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Monro Muffler Brake / monro muffler totalled my car

1 Mount Vernon, OH, United States

May 5, 2018 I took my Jeep Grand Cherokee (Overland) in for an oil change at the Mount Vernon, Ohio location. My Jeep was dropped 4feet down and stuck in the lift jack. I watched in horror as they tried to get it out. As my jeep was tore to shreds!! So shocked and upset .They were not able to get the lift out of my jeep. As they closed for the night. I was with out a vehicle then. And for the next day as well. The insurance co. Travelers called me 4 days later. With no explanation, remorse or any fairly reasonable compensation for this. They said my jeep was valued at 16, 000. is all they would pay. I had paid 28, 680.00 for it 2 years ago. (I did not go into this establishment to leave with out my vehicle! They then said they normally don't pay for a rental car for more than 5 Days!! I am so appalled with this situation! So I am now at a loss of over 12, 000.00 for their mistake. No one what so ever has called me from Monro's. I am still in disbelief at such a thing has happened . And a big corporation such as this has no consideration what so ever. Still so unreal to me. More than disappointed, Terri Bower

Monro Muffler Brake
Monro Muffler Brake

May 16, 2018

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