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Mcdonald's Katipunan Philippines / poor service and product availability

1 Philippines Review updated:

May 23, 2009
9:30pm

May 23, 2009
9:30 pm

Me and my family are regular customers of Mc Donald's Katipunan. We love spending time together and eating together at the said place. However, it is becoming apparent that the product availability specifically the chicken parts would only be wings and legs. The portion is really small that you cannot taste the chicken anymore, but just the breading and gravy. The managers on duty are lousy. It seems they lack training in dealing with customers. Contrary to the advertisement that they serve with a smile and welcome the customers, I noticed one of the managers (most probably the counter manager) rolled her eyes, turned her back, and even hide at their office when we are about to inquire regarding the availability of thigh. This was the only time we had such a very horrible experience from a fast food restaurant. Previous managers way back from 1998 up to 2007, had an excellent customer relations. What has happend to the management team of McDonald's? Rather spending money on commercials, maybe the managers of MCDONALDS KATIPUNAN should learn first what they are advocating. How can the customers say 'Love ko 'to' when the managers are very poor in managing the store. How can they effectively train their crews, when they themselves need customer service training.

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Comments

  • No
      2nd of Jun, 2009
    +1 Votes

    we are the applicants of mcdonalds, for the managerial position/ MT i'm not saying this to distroy the reputaion of the company we just want to leave comment to what we've experienced to the branch we're very disapointed to their branches specially makati they treat us like a crew, we can say WORSE. the hr said that we can chose our meal even if we're still trainee, we can eat what we want to eat, unfortunatelly it didn't happen they are the one who chose the food and give it to us and the food/chicken that they gave is like a cold water then they saying that we eat too much...ha! that is way we didn't continue our application we do want to get stock to this kind of management.. goodluck sa mga mag-aaply p.we hope it won't happen to you

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