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Sunset World Resorts & Vacation Experiences Customer Care Service


Promotora Sunset Beach Clubs S.A. de C.V.

Boulevard Kukulcan Km. 10 Lote 13-B, Zona Hotelera
Mexico - 77500

Customer Support Phone Numbers

1800 262 9648(Mexico) 1 0
1866 377 4890(United States) 1 0
1800 681 6958(Mexico, RCI Exchange Members) 1 0
1800 262 9268(Mexico, Non-Members) 1 0
1800 262 8964(Mexico, Collections) 1 0
+52 998 881 4500(Customer Service) 1 0
+52 998 881 8750(International) 1 0
+1 866 760 1842(USA, Reservations, Members Only) 1 0
+1 800 896 1243(Canada, Reservations, Members Only) 1 0
+1 800 926 5140(USA & Canada, RCI Exchange Members) 1 0
+52 998 251 6013(RCI Exchange Members) 1 0
+1 800 494 9173(USA & Canada, Non-Members) 1 0
+1 800 906 4396(USA & Canada, Collections) 1 0
+1 800 961 6024(USA & Canada, SHARE Referral Program) 1 0
+44 800 047 0967(United Kingdom, SHARE Referral Program) 1 0
+52 998 287 4100(SHARE Referral Program) 1 0

Sunset World Resorts & Vacation Experiences Complaints & Reviews

Sunset World Resorts & Vacation Experiences / sunset group / fraud and dishonest

Anita Rigoni on Jan 6, 2019

May 27 2018 May 27 2018 I am in the same boat as many who have complained. I stupidly fell for this scam. I was told I was not buying a timeshare as I explicitly said I did not want to buy a timeshare. I have tried to get information from them as now I see information coming to me that tell...

Sunset Royal Cancun Presentation / timeshare fraud

Herschel Audista on Jul 29, 2018

My family bought the premium cancun vacations and availed the trip to cancun. You will have to pick one hotel out of a couple the package it says you agreed to attend a 90-120 minutes presentation which you got to because of the deal. My family were brought to a different hotel...

Sunset World Resorts & Vacation Experiences / pesadilla en sunset group

simoncruz on Jul 12, 2017

Fui estafado por sunset group, me vendieron con mentiras diciéndome que podría rentar mis semanas, le pregunté al vendedor si la renta de mis semanas era una garantía, me dijo que si y que si no lograba rentarlas ellos me las rentarían y nunca me dijeron que tenía que pagar mantenimiento...

Royal Sunset / Royal sunset timeshare scam

Lawrysmith on Nov 2, 2016

On October 2010 my sisters and I were in Cancun for vacation. We knew that we had to attend a 90 minutes presentation for timeshare, since one of my sister had received one week vacation from Royal Sunset. But we had kept in mind that we would not buy. After 4 hours of discussion we...

Sunset Group / Hacienda tres rios timeshare scam

HollyWatson on Sep 20, 2016

My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios, they made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it, because it is complex and difficult to meet their requirements, so my husband...

Sunset Group / Timeshare Scam

AdamSantos on Mar 28, 2016

My wife and I vacationed in Cancun in June, 2014. We were talked into going to a "presentation" with the Sunset Corporation. We ended up purchasing a Timeshare after a pressure sales presentation. (not sure how that happened...) That night I read over the contract and realized we had...

Sunset Marina Resort in Cancun / Not up-keeping resort to a 3 1/2 stars


Lets start with the only positive at Sunset Marina Resort, their staff & evening entertainment was good. Sunset Marina is an old resort but that wouldn't matter if they keep up their rooms, pool, hot tub, etc. The first thing my husband had to do was unplug the shower and things just...

Sunset Group, Sunset Lagoon, Sunset Resorts / Fraudulent Sales Pitches!!!! Beware

Zillay on Aug 16, 2013

My husband and I visited Cancun in 2008 and were suckered into the purchased of the worst scam ever! Their sales pitch went on for hours and we were convinced that this may not be a bad choice heck maybe we would use it a lot as our family grew... As time went on we tried to use our...

Sunset Harbor Resort / Real estate scam

Donald Kasper on Jun 1, 2012

I've purchased timeshare from Sunset Harbor Resort but it seems that they didn't even own it in a first place. Since they've received my money all communication was lost and no further actions were take to secure the deal. I had to fill claim with BBB, hopefully this helps somehow.

Sunset Group / Scam

kbb on Sep 12, 2011

We went on Holiday to Cancun, Mexico on December 2008. We were enjoying our trip, but for our disgrace, we met a man selling day trips. He asked us to go and take a look to the nicest resort called Sunset Beach. After time pushing us to assist to his resort and trying to convince us saying...

Royal Sunset Hotel / Refusal to cancel contract and unethical business practices


My husband and I attended the presentation and purchased a timeshare based on the false information that was given. Upon closer examination of our financial situation we decided we couldn't afford this anyways and tried to cancel at the sales office 2 days later. It was Christma...

Sunset Fisherman's Village Timeshare / Scam!


My husband and in-laws got scammed not once, but three times by this timeshare group. We initially purchased 8 weeks, agreeing to only use 4 for the first four years. We were assured that our membership in the yacht club was included in the 8 wk pkg, that any weeks we chose not to use...

Sunset Group / decepointment

Horrible company to deal with >they are all a bunch of liars they just want to take your money to built other resorts and they offer you a lot less than a cheap resort

Sunset Group - Sunset Lagoon - Royal Sunset Beach And Fishermans Village - Sunset Group Timeshare Fr / Scam fraud and Illegal contracts


While vacationing in Cancun, at the Spa Hotel. I had to attended a promotion for timeshare in the Sunset Group, I was not going to buy anything because I don’t really need a timeshare, BUT the sales person explained to me that they (the Sunset Group) was going to make a great...

Sunset Group-Fisherman's Village / scam, misrepresentation


My husband and I were scammed in 2004. We were guaranteed a great investment/rental income opportunity with great availability. And Yes, the yacht club, Sunset inter-club were also part of the deal. If unhappy or disappointed, we would be bought out with the assistance of their sales dept...

Sunset Group / Taken advantage of

It was our first trip to Cancun for myself, a single mom, and 2 daughters. We were approached at the Cancun airport and told if we listened to a 90-minute presentation we would receive huge discounts on various activities. Since it was pouring down rain the following day, we agreed to it...

Sunset Resorts / comments

----- Original Message ----- From: Kris Silva To: Victor Bigurra Sent: Tuesday, May 12, 2009 8:23 AM Subject: Re: Hello from Cancun-Riviera Maya!!! Hey Victor - we're here at Fisherman's. This is our third week and we are loving it. We are doing our part for the Mexican...

Sunset Resort (Ocean Hotel / Laguna Suite) / False information and charges


My sisters and I attended the travel show sponsored by the New York Times In February, 2008. Normally we were very carful about this kind of "package sale" by some saleperson, but because it's from New York Times sponsored travel show, we figure it's safe and reliable. There were...

Sunset Group / Availibility


I have owned this timeshare for 3 years and have not yet been able to use it, The 5 star resorts and gated comunities where never available, and convincing buyers that they never have to pay maintance fees because for anothet $549.00 this company (Resorts International Marketing Corp. 101...

Royal Sunset Hotel / Terrible place


I was contacted about an inexpensive vacation from Summerbay Reorts. For around $500.00 I was to receive several days at two different Florida resorts, a cruise to the Bahamas, 4 nights in Mexico, and a trip of my choice. When I declined they dropped the price to $249 and I accepted, but I...