according to your representative at Orbitz says these charges are mandatory... My friend who lives in southern Italy 6 months out of the year rents cars from the Bari Airport and has never paid such outlandish mandatory prices... I took your reservation prices at face value... and I am appalled ... I feel as though I have been defrauded in the worst way... I could have hired a car with a driver for a lot less money... In fact my round trip direct flight from Newark NJ to Rome Italy was a lot less... I am disputing these charges with my credit card company... and will not being leaving any good reviews as you can well imagine... Unless this can be resolved
Sincerely
Yvonne Curri
[protected]@gmail.com
[protected]

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F

Franky Cee — USA

This review was posted by
a verified customer

Verified customer

Orbitz — cancellation due to blizzard

It's January 7th and a snowstorm has hit the east coast. Many flights have been cancelled. (The next flight out from NYC to Denver is in 4 days!) I need to cancel my flight and car rental reservation entirely. So far, I have been on hold for 1 hour and 30 minute waiting for a service rep to help me cancel my entire trip. I am sure many people are experiencing the same idiotic delay. It's winter. Snow happens. This is ridiculous. And why the hell can't I just cancel my reservation on-line?

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H

[email protected] — Canada

This review was posted by
a verified customer

Verified customer

Orbitz — hampton inn hotel south beach miami booked through orbitz

I booked a package vacation with Orbitz staying at the Hampton Inn South Beach Miami 14th to 18th December. The hotel charged against my credit card $200 incidentals charge. I have checked with my credit card who agree it has been charged. The hotel claim it was on hold and pending and was not charged. The General Manager Mitch argued with the guest services of his own company who provided him with a screen shot of my credit card statement showing the charge for the 19th December that it had not been charged and was a hold. His advice on the matter was for me to chase and protest the charge with my credit card. I refused as it is not the credit card company's fault but the hotels. We also used the car parking valet for 4 nights amounting to $160 which was ok. At the end of the stay the hotel gave me a receipt telling me they had charged this to my credit card. To date 27th Dec the charge has not been applied and I have no record of it on my credit card. I have made 6 phone calls to guest services who each time speak to the hotel and make no progress whatsoever. I have also spoken to the hotel several times who just refuse to do anything about it.

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S

Smuckatelli — USA

This review was posted by
a verified customer

Verified customer

Orbitz — misrepresentation of pricing and airline fares

We booked a flight using Orbitz as our means to find and select a flight. It was a short notice since a family member had passed. The flight chosen was with Spirit Airlines and the price was competitive but not by a large margin with competitors. After payment and awaiting confirmation from the airline, I received an email that we would not be allowed any baggage except a purse or laptop bag and that additional fees would need to be paid for any baggage. This of course was not mentioned in the rates or in the details. You got my money this time and I will have to pay an additional rate for my bags that will after all is said and done exceed a rate from a competitor, but it is for a lesson learned I suppose that I should use Expedia and not Orbitz. I booked a flight at end of October this year through Expedia, same airline, same flight, no additional fees for baggage and could check bags for flat fee of $25 first bag. No more Orbitz for me as the airlines they represent use bait and switch tactics.

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G

Gayathri Perera — USA

Orbitz — deanza car rental/ nu car rentals

This place deserves no stars. It goes by the name DeAnza Car Rental and Nu Car Rental. This place is a SCAM and I am reporting them to Orbitz and the Better Business Bureau.

We reserved a full size car from Nu Car Rental (we had a lot of luggage) through Otbitz. We made our reservations 5 days prior to trip to Orange County, CA. Our email confirmation stated we had a full size car and we needed to call them from the airport (John Wayne) so they could send a shuttle to pick us up. We called them from the airport when we arrived around 8:30 am. We asked for a shuttle and confirmed that they had a full size car for us. The guy in the office told us their shuttle had broken down. We were told to take a taxi to their location, 3 blocks from the airport, and they would pay for it. When we went to the taxi concierge, we were told the Nu Car Rental/DeAnza hadn't been paying the taxis, and we had to pay for our own taxi and get reimbursed through them directly. When we got into our taxi, the driver was extremely angry. He told us that he had waited 2 hours, only to take us 3 blocks away. He told us that this place has NO shuttle and that taxi drivers were hauling people to this location for months!

We were dropped off at a sketchy location. The office was hard to find. When we arrived there was another couple ahead of us, having a dispute with the guy at the counter. I overheard them saying that they had reserved a luxury vehicle that the rental car place didn't have because another customer had extended their time. So, this couple wanted to get another vehicle, an upgrade, at the same price, but the guy at the counter wouldn't permit it. The husband told me later that he had problems with this place in the past: They had taken TWO WEEKS to credit their deposit (typically you are credited within two days).

When it was our turn, we were told by the lady at the counter, that they did NOT have a full size car, only a mid size car. Well, our luggage wasn't going to fit into a mid size car. You would think they would have the decency and common sense to let us know about this when we called en route and confirmed that they had our full size car. When I was arguing with the incompetent woman about all this, she let it slip out that their shuttle had been " in the shop...getting repaired" for the past TWO MONTHS! Why would they then, falsely advertise that they had a complimentary shuttle service from the airport. They said they couldn't give us an upgrade. In fact, they didn't have anything else but a mid size car. Really! After we confirmed that they did en route?! Coming from 3 blocks away?! On top of everything, they also didn't reimburse us for the taxi ride over! They just left us hanging.

Stay ways from this place. It's a huge SCAM. They are incompetent, unprofessional, seedy, and liars.

deanza car rental/ nu car rentals

deanza car rental/ nu car rentals

deanza car rental/ nu car rentals

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G

greg Rutz — USA

This review was posted by
a verified customer

Verified customer

Orbitz — priceless car rentals

This is not a complaint about Orbitz, it is about PRICELESS car Rentals.
I booked a car rental through Orbitz with PRICELESS for 5 days for a total of $117.30. When I got to the PRICELESS rental counter, I was told my reservation was closed because I was more then 2 hours late, from the check in time (Plane was delayed). So they changed me $50 to reopen account. Then I was charged for using my debit card ($19 a DAY), charged for Customer facility, vehicle license, just says Surcharge, BRONZE policy - because I used a debit card to pay
My bill went from $117.30 to $274.28!!! They have set up their rules/policies for rents to be charged more. Its a SCAM! You should be allowing this company to post on your website.
I would like to speak with someone about this situation. Im not looking for money back, Im want to stop this company from SCREWING other people.

Greg Rutz
[protected]@gmail.com
[protected]

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N

Nisha Suman — USA

This review was posted by
a verified customer

Verified customer

Orbitz — behavior of etihad airway employee

I booked flight from your site with etihad airways and they behaved with me so rudely and made Miss my flight, I had to book flight with another airways and spent another 900 dollars. They harassed me mentally just because I had booked flight through another site in a cheap price. I need something to be done with my money I spend in buying the ticket. I am already filing a complaint about those employees to different sites. I will never book flight from Orbitz.com if I get that bad treatment by airways employees. I am frequent flyer to India

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Et
EtihadHelp Dec 04, 2017

Hello Nisha, we are sorry to hear about your experience. Please forward your feedback to us via https://www.etihad.com/en-us/about-us/contact-us/feedback/ and our Guest Relations Team will review what has happened. *Ela

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D

DrVakul Gupta — USA

This review was posted by
a verified customer

Verified customer

Orbitz — no reimbursement for non disclosure of need of transit visa while ticket booking

I booked return flight from Chicago to Delhi via ORBITZ (Itinerary# [protected]) and never got any notification that I need Transit visa. My return flight was via AIR CANADA refused onboarding as I didn't have Transit Visa for CANADA on Delhi Airport. I had to buy new ticket on my own. I tried calling their help desk and after keeping me in circles for almost a week. As per them, it's mentioned on the site, under Terms and condition, that it's Traveler's responsibility to arrange all travel documents. Yes I agree it's my responsibility to arrange visa but being travel agent it's their responsibility to notify me that I need transit visa for my trip while booking otherwise how would I come to know. Their corporate office told me it's all my fault and I should have read all the terms and conditions carefully and they are not supposed to tell me that I need Transit visa for my booking. When I told them that other agencies like Expedia etc they could have notified. For this I got response it's my mistake and I had a choice to go to any other agency for ticket booking. They also told me that had I called customer care agent, he would have told me about transit visa. Ok sure, so why no notification when I book via site? Shouldn't they telling me on site as well??
When I called them first time, their representative (Ishaan) told me that I will get refund and I can book my ticket on my own. However, now they are refusing it.

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Updated by DrVakul Gupta · Nov 27, 2017

Orbitz is not taking moral/professional responsibility and their customer care has very bad attitude. They are not even talking properly. As per them my mistake is that i went to Orbitz to book ticket in first place, that was my choice and now they can't do anything

Complainant20091 May 20, 2018

This comment was posted by
a verified customer

Verified customer

The author did not provide any identification of the service
- name of passenger
- date & flight numbers
- destination airports
- the e-ticket in attachmnet
- 1st booking in attachmnet
- change of booking in attachmnet
- citizenship

Send the above in order to understand anything and to for the advise, if in need still.

I am not associated with orbitz.
Regards,
e-mail: aryan(at)vivaldi.net

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J

Jen92646 — USA

This review was posted by
a verified customer

Verified customer

Orbitz — additional fees paid by me for orbitz not doing their job.

I paid for a two night stay in full. When I got to the hotel it had been closed for over a month. I paid 120 for two nights. I paid for a airport transport through orbitz. I got left at the hotel. I then hire a cab to take me tomth new hotel where I paid 320 for the same two nights. It has taken me over two weeks to get a refund for the hotel. I asked for my cab fare since I should not of had to pay that. I was offered a coupon. I was told they could not refund the cab fare. I then asked for the airport transport that I paid to orbitz to be refunded and they refused. I have spent 225 dollars I did not expect to have to pay and I was given a 25.00 coupon. I will never book here again. I have never been treated so horribly. All I asked for was the additional transportation I paid not the extra hotel costs. The HOTEL WAS CLOSED OVER 1 MONTH and Orbitz did not inform me. Why would I ever book anything here again?

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Po
pobarjenkins Nov 20, 2017

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a verified customer

Verified customer

Unfortunately they probably can't refund you for expenses that they did not personally charge you for.

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Wanja Maina — Kenya

This review was posted by
a verified customer

Verified customer

Orbitz — flight booking - [protected]

I made a return flight booking from Kenya to Washington DC and back. However, when I arrived at the airport today on my way back to Kenya, I was informed that I need to be a canadian or US citizen due to transit through Canada. Am a Kenyan Citizen and therefore could not board the flight. When I called Orbitz, I was informed to go to the united airlines ticketing office but they asked me to pay USD 150. Am a budget traveller and its very unfair that Orbitz put me on a flight that I could not board and am being penalised for it. Now I have to look for transport as well to take me to a different airport. I wish Orbitz had indicated these complications as I was booking. I trust that you will find it prudent to refund the USD 150 as it was no fault of mine. Regards,
Godfrey Kiragu Maina

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Complainant20091 May 20, 2018

This comment was posted by
a verified customer

Verified customer

Hello Mrs. Wanja Maina,
Can you RE_send (forward) e-tickets or reservations along with the above text
in order to understand the situation clearly.

I am not associated with orbitz.
Regards,
e-mail: aryan(at)vivaldi.net

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S

Sami.b0212 — USA

This review was posted by
a verified customer

Verified customer

Orbitz — refund/inconvenience

Was told we would be compensated for the total of our room $65 and some change. Was also told they would cover another night for free from orbitz as well as the coupon for the inconvenience. As we had to deal with two separate issues at hotel between 1am for first issue and around 3am for second issue. Love using orbitz, and will use them again for sure but would appreciate if Orbitz would own up to what they said they would do.

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Nicholas (Nick) Ballas — USA

This review was posted by
a verified customer

Verified customer

Orbitz — ticketing for trip to and from athens, greece

My wife and I recently took a trip which you booked for us, leaving Norfolk, Virginia on September 16, and arriving in Athens, Greece, the following morning. Two weeks later we returned to Norfolk on a flight from Athens, originating (originally) on September 30. That return flight was cancelled, and we were booked on another flight the next day to return us to the U.S., and ultimately Norfolk. That cancellation was just one element of the confusion on our return trip. Please refer to your (Orbitz.com) Itinerary Number [protected] and a United Confirmation Code of CP6TKH for those arrangements. You will see, when you pull up this flight information, that you booked the tickets in the names of BALLAS/NICHOLAS CHRIS (correctly), and BALLASBALLASBALLAS/MARION NON (hugely incorrect). Nobody could possibly believe that my wife’s surname was a triple utterance of the correct last name. It seemed to pose no problem on the flight over, but a huge disconnect with the return flight, as the customs and security people could not reconcile this stuttering tumble of the same surname with what appears on my wife’s passport. As a product of this typographical error on your part, we were caused considerable delay, and made to feel fools by the bureaucrats (how many can I name, beginning with United, the customs and immigration officials, and not the least of which, but most irritatingly, the TSA in Newark, NJ) who presumed, in the name of security, to treat us like common criminals. My wife is 71 and I am 72. We have traveled extensively in our 50 years of marriage, and never have we experienced such rough-handed behavior. There was nobody who could be reasoned with at the security gates, and we were made to get out of line, and have our ticket re-issued with my wife’s correct name. All because of an Orbitz.com typographical error. I want to believe that your service is better than that. Please comment on what you see as fair recompensation for the troubles we were put to.

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R

Richard Benning

This review was posted by
a verified customer

Verified customer

Orbitz — never deal with them

One week ago I was trying to buy tickets.
You know, I'm not silly, I know how to write my own name and last name, same about my wife's ones. But when I got the tickets via email I noticed that they typed my and wife's names incorrectly. You won't believe but I spent over 2 or more hours trying to contact them. They were sooooo busy that couldn't simply pick the stupid phone. I finally reached them but didn't hear anything that would resolve my issue. Why is it so hard for you to simply change a couple of letters?
Please, stay away. They are unreliable and have no idea how to help with simple problems. I guess, there're many people who daily have similar or same issues, it's not something extraordinary or unusual. It happens to people every ingle day. Then why does your support pretend it to be for the first time in their life? Strange people, strange business. I don't think you deserve a good rating.

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Jennifer Hull — USA

Orbitz — bait and switch on airfare

Ok, this is a rant of epic proportions! i have been following prices for a flight for the twins 2nd Birthday and it has been the same price for DAYS! I tried to book online and it kept saying " cannot complete, wait and try later" after 4 tries I called and it took this rep ages to find the reservation and he says I can't give it to you for 326, 60 it's now 368.00! Oh no no!!!they did this the last time I flew, charged 50.00 more. The excuse you ask? Our prices fluctuate so that's why you can't get it for 326.60. I gave him both barrels ... then why do you advertise for 326.60 knowing that's not true? You are scamming the public! I want a supervisor. Well of course she's busy!! So... I said you have my name, you have my number, have her call me and get me that price!! I'm guessing that ain't gonna happen.
I have posted all this on FB. People need to be aware!!

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Karen Jill Vogler — USA

This review was posted by
a verified customer

Verified customer

Orbitz — cancellation of flight and seat assignments on rescheduled flight.

RE: Flights on Air Berlin - Booking # JDEQY3
Passengers, Karen Jill Vogler, James Kenneth Vogler, Sigrid McQuaid and John Joseph McQuaid.

September 3, 2017 - AirBerlin Flight7007 - Orlando/ Dusseldorf
September 4, 2017 - AirBerlin Flight8882 - Dusseldorf/Florence

When purchasing our tickets through Orbitz, we paid for Economy Seat Upgrades. Cost for this upgrade on these two flights was $35.00 per person. (Seats 14C, 14A, 18C & 18C and second segment seats were 11C, 11A, 12C and 12A) We also bought Orbitz travel protection for $49.00 per person.

Orbitz and AirBerlin let us check in for our flights on September 3, 2017 and we arrived at the airport 2 1/2 hours before flight only to find out flight had been cancelled. Neither AirBerlin or Orbitz notified us of this cancellation. AirBerlin rescheduled us for a Lufthansa Flight departing 5 hours later than our flight with AirBerlin.

We were given seats at the rear of plane with no extra leg room. Therefore we are asking that Orbitz refund us the $35.00 per person we paid for the seat upgrades.

The refund can be credited to the same credit card used to pay for the original reservation.

You quick response is appreciated.

Karen Jill Vogler

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Adonis Bryant — USA

This review was posted by
a verified customer

Verified customer

Orbitz — flight

I booked a flight to Texas for Sept 22, 2017 I did not put insurance on it I had no idea there would be a hurricane there, I called to be refund or at credited and they would not refund it .Its enough that my family was affected by the hurricane and then they refuse refund this is unreal I may have to take it to the media it makes no sense, this not the first time this had happen, they give good deals but they do not take in consideration when things happen out of your control

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