McDonald's

We are the couple that never complains, writes it off to someone having a bad day. We like to compliment employees to managers since they often hear the bad!
TODAY however was THE WORST I've ever seen.
Store#12268 in Tupelo MS
MGR Alex was doing his best to make the work but they were ALL rude, disrespectful & could careless of you got your order or not. He had to get mad for them to work and cook...this place needs ALL new employees other than the nice young man I charge today. Not to mention it was nasty everywhere!

My grandson and I stopped for lunch at a local McDonalds. We ordered in the drive thru at 11:02 am on a Saturday morning and were asked to pull into a parking space to wait for our order. After waiting for almost 25 minutes and watching other cars arriving after us receive their orders, I went in and asked about our order. The manager could not find our order and had to have it remade. I waited inside and they brought it to me on a tray! I told them it was to go, so they had to bag it. There was no apology from the manager or any other employee for my wait or for losing my order. As a former employee of a McDonalds restaurant many years ago, I'm saddened at the lack of accountability and customer service at this McDonalds. 😢
Sincerely,
Shari Chinevere

Ordered a big Mac meal with fries and 20 PC nugget. Waited in line for at least 45 minutes while the one person was running the drive-thru window by the time we got up to the drive-thru window window the managers explanation was that they were having your issues or money issues with their cash but we paid exact change for a ticket so I'm not sure why we had to wait that long if they would have taken our money we would have just left but because they took our money as soon as we got to the window. We then proceeded to wait to get the rest of our food which should have already been cooked priors she was pulling up to the window because of the wait time I was just disappointed with the customer service and general overall experience that evening so I thought that I had to tell somebody

I was at the mc Donald at 3532 seven ave. Metairie, la [protected]. I walk in to place order and had to wait while workers are looking at me. Manager came from sitting at a table to take my order. After taking order one of the workers and manager was arguing back and forth while customers are standing there. There was no respect on either part. I feel what ever was going on should have been taking care of behind closed doors not in front of customers and other workers. They also chimed in after manager walked away mocking the manager about what she was saying. This behavior is ridiculous to occur at a business like this.
Another issue I have is I ordered a quarter pounder meal and when I bit into sandwich I noticed that the meat was not fully cooked n had some pink in it. I didn't bring it to counter to complain because of being afraid of what would happen if I did so just threw it away. This is a very serious issue and should be addressed as soon as possible before someone gets sick. Thank you for your time and hope these issues are address in a timely matter.

I went to the local McDonald's last night i ordered 20 peice chicken nuggets with a basket lf fries 2 double cheeseburgers and 2 bacon doubles .. I live 5 minutes away when I got home everything was ice cold and the chicken nuggets tasted like they were 10 years old . also my double cheeseburgers had sliver onions on them.. My whole order was disgusting

I went through the drive thru at the Mcdonalds at 5201 S Louise Ave in Sioux Falls, SD. I ordered 22 dollars worth of food for my kids because I had gotten called into work and Mcdonalds was on the way home. So the drive thru person shoved all my food into one small bag. When I got home I went to pick up the bag and the bag ripped and the food fell all over the drive way. I called the store and they offered to remake the food I told them I did not have time to go back for food because I had to get to work. I asked about a refund because the food cost over 20 dollars. I said I did not get off work until 9, they said that was fine I could come in then and get a refund.
When I got there the manager said that he could not give me a refund only coupons. I told him I was told I could get a refund, he said that was the best he could do. I told him I asked for a refund not coupons. I asked for a number I could call and talk to someone. He gave me a number, so when I got home to call it, the number went to a fax machine so I could not talk to anyone. Maybe he doesn't think that 22 dollars is a lot but to some people it is. I was very upset with the way I was treated and will never go back to that McDonalds again.

Wednesday around 6:57 I was at Macdonald waiting for order, than I see the girl by food not covering her hair showing other coworker highlight, playing with hair .and when I ask her to cover her hair the other coworker stated talking and said she s the manger and she knew what she's doing.also the trainer manager she was talking very bad after she drop the apple pie at the floor and put it back to customer order, broken box
I feel very said because I have to stop my son to eat something he's enjoyed to eat because of attitude this coworkers and dirty environment.
I'm a customer, to spend 19.50 dollar for food and to get nasty attitude, think how many customer u loosing every day for that .

Cars piled up, no communication from inside, literally 20 minutes in line! Finally went to the window, manager, came over..We asked what the hold up was, he said we're waiting, we said ... for what? he snapped for food, turned around and walked off. Took another 5 minutes to get our food, should have cancelled but figured even that would have been a freakin hour wait! This happened at 9pm at night too!

I went through dive thru in Moreland Georgia yesterday. I ordered a sausage egg McMuffin and hash browns. No egg on McMuffin when I opened it at work. Also, hash browns greasy and cold. Staff was slow and rude.
I live close by and went thru again today to try, thinking it was a one time deal. Well, I was wrong. Got to work again today, ordered the same thing this time with a diet coke. It was worse. Again no egg on Sausage egg McMuffin which was cold. the sausage looked like it was from yesterday. The hash brown again greasy, but gray looking inside and cold. It looked like it had been cooked earlier then re fried in grease. Even the diet coke was flat. So, this constituted a complaint.
Kerri Curlee

I went to the McDonalds at 2401 63rd street on May 28th and placed an order on the mobile app using the Buy One Mccafe beverage, get one free. I never received a paper receipt and was told to pull to the second window where I received my two Mocha frappe's. Later in the day I checked my digital receipt in my email and saw I was charged for a bacon, egg, and cheese bagel which I never ordered. When I called and talked with the manager I was told I had to have a paper receipt in order to be reimbursed or else he couldn't help. So I was hoping to somehow be reimbursed using this email receipt that I will attach. Thank you for your time.

Went in to a Tampa Florida McDonald's on 56th n sligh the worse experience ever with management they all sucks and the one with the big big phone hanging off the side of her waste hip.. not perfessional at all they need to train her more respect on customer service.. not to answer the phone while dealing with customers so rude! The guy was cleaning when the line was 6 people packed I asked her for her name she gave me a fake name I ask jayla and she said her name was tt.. you guys need to train her or lead her out the back or front door. She gave me my order everything was cold after 16 minutes if waiting. who's her boss? Who gives her permission to treat people like this I will never go back in my living life! Poor C's!

Went the McDonald's in New Prague, Minnesota for lunch today. The restaurant is located in a Super America store. The manager on duty, you have to give her credit she did everything, but none of her staff were doing anything, not cleaning, taking orders or making sandwiches. So many mistakes. I am surprised that the McDonald's in New Prague is even open, the very young staff don't even want to work. So lazy.

Yesterday, Sunday my husband and i went to McDonald's corner Tatum Blvd and cave creek rd zip code 85331. There's was for iced tea or salt. There were maybe 15 fries in a large fry. Went back around drive thru cause can't go into restaurant die to renovation. Was told "Yeah the others weren't ready" not I'm sorry for your inconvenience. Then stupid us went back today for mocha frappes. No straws. My suggestion is close till someone can manage or put sign up order at your own risk cause we don't have adequate management.

I have quit my job friday after my shift had ended on 5/18/2018 and I havent received my last check with the store manager... I am a former employee at mcd on augusta rd and would like it if I had my check asap... I had work from 5/13/18-5/18/18... And I have the right to get my last check and will not leave till I get my check... I have waited a whole week for it and not one bit have I got my check and I am pretty darn upset and would like my money please...

I just purchased food from McDonalds on Doc Dr. In West Chester, Ohio 45069. I requested a receipt and they refused to provide a receipt because the machine was jammed and they didn't have time to fix it. THIS IS POOR CUSTOMER SERVICE! I asked for a receipt and the employee just said "It's broke, there's nothing I can do." This gives off the wrong image by the employee stating that there's nothing they can do. There's multiple things that can be done in this situation. You could apologize for not being able to provide the guest with a receipt, although that doesn't fix the situation it lets the guest know that you value their complaint rather than just tossing it aside and saying there's nothing that can be done. Secondly, you can personally write the total for each of the items purchased, this is a simple solution but probably not suggested out of laziness. Third, you could call someone who would know how to fix the printer, just saying that there's nothing that can be done is just pure laziness. A customer should not be denied a receipt for a purchase. I WANT MY RECEIPT!

The mcdonalds in wellsville ny 14895 has been recently remodeled and as a member of the local community I as well as many many others had hoped this also meant an improvement with service also. Hah! Instead the service has gotten much much worse. They have by far the slowest drive through of any "fast" food chain I have ever been to. I am not saying this because of 1 or 2 or even a few times the service was so slow but instead it actually has been the norm of that one individual mcdonalds. I love mcds. Always have and always will, but when I am in wellsville ny, I most reluctantly choose to go just 3 doors down to burger king. I am not looking to get anyone in trouble but could someone please please please do or say something to improve this extremely poor service!?

I made the order on the machine made sure it was correct before making the purchase. I got my order got home and it was not right. The special order slip and receipt states that I wanted it without ketchup and without pickles. I immediately called the store and told the manager what happen. And that this isn't the first time this has happened. She was rude and got loud. She told me to bring it up to the store. Once I got to the store standing there waiting for her to address me. She finally said after waiting 10 minutes what can I do for you. I put the bag onto the counter and said that you know I was the one that called and complained and you seen me waiting here at the counter. She threw my bag towards me and told me to call the police to get my money back. That she i not giving me back my money. I asked her why she said because I need to come to her correct. And she walked away standing there. I couldn't believe it. I have a video of my experience and almost went to jail smh. All because she refused to give me my money back. After all the mess that went down I got my refund oh without giving me a hard time and a lesson. If McDonald's doesn't make your order right. If you want a refund you have to be nice. What a valuable lesson I learned today. I want something done about this!

From 2410 Harker Heights, TX. I had a bad experience with a cashier. She didn't want to welcome the customers even though she wasn't busy at all. I ordered pies, and she just put them in the bag without heating them up. While I was waitting for food another customer was mad as no one took his order. He slammed the door behind him as he left. The maneger asked what happened. The cashier told him that just someone left. Bad people make your company have bad appearences!

I have a recording of how my visit to you Homewood Alabama McDonald's on Greensprings. I sat at the driver thur speaker for about 10 minutes nothing was said. I called the store phine 3 times no answer ans still no one said anything. No please wait, no sorry for the wait nothing. I spent about 35 minutes just to order a Frappe. So what is always advertised, fast friendly service is rarely seen at any location, ever. And this is an everytime thing and to make matters worse it was a pieces of glass or hard plastic in my frappe that I almost ingested. So I plan to contact my lawyer, I have the recording and pictures of the glass/plastic.

I was at the mcdonald's today at about 6:37(pm) and i noticed as i walked in how filthy the store was tables, soda machines, no tea, there was food all over the floors so i decided to ask for a manager and the lady that i asked said i am the manager, how can i help you (was texting on her phone) i said everytime i come in here your restaurant is very filthy, as i am commenting to her she has two indivduals standing by the fry machine and all the manger says i'm sorry and i said you need to have more personnel to help you and she said well as you can see everyone is busy and i said no you have teo young ladies just standing around and she well i' sorry this has happened i said ok well i am going to complain about this and she said well do you speak spanish i said yes well let me tell you in spanish i'm sorry, as i was sitting down the lady by the fry machine made a comment and said "well if she doesn't like it why doesn't she leave" i could have been rude but i decided to take control of myself so as we were eating they all kept making faces and tallking about us then one individual decided to start cleaning but with a horrible attitude and as he would pass by us he had an ugly stare but not once did he bother to say let me clean your area and the other manger that was their just kept starring to our are so we decided to pack our food and leave since it got very uncomfortable.
I feel this restaurant needs new management who can take control of their employees and worry about customer service and be so linient with the employees and this is isn't the first time this happens it's all the time that we stop and eat there i am so fed up with this issue i hope something get resolved . I can honestly say that as filthy that this place is you may get some kind of virus or bacteria on you...It was veryupseting for these people to not care about how filthy this area is like i told the manager this says alot about mangement and she said well i'm sorry!