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Ocwen Loan Servicing / harassment calls after payments made

1 Alexandria, LA, United States Review updated:

In simplest terms, My mother entered in a foreclosure forebearence agreement with Ocwen.
After a large lump sum payment and so far, 3 months of EARLY payments, Ocwen *still*
calls my mother constantly, hounding her for payments that have already been made.

I contacted Ocwen and was told that my mother would continue to be hounded for payments
that have already been made until at least Nov/08 and probably thru Dec/08.

Why? This is a direct quote from the rep:
"Her agreement hasnt made it into the system yet."

They clearly show the history of payments, when asked. They currently show ZERO past due,
yet the calls to my 72 year old mother continue joyfully and apparently will continue.

You would think a subprime company would have better things to do that to waste time and money
hounding a little old lady for payments that HAVE ALREADY BEEN MADE, but apparently not.

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  • Ch
      21st of Jul, 2009

    I can back up this comment as the same thing happens to me despite my objection to the person when they call. I also get calls that say to call "Tracy" at Ocwen. When I try to call I can't get a live individual on the phone let alone "Tracy" because I have applied for a modification and the phone system/computer knows your phone number and tells you not to call, that they will contact you about your modification. It is just crazy. I have to call from a different phone number to get someone to talk to me. Oh.. and their modification... ya, it modified my loan up over $400. That should help me be able to afford to keep my home?! Ya they pride themselves on customer service... NOT!


    0 Votes
  • Mi
      16th of Feb, 2010

    A part of the problem with Ocwen is that they have chosen to outsource a large percentage of thier operations overseas to India, These people do not have a clue and this company should be ashamed of what they put their customer through

    0 Votes

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