McDonald's
reviews and complaints

On November 3rd 2017 at 10:40 a.m. I went to McDonald's drive-thru in the city of Torrance store number 7411 address 19009 Hawthorne Boulevard Torrance California 90533. I order two egg sausage McMuffins and one iced coffee. And on my iced coffee there was a small earring I was drinking my coffee and almost choked on the earring. It was unsafe and I am upset.

I ordered my food and it took 1.25 hours for the order to come out only to find that the order was incomplete 3 times. I asked for a refund and the sales associate didn't have paper for the printer. The night shift manager Matai (?) said that she didn't have time. I said, "do your job". The man that I thought was the manager, which I called "Senor", did get the register paper. The manager then proceeded to said "I'm not your SLAVE". I then asked for the district managers name and she refused because didn't have time. I went to the drive thru to the information and told her that I didn't care for her racist comment. She said that by calling him "Senor" that I was being racist because he spoke English. I said that I speak both Spanish & English and rejected her pulling the race card and let the corporate office know. I requested the name and number of this stores District Manager but even the corporate office refused to offer it up because they have a process...

The unfortunate point to this is that I've been a loyal McDonalds customer for over 40 years. At this point their is no apology that can be given by McDonald's store, district, or corporation office that will ever overcome being called a racist.in my career, I have worked 10's of thousands of customers and staff and I've never had the race card pulled out.

Today is my wife's and also her fathers birthdays. Unfortunately he is in a nursing home. Every time we visit him we stop at mcdonalds & get food for him! Well today we stopped by for food for him and in a hurry we went to drive thru - and as usual they got it wrong - we recieved no straw for his drink! Every time there's no napkins no straw or order isn't way we order it!
We will never stop at any mcdonald's again!
But wanted you to know why we stopped spending $ at your "restaurant"?
Goodbye.

Ordered iced cappuccino was given hot. Asked for iced and they did not make new drink they dumped hot into cold cup and added little ice. It was disgusting. I still never got iced cappuccino. I ended up with warm cappaccino in cold cup. For the price I should have gotten it remade the right way and gotten my iced cappaccino instead of the warm mess I had to have. Threw it out because it was GROSS. So I will not be going to your gross McDonald's anytime soon.

Every time that I go there, they're out of what I order, the ice cream - milkshake machine is out of order, i'm sent to the designated parking spot for the drive thru and today they were out of coca-cola. I take full responsibility. It's my fault for thinking things or going to change, today's the day they're going to get it right. Lmao. I shouldn't even be thinking about a mcdonald's, but here I am complaining about one. I'm sorry for taking good service for granted and not even thinking about that. That was my last big mac. I'm laughing so hard right now. I really can't believe i'm giving you this much of my time, being I wasted so much of of it at your drive thru. I guess it hardees from now on and it's 20 minutes away. Thats about the time spent getting it right at mcdonald's. It all works out in the end.

Was overcharged for quarter pounder with cheese. Had coupon in pocket from 10/22/17 showing price of $4.09 plus tax. They told me the price was $4.49 plus tax. I asked when the price was raised, was told "a long time ago -
months" by the cashier and " a long time before 10/22/17" by the manager.
Both lied. I caught them at lying and because of that I was refused service.
Apparently McDonald's employees are taught to lie. This behavior is not to
be tolerated and will go public if I do not hear from McDonalds that these
employees have been warned about lying, and that upper management agrees to cease forcing their employees to lie to their customers.

I need to find corporate number I have complaint of a mc Donald's off Freeport in Houston Texas my brother worked there for 2 pay periods and was falsely fired because he is not Hispanic all employees are Hispanic and he did nothing to get fired the manager do not like black people or white people she is un professional and she needs to fired herself she fired him through a text message when black people come to the register to buy food she has him wait on them cause she flat out told him I don't like black people who does that how can mc Donald's have a manger like that I never know you had to speak Spanish to work there someone please send me corporate number

We go to Mcdonalds at least twice a week, and ALWAYS purchase an ice cream cone. I do remember that a few years ago McDonald's tried using this "new" ice cream, and had to go back to the original.

The people at this Tomball, Tx, location are very friendly - most especially a young man named Skye, and we would not like to have to find another favorite place to go.

On thursday, november 2 at the carle place, new york location, I placed a special request order for your new product line buttermilk crispy chicken tenders. I have ordered them earlier in the week from the glen cove, new york location. My first experience was so positive that I decided to order it again the same way (Fresh made) and in fact, told another family member how impressed I was with the new tenders.

Upon my order, the cashier indicated that it would take 7 minutes for them to be made, upon which I said "no problem." I paid for the items, then proceeded to the next window thinking I would need to move the car out of traffic to wait for my order. To my surprise, what appeared as the manager on duty handed me the order. I did again asked if they were made fresh, which she replied "yes." I drove away to find that my order was not delivered as requested. The item must have been cooked earlier and then re-cooked as it appeared twice cooked, dark in nature and tough to the taste.

I am very disappointed, as the carle place location is in my neighborhood and once I frequent often. If I ask for a special request, I expect it to be delivered as ordered. My disappointment is also that the manager on duty provided the customer with false information. I have attached several photos: 1. Receipt and 2. Appearance of item. I would not expect food to be delivered as it was and in particular, requested as a special order. I do expect a refund for a least the item purchase and an incentive to regain my confidence in your product.

I had to wait 30 to forty five minutes to get to order in drive thru. I pasty at window and drive yup to next window. Realized not all my order was there or on ticket. When I asked too get the mc ribs I didn't get they told me I had to drive all the way back through and reorder or come in. I have had An issue with this McDonald's everyone I'm gone there. I worked at McDonald's when I was younger, we were thought to try to keep customers happy. If this Thor way of keeping them happy I rather take my business and everyone I tell business else where.

To whom it may concern,
My name is Jon ******* my son ******* has been employed at our Pontiac Illinois McDonalds location for over six months now. He has enjoyed the challenges given to him through his time with the company as well as the rewards. The reason I am writing today is due to the way he has been treated by the shift managers and the store manager. Please allow me to describe my son to you as a highly functioning young man, who suffers from some mental disabilities, witch forces him to be in special classes curtailed to his needs, and in a smaller structure to allow more one on one time. As you can imagine when he was hired it was the highlight of his life, in a sense it was a turning point in his life. He faced many situations where he felt as though he was singled out and even looked past for opportunity to learn new responsibilities at work because he was told he was not fast enough, good enough etc. He never complained to any management however continued to seek new experiences when they became available . He was even physically threatened and mildly assaulted numerous times but still continued to come to work and try his best, and never complain. The reason I am writing you today is because due to his disability it is difficult for him to make friends since he is a bit socially unsure of himself. he has been suspended from his job for almost two weeks now. I finally called assuming it was something bad he had done and he has been getting no response. I was told it was because he was staring at a girl and asked for her snap chat. I was in disbelief and I questioned the topic a bit more and was told he has made other crew members feel uncomfortable before. I cant believe that a company as large as McDonalds does not coach there managers better then this when dealing with a person protected by the A.D.A. I was informed that someone will get in contact with him tomorrow for his return to work date. He will not be returning to that location and I will be informing everyone I know of the way he was treated while employed with the organization. I have yet to decide if I will be taking this matter any further but I would appreciate if someone could reach out to me at the address, phone number or email I will provide at the bottom of this letter.
Sincerely,

I was at our local McDonald's on North Ave. in Sheboygan WI at about 4:40 today November 1st. I ordered thru the drive up a 10 piece buttermilk tenders and fries. It was about $10 for the tenders which I'm guessing is the highest ticket item on the menu. Got home 5 minutes later and realized that the order had been sitting at the restaurant for quite awhile. Several of the pieces (or ends) were very very small. Looked like they were the end of a batch cooked earlier in the day and thrown in to make the count of ten pieces. The chicken was very grisly - most were inedible. I am so upset with paying that price for something so inferior in quality. Please make this right and refund my order for $11.63. The fries were awful too. The entire order appeared to be left overs.

I was just at McDonald's delphos ohio Sunday October 29, 2017 got big Mac 2 for $5 . Today all of sudden they don't have it . Also they seem to never have ranch sauce for nuggets. Service was rude when approached about big Mac deal we had got 2 days ago and when told us didn't have ranch they gave ranch to window customer . I usually never have problem having toddler and eat there about twice a week was very disappointed .

It is 11:40 am, sent my daughter to restaurant 13169 to get lunch. The French fries are old and cold. I usually don't complain I just eat it and go on. It is a little ridiculous that this time of the day that that is the quality of food we got for the price. 10/28/2017, order # 14, seq # 048153, ks# 13, time 11:17 am. I have been to this same McDonald's and have experienced numerous times a bad experience with cold food and old fries. I am a member of this community and would like to keep my business in my home town. I feel like my time and money is as good as anyone and I deserve to receive good food for what I pay for.

On my way home from work I decided to stop in at McDonald's on Wyandotte in South Bethlehem, PA. There was almost no line (just 2 or 3 cars) in the drive thru, so I queued. The line did not move for about 9-10 minutes until I was able to place my order. When I did, there was no total given, no "thank you", no "please pull up to the first/second window"...they just stopped talking. Then after another 5 minutes or so, I pulled up to the first window, assuming that's where I would pay since there was no sign saying to pull forward. I waited about 90 seconds after the car ahead of me was a car length ahead of me at the second window until I pulled forward. When I arrived at the second window, I saw all of the employees moving in small circles around each other while talking and laughing. No one looked at me staring at them for 3 whole minutes! Then a girl with a headset looked at me, stopped laughing, and ran to the back. I still have not paid mind you. About a minute later a guy with a headset came up and said $7.69 with no repeat of my order and then took my card and went to the back (most likely the first window). Then another man with a headset came to the window and asked, "did you have the [not what I ordered]?" to which I said, "no." He then said, "oh right right you had the [what I ordered]." About 30 seconds later the other headsetted man returned with my card and receipt and then went back to the first window. At this point there are 3 cars behind me who have definitely already ordered. I understand that I cause extra time for these patrons by not waiting longer at the first window, but all together 2 minutes at McDonald's should be enough time for the cashier to return to their station no matter what they were tending to. Finally a bag is plopped down next to the man in the headset who reiterated my order. He is talking with the young headsetted lady, a patron and another employee while two other employees are conversing behind the register. No one is doing anything at all. So I give it 30 seconds until I say, "Hey! I think that's my order sitting there" then a woman throws my fries in it just as I am finishing my statement. The headsetted man snatched my bag and dangles it inside the window, taunting me. I say, "Maybe if you weren't gossiping, I would have had it 5 min..." and he cut me off with, "She just got done the order, dude". I excused myself and said I will never be back.

i ordered a 4 piece chicken tender meal. vvhen i got home and started to eat them, they vvere tough and grissly. to late to go back to store, and not the stores fault. someone sent them some bad chicken. the store is mcdonalds on highvvay 31 Indianapolis, Indiana, I have had this meal there before and there vvas not a problem, so i thought i vvould try them again, I am sure disappointed

My boyfriend and I stopped in at the Guntersville McDonald’s before going to the lake. We ordered a large tea, and when we got it, he decided he wanted a coke. He asked the woman if she could add a large coke to it and she huffed and rolled her eyes and in a rude voice said “Uhhh you’ll have to leave and come back.” The McDonald’s in Boaz where we live always had such nice employees and they will do anything for you. We have never been to a McDonald’s where they wouldn’t let you add something when you forgot it. We ended up leaving and going to another restaurant to get a coke because of the hateful employee at the window.

I went to your Hartwell location today. I was having my order taken when a manager had asked a older black man why the cook was running the register and not him. He said I was getting something for someone else. The black man made a remark to the white man running the register. He said "Boy, you aren't suppose to be up here. You need to go back" after that remark the black male took my order. We received our food. When I opened up my children's happy meals there was no extra fries or sweet and sour sauce. So I took my receipt up front and told the black man that I was missing extra fries and sauce. I asked for 2 gogurts and the sauces. He said were they not in your boxes...with an attitude. I said no they were not. He said I can give you extra fries I said no its okay...he then blamed the stuff being wrong on another employee.

This past Wednesday evening I was heading home from taking my daughter to an emergency room visit. After sitting so long I was too tired to go home and cook, so as I passed McDonald's at 5:50 5 Albany Ave., Kingston New York, I pulled in and ordered a big Mac with extra onion and a Oreo Mc flurry. When I got up to the window very nice girl was about to hand me the bag of food when another girl told her weight. She looked in the bag and said to me… "Oh she threw in some fries, I'm going to leave them instead of taking back out." So I asked her if I have the right burger/big Mac with extra onions… Twice she said yes. I got home around 8:10 PM and sat down to eat, Only to find that I had a quarter pounder with only cheese pickles and catsup. I was very disappointed but too tired to return to McDonald's. I ate half of it, and threw it away… That's how much I didn't like it. I probably should've looked into the bag myself and check to see if I have the right order, but I didn't. If I did I would've seen it have a tag on the top saying quarter pounder. However I don't feel it was my job since I asked her twice if it was Correct.
If you need proof of this error, I'm sure you can look up receipts from your registers from about 7:55 PM to 8:05 PM on Wednesday October 18, 2017, And you will see that someone else must've ordered a special made quarter pounder, and I ordered a special made a big Mac.

I have had a multitude of errors at this store, Lemonade that is soda water, cheeseburgers without cheese. The most recent a few weeks ago I rang to complain as the Family box was missing a burger and nuggets. I suggested implementing a quality check at the end process to help with the constant errors. I was offered a courtesy meal box the next time I came to the store. I have just left the drive through to collect the courtesy meal and was told the only way I could receive this was to go to the front counter. The error was made through the drive through? I have been inconvenienced on numerous occasions. I am then to park my car, remove my children from the car. Walk through the shopping centre to collect the meal. I asked why there was no way I could collect from the drive through and was told this is store policy. Is this because the store actually enjoys inconveniencing people. It is not a great service. So I drove away without the courtesy meal.