National Bank of Kuwait
reviews and complaints

I recently did an international bank transfer from NBK to PNB in the Philippines on 29 Nov 2016. There was a mistake on the account number which was my fault and I admit that. When I was made aware of the mistake I made the necessary corrections in order to finish the international transaction transfer. I was informed by the bank in the Philippines that until NBK sent an amendment that the funds would not be released. But mind you NBK has received their transfer fee as well as PNB has also received their fess. Yet the funds cannot be released until the amendment is received. I called and spoke to the first NBK CS Rep Ms. Safar on 12/1/2016 in which I was informed that an email would be sent to the telex department to amend the information. I have spoken to NBL CS Reps Mr. Ali, Mr Aziz's, and Mr Trri (SP). Still after speaking to all of the listed individual nothing has been done. I waited until the next day 12/2/2016 and again checked with the bank in PI still no amendment. Due to it being the weekend and NBK being closed I was patient and waited until Monday the 5th of December to call. Again I contact the bank in the Philippines and still no change. I have called and spoke to the Floor Supervisor Mr. Fatah and I received a call from someone named Ms. May. It's 12/7/2016 and still the issue is not resolved. We are heading onto another weekend and still unresolved. I hate to have to resort to going on social media to get something as simple as an email or a phone call to resolve this situation. And it may make no difference them but I will repost this every hour on the hour until I get this resolved. And post it on as many websites as I can.